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2013 Medicare Marketing Guidelines (MMG)Questions & ResponsesNovember 2, 2012Section 30 – Plan Sponsor Responsibilities (Updated)Number Question15. For non-English speaking membersreceiving translated materials identified in§§30.8, 30.9 and 30.12, are we required toprovide them with translated versions ofother member materials, e.g., enrollmentletters, claims letters, G & A letters, etc.?ResponsePlans are encouraged to make thesematerials available upon request.16. If we translate materials into languagesother than Spanish, is it permissible to usethe English version, or must we also havethe Program Mark translated into thoselanguages?17. When filing Alternate Format, what dateshould go on the piece after filing? Do westill use the date of the English approval?18. When will CMS release the new modelenrollment form?19. What if a plan is brand new and has nostar rating. Do they still need to informbeneficiaries of this in the Summary ofBenefits?20. Does the plan ratings document need tobe filed with CMS?21. Should the plan ratings document be in theEnrollment Form?22. If a plan offers just a PDP plan, can itrevise the multi-language insert to removethe reference to health"?23. The multi-language insert - do we have tolist all of the languages? What if we havevery few persons in our city who are of thatlanguage?The Program Mark is proprietary and maynot be altered.The date is not required on marketingmaterials. Plan sponsors should file thealternative format once the English versionhas been approved in HPMS.The 2013 Enrollment guidance wasreleased in HPMS on August 7, 2012,Revisions to Medicare Advantage andPrescription Drug Plan.No.Yes the plan ratings document should befiled under code 1090.The plan ratings document should beprovided with an enrollment form.The multi-language insert is a standardizeddocument that should not be modifiedexcept as allowed by the instructions. Theword "or" was specifically used to accountfor both MAPDs and PDPs, and anychanges would require changing all 15languages.Yes.The Final Contract Year 2013 Medicare Marketing Guidelines 6