Current Annual Report - Retirement Housing Foundation

Good Stewardship• Our Corporate Compliance and Privacy Officer, RiskManagement Department, and Nurse Consultants continued towork with all of our market-rate administrators in customizingand implementing several risk management tools.• Our Compliance and Privacy Officer continues to ensurethat all staff and board members avoid conflicts of interestand any violations of laws and regulations.• Our Internal Audit Director completed audits on ten ofour communities, as well as several corporate activities tobe sure we are doing everything correctly.• 50 HUD communities received Real Estate AssessmentCorporation (REAC) inspections in 2012. The averagescore was 88. The following communities received ascore of 99: Lindsay Place, Mesquite Gardens, MissionPalms, and Towne Creek Apartments.• A number of our communities were recognized asthe best in the area. Auburn Ravine Terrace, AuburnCalifornia, was voted best for the second time. Bishop’sGlen, for the 22nd consecutive year, was voted best inHolly Hill, Florida. Mayflower Gardens, Lancaster,California, was voted best retirement center 11 timesin the past 12 years. Westminster Village, Clarksville,Indiana, was voted best for the fourth time. GoldCountry Assisted Living, Placerville, California, wasvoted best in the area for the fourth year in a row. TheCloisters, Deland, Florida, was voted best of the best.Colonial Heights and Gardens received the Best ofFlorence, Kentucky award. Park Place, Seattle, Washington,received a healthy work site award from King County, andalso received the outstanding advocacy award from LeadingAgeWashington. Bishop’s Glen, Gold Country, and AuburnRavine all received 5-star ratings for their skilled nursing units.• Angelus Plaza received the 2012 Gold NuggetAward – Best Remodel Project for its $43,000,000rehab completed in 2011.• As we have said in previous years, RHF and all of ourcommunities have endorsed LeadingAge’s Quality Firstprogram. Our healthcare communities continue to receivebetter ratings than the national average.12• Management and Occupancy Reviews (MOR) wereperformed on 12 communities (fewer than previousyears due to HUD’s canceling of MORs from October 1,2011 through March 31, 2012 because of the ContractAdministrator bid process). One property, North Capitolat Plymouth, received a “Superior” rating; two received“Above Average”; and nine received “Satisfactory.”• In 2010 we began RHF 50th Anniversary celebrations inour communities, holding four in the second half of 2010,another 89 in 2011, and 41 in 2012 for a total of 134celebrations in 20 states, Puerto Rico, and the US VirginIslands. The remaining celebrations will be held in 2013.• Trying to be energy conscious, Auburn Ravine Terraceinstalled an ozone laundry system, which saves moneyon gas and water. Bixby Knolls Towers installed newenergy saving lighting in the underground parking garage.Courtenay Springs Village installed a geothermal coolingsystem, which saves on water and utilities. Seattle CityLight and Power removed all resident apartment lightbulbs and replaced them with energy efficient bulbs atno cost to Park Place. Energy consideration is and willbe an ongoing process.• Information technology is very important to operationstoday, and we are pleased that the ITS department is onceagain fully staffed. We have formed an Information SystemsSteering Committee to be sure that the needs of alldepartments are coordinated.• We implemented a NOVAtime time and attendancesystem and new time clocks for all healthcare communitiesand two affordable housing pilot sites.• We completed various system upgrades includingHealthMEDX, Vision MDS 3.0 regulatory changes,ACS Management Plus, Move-N Marketing System,NOVAtime, and Sage donor database. We implementedthe RealPage OneSite system to replace ACS-Managementfor the affordable housing portfolio, and implemented theHealthMEDX Touchscreen electronic charting system toreplace CareTracker.(Continue on page 13)