6-8 November 2012 – Bangkok, Thailand - KBC

Supervising for Operational Effectiveness Supervising for Operational Effectiveness
The Seminar Seminar OuTline
This 2 1 /2-day seminar is intended for new and experienced
process plant supervisors leading technical employees
and managing process plant operations or for those
being promoted to a supervisory or management role.
Process operators are the single most valuable asset to
any production facility, and front-line supervisors are the
key to realising that value. Even though it is well known
that the move from senior operator to first-line supervisor
is one of the hardest career transitions to make, little is
done to prepare supervisors for this role. Supervising for
Operational Effectiveness helps supervisors develop the
knowledge, skills, and attributes needed to succeed.
This competency-based training provides supervisors
with an understanding of the factors that drive
production decisions, how those decisions translate into
your production goals, the reasons people behave as
they do, and how to manage behaviour to lead their
shift teams to maximum effectiveness.
To Register
6-8 November 2012 – Bangkok, Thailand
Visit
www.kbcat.com and click
Events>Seminars
or Call
Ms Joanne Wong at +65 6496 8547
or email jwong@kbcat.com
Fees (Limited seating available)
SGD1,450/person (taxes included)
Supervising for Operational Effectiveness is the basic
foundation for this KBC front-line supervisor training
system. This seminar consists of participative lectures,
discussions, demonstrations, and practical reinforcement
to help you apply the principles you learn for a running
start on your future.
This seminar, addresses:
Planning your own supervisory career development
Improving your ability to manage process plant
operations including:
• Production
• Maintenance
• Engineering
Improving your ability to lead technical employees
• Operators
• Mechanics
• Technicians
Venue and Accommodations
Bangkok, Thailand (6-8 Nov)
To be determined
Unable to Join Us for the Seminar? On-Site Workshops are Available.
Spend no time or money on travel, and keep your workload flowing while employees are building their skills.
Other advantages include:
• Workshop agenda and exercises
can be customised to meet your
specific needs.
• On-site workshops can teach
your staff to speak the same
language.
Call us today to schedule!
• On-site workshops develop a
higher profile for training.
The Process Industry
• Characteristics of the Process Industry
• The Production-Centred, Reliability-Focused
Organisation
• Basic Economics and Business Practices for
the Process Industry
The Process Plant Supervisor
• The Supervisor Position
• Supervisor Roles, Responsibilities,
and Competencies
• Change Management
Understanding Human Behavior
• Behavioural Development
• Self Awareness
• Interpersonal Awareness
Communicating with Employees
• Effective Oral Communication Skills
• Active and Effective Listening
• Effective Writing
About KBC
KBC provides management, consulting, and training
to the process industry worldwide. We assist plant
managers in improving and sustaining Operational
Excellence through human performance improvement
and development.
KBC applies expertise to six areas that comprise the
Operational Excellence, Human Performance Improvement
System. They are:
• Job Design • Staffing
• Manning • Training
• Performance Management
• Performance Support
Problem Solving/Decision Making
• Managing Priorities
• Solving Problems
• Making Decisions
Leading Employees
• Leadership and Behaviour
• Leadership Styles
• Conflict Resolution
Training and Developing Employees
• Training and Qualification of Technical Employees
• Identifying and Managing Training
• Conducting Individual and Small Group Training
Managing the Production Plan
• Planning and Organising
• Directing the Production Plan
• Controlling the Production Plan
Managing Employee Performance
• The Performance Management System
• Planning and Conducting Performance Evaluations
• Coaching and Mentoring
Our services include:
• Performance Consulting
• On-site Training
• Group Facilitation
• Performance Support Development
To discuss how we can assist your facility in improving the
performance of your point-of-manufacturing employees,
please contact us today.
ON-SITE +65 6496 8547
Workshops Available www.kbcat.com