AER with Net Ticketing User Guide

AER with Net TicketingUser GuidePassenger Solutions07 March 2009Version 1.0

This documentation is the confidential and proprietaryintellectual property of the Sabre Airline Solution® business.Any unauthorized use, reproduction, preparation of derivativeworks, performance or display of this document or softwarerepresented by this document, without the express writtenpermission of Sabre Airline Solutions is strictly prohibited.Sabre Airline Solutions, the Sabre Airline Solutions logo,Sabre, SabreSonic, are trademarks and/or service marks ofan affiliate of Sabre Holdings Corp. All other trademarks,service marks and trade names are the property of theirrespective owners.© 2006 Sabre Inc. All rights reserved.

Table of Contents1 General Information ............................................................................................................11.1 Overview .....................................................................................................................11.2 Changes to the AER product for Net Ticketing............................................................11.3 Requirement for AER for Net Ticketing product ..........................................................12 Glossary ..............................................................................................................................23 AER NET Ticketing – Examples .........................................................................................33.1 Exchange NET Ticket where Change Fee is collected. Ticket is unused. .................33.2 Exchange NET Ticket where Change Fee is collected. Ticket is partially used.......123.3 Exchange – 2 nd Reissue – Change Fee is collected – ticket is partially used. .........203.4 Refund a Net Ticket – Change Fee is collected – Ticket is unused. ........................283.5 Refund of Net Ticket – Change Fee is Not applicable – Ticket is partially used. .....353.6 Refund a 2 nd Reissue Net Ticket – Change Fee is not applicable – Ticket is partiallyused. .................................................................................................................................423.7 Exchange of Net Ticket Where DU Tax is collected for fee – ticket is unused.........493.8 Exchange NET Ticket Where DU Tax is collected – Ticket is partially used............583.9 2 nd Reissue of a Net Ticket where DU tax is collected – Ticket is partially used......673.10 Refund a Net Ticket where DU tax is collected. Ticket is unused. .........................763.11 Refund a Net Ticket where DU tax is Not Applicable. Ticket is partially used........843.12 Refund a 2 nd Reissue Net Ticket where DU Tax is not applicable. Ticket is partiallyused. .................................................................................................................................913.13 Retained Reissue Example.....................................................................................994 Agent Sales Report (ASR) ..............................................................................................1064.1 Sales Summary........................................................................................................1065 Offline File .......................................................................................................................1075.1 XO Comparison Summary Flat File ..........................................................................1076 Interact ............................................................................................................................1086.1 Example 1 – Exchange of unused ticket with Add Collect, Change Fee due..........1086.2 Example 2 – Exchange Net Ticket where Change Fee is collected, Ticket is partiallyused ................................................................................................................................1236.3 Example 3 – Refund Unused Ticket with Change Fee is collected.........................1386.3 Example 4 – Exchange of Net Ticket where DU Tax is collected. Ticket is unused1546.3 Example 5 – Refund a Net Ticket where DU tax is collected. Ticket is unused. .....1696.3 Example 6 – Exchange of a Net Ticket where DU Tax is collected. Ticket is partiallyUsed................................................................................................................................184AER with NET Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutionsi

DOCUMENT REVISION INFORMATIONThe following information is to be included with all versions of the document.Project Name AER with NET Ticketing Project NumberPrepared by Richard Burke Date Prepared 23 Jan 2009Revised by Richard Burke Date Revised 07 March 2009Revision Reason Added Interact Screen Shots Revision Control No. V1.0Revised byDate RevisedRevision ReasonRevision Control No.Revised byDate RevisedRevision ReasonRevision Control No.Revised byDate RevisedRevision ReasonRevision Control No.Revised byDate RevisedRevision ReasonRevision Control No.Revised byDate RevisedRevision ReasonRevision Control No.AER with NET Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutionsii

1 General Information1.1 OverviewThis functionality will provide Net Ticketing functionality within the AutomatedExchange and Refunds (AER) solution.After this enhancement Sabresonic carriers will be allowed to perform a NET Remitticket exchange transaction using the Automated Exchange and Refunds solution.Enhancements to screen 30 (Comparison Summary) screen will be made to allowthe user to enter the original NET Remit amount and the New Net Remit amount,which will allow for the calculation to be conducted resulting in an Even, AddCollect or refund to the customer.1.2 Changes to the AER product for Net TicketingA new secondary action code on ‡NET will be added to the AER initial entry. Theagent will input ‡NET whenever a net ticket is being exchanged or refunded.The comparison summary screen (screen 30) has been enhanced, by adding newfields to this screen.A error will be displayed if the agent indicates ‡NET in the entry and the segmentsare not totally host space.‡NET will be allowed on standard path and fast path options in Interact.1.3 Requirement for AER for Net Ticketing productThe Net Ticketing option must be turned on in the ticketing options tableThe AER product must be activated within you partitionAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions1

2 GlossaryITEMATAASRATBATB1, ATB2ETEXCHFOPMACNVANVBOAPNRPSSRFNDTEUATPVCRDESCRIPTIONAir Transport AssociationAgent Sales ReportApplication Transport BlockAirline Ticketing & Boarding Passes Industry StandardsElectronic Ticket/CouponVCR Coupon Status code – Exchanged couponForm of PaymentMulti Airport CityNot Valid AfterNot Valid BeforeOther AirlinePassenger Name RecordPassenger Service SystemVCR Coupon Status code – RefundedPNR ticketing field indicates ETUniversal Air Travel PlanVirtual Coupon RecordAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions2

3 AER NET Ticketing – Examples3.1 Exchange NET Ticket where Change Fee is collected.Ticket is unused.Agent displays the customers PNRAgent entry:*HSFGRZ1.1NETFARE/ONE1 GF 971V 15NOV J BAHAMM HK1 1145A 140P /E2 GF 972V 25NOV T AMMBAH HK1 315P 635P /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188390 NETFA/O BAH5MH3 1635/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSRECEIVED FROM - PBAH.HDQ5MH3 0834/23OCT08 HSFGRZ HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions3

The agent displays ticket record number 2Agent Entry:*TR2VIRTUAL COUPON RECORD0722421188390 NAME-NETFARE/ONETTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSFGRZ 23OCT08CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y OK2O GF 972 V 25NOV AMMBAH 315P OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-CASHDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYValue CodeThe agent notes that a value code appears in the VCR, and now wants to checkthe history of the VCR to see what NET amount was charged.Agent Entry:VCR*H«OC 0722421188390 CPN 1/2W‡FCA‡NET/100.000/V*BAH4567‡VCR‡NPFROM-** TO-OKBAH HDQ5MH3 23OCT08/0835 HSFGRZAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions4

Passenger calls the reservations office and wants to change his reservation tocome back on the 23NOV. The Reservation agent rebooks the reservations,check the appropriate NET star and see that the rules state must travel M class.Net Fare of new ticket is 150.000, so there is a 50.000 add collect plus a 20.000Change Fee. The reservations agent end the transactionThe customer is now at the airport and advises the agent that he has rebooked hisreservations and was advise to have his ticket reissued. The airport agent displaythe PNR.Agent Entry: *971/15NOV-NETFARE1.1NETFARE/ONE1 GF 971M 15NOV J BAHAMM HK1 1145A 140P /E2 GF 972M 23NOV S AMMBAH HK1 315P 635P /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188390 NETFA/O BAH5MH3 1635/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSRECEIVED FROM - PBAH.HDQ5MH3 0834/23OCT08 HSFGRZ HAgent initiates exchange indicating this is a net ticket exchange.Agent Entry: WFRTR2‡NETAgent tabs to the TYPE field and enters X and then tabs to the NEXT field andenters N and WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/ONE EXCH 0722421188390ISSUE DATE 23OCT08 PLACE BAH FOP CA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPE1 GF 971 V 15NOV BAHAMM Y OK 2 O GF 972 V 25NOV AMMBAH Y OK < >BASE BHD 361.000TAXES 3.000 BH 5.400 JO 48.700 XTTTL BHD 418.100WAIVER< >NEXT RETAIN-R< > MULTIDOCS< > EXCHTAX< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions5

The Itinerary Calculation screen is displayed (Screen 20).The agent inputs Y for the fare basis code, since there is no change in fare, butthere is a higher net fare value, and the NET fare star indicated the fare was basedoff the Y fare.Note: The tour code was carried forward from the exchanged ticketWF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODEREISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 15NOV NVB NVA Q< >GF M < >< >< > < >< > 2AMMBAH 23NOV NVB NVA Q< >GF M < >< >< > < >WAIVER< > WPQ/*< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >Comparison Summary Mask (Screen 30) is displayed:Agent would input Net Amount of the old Ticket and tabs to the next field andenters the amount of the New Ticket Net Amount, the agent tab to the change fee(if applicable) and enter the amount of the change fee.Original Net AmountNew Net AmountWF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE NEW AMT REISSUE CURBHD BHD BASE 361.000 361.000 0.000TTL TAXES 57.100 57.100 0.000---------- ---------- ----------- -----------TOTAL 418.100 418.100 0.000CHANGE FEE OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< >TOTALRETAIN-R/NEXT-N< > ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions6

Although not required, the agent refreshes to see the new total owed. The agentwould tab to RETAIN-R/NEXT-N and enter N for Next to continue and thenWF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHD< 100.000>< 150.000> 50.000EXCHANGE NEW AMT REISSUE CURBHD BHD BASE 361.000 361.000 0.000TTL TAXES 57.100 57.100 0.000---------- ---------- ----------- -----------TOTAL 418.100 418.100 0.000CHANGE FEE < 20.000>OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< > TOTAL 70.000RETAIN-R/NEXT-N ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561Note: There was no tax difference between old ticket and new ticket.If the new ticket tax was 58.100, then the total would have reflected 71.000Net Difference (50.00) + Tax Diff (1.000) + Change Fee (20.000) = Total71.000.AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions7

The Ticketing Instructions screen is displayed (Screen 40).Note: The system determined that the transaction qualified for e-tkt thus itdefaulted to ELECTRONIC. The Tour Code from screen 20 is carried to screen40.The agent would input the form of payment and choose T for Ticket and then.WF WFRTK TICKETING INSTRUCTIONS SCREEN 40TOTAL- BHD 70.000 ADD COLLECT ELECTRONIC PAPER< >ALT CUR< >ENDORSEMENTS< >TOUR CODE/EMP NBRNP< >BAG ALLOW - ALL SEGS< > BY SEG< >CASH< > CK< > CC PTA< > GTR< > OTHER< > INV< >NBR OR DETAILCC EXP *E< > MANUAL APPROVAL< >CK/CC ID DATA< >PREV< > RETAIN-R/TKT-T COMPARISON< > QUIT< >* CREDIT VERIFICATION IN PROGRESSThe system responded that the ticket has been issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 418.100/ 24 2118 8400 1VERIFY CARDHOLDER SIGNATUREAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions8

The agent ends and redisplays the PNRAgent Entry:ER1.1NETFARE/ONE1 GF 971M 15NOV J BAHAMM HK1 1145A 140P /E2 GF 972M 23NOV S AMMBAH HK1 315P 635P /ETKT/TIME LIMIT1.T-25OCT-BAH5MH32.TE 0722421188390 NETFA/O BAH5MH3 1635/23OCT3.TE 0722421188400 NETFA/O BAH5MH3 1437/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZRECEIVED FROM - PBAH.HDQ5MH3 0834/23OCT08 HSFGRZ HThe agent displays ticket record number 3.Agent Entry:*TR3Note: The Fare calc line shows the Add collect amount, and the Form of Paymentshows a total add collect. The VCR also shows the change fee that was collected.VIRTUAL COUPON RECORD0722421188400 NAME-NETFARE/ONETTL NBR OF CPNS- 2 DATE OF ISSUE-25OCT08 PNR-HSFGRZ 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 M 15NOV BAHAMM 1145A OK Y OK2O GF 972 M 23NOV AMMBAH 315P OK Y OKFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX PD10.700HQ TOTAL BHD 50.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFORM OF PAYMENT-A/C 70.000FEE-FEE 20.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH MH3EXCH-0722421188390/12ORIG- FOP-EFCASHORIG TICKET NBR-0722421188390 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions9

The agent then displays ticket record number 2.Agent Entry:*TR2Note: The original ticket status now shows as EXCHVIRTUAL COUPON RECORD0722421188390 NAME-NETFARE/ONETTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSFGRZ 23OCT08CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y EXCH2O GF 972 V 25NOV AMMBAH 315P OK Y EXCHFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-CASHDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions10

The agent display the ASR Sales Summary reportAgent entry:WY*SNet diff plus change feeAGNT:HDQMH3 EMP:199302 CTY:BAH STA:07490070 25OCT08/0240PSALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/ONE PNR-HSFGRZ F2113C ANE 0722421188400ET BHD 0.000 0.000 157.100 0237PCC BHD 70.000 0.000 70.000A = Add collectN = Net Ticket*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 70.000 0.000 70.000ET 157.100END OF REPORTET amount reflects Net Value of Exchanged Ticket (100.000) + Taxes (57.100) =157.100The agent displays the ASR Ticket DetailAgent entry:WY*D1ELECTRONIC TICKET RECORDAGNT:HDQMH3PNR:HSFGRZTKT:0722421188400 ISSUED:25OCT08 CTY:BAH STA:07490070NAME: NETFARE/ONEFOP:BA4005551551117 EXP:1008 APPV:0N1S AMT:70.000FOP:ETAMT:157.100CPN A/L FLT CLS DATE BRDOFF TIME ST F/B B/A1 GF 971 M 15NOV BAHAMM 1145A OK Y2 GF 972 M 23NOV AMMBAH 0315P OK YBAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFARE BHD361.000PD3.000BH PD38.000YQ PD5.400JO PD10.700HQTOTAL BHD50.000ANET FARE AMOUNT: BHD150.000ORIGINAL ISSUE: 0722421188390 23OCT08ORIGINAL FOP: EFCASH ‡EXCH TKT:0722421188390 12 ‡ADD COLLECT AMOUNT: 70.000CANCEL PENALTY: 20.000END OF REPORTNote: NET FARE AMOUNT is the agent input New Ticket Net Base Value onscreen 30.AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions11

3.2 Exchange NET Ticket where Change Feeis collected. Ticket is partially used.Passenger called the reservation office and changed his reservation to come backon the 20NOV. The reservation agent checked the NET star, which stated that thechange needed to be booked in M class of service, reservations was rebooked andthe agent advised the customer that the ticket had to be reissued.The Airport agent displays the customer’s reservationAgent Entry:*974/20NOV-NETFARE1.1NETFARE/FIVE1 GF 974M 20NOV Q AMMBAH HK1 235A 555A /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188394 NETFA/F BAH5MH3 1651/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTREMARKS1.XXAUTH/0L1SRECEIVED FROM - PBAH.HDQ5MH3 0850/23OCT08 HSGTWL HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions12

The agent displays ticket record number 2.Agent Entry:*TR2Note: The status of coupon 1 shows as USED and the IT field shows the valuecodeVIRTUAL COUPON RECORD0722421188394 NAME-NETFARE/FIVETTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSGTWL 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 24OCT BAHAMM 1230P OK Y USED2O GF 974 V 15NOV AMMBAH 235A OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYThe agent now displays the VCR historyAgent entry:VCR*H«Note: the original create of the ticket shows that the ticket was issued as a NETtransaction showing the NET amount of the ticketUSE 0722421188394 CPN 1VCRSTATUS/C1/GF971/24OCT/BAHAMM/Y/TO-USED-FLOWNFROM-OK TO-USEDBAH HDQ‡MH3 25OCT08/0856 HSGTWLOC 0722421188394 CPN 1/2W‡F*BAXXXXXXXXX1117/1008‡NET/100.000/V*BAH4567‡VCR‡NPFROM-** TO-OKBAH HDQ5MH3 23OCT08/0851 HSGTWL.AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions13

The agent begins the exchange transaction indicating this is a net ticket exchange.Agent Entry:WFRTR2‡NETThe EXCH Database screen is displayed (Screen 10), the agent tabs to the TYPEfield and enters X and then tabs to the NEXT field and enters N to continueWF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/FIVE EXCH 0722421188394ISSUE DATE 23OCT08 PLACE BAH FOP BA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPE1 GF 971 V 24OCT BAHAMM Y USED *2 O GF 974 V 15NOV AMMBAH Y OK BASE BHD 361.000TAXES 3.000 BH 5.400 JO 48.700 XTTTL BHD 418.100WAIVER< >NEXT RETAIN-R< > MULTIDOCS< > EXCHTAX< > QUIT< >The itinerary calculation screen is displayed (Screen 20). Since the ticket ispartially used, the tour code is not carried forward from the exchanged ticket toscreen 20. The agent inputs Y for the fare basis code (Net fare star indicated touse Y as the fare basis code), since there is no change in the fare and then tabs toRETAIN-R/PRICE-P/MANUAL-M and enter P and then .WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODE< >REISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 24OCT NVB NVA Q< >GF < >< >< > < >F< > 2AMMBAH 20NOV NVB NVA Q< >GF M < >< >< > < >WAIVER< > WPQ/*< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions14

The Comparison Summary Mask is displayed, the agent would input the Netamount of the old ticket and then tabs to the next field and enters the Net amountof the New ticket once entered, the agent tabs to change fee and enters thechange fee amount and .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE NEW AMT REISSUE CURBHD BHD BASE 361.000 361.000 0.000TTL TAXES 57.100 57.100 0.000---------- ---------- ----------- -----------TOTAL 418.100 418.100 0.000CHANGE FEE OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< >TOTALRETAIN-R/NEXT-N< > ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561The agent refreshes the screen by entering to see the new total amount owed,once reviewed by the agent the agent tabs to the RETAIN-R/NEXT-N and enters Nand then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHD< 100.000>< 150.000> 50.000EXCHANGE NEW AMT REISSUE CURBHD BHD BASE 361.000 361.000 0.000TTL TAXES 57.100 57.100 0.000---------- ---------- ----------- -----------TOTAL 418.100 418.100 0.000CHANGE FEE < 20.000>OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< > TOTAL 70.000RETAIN-R/NEXT-N ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions15

The Ticketing Instructions screen is displayed (Screen 40), the agent tabs to theappropriate form of payment and enter the information and then tabs to RETAIN-R/TKT-T and enters T and then Note: The system determined that the transaction qualified for e-tkt and defaultedto ELECTRONIC. Since no tour code was input on screen 20, but there is a tourcode on screen 10, the tour code is pre-populated with the tour code from screen10.WF WFRTK TICKETING INSTRUCTIONS SCREEN 40TOTAL- BHD 70.000 ADD COLLECT ELECTRONIC PAPER< >ALT CUR< >ENDORSEMENTS< >TOUR CODE/EMP NBRNP< >BAG ALLOW - ALL SEGS< > BY SEG< >CASH< > CK< > CC< X > PTA< > GTR< > OTHER< > INV< >NBR OR DETAILCC EXP *E< > MANUAL APPROVAL< >CK/CC ID DATA< >PREV< > RETAIN-R/TKT-T COMPARISON< > QUIT< >* CREDIT VERIFICATION IN PROGRESSThe system responds that the ticket was issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 418.100/ 24 2118 8423 3VERIFY CARDHOLDER SIGNATUREAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions16

The agent ends and redisplays the PNRAgent entry:ER1.1NETFARE/FIVE1 GF 974M 20NOV Q AMMBAH HK1 235A 555A /ETKT/TIME LIMIT1.T-25OCT-BAH5MH32.TE 0722421188394 NETFA/F BAH5MH3 1651/23OCT3.TE 0722421188423 NETFA/F BAH5MH3 1724/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZRECEIVED FROM - PBAH.HDQ5MH3 0850/23OCT08 HSGTWL HThe agent display ticket record number 3 and verifies that the fare calculationshows the 50.000A and the Form of Payment shows the total add collect of 70.000and that it also shows the Change Fee of 20.000Agent entry:*TR3«VIRTUAL COUPON RECORD0722421188423 NAME-NETFARE/FIVETTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-HSGTWL 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 974 M 20NOV AMMBAH 235A OK Y OKFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX PD10.700HQ TOTAL BHD 50.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFORM OF PAYMENT-A/C 70.000FEE-FEE 20.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH MH3EXCH-0722421188394/2ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188394 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions17

The agent now displays the VCR history.Agent entry:VCR*HNote: Although ‡NET shows in this example, had the ticket been created viacheck-in or a retained PQR (*PQRS), those entries would have reflected in VCRhistory. ‡NET would not be shown. The ASR detail will show the true net value.OC 0722421188423 CPN 1WFRTR2‡NETFROM-** TO-OKBAH HDQ5MH3 25OCT08/0924 HSGTWLThe agent displays the Exchanged ticket and verifies that the STAT shows EXCHAgent Entry:*TR2VIRTUAL COUPON RECORD0722421188394 NAME-NETFARE/FIVETTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSGTWL 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 24OCT BAHAMM 1230P OK Y USED2O GF 974 V 15NOV AMMBAH 235A OK Y EXCHFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions18

The agent displays the ASR Sales Summary report and verifies that amounts arecorrectly reflected on the reportAgent Entry:WY*SAGNT:HDQMH3 EMP:199302 CTY:BAH STA:07490070 25OCT08/0526PSALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/ONE PNR-HSFGRZ F2113C ANE 0722421188400ET BHD 0.000 0.000 157.100 0237PCC BHD 70.000 0.000 70.00000002 NETFARE/TWO PNR-KGAGGM F2113CVCH 0720430000001TV BHD 80.000 57.100 137.100 0254P00003 NETFARE/FIVE PNR-HSGTWL F2113C ANE 0722421188423ET BHD 0.000 0.000 157.100 0524PCC BHD 70.000 0.000 70.000*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 140.000 0.000 140.000ET 314.200TV 137.100END OF REPORTThe agent displays the ASR Ticket Details for sequence number 3, and verifies theticket details are correctly reportedAgent Entry:WY*D3ELECTRONIC TICKET RECORDAGNT:HDQMH3PNR:HSGTWLTKT:0722421188423 ISSUED:25OCT08 CTY:BAH STA:07490070NAME: NETFARE/FIVEFOP:BA4005551551117 EXP:1008 APPV:0N1S AMT:70.000FOP:ETAMT:157.100CPN A/L FLT CLS DATE BRDOFF TIME ST F/B B/A1 GF 974 M 20NOV AMMBAH 0235A OK YBAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFARE BHD361.000PD3.000BH PD38.000YQ PD5.400JO PD10.700HQTOTAL BHD50.000ANET FARE AMOUNT: BHD150.000ORIGINAL ISSUE: 0722421188394ORIGINAL FOP: EFBA*********1117EXCH TKT:0722421188394 2 ‡ADD COLLECT AMOUNT: 70.000CANCEL PENALTY: 20.000END OF REPORT23OCT08AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions19

3.3 Exchange – 2 nd Reissue – Change Fee is collected –ticket is partially used.This example, the passenger wants to change his ticket, this would be a 2 ndreissue that would need to be performThe agent displays the PNRAgent Entry:*HSGAEG«1.1NETFARE/NINE1 GF 974M 01NOV J AMMBAH HK1 0235 0555 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188398 NETFA/N BAH5MH3 1656/23OCT3.TE 0722421188425 NETFA/N BAH4FTM 1843/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0856/23OCT08 HSGAEG HThe agent displays ticket record number 3Agent Entry:*TR3«VIRTUAL COUPON RECORD0722421188425 NAME-NETFARE/NINETTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-HSGAEG 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 974 M 01NOV AMMBAH 235 OK Y OKFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX PD10.700HQ TOTAL BHD 50.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFORM OF PAYMENT-A/C 70.000FEE-FEE 20.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTMEXCH-0722421188398/2ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188398 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡‡AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions20

The agent displays the history of the VCRAgent entry:VCR*H«OC 0722421188425 CPN 1WFRTR2‡NETFROM-** TO-OKBAH BAH4FTM 25OCT08/1043 HSGAEGPassenger calls the reservations office and says he wants to change hisreservation to come back on the 05NOV. The reservations agent checks the rulesof the Net fare by displaying the appropriate NET star record. The star indicatesthat the reservation must be booked in M class of service and to use the FareBasis code of Y and that a change fee of 20.000 would be charged, and therewould be no Net Fare difference. Agent rebooks and ends the PNR.The airport agent displays the passengers PNR and advised that agent that hemade a change and now needs to have his ticket reissued.Agent Entry: *972/5NOV-NETFARE«1.1NETFARE/NINE1 GF 972M 05NOV W AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188398 NETFA/N BAH5MH3 1656/23OCT3.TE 0722421188425 NETFA/N BAH4FTM 1843/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0856/23OCT08 HSGAEG HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions21

Agent initiates exchange indicating this is a net ticket exchange.Agent entry:WFRTR3‡NETThe EXCH database mask is displayed and the agent tabs to the TYPE field andenter X and then tab to the NEXT field and enters N and then WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/NINE EXCH 0722421188425ISSUE DATEPLACEFOP BA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPEO GF 971 V 24OCT BAHAMM Y **** *1 GF 974 M 01NOV AMMBAH Y OK BASE< 361.000> EQV< >< >TAXES < PD3.000> < PD5.400> < PD10.700>TTL< 50.000A>WAIVER< >NEXT RETAIN-R< > MULTIDOCS< > EXCHTAX< > QUIT< >Screen 13 displays due to paid taxes. Agent reviews and tabs to the NEXT fieldand enter N and then .WF WFRM EXCH TAX INFO DATABASE DOCUMENT SCREEN 13N1.1 NETFARE/NINE EXCH 0722421188425BHD AMT CODE AMT CODE AMT CODE< PD3.000> < PD5.400> < PD10.700>< PD38.000> < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >ADDITIONAL TAXES< >ZPXF< >BASE< 361.000> EQV< >< >TAXES PD3.000 BH PD5.400 JO PD10.700 HQTTL< 50.000A> PARTIALLY USED< >NEXT PREV< > RETAIN-R< > MULTIDOCS< > QUIT< >‡ VERIFY TAXES FOR EXCHANGED DOC/TKT - 1241AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions22

Screen 20 displays as follows. Since the ticket is partially used, the tour code isnot carried forward from the exchanged ticket to screen 20. The agent tabs to theF/B field and enters Y (since the Net fare star indicated to use the F/B of Y)andthen tabs to RETAIN-R/PRICE-P/MANUAL-M and enter P and then .WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODE< >REISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 24OCT NVB NVA Q< >GF < >< >< > < >F< > 2AMMBAH 05NOV NVB NVA Q< >GF M < >< >< > < >WAIVER< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >Comparison Summary Mask displays and agent inputs Net Value of old ticket, NetValue of new ticket, change fee amount, and chooses Next-N and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE NEW AMT REISSUE CURBHD BHD BASE 361.000 361.000 0.000TTL TAXES PD57.100 57.100 0.000---------- ---------- ----------- -----------TOTAL 418.100 0.000CHANGE FEE OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< >TOTALRETAIN-R/NEXT-N ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions23

Screen 40 determined the transaction qualified for e-tkt and defaulted toELECTRONIC. Since no tour code was input on screen 20, but there is a tourcode on screen 10, the tour code is pre-populated with the tour code from screen10.The agent would input form of payment and choose Ticket and then .WF WFRTK TICKETING INSTRUCTIONS SCREEN 40TOTAL- BHD 20.000 ADD COLLECT ELECTRONIC PAPER< >ALT CUR< >ENDORSEMENTS< >TOUR CODE/EMP NBRNP< >BAG ALLOW - ALL SEGS< > BY SEG< >CASH< > CK< > CC PTA< > GTR< > OTHER< > INV< >NBR OR DETAILCC EXP *E< > MANUAL APPROVAL< >CK/CC ID DATA< >PREV< > RETAIN-R/TKT-T COMPARISON< > QUIT< >* CREDIT VERIFICATION IN PROGRESSThe system responds that the ticket has been issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 418.100/ 24 2118 8427 0VERIFY CARDHOLDER SIGNATUREThe agent ends and redisplays the PNRAgent Entry:ER«1.1NETFARE/NINE1 GF 972M 05NOV W AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188398 NETFA/N BAH5MH3 1656/23OCT3.TE 0722421188425 NETFA/N BAH4FTM 1843/25OCT4.TE 0722421188427 NETFA/N BAH4FTM 1902/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0856/23OCT08 HSGAEG HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions24

The agent display ticket record number 4 and checks to see that the amounts arecorrectly shown on the new VCR.Agent entry:*TR4VIRTUAL COUPON RECORD0722421188427 NAME-NETFARE/NINETTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-HSGAEG 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 972 M 05NOV AMMBAH 1515 OK Y OKFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX PD10.700HQ TOTAL BHD NO ADCFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFORM OF PAYMENT-A/C 20.000FEE-FEE 20.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTMEXCH-0722421188425/1ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188398 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions25

The agent displays ticket record number 3 and verifies that the STATUS shows asEXCHAgent Entry:*TR3VIRTUAL COUPON RECORD0722421188425 NAME-NETFARE/NINETTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-HSGAEG 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 974 M 01NOV AMMBAH 235 OK Y EXCHFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX PD10.700HQ TOTAL BHD 50.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFORM OF PAYMENT-A/C 70.000FEE-FEE 20.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTMEXCH-0722421188398/2ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188398 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions26

The agent displays the Sales Summary Report and verfies the sales report isupdated properly.Note: Exchange Ticket Total Fare is zero, because the ticket contained paid taxesand screen 30 reflected blanks in the total amount for exchanged ticketAgent Entry:WY*SAGNT:BAHFTM EMP:997439 CTY:BAH STA:07490070 25OCT08/1905SALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/NINE PNR-HSGAEG F2113C ANE 0722421188425ET BHD 0.000 0.000 157.100 1843CC BHD 70.000 0.000 70.00000002 NETFARE/TEN PNR-KGBKEU F2113C ANE 0722421188426ET BHD 0.000 0.000 157.100 1847CC BHD 50.000 20.000 70.00000003 NETFARE/NINE PNR-HSGAEG F2113C ANE 0722421188427ET BHD 0.000 0.000 0.000 1902CC BHD 0.000 0.000 20.000*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 160.000 0.000 160.000ET 314.200END OF REPORT ‡The agent displays the detail of the new ticket and verifies that the ticket wasproperly updated.Agent Entry:WY*D‡T0722421188427ELECTRONIC TICKET RECORDAGNT:BAHFTMPNR:HSGAEGTKT:0722421188427 ISSUED:25OCT08 CTY:BAH STA:07490070NAME: NETFARE/NINEREFUNDED 25OCT08/1211/MH3FOP:BA4005551551117 EXP:1008 APPV:0N1S AMT:20.000FOP:ETAMT:0.000CPN A/L FLT CLS DATE BRDOFF TIME ST F/B B/A1 GF 972 M 05NOV AMMBAH 0315P OK YBAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFARE BHD361.000PD3.000BH PD38.000YQ PD5.400JO PD10.700HQTOTAL BHDNO ADCNET FARE AMOUNT: BHD150.000ORIGINAL ISSUE: 0722421188425 23OCT08ORIGINAL FOP: EFBA*********1117 ‡EXCH TKT:0722421188425 1 ‡ADD COLLECT AMOUNT: 20.000CANCEL PENALTY: 20.000END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions27

3.4 Refund a Net Ticket – Change Fee is collected –Ticket is unused.Passenger decides not to go on his trip and wants a refund.The agent displays the passengers PNRAgent Entry:*KGAGGM1.1NETFARE/TWO1 GF 971V 15NOV J BAHAMM HK1 1145A 140P /E2 GF 972V 25NOV T AMMBAH HK1 315P 635P /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188391 NETFA/T BAH5MH3 1637/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSBAH.HDQ5MH3 0836/23OCT08 KGAGGM HAgent cancels itinerary to free up inventory for other customers.Agent Entry:XISystem responds that the itinerary was cancelled from segment 1CNLD FROM 1The agent end and redisplay the PNRAgent Entry:ER1.1NETFARE/TWONO ITINTKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188391 NETFA/T BAH5MH3 1637/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSBAH.HDQ5MH3 0836/23OCT08 KGAGGM HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions28

The agent displays the ticket record and verifies that the STATUS of the couponsare in OK status.Agent Entry:*TR2VIRTUAL COUPON RECORD0722421188391 NAME-NETFARE/TWOTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGAGGM 23OCT08CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y OK2O GF 972 V 25NOV AMMBAH 315P OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-CASHDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYThe agent displays the VCR history to check the NET fare that was charged for histicket.Agent Entry:VCR*HOC 0722421188391 CPN 1/2W‡FCA‡NET/100.000/V*BAH4567‡VCR‡NPFROM-** TO-OKBAH HDQ5MH3 23OCT08/0837 KGAGGMAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions29

Agent initiates Refund Transaction using the fast path and indicating this is a NetTicket Refund.Agent Entry:WFRRFNET«The ticket is in OK status and there were no flown segments or paid taxes, sosystem bypasses screens 10, 13, and 20 and goes straight to screen 30. Maskinitially displays as follows:The net fare rules state the passenger is entitled for a full refund but collect a20.000 penalty. Agent inputs Net Value of old ticket, and then tabs to the nextfield and enters 0.000 for Net Value Used, and then tabs to the change fee andenters the change fee amount, the agent then enters to refresh screen 30 to seethe refund amount.WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE USED AMT REISSUE CURBHD BHD BASE 361.000 0.000 -361.000TTL TAXES 57.100 0.000 -57.100---------- ---------- ----------- -----------TOTAL 418.100 0.000 -418.100CHANGE FEE OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >FEE TAX< >< >< >------------EXCHTKT< >TOTALRETAIN-R/NEXT-N< > QUIT< >VERIFY RULES - CHANGE FEE MAY APPLY - 1561AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions30

System refreshes as follows adding Net Difference, tax difference, and change feeto determine Net Amount Due.Agent reviews the amount of the refund and then tabs to RETAIN-R/NEXT-N andenters N and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHD< 100.000>< 0.000> -100.000EXCHANGE USED AMT REISSUE CURBHD BHD BASE 361.000 0.000 -361.000TTL TAXES 57.100 0.000 -57.100---------- ---------- ----------- -----------TOTAL 418.100 0.000 -418.100CHANGE FEE < 20.000>OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >FEE TAX< >< >< >------------EXCHTKT< > TOTAL -137.100RETAIN-R/NEXT-N QUIT< >VERIFY RULES - CHANGE FEE MAY APPLY - 1561The refund screen displays with the refund amount due. The original ticket reflectscash. The agent offers the customer a voucher for future travel and customeragrees. The agent selects TKT-T to issue voucher.WF WFR REFUND INFORMATION SCREEN 32TKT 0722420697957TOTAL RFND DUE BHD 137.100VCHR RFND CUR < >ORIG FOP CAREFUND METHOD REFUND TOVCHR CC< > CK< > CA< > ACCTG< > MANUAL MCO< >NBR< >RMKSPREV< > TKT-T EXCHTKT< > COMPARISON< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions31

The system responds that the refund has been issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 137.100/ 04 3000 0001 4The agent displays All and verifies that the remarks has been updated with theTRANS VCHR information*A«1.1NETFARE/TWONO ITINTKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188391 NETFA/T BAH5MH3 1637/23OCT3.TK 0720430000001 NETFA/T BAH5MH3 1454/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.H-TRANS VCHR 0720430000001-NETFA/T FOR BHD 398.100-OUBAH.HDQ5MH3 0836/23OCT08 KGAGGM HThe agent displays the Old Ticket and verifies that the status shows as EXCH:Note: Since a voucher was issued, the status of the ticket is EXCH, because thecustomer exchanged a ticket for a voucher. Had Cash been refunded, thestatus of the ticket would reflect RFND.Agent Entry:*TR2VIRTUAL COUPON RECORD0722421188391 NAME-NETFARE/TWOTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGAGGM 23OCT08CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y EXCH2O GF 972 V 25NOV AMMBAH 315P OK Y EXCHFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-CASHDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions32

The agent displays the Sales Summary Report and verifies that the amount on thereport have been updated correctly.Note: The Base Fare represents the Net Fare Difference (100.000) minus theChange Fee (20.000)Agent Entry:WY*SAGNT:HDQMH3 EMP:199302 CTY:BAH STA:07490070 25OCT08/0300PSALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/ONE PNR-HSFGRZ F2113C AE 0722421188400ET BHD 0.000 0.000 157.100 0237PCC BHD 70.000 0.000 70.00000002 NETFARE/TWO PNR-KGAGGM F2113CVCH 0720430000001TV BHD 80.000 57.100 137.100 0254P*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 70.000 0.000 70.000ET 157.100TV 137.100END OF REPORTThe agent displays the details of the Transportation voucher and verifies theamount of the voucher.Note: The Base Fare represents the Net Fare Difference (100.000) minus theChange Fee (20.000)Agent Entry:WY*D2TRANSPORTATION VOUCHER RECORDAGNT:HDQMH3PNR:KGAGGMVCH:0720430000001 ISSUED:25OCT08 CTY:BAH STA:07490070NAME: NETFARE/TWOTKT NBR:0722421188391FLIGHT INFORMATIONA/L FLT CLS DATE BRDOFFBASE BHD80.0003.000BH1 38.000YQF 5.400JO1 10.700HQTOTAL BHD137.100CANCEL PENALTY:20.000END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions33

The agent displays the Agent Summary report and reviews the totals salesAgent Entry:WY*AAGNT:HDQMH3 EMP:199302 CTY:BAH STA:07490070 25OCT08/0449PACCOUNT SALES REPORT FOR 25OCT08-------------------------------------------------------------TOTAL SALESTOTALBHD CC-BA 70.000BHD TV 137.100TOTAL BHD 207.100BHD ET 157.100REMARKSVARIANCEEND OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions34

3.5 Refund of Net Ticket – Change Fee is Not applicable– Ticket is partially used.Passenger decides not to return from his trip and wants a refund.The agent displays the passenger’s reservationAgent Entry: *KGBDWZ«1.1NETFARE/SIX1 GF 974V 15NOV J AMMBAH HK1 235A 555A /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188395 NETFA/S BAH5MH3 1652/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0852/23OCT08 KGBDWZ HThe agent display ticket record number 2 and see the IT field indicating a valuecode and the 1 st coupon is in used status, after review the agent .Agent Entry: *TR2«VIRTUAL COUPON RECORD0722421188395 NAME-NETFARE/SIXTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGBDWZ 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 24OCT BAHAMM 1230P OK Y USED2O GF 974 V 15NOV AMMBAH 235A OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions35

The agent display the VCR history to determine the NET amount of the ticketAgent Entry: VCR*H«USE 0722421188395 CPN 1VCRSTATUS/C1/GF971/24OCT/BAHAMM/Y/TO-USED-FLOWNFROM-OK TO-USEDBAH HDQ‡MH3 25OCT08/0857 KGBDWZOC 0722421188395 CPN 1/2W‡F*BAXXXXXXXXX1117/1008‡NET/100.000/V*BAH4567‡VCR‡NPFROM-** TO-OKBAH HDQ5MH3 23OCT08/0852 KGBDWZAgent cancels itinerary and ends PNR to free up inventory for other customers.The net rules indicate that once the travel has commenced, the customer is notentitled to a refund on the Net Fare, but the taxes are refundable.Agent Entry: XI«CNLD FROM 1Agent Entry: ER«1.1NETFARE/SIXNO ITINTKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188395 NETFA/S BAH5MH3 1652/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0852/23OCT08 KGBDWZ HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions36

Agent initiates the Refund transaction indicating this is a Net Ticket Refund.Agent Entry: WFRRTR2#NETWF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/SIX EXCH 0722421188395ISSUE DATE 23OCT08 PLACE BAH FOP BA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPE1 GF 971 V 24OCT BAHAMM Y USED *2 O GF 974 V 15NOV AMMBAH Y OK BASE BHD 361.000TAXES 3.000 BH 5.400 JO 48.700 XTTTL BHD 418.100WAIVER< >NEXT RETAIN-R< > EXCHTAX< > QUIT< >Screen 20 displays. Since this is a partially used ticket, the tour code is not prefilledby the agent. The Agent decides that the tour code is not necessary, andtabs to the F/B field and enters Y (since the Net fare star indicated to use the F/Bof Y) and then tabs to the RETAIN-R/PRICE-P/MANUAL-M and enters P and then.WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODE< >REISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 24OCT NVB NVA Q< >GF < >< >< > < >FWAIVER< > WPQ/*< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions37

The Comparison Summary initially displays as follows:The net fare rules state the passenger is entitled only a tax refund. There is nocancellation penalty. Agent inputs Net Value of Exchanged Ticket, Net ValueUsed, and N/A for Change Fee and enters to refresh screen 30.WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE USED AMT REISSUE CURBHD BHD BASE 361.000 199.000 -162.000TTL TAXES 57.100 22.000 -35.100---------- ---------- ----------- -----------TOTAL 418.100 221.000 -197.100CHANGE FEE OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >FEE TAX< >< >< >------------EXCHTKT< >TOTALRETAIN-R/NEXT-N< > ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY RULES - CHANGE FEE MAY APPLY - 1561Screen 39 is refreshed as follows adding Net Difference, tax difference, andchange fee to determine Net Amount Due to the passenger.Agent tabs to the RETAIN-R/NEXT-N and enters N and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHD< 100.000>< 100.000> 0.000EXCHANGE USED AMT REISSUE CURBHD BHD BHDBASE 361.000 199.000 -162.000TTL TAXES 57.100 22.000 -35.100---------- ---------- ----------- -----------TOTAL 418.100 221.000 -197.100CHANGE FEE < N/A>OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >FEE TAX< >< >< >------------EXCHTKT< > TOTAL -35.100RETAIN-R/NEXT-N ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions38

The refund screen displays with the refund amount due. The original ticket reflecta credit card. The customer wants the refund placed on his credit card, the agenttabs to the CC and enters X and then tabs to the RETAIN-R/TKT-T and enters Tand then .WF WFR REFUND INFORMATION SCREEN 32NAME NBR 1.1 TKT 0722421188395TOTAL RFND DUE BHD 35.100VCHR RFND CUR < >ORIG FOP BAXXXXXXXXX1117REFUND METHOD REFUND TOVCHR< > CC CK< > CA< > ACCTG< > MANUAL MCO< >NBR< >RMKSPREV< > RETAIN-R/TKT-T EXCHTKT< > COMPARISON< > QUIT< >The system responds that the refund has been issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 35.100-REFUNDED/ 04 9003 8577 1The agent ends and redisplays the PNRAgent Entry: ER«1.1NETFARE/SIXNO ITINTKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188395 NETFA/S BAH5MH3 1652/23OCT3.TK 0720490038577 NETFA/S BAH5MH3 1737/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0852/23OCT08 KGBDWZ HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions39

The agent displays ticket record number 2 and verifies that the status of the 2 ndcoupons shows as RFND.Agent Entry: *TR2«VIRTUAL COUPON RECORD0722421188395 NAME-NETFARE/SIXTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGBDWZ 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 24OCT BAHAMM 1230P OK Y USED2O GF 974 V 15NOV AMMBAH 235A OK Y RFNDFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYThe agent displays the Sales summary report and verifies that the amount havebeen correctly recorded in the report.Agent Entry:WY*S«AGNT:HDQMH3 EMP:199302 CTY:BAH STA:07490070 25OCT08/0539PSALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/ONE PNR-HSFGRZ F2113C ANE 0722421188400ET BHD 0.000 0.000 157.100 0237PCC BHD 70.000 0.000 70.00000002 NETFARE/TWO PNR-KGAGGM F2113CVCH 0720430000001TV BHD 80.000 57.100 137.100 0254P00003 NETFARE/FIVE PNR-HSGTWL F2113C ANE 0722421188423ET BHD 0.000 0.000 157.1000 0524PCC BHD 70.000 0.000 70.00000004 NETFARE/SIX PNR-KGBDWZ F2113C RPRFD 0720490038577CC BHD 0.000 -35.100 -35.100 0537P*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 104.900 0.000 104.900ET 314.200TV 137.100END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions40

The agent displays the Ticket details for the Refund document and verifies that theamount has been correctly updatedAgent Entry:WY*D4«REFUND RECORDAGNT:HDQMH3PNR: KGBDWZRFND NBR:0720490038577 CTY:BAH STA:07490070NAME:NETFARE/SIXTICKET REFUNDED: 0722421188395PARTIAL REFUND: 25OCT08/1737/MH3FOP:BA4005551551117AMT:35.100REFUNDEDFARE BHD0.00010.700HQ 5.400JO1 19.000YQFTOTAL BHD35.100CANCEL PENALTY:N/AEND OF REPORTThe agent displays the ASR account sales report and verifies the sales recordedfor the dayAgent Entry:WY*A«AGNT:HDQMH3 EMP:199302 CTY:BAH STA:07490070 25OCT08/0540PACCOUNT SALES REPORT FOR 25OCT08-------------------------------------------------------------TOTAL SALESTOTALBHD CC-BA 104.900BHD TV 137.100TOTAL BHD 242.000BHD ET 314.200REMARKSVARIANCEEND OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions41

3.6 Refund a 2 nd Reissue Net Ticket – Change Fee is notapplicable – Ticket is partially used.The passenger has made changes to his or her reservations and now requires areissue to be performed.The agent displays the passenger PNRAgent Entry: *HSGAEG«1.1NETFARE/NINE1 GF 972M 05NOV W AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188398 NETFA/N BAH5MH3 1656/23OCT3.TE 0722421188425 NETFA/N BAH4FTM 1843/25OCT4.TE 0722421188427 NETFA/N BAH4FTM 1902/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0856/23OCT08 HSGAEG HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions42

The agent displays ticket record number 4 and verifies the status of the couponand notices the tour code field has a value code recorded.Agent Entry: *TR4«VIRTUAL COUPON RECORD0722421188427 NAME-NETFARE/NINETTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-HSGAEG 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 972 M 05NOV AMMBAH 1515 OK Y OKFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX PD10.700HQ TOTAL BHD NO ADCFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQFORM OF PAYMENT-A/C 20.000FEE-FEE 20.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTMEXCH-0722421188425/1ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188398 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYThe agent displays the VCR historyAgent Entry: VCR*H«OC 0722421188427 CPN 1WFRTR3‡NETFROM-** TO-OKBAH BAH4FTM 25OCT08/1102 HSGAEGAgent cancels segment to free up inventory for other customers.Agent Entry: XI«CNLD FROM 1‡AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions43

The agent ends and redisplays the PNRAgent Entry: ER«1.1NETFARE/NINENO ITINTKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188398 NETFA/N BAH5MH3 1656/23OCT3.TE 0722421188425 NETFA/N BAH4FTM 1843/25OCT4.TE 0722421188427 NETFA/N BAH4FTM 1902/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0856/23OCT08 HSGAEG HAgent initiates Refund transaction indicating this is a Net Ticket Refund.Agent Entry:WFRRTR4‡NETAgent tabs to TYPE and enters R and then tabs to NEXT and enters N and thenWF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/NINE EXCH 0722421188427ISSUE DATEPLACEFOP BA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPEO GF 971 V 24OCT BAHAMM Y **** *1 GF 972 M 05NOV AMMBAH Y OK BASE< 361.000> EQV< >< >TAXES < PD3.000> < PD5.400> < PD10.700>TTL< NO ADC>WAIVER< >NEXT RETAIN-R< > EXCHTAX< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions44

Screen 13 displays due to paid taxes. Agent reviews and then tabs to NEXT andenter N and then .WF WFRM EXCH TAX INFO DATABASE DOCUMENT SCREEN 13N1.1 NETFARE/NINE EXCH 0722421188427BHD AMT CODE AMT CODE AMT CODE< PD3.000> < PD5.400> < PD10.700>< PD38.000> < >< > < >< >>< > < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >ADDITIONAL TAXES< >ZPXF< >BASE< 361.000> EQV< >< >TAXES PD3.000 BH PD5.400 JO PD10.700 HQTTL< NO ADC> PARTIALLY USED< >NEXT PREV< > RETAIN-R< > QUIT< >‡ VERIFY TAXES FOR EXCHANGED DOC/TKT - 1241Screen 20 displays. Since this is a partially used ticket, the tour code is not prefilledby the agent. Agent decides tour code is not necessary. The agent tabs tothe F/B field and enters Y (since the Net fare star indicated to use the F/B of Y)and then tabs to the RETAIN-R/PRICE-P/MANUAL-M and then enters P and then.WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODE< >REISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 24OCT NVB NVA Q< >GF < >< >< > < >FWAIVER< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions45

The Comparison Summary displays. The net fare rules state the passenger isentitled only a tax refund without penalty. Agent inputs Net Value of Old Ticket,Net Value of New Ticket, tabs to the Change Fee and enters N/A and then tabsto RETAIN-R/NEXT-N and enters N and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE USED AMT REISSUE CURBHD BHD BASE 361.000 199.000 -162.000TTL TAXES PD57.100 22.000 -35.100---------- ---------- ----------- -----------TOTAL NO ADC 221.000 -197.100CHANGE FEE OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >FEE TAX< >< >< >------------EXCHTKT< >TOTALRETAIN-R/NEXT-N ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY RULES - CHANGE FEE MAY APPLY - 1561The refund screen displays with the refund amount due. The original ticket reflectsa credit card. The customer wants the refund placed on his credit card.Note: The credit card number displays, because agent has CCVIEW in EPR.The agent tabs to CC and enters X and then tabs to RETAIN-R/TKT-T and entersT and then WF WFR REFUND INFORMATION SCREEN 32NAME NBR 1.1 TKT 0722421188427TOTAL RFND DUE BHD 35.100VCHR RFND CUR < >ORIG FOP EFBAXXXXXXXXX1117REFUND METHOD REFUND TOVCHR< > CC CK< > CA< > ACCTG< > MANUAL MCO< >NBR< >RMKSPREV< > RETAIN-R/TKT-T EXCHTKT< > COMPARISON< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions46

The system responds that the refund has been issued.WF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 35.100-REFUNDED/ 04 9003 8579 3The agent ends and redisplays the PNR:Agent Entry:ER1.1NETFARE/NINE1 GF 972M 05NOV W AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188398 NETFA/N BAH5MH3 1656/23OCT3.TE 0722421188425 NETFA/N BAH4FTM 1843/25OCT4.TE 0722421188427 NETFA/N BAH4FTM 1902/25OCT5.TK 0720490038579 NETFA/N BAH4FTM 1911/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0856/23OCT08 HSGAEG HThe agent displays the Sales Summary report and verifies that the report has beenupdated properly.Agent Entry:WY*S«AGNT:BAHFTM EMP:997439 CTY:BAH STA:07490070 25OCT08/1912SALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/NINE PNR-HSGAEG F2113C ANE 0722421188425ET BHD 0.000 0.000 157.100 1843CC BHD 70.000 0.000 70.00000002 NETFARE/TEN PNR-KGBKEU F2113C ANE 0722421188426ET BHD 0.000 0.000 157.100 1847CC BHD 50.000 20.000 70.00000003 NETFARE/NINE PNR-HSGAEG F2113C ANE 0722421188427ET BHD 0.000 0.000 0.000 1902CC BHD 0.000 0.000 20.00000004 NETFARE/NINE PNR-HSGAEG F2113C RPRFD 0720490038579CC BHD 0.000 -35.100 -35.100 1911*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 120.900 0.000 120.900ET 314.200END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions47

The agent displays the Refund details and verifies that the refund record has beenupdated properly.Agent Entry:WY*D4«REFUND RECORDAGNT:BAHFTMPNR: HSGAEGRFND NBR:0720490038579 CTY:BAH STA:07490070NAME:NETFARE/NINETICKET REFUNDED: 0722421188427PARTIAL REFUND: 25OCT08/1911/FTMFOP:BA4005551551117AMT:35.100REFUNDEDFARE BHD0.00010.700HQ 5.400JO 19.000YQTOTAL BHD35.100CANCEL PENALTY:N/AEND OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions48

3.7 Exchange of Net Ticket Where DU Tax is collectedfor fee – ticket is unused.The agent displays the passengers PNRAgent Entry: *HSFKEM«1.1NETFARE/THREE1 GF 971V 15NOV J BAHAMM HK1 1145 1340 /E2 GF 972V 25NOV T AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188392 NETFA/T BAH5MH3 1642/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSBAH.HDQ5MH3 0839/23OCT08 HSFKEM HThe agent displays ticket record number 2, and notices the Value code in the tourcode box of the ticket.Agent Entry: *TR2«VIRTUAL COUPON RECORD0722421188392 NAME-NETFARE/THREETTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSFKEM 23OCT08CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y OK2O GF 972 V 25NOV AMMBAH 315P OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-CASHDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions49

The agent displays the VCR fare calculation to verify if any DU taxes have beencollectedAgent Entry:VCR*FC«FARE CALCULATION0722421188392 NAME-NETFARE/THREETTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSFKEM23OCT08FARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQTAX SUMMARYTAX 3.000BH1 TAX 5.400JO1 TAX 10.700HQTAX 38.000YQFENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-The agent displays the VCR history and checks the amount of the NET farecharged to the passengerAgent Entry:VCR*HVCR*H«OC 0722421188392 CPN 1/2W‡FCA‡NET/100.000/V*BAH4567‡VCR‡NPFROM-** TO-OKBAH HDQ5MH3 23OCT08/0841 HSFKEMAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions50

Passenger called reservations and changes his reservation to come back on the23NOV, the agent checks the NET fare star and see that the reservation must nowbe booked in M class of service and to use the F/B of Y. Net Fare of new ticket is150.000, so there is a 50.000 add collect plus a 20.000 Change Fee.Agent Entry: *A1.1NETFARE/THREE1 GF 971M 15NOV J BAHAMM HK1 1145 1340 /E2 GF 972M 23NOV S AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188392 NETFA/T BAH5MH3 1642/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSBAH.HDQ5MH3 0839/23OCT08 HSFKEM HAgent initiates exchange indicating this is a net ticket exchange.Agent Entry:WFRTR2‡NETAgent tabs to the TYPE field and enters X and then tabs to the NEXT field andenters N and then WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/THREE EXCH 0722421188392ISSUE DATE 23OCT08 PLACE BAH FOP CA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPE1 GF 971 V 15NOV BAHAMM Y OK 2 O GF 972 V 25NOV AMMBAH Y OK < >BASE BHD 361.000TAXES 3.000 BH 5.400 JO 48.700 XTTTL BHD 418.100WAIVER< >NEXT RETAIN-R< > MULTIDOCS< > EXCHTAX< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions51

Screen 20 displays as follows. The tour code was carried forward from theexchanged ticket to screen 20. The agent inputs Y (since the Net fare starindicated to use the F/B of Y) for the fare basis code and then tabs to the RETAIN-R/PRICE-P/MANUAL-M and enters P and then .WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODEREISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 15NOV NVB NVA Q< >GF M < >< >< > < >< > 2AMMBAH 23NOV NVB NVA Q< >GF M < >< >< > < >WAIVER< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >Comparison Summary Mask initially displays as follows:Agent would input Net Amount of old Ticket, Net amount of New Ticket, tabs to thechange fee and enters N/A (since a DU tax will be collected), and then tabs to thetax comparison field and enters X and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE NEW AMT REISSUE CURBHD BHD BASE 361.000 361.000 0.000TTL TAXES 57.100 57.100 0.000---------- ---------- ----------- -----------TOTAL 418.100 418.100 0.000CHANGE FEE OTHER FEE < >< >TAX COMPARISON FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< >TOTALRETAIN-R/NEXT-N< > ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions52

The tax comparison (screen 31) displays as follows. Agent chooses Tax Updateand enters X and then .WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE NEW AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 3.000 PD5.400 JO1 5.400 PD10.700 HQ 10.700 PD38.000 YQF 38.000 PD---------- ---------- ----------- -----------TTL 57.100 57.100 0.000TAX UPDATE EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > ITIN-I/TAX-T< > QUIT< >Screen 31 now becomes updateable. The Agent tab to the 1 st updateable fieldand enters DU and then tabs to the next field and enters 20.000 (DU tax amount)and then to refresh the screen (although not necessary).WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE NEW AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 3.000 < PD>5.400 JO1 5.400 < PD>10.700 HQ 10.700 < PD>38.000 YQF 38.000 < PD> < > < >< > < >< > < >< > < >---------- ---------- ----------- -----------TTL 57.100 57.100 0.000ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > ITIN-I/TAX-T< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions53

Screen 31 is refreshed and the agent reviews the screen and then tabs to theRETAIN-R/NEXT-N and enters N and then . .WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE NEW AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 3.000 < PD>5.400 JO1 5.400 < PD>10.700 HQ 10.700 < PD>38.000 YQF 38.000 < PD> 20.000 < 20.000>< > < >< > < >< > < >< > < >---------- ---------- ----------- -----------TTL 57.100 77.100 20.000ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N ITIN-I/TAX-T< > QUIT< >Screen 40 (Ticketing Instructions screen) determined the transaction qualified fore-tkt and defaulted to ELECTRONIC. The Tour Code from screen 20 is carriedover to screen 40.The agent would input form of payment and would tab to the appropriate fields andenter the appropriate information and the tab to RETAIN-R/TKT-T and enter T andthen .WF WFRTK TICKETING INSTRUCTIONS SCREEN 40TOTAL- BHD 70.000 ADD COLLECT ELECTRONIC PAPER< >ALT CUR< >ENDORSEMENTS< >TOUR CODE/EMP NBRNP< >BAG ALLOW - ALL SEGS< > BY SEG< >CASH< > CK< > CC PTA< > GTR< > OTHER< > INV< >NBR OR DETAILCC EXP *E< > MANUAL APPROVAL< >CK/CC ID DATA< >PREV< > RETAIN-R/TKT-T COMPARISON< > QUIT< >* CREDIT VERIFICATION IN PROGRESSAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions54

The system responds that the new ticket has been issued.WF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 438.100/ 24 2118 8501 4VERIFY CARDHOLDER SIGNATUREThe agent End and redisplays the PNRAgent Entry: ER«1.1NETFARE/THREE1 GF 971M 15NOV J BAHAMM HK1 1145 1340 /E2 GF 972M 23NOV S AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTJ2.TE 0722421188392 NETFA/T BAH5MH3 1642/23OCT3.TE 0722421188501 NETFA/T BAH4FTJ 1518/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0839/23OCT08 HSFKEM HThe agent displays ticket record number 3 and verifies that the amounts areupdated properly in the VCRAgent Entry: *TR3«VIRTUAL COUPON RECORD0722421188501 NAME-NETFARE/THREETTL NBR OF CPNS- 2 DATE OF ISSUE-25OCT08 PNR-HSFKEM 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 M 15NOV BAHAMM 1145 OK Y OK2O GF 972 M 23NOV AMMBAH 1515 OK Y OKFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX20.000DU TOTAL BHD 70.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD10.700HQ38.000YQFORM OF PAYMENT-A/C 70.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTJEXCH-0722421188392/12ORIG- FOP-EFCASHORIG TICKET NBR-0722421188392 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions55

The agent displays the VCR fare calculation and verifies that the F/C and the Taxsummary have been updated accordingly.Agent Entry: VCR*FC«FARE CALCULATION0722421188501 NAME-NETFARE/THREETTL NBR OF CPNS- 2 DATE OF ISSUE-25OCT08 PNR-HSFKEMCC-BAXXXXXXXXX111723OCT08FARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX20.000DU TOTAL BHD 70.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD10.700HQ38.000YQTAX SUMMARYTAX 3.000BH PD TAX 5.400JO PD TAX 10.700HQ PDTAX 38.000YQ PD TAX 20.000DUENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENDThe agent displays ticket record number 2 and verifies that the STATUS of thecoupons show as EXCHAgent Entry: *TR2«IRTUAL COUPON RECORD0722421188392 NAME-NETFARE/THREETTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSFKEM 23OCT08CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y EXCH2O GF 972 V 25NOV AMMBAH 315P OK Y EXCHFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-CASHDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions56

The agent displays the ASR Sales summary report and verifies that the report hasbeen updated properly.Note:A = Add collect, N = Net Ticket.ET amount reflect Net Value of Exchanged Ticket (100.000) + Taxes (57.100) =157.10050.000 is the Net Difference that is reflected on screen 30.Agent Entry:WY*S«AGNT:BAHFTJ EMP:991929 CTY:BAH STA:07490070 25OCT08/1522SALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/THREE PNR-HSFKEM F2113C ANE 0722421188501ET BHD 0.000 0.000 157.100 1518CC BHD 50.000 20.000 70.000*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 70.000 0.000 70.000ET 157.100END OF REPORTThe agent displays the Ticket detail and verifies the VCR has been updatedproperly.Note: NET FARE AMOUNT reflects the new net amount the agent input onscreen 30.Agent Entry:WY*D1«ELECTRONIC TICKET RECORDAGNT:BAHFTJPNR:HSFKEMTKT:0722421188501 ISSUED:25OCT08 CTY:BAH STA:07490070NAME: NETFARE/THREEFOP:BA4005551551117 EXP:1008 APPV:0N1S AMT:70.000FOP:ETAMT:157.100CPN A/L FLT CLS DATE BRDOFF TIME ST F/B B/A1 GF 971 M 15NOV BAHAMM 1145P OK Y2 GF 972 M 23NOV AMMBAH 0315P OK YBAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD10.700HQ38.000YQFARE BHD361.000PD3.000BH PD38.000YQ PD5.400JO PD10.700HQ20.000DUTOTAL BHD70.000ANET FARE AMOUNT: BHD150.000ORIGINAL ISSUE: 0722421188392 23OCT08 ‡ORIGINAL FOP: EFCASHEXCH TKT:0722421188392 12ADD COLLECT AMOUNT: 70.000CANCEL PENALTY: N/AEND OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions57

3.8 Exchange NET Ticket Where DU Tax is collected –Ticket is partially used.The agent displays the passengers PNRAgent Entry: *KGBFHG«1.1NETFARE/SEVEN1 GF 974V 15NOV J AMMBAH HK1 0235 0555 /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188396 NETFA/S BAH5MH3 1654/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0853/23OCT08 KGBFHG HThe agent displays ticket record number 2 and verifies the status of the flightcouponsAgent Entry: *TR2«VIRTUAL COUPON RECORD0722421188396 NAME-NETFARE/SEVENTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGBFHG 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 24OCT BAHAMM 1230P OK Y USED2O GF 974 V 15NOV AMMBAH 235A OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions58

The agent displays the VCR fare calculation to verify if any DU taxes have beencollected.Agent Entry: VCR*FC«FARE CALCULATION0722421188396 NAME-NETFARE/SEVENTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGBFHGCC-BAXXXXXXXXX111723OCT08FARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQTAX SUMMARYTAX 3.000BH1 TAX 5.400JO1 TAX 10.700HQTAX 38.000YQFENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-The agent displays the VCR history and verifies the NET amount of the originalticketAgent Entry: VCR*H«USE 0722421188396 CPN 1VCRSTATUS/C1/GF971/24OCT/BAHAMM/Y/TO-USED-FLOWNFROM-OK TO-USEDBAH HDQ‡MH3 25OCT08/0857 KGBFHGOC 0722421188396 CPN 1/2W‡F*BAXXXXXXXXX1117/1008‡NET/100.000/V*BAH4567‡VCR‡NPFROM-** TO-OKBAH HDQ5MH3 23OCT08/0854 KGBFHGPassenger advises the agent that he wants to change his reservation to comeback on the 20NOV. Reservation has been rebooked, but NET Ticketing rulesstate that the new travel date must be booked in M class of service.Agent Entry: ER«1.1NETFARE/SEVEN1 GF 974M 20NOV Q AMMBAH HK1 0235 0555 /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188396 NETFA/S BAH5MH3 1654/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0853/23OCT08 KGBFHG HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions59

Agent initiates the exchange indicating this is a net ticket exchange.Agent Entry:WFRTR2‡NETScreen 10 (EXCH Database screen) has been displayed, the agent tabs to theTYPE field and enters X and then tabs to NEXT and enters N and then WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/SEVEN EXCH 0722421188396ISSUE DATE 23OCT08 PLACE BAH FOP BA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPE1 GF 971 V 24OCT BAHAMM Y USED *2 O GF 974 V 15NOV AMMBAH Y OK BASE BHD 361.000TAXES 3.000 BH 5.400 JO 48.700 XTTTL BHD 418.100WAIVER< >NEXT RETAIN-R< > MULTIDOCS< > EXCHTAX< > QUIT< >Screen 20 displays as follows. Since the ticket is partially used, the tour code isnot carried forward from the exchanged ticket to screen 20. The agent tabs to theF/B field and enters Y (since the Net fare star indicated to use the F/B of Y) andthen tabs to RETAIN-R/PRICE-P/MANUAL-M and enters P and then .WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODE< >REISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 24OCT NVB NVA Q< >GF < >< >< > < >F< > 2AMMBAH 20NOV NVB NVA Q< >GF M < >< >< > < >WAIVER< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions60

Screen 30 the Comparison Summary screen is displayed.The agent tabs to the 1 st NET field and enters the NET amount of the old ticket andthen tabs to the 2 nd NET field and enters the amount of the New ticket then tabs toCHANGE FEE and enters N/A (this field can not be left blank), then the agentstabs to the TAX COMPARISON field and enters X and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE NEW AMT REISSUE CURBHD BHD BASE 361.000 361.000 0.000TTL TAXES 57.100 57.100 0.000---------- ---------- ----------- -----------TOTAL 418.100 418.100 0.000CHANGE FEE OTHER FEE < >< >TAX COMPARISON FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< >TOTALRETAIN-R/NEXT-N< > ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561Screen 31 (The tax comparison screen) displays as follows. The agent tabs toTAX UPDATE and enters X and then .WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE NEW AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 3.000 PD5.400 JO1 5.400 PD10.700 HQ 10.700 PD38.000 YQF 38.000 PD---------- ---------- ----------- -----------TTL 57.100 57.100 0.000TAX UPDATE EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > ITIN-I/TAX-T< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions61

Screen 31 Fields now become updateable. Agent tabs to the 1 st updateable TAXfield and enters DU and then tabs to the Currency field and enters 20.000 and then to refresh the screen.WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE NEW AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 3.000 < PD>5.400 JO1 5.400 < PD>10.700 HQ 10.700 < PD>38.000 YQF 38.000 < PD> < > < >< > < >< > < >< > < >---------- ---------- ----------- -----------TTL 57.100 57.100 0.000ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > ITIN-I/TAX-T< > QUIT< >The refreshed screen displays and the agent reviews the DU tax was correctlyadded to the screen. The agent tabs to RETAIN-R/NEXT-N and enters N and then.WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE NEW AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 3.000 < PD>5.400 JO1 5.400 < PD>10.700 HQ 10.700 < PD>38.000 YQF 38.000 < PD> 20.000 < 20.000>< > < >< > < >< > < >< > < >---------- ---------- ----------- -----------TTL 57.100 77.100 20.000ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N ITIN-I/TAX-T< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions62

Screen 40 determined the transaction qualified for e-tkt and defaulted toELECTRONIC. Since no tour code was input on screen 20, but there is a tourcode on screen 10, the tour code is pre-populated with the tour code from screen10.The agent would input form of payment and tabs to the RETAIN-R/TKT-T andenters T and then .WF WFRTK TICKETING INSTRUCTIONS SCREEN 40TOTAL- BHD 70.000 ADD COLLECT ELECTRONIC PAPER< >ALT CUR< >ENDORSEMENTS< >TOUR CODE/EMP NBRNP< >BAG ALLOW - ALL SEGS< > BY SEG< >CASH< > CK< > CC PTA< > GTR< > OTHER< > INV< >NBR OR DETAILCC EXP *E< > MANUAL APPROVAL< >CK/CC ID DATA< >PREV< > RETAIN-R/TKT-T COMPARISON< > QUIT< >* CREDIT VERIFICATION IN PROGRESSThe system responds that the new ticket has been issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 418.100/ 24 2118 8424 4VERIFY CARDHOLDER SIGNATUREThe agent end and redisplays the PNRAgent Entry: ER«1.1NETFARE/SEVEN1 GF 974M 20NOV Q AMMBAH HK1 0235 0555 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTJ2.TE 0722421188396 NETFA/S BAH5MH3 1654/23OCT3.TE 0722421188424 NETFA/S BAH4FTJ 1754/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0853/23OCT08 KGBFHG HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions63

The agent displays ticket record number 3 (New Ticket) and verifies the amountson the new VCRAgent Entry: *TR3«VIRTUAL COUPON RECORD0722421188424 NAME-NETFARE/SEVENTTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-KGBFHG 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 974 M 20NOV AMMBAH 235 OK Y OKFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX20.000DU TOTAL BHD 70.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQ10.700HQFORM OF PAYMENT-A/C 70.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTJEXCH-0722421188396/2ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188396 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡The agent displays the VCR Fare Calculation and verifies the amounts.VCR*FC«FARE CALCULATION0722421188424 NAME-NETFARE/SEVENTTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-KGBFHGCC-BAXXXXXXXXX111723OCT08FARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX20.000DU TOTAL BHD 70.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQ10.700HQTAX SUMMARYTAX 3.000BH PD TAX 5.400JO PD TAX 10.700HQ PDTAX 38.000YQ PD TAX 20.000DUENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions64

The agent displays the VCR HistoryAgent Entry:VCR*HNote: Although ‡NET shows in this example, had the ticket been created viacheck-in or a retained PQR (*PQRS), those entries would have reflected inVCR history. ‡NET would not be shown. The ASR detail shows the true netvalue.OC 0722421188424 CPN 1WFRTR2‡NETFROM-** TO-OKBAH BAH4FTJ 25OCT08/0954 KGBFHGThe agent displays ticket record number 2 (Original ticket) and verifies that thestatus of the coupon shows as EXCHAgent Entry: *TR2«VIRTUAL COUPON RECORD0722421188396 NAME-NETFARE/SEVENTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGBFHG 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 24OCT BAHAMM 1230P OK Y USED2O GF 974 V 15NOV AMMBAH 235A OK Y EXCHFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions65

The agent displays the ASR Sales Summary Report and verifies that amount havebeen updated in the reportAgent Entry:WY*S«AGNT:BAHFTJ EMP:991929 CTY:BAH STA:07490070 25OCT08/1756SALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/THREE PNR-HSFKEM F2113C ANE 0722421188501ET BHD 0.000 0.000 157.100 1518CC BHD 50.000 20.000 70.00000002 NETFARE/FOUR PNR-KGBUNB F2113CVCH 0720430000002TV BHD 100.000 37.100 137.100 154900003 NETFARE/SEVEN PNR-KGBFHG F2113C ANE 0722421188424ET BHD 0.000 0.000 157.100 1754CC BHD 50.000 20.000 70.000*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 140.000 0.000 140.000ET 314.200TV 137.100‡END OF REPORTThe agent displays the Ticket Detail and verifies that amounts on the new ticketAgent Entry:WY*D3«ELECTRONIC TICKET RECORDAGNT:BAHFTJPNR:KGBFHGTKT:0722421188424 ISSUED:25OCT08 CTY:BAH STA:07490070NAME: NETFARE/SEVENFOP:BA4005551551117 EXP:1008 APPV:0N1S AMT:70.000FOP:ETAMT:157.100CPN A/L FLT CLS DATE BRDOFF TIME ST F/B B/A1 GF 974 M 20NOV AMMBAH 0235A OK YBAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD38.000YQ10.700HQFARE BHD361.000PD3.000BH PD38.000YQ PD5.400JO PD10.700HQ20.000DUTOTAL BHD70.000ANET FARE AMOUNT: BHD150.000ORIGINAL ISSUE: 0722421188396ORIGINAL FOP: EFBA*********1117EXCH TKT:0722421188396 2 ‡ADD COLLECT AMOUNT: 70.000CANCEL PENALTY: N/AEND OF REPORT23OCT08AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions66

3.9 2 nd Reissue of a Net Ticket where DU tax is collected– Ticket is partially used.The agent displays the passengers PNRAgent Entry: *KGBKEU«1.1NETFARE/TEN1 GF 972M 01NOV W AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188399 NETFA/T BAH5MH3 1657/23OCT3.TE 0722421188426 NETFA/T BAH4FTM 1847/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0857/23OCT08 KGBKEU HAgent displays ticket record number 3Agent Entry: *TR3«VIRTUAL COUPON RECORD0722421188426 NAME-NETFARE/TENTTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-KGBKEU 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 974 M 01NOV AMMBAH 235 OK Y OKFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX20.000DU TOTAL BHD 70.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD10.700HQ38.000YQFORM OF PAYMENT-A/C 70.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTMEXCH-0722421188399/2ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188399 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILS ‡ENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions67

The agent displays the VCR Fare Calculation and verifies if any DU taxes havebeen collectedAgent Entry: VCR*FC«FARE CALCULATION0722421188426 NAME-NETFARE/TENTTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-KGBKEUCC-BAXXXXXXXXX111723OCT08FARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX20.000DU TOTAL BHD 70.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD10.700HQ38.000YQTAX SUMMARYTAX 3.000BH PD TAX 5.400JO PD TAX 10.700HQ PDTAX 38.000YQ PD TAX 20.000DUENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-The agent displays the VCR history and notes that this ticket was alreadyexchanged as a NET exchangeAgent Entry: VCR*H«OC 0722421188426 CPN 1WFRTR2‡NETFROM-** TO-OKBAH BAH4FTM 25OCT08/1047 KGBKEUThe agent displays all, the passengers has advised the agent the he has alreadychanged his reservations and needs his ticket reissued. The agent displays theappropriate NET star record and notices that there is no Net Fare difference but achange fee of 20.000 must be collected and the F/B to be used as Y.Agent Entry: *A«1.1NETFARE/TEN1 GF 972M 05NOV W AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188399 NETFA/T BAH5MH3 1657/23OCT3.TE 0722421188426 NETFA/T BAH4FTM 1847/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0857/23OCT08 KGBKEU HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions68

Agent initiates exchange indicating this is a net ticket exchange.Agent Entry:WFRTR3‡NETThe agent tabs to the TYPE and enters X and then tabs to NEXT and enters N andthen WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/TEN EXCH 0722421188426ISSUE DATEPLACEFOP BA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPEO GF 971 V 24OCT BAHAMM Y **** *1 GF 974 M 01NOV AMMBAH Y OK BASE< 361.000> EQV< >TAXES < PD3.000> < PD5.400> < 20.000>TTL< 70.000A>WAIVER< >NEXT RETAIN-R< > MULTIDOCS< > EXCHTAX< > QUIT< >Screen 13 displays due to paid taxes. Agent reviews and tabs to NEXT and enterN and then .WF WFRM EXCH TAX INFO DATABASE DOCUMENT SCREEN 13N1.1 NETFARE/TEN EXCH 0722421188426BHD AMT CODE AMT CODE AMT CODE< PD3.000> < PD5.400> < 20.000>< PD10.700> < PD38.000> < >< >< >< > < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >ADDITIONAL TAXES< >ZPXF< >BASE< 361.000> EQV< >TAXES PD3.000 BH PD5.400 JO 20.000 DUTTL< 70.000A> PARTIALLY USED< >NEXT PREV< > RETAIN-R< > MULTIDOCS< > QUIT< >‡ VERIFY TAXES FOR EXCHANGED DOC/TKT - 1241AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions69

Screen 20 (Itinerary Calculation) displays as follows. Since the ticket is partiallyused, the tour code is not carried forward from the exchanged ticket to screen 20.The agent tabs to the F/B and enters Y (since the Net fare star indicated to use Y)and then tabs to RETAIN-R/PRICE-P/MANUAL-M and enters P and then .WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODE< >REISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 24OCT NVB NVA Q< >GF < >< >< > < >F< > 2AMMBAH 05NOV NVB NVA Q< >GF M < >< >< > < >WAIVER< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >Screen 30 the Comparison Summary screen is displayed the agent tabs to the 1 stNET field and enters the Net Fare of the old ticket and then tabs to the 2 nd NETfield and enters the Net Fare of the new ticket and then tabs to the CHANGE FEEand enters N/A (since a DU tax has already been collected) and then tabs to theTAX Comparison and enters X and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE NEW AMT REISSUE CURBHD BHD BASE 361.000 361.000 0.000TTL TAXES PD57.100 57.100 0.000---------- ---------- ----------- -----------TOTAL NO ADC 418.100 0.000CHANGE FEE OTHER FEE < >< >TAX COMPARISON FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< >TOTALRETAIN-R/NEXT-N< > ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions70

Screen 31 displays as follows. Agent tabs to the Tax Update and enters X andthen .WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE NEW AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH 3.000 PD5.400 JO 5.400 PD20.000 DU -20.00010.700 HQ 10.700 PD38.000 YQ 38.000 PD---------- ---------- ----------- -----------TTL PD77.100 57.100 -20.000TAX UPDATE EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > ITIN-I/TAX-T< > QUIT< >Agent notes that the DU tax has been collected and is marked as PD, the agenttabs to the 1 st updateable TAX field and enters DU and then tabs to the REISSUECUR BHD and enters 20.000 and then tabs to RETAIN-R/NEXT-N and enters Nand then .WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE NEW AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH 3.000 < PD>5.400 JO 5.400 < PD>20.000 DU < PD>10.700 HQ 10.700 < PD>38.000 YQ 38.000 < PD> < > < >< > < >< > < >---------- ---------- ----------- -----------TTL PD77.100 57.100 -20.000ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N ITIN-I/TAX-T< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions71

Screen 40 determined the transaction qualified for e-tkt and defaulted toELECTRONIC. Since no tour code was input on screen 20, but there is a tourcode on screen 10, the tour code is pre-populated with the tour code from screen10.The agent would input form of payment and then tab to RETAIN-R/TKT-T andenters T and then .WF WFRTK TICKETING INSTRUCTIONS SCREEN 40TOTAL- BHD 20.000 ADD COLLECT ELECTRONIC PAPER< >ALT CUR< >ENDORSEMENTS< >TOUR CODE/EMP NBRNP< >BAG ALLOW - ALL SEGS< > BY SEG< >CASH< > CK< > CC PTA< > GTR< > OTHER< > INV< >NBR OR DETAILCC EXP *E< > MANUAL APPROVAL< >CK/CC ID DATA< >PREV< > RETAIN-R/TKT-T COMPARISON< > QUIT< >* CREDIT VERIFICATION IN PROGRESSThe system responds that the new ticket has been issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 458.100/ 24 2118 8428 1VERIFY CARDHOLDER SIGNATUREThe agent end and redisplays the PNRAgent Entry: ER«1.1NETFARE/TEN1 GF 972M 05NOV W AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188399 NETFA/T BAH5MH3 1657/23OCT3.TE 0722421188426 NETFA/T BAH4FTM 1847/25OCT4.TE 0722421188428 NETFA/T BAH4FTM 1931/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0857/23OCT08 KGBKEU HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions72

The agent displays ticket record number 4 (new ticket) and verifies that theamounts have been reflected correctly on the new ticketAgent Entry: *TR4«VIRTUAL COUPON RECORD0722421188428 NAME-NETFARE/TENTTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-KGBKEU 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 972 M 05NOV AMMBAH 1515 OK Y OKFARE BHD 361.000 EQUIV PAID BHD BHD TAX PD 3.000BH TAXPD 5.400JO TAX 20.000DU TOTAL BHD 20.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD20.000DU10.700HQ38.000YQFORM OF PAYMENT-A/C 20.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTMEXCH-0722421188426/1ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188399 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡ENTER VCR*CALL TO DISPLAY COUPON DETAILS ‡ENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYThe agent displays ticket record number 3 (old ticket) and verifies that the status ofthe old ticket shows as EXCHAgent Entry: *TR3«VIRTUAL COUPON RECORD0722421188426 NAME-NETFARE/TENTTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-KGBKEU 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 974 M 01NOV AMMBAH 235 OK Y EXCHFARE BHD 361.000 TAX PD 3.000BH TAX PD 5.400JO TAX20.000DU TOTAL BHD 70.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD10.700HQ38.000YQFORM OF PAYMENT-A/C 70.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTMEXCH-0722421188399/2ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188399 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-‡AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions73

The agent displays the ASR Sales Summary report and verifies the amount havebeen updated correctly on the report.Note: Exchange Ticket Total Fare is zero, because the ticket contained paid taxesand screen 30 reflected blanks in the total amount for exchanged ticket.Agent Entry:WY*S«AGNT:BAHFTM EMP:997439 CTY:BAH STA:07490070 25OCT08/1933SALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/NINE PNR-HSGAEG F2113C ANE 0722421188425ET BHD 0.000 0.000 157.100 1843CC BHD 70.000 0.000 70.00000002 NETFARE/TEN PNR-KGBKEU F2113C ANE 0722421188426ET BHD 0.000 0.000 157.100 1847CC BHD 50.000 20.000 70.00000003 NETFARE/NINE PNR-HSGAEG F2113C ANE 0722421188427ET BHD 0.000 0.000 0.000 1902CC BHD 0.000 0.000 20.00000004 NETFARE/NINE PNR-HSGAEG F2113C RPRFD 0720490038579CC BHD 0.000 -35.100 -35.100 191100005 NETFARE/TEN PNR-KGBKEU F2113C ANE 0722421188428ET BHD 0.000 0.000 0.000 1931CC BHD 0.000 20.000 20.000*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 144.900 0.000 144.900ET 314.200END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions74

The agent displays the ASR ticket details of the new ticket and verifies that theElectronic Ticket Record amounts have been updated correctly.Agent Entry:WY*D5«ELECTRONIC TICKET RECORDAGNT:BAHFTMPNR:KGBKEUTKT:0722421188428 ISSUED:25OCT08 CTY:BAH STA:07490070NAME: NETFARE/TENFOP:BA4005551551117 EXP:1008 APPV:0N1S AMT:20.000FOP:ETAMT:0.000CPN A/L FLT CLS DATE BRDOFF TIME ST F/B B/A1 GF 972 M 05NOV AMMBAH 0315P OK YBAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD20.000DU10.700HQ38.000YQFARE BHD361.000PD3.000BH PD38.000YQ PD5.400JO PD10.700HQPD20.000DU 20.000DUTOTAL BHD20.000AEQUIV FARE PD BHDBHDNET FARE AMOUNT: BHD150.000ORIGINAL ISSUE: 0722421188426 23OCT08ORIGINAL FOP: EFBA*********1117 ‡EXCH TKT:0722421188426 1ADD COLLECT AMOUNT: 20.000CANCEL PENALTY: N/AEND OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions75

3.10 Refund a Net Ticket where DU tax is collected.Ticket is unused.Passenger decides not to go on his trip and wants a refund. The agent displays thepassengers PNRAgent Entry: *KGBUNB«1.1NETFARE/FOUR1 GF 971V 15NOV J BAHAMM HK1 1145 1340 /E2 GF 972V 25NOV T AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188393 NETFA/F BAH5MH3 1649/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0843/23OCT08 KGBUNB HThe agent displays ticket record number 2Agent Entry: *TR2«VIRTUAL COUPON RECORD0722421188393 NAME-NETFARE/FOURTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGBUNB 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y OK2O GF 972 V 25NOV AMMBAH 315P OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions76

The agent displays the VCR history and verifies the amount of the NET farecharged to the passengerAgent Entry: VCR*H«OC 0722421188393 CPN 1/2W‡F*BAXXXXXXXXX1117/1008‡NET/100.000/V*BAH4567‡VCR‡NPFROM-** TO-OKBAH HDQ5MH3 23OCT08/0848 KGBUNBAgent cancels the itinerary to free up inventory for other customers.Agent Entry: XI«CNLD FROM 1The agent end and redisplays the PNRAgent Entry: ER«1.1NETFARE/FOURNO ITINTKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188393 NETFA/F BAH5MH3 1649/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0843/23OCT08 KGBUNB HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions77

Agent displays Ticket record number 2 and verifies that the coupons are all in OKstatus.Agent Entry: *TR2«VIRTUAL COUPON RECORD0722421188393 NAME-NETFARE/FOURTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGBUNB 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y OK2O GF 972 V 25NOV AMMBAH 315P OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAgent initiates Refund Transaction indicating this is a Net Ticket Refund using thefast path.Agent Entry:WFRRFNET«The ticket is in OK status and there were no flown segments or paid taxes, so thesystem bypasses screens 10, 13, and 20 and goes straight to screen 30.AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions78

The net fare rules state the passenger is entitled for a full refund but collect a20.000 penalty. Agent tabs to the 1 st NET field and enters the amount of theoriginal NET fare and then tabs to the 2 nd NET fare and enters the amount of thenew Net amount of 0.000 and then tabs to the CHANGE FEE and enters N/A andthen tabs to TAX COMPARISON (since a DU tax will be collected) and enter Xand then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE USED AMT REISSUE CURBHD BHD BASE 361.000 0.000 -361.000TTL TAXES 57.100 0.000 -57.100---------- ---------- ----------- -----------TOTAL 418.100 0.000 -418.100CHANGE FEE OTHER FEE < >< >TAX COMPARISON FEE TAX< >< >< >FEE TAX< >< >< >------------EXCHTKT< >TOTALRETAIN-R/NEXT-N< > QUIT< >VERIFY RULES - CHANGE FEE MAY APPLY - 1561Screen 31 (TAX COMPARISON SUMMARY) screen is displayed, the agent tabs toTAX UPDATE and enter X and then WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE USED AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 -3.0005.400 JO1 -5.40010.700 HQ -10.70038.000 YQF -38.000---------- ---------- ----------- -----------TTL 57.100 0.000 -57.100TAX UPDATE EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions79

Screen 31 redisplays now allowing the agent to update the Tax ComparisonSummary screen, the agent tabs to the 1 st TAX field and enters DU and then tabsto the next field and enters 20.000 for change fee/cancellation penalty and to refresh screen 31 (although not required)WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE USED AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 < -3.000>5.400 JO1 < -5.400>10.700 HQ < -10.700>38.000 YQF < -38.000> < > < >< > < >< > < >< > < >---------- ---------- ----------- -----------TTL 57.100 0.000 -57.100ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > QUIT< >Screen 31 is now redisplayed; the agent notices that the taxes have been reducedby 20.000 which now shows a total tax amount of -37.1000. The agent tabs to theRETAIN-R/NEXT-N and enters N and then .WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE USED AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 < -3.000>5.400 JO1 < -5.400>10.700 HQ < -10.700>38.000 YQF < -38.000> 20.000 < 20.000>< > < >< > < >< > < >< > < >---------- ---------- ----------- -----------TTL 57.100 20.000 -37.100ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions80

Screen 32 (Refund Information) screen is displayed which reflects the refundamount due. The original ticket reflects credit card. The agent offers the customera voucher for future travel and the customer agrees. The agent tabs to VCHR andenters X and then tab to RETAIN-R/TKT-T and enters T and then .Note: The credit card number is shown, because the agent has CCVIEW inhis/her EPR.WF WFR REFUND INFORMATION SCREEN 32NAME NBR 1.1 TKT 0722421188393TOTAL RFND DUE BHD 137.100VCHR RFND CUR < >ORIG FOP BAXXXXXXXXX1117REFUND METHOD REFUND TOVCHR CC< > CK< > CA< > ACCTG< > MANUAL MCO< >NBR< >RMKSPREV< > RETAIN-R/TKT-T EXCHTKT< > COMPARISON< > QUIT< >The system responds that the refund has been issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 137.100/ 04 3000 0002 5The agent ends and redisplays the PNR and verifies that the TRANS VCHR infohas been updated in the PNRAgenty Entry: ER«1.1NETFARE/FOURNO ITINTKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188393 NETFA/F BAH5MH3 1649/23OCT3.TK 0720430000002 NETFA/F BAH4FTJ 1549/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTPRICE QUOTE RECORD EXISTS - *PQSTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0L1S2.H-TRANS VCHR 0720430000002-NETFA/F FOR BHD 137.100-OUBAH.HDQ5MH3 0843/23OCT08 KGBUNB HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions81

The agent displays the ticket record number 2 (old ticket) and verifies that thestatus of the coupons shows as EXCHNote: Since a voucher was issued, the status of the ticket is EXCH, because thecustomer exchanged a ticket for a voucher. Had Cash been refunded, thestatus of the ticket would reflect RFND.Agent Entry: *TR2«VIRTUAL COUPON RECORD0722421188393 NAME-NETFARE/FOURTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-KGBUNB 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 15NOV BAHAMM 1145A OK Y EXCH2O GF 972 V 25NOV AMMBAH 315P OK Y EXCHFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYThe agent displays the ASR Sales Summary report and verifies that the amountson the report have been updated accordingly.Agent Entry:WY*S«AGNT:BAHFTJ EMP:991929 CTY:BAH STA:07490070 25OCT08/1551SALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/THREE PNR-HSFKEM F2113C AE 0722421188501ET BHD 0.000 0.000 157.100 1518CC BHD 50.000 20.000 70.00000002 NETFARE/FOUR PNR-KGBUNB F2113CVCH 0720430000002TV BHD 100.000 37.100 137.100 1549*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 70.000 0.000 70.000ET 157.100TV 137.100END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions82

The agent displays the ticket details of the Transportation voucher and verifies theamounts have been recorded currently.Agent Entry:WY*D2«TRANSPORTATION VOUCHER RECORDAGNT:BAHFTJPNR:KGBUNBVCH:0720430000002 ISSUED:25OCT08 CTY:BAH STA:07490070NAME: NETFARE/FOURTKT NBR:0722421188393FLIGHT INFORMATIONA/L FLT CLS DATE BRDOFFBASE BHD100.0003.000BH1 38.000YQF 5.400JO1 10.700HQ20.000DUTOTAL BHD137.100CANCEL PENALTY:N/AEND OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions83

3.11 Refund a Net Ticket where DU tax is NotApplicable. Ticket is partially used.Passenger decides not to return from his trip and wants a refund.The agent displays the passengers PNRAgent Entry: *HSGZUC«1.1NETFARE/EIGHT1 GF 974V 15NOV J AMMBAH HK1 0235 0555 /ETKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188397 NETFA/E BAH5MH3 1655/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0855/23OCT08 HSGZUC HThe agent displays ticket record number 2, and notes that coupon 1 has been usedand the value code has been reflected in the tour code box of the VCRAgent Entry: *TR2«VIRTUAL COUPON RECORD0722421188397 NAME-NETFARE/EIGHTTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSGZUC 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 24OCT BAHAMM 1230P OK Y USED2O GF 974 V 15NOV AMMBAH 235A OK Y OKFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions84

The agent displays the VCR history and verifies the amount of the NET fare of theticketAgent Entry: VCR*H«USE 0722421188397 CPN 1VCRSTATUS/C1/GF971/24OCT/BAHAMM/Y/TO-USED-FLOWNFROM-OK TO-USEDBAH HDQ‡MH3 25OCT08/0858 HSGZUCOC 0722421188397 CPN 1/2W‡F*BAXXXXXXXXX1117/1008‡NET/100.000/V*BAH4567‡VCR‡NPFROM-** TO-OKBAH HDQ5MH3 23OCT08/0855 HSGZUCAgent cancels itinerary and ends PNR to free up inventory for other customers.The net rules indicate that once the travel has commenced, the customer is notentitled to a refund on the Net Fare, but the taxes are refundable.Agent cancels the itineraryAgent Entry: XI«CNLD FROM 1Agent ends and redisplays the PNRAgent Entry: ER«1.1NETFARE/EIGHTNO ITINTKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188397 NETFA/E BAH5MH3 1655/23OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0855/23OCT08 HSGZUC HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions85

Agent initiates Refund transaction indicating this is a Net Ticket Refund.Agent Entry:WFRRTR2‡NETThe agent tabs to the TYPE field and enters R and then tab to NEXT and enters Nand then WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/EIGHT EXCH 0722421188397ISSUE DATE 23OCT08 PLACE BAH FOP BA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPE1 GF 971 V 24OCT BAHAMM Y USED *2 O GF 974 V 15NOV AMMBAH Y OK BASE BHD 361.000TAXES 3.000 BH 5.400 JO 48.700 XTTTL BHD 418.100WAIVER< >NEXT RETAIN-R< > EXCHTAX< > QUIT< >Screen 20 displays. Since this is a partially used ticket, the tour code is not prefilledby the agent and the agent decides tour code is not necessary. The agenttabs to the F/B and enters Y (since the Net fare star indicated to use the F/B of Y)and then tabs to the RETAIN-R/PRICE-P/MANUAL-M and enters P and then.WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODE< >REISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 24OCT NVB NVA Q< >GF < >< >< > < >FWAIVER< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions86

The Comparison Summary (screen 30) is displayed.The net fare rules state the passenger is entitled only a tax refund. There is nocancellation penalty. The agent tabs to the 1 st NET field and enters 100.000 andthen tabs to the 2 nd NET field and enters 100.000 (since no refund on the NETfare is due) and then tabs to the CHANGE FEE and enters N/A and then tabs tothe TAX COMPARISON field (since DU taxes may have been collected) andenters X and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE USED AMT REISSUE CURBHD BHD BASE 361.000 199.000 -162.000TTL TAXES 57.100 22.000 -35.100---------- ---------- ----------- -----------TOTAL 418.100 221.000 -197.100CHANGE FEE OTHER FEE < >< >TAX COMPARISON FEE TAX< >< >< >FEE TAX< >< >< >------------EXCHTKT< >TOTALRETAIN-R/NEXT-N< > ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY RULES - CHANGE FEE MAY APPLY - 1561The Tax Comparison screen (screen 31) displays. Since there is no DU tax on thisticket and no penalty, the agent tabs to RETAIN-R/NEXT-N and enters N and then.WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE USED AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH1 3.000 PD5.400 JO1 -5.40010.700 HQ -10.70038.000 YQF 19.000 -19.000---------- ---------- ----------- -----------TTL 57.100 22.000 -35.100TAX UPDATE< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N ITIN-I/TAX-T< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions87

The refund screen (screen 32) is displayed with the refund amount due. Theoriginal ticket reflects a credit card. The customer wants the refund placed on hiscredit card. The agent tabs to CC and enters X and then tabs to RETAIN-R/TKT-Tand enters T and then .WF WFR REFUND INFORMATION SCREEN 32NAME NBR 1.1 TKT 0722421188397TOTAL RFND DUE BHD 35.100VCHR RFND CUR < >ORIG FOP BAXXXXXXXXX1117REFUND METHOD REFUND TOVCHR< > CC CK< > CA< > ACCTG< > MANUAL MCO< >NBR< >RMKSPREV< > RETAIN-R/TKT-T EXCHTKT< > COMPARISON< > QUIT< >The system responds that the refund has been issued.WF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 35.100-REFUNDED/ 04 9003 8578 2The agent ends and redisplays the PNR.Agent Entry: ER«1.1NETFARE/EIGHTNO ITINTKT/TIME LIMIT1.T-23OCT-BAH5MH32.TE 0722421188397 NETFA/E BAH5MH3 1655/23OCT3.TK 0720490038578 NETFA/E BAH4FTJ 1826/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0L1SBAH.HDQ5MH3 0855/23OCT08 HSGZUC HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions88

The agent displays the ticket record number 2 and verifies that the status of the 2 ndcoupon shows as RFNDAgent Entry: *TR2«VIRTUAL COUPON RECORD0722421188397 NAME-NETFARE/EIGHTTTL NBR OF CPNS- 2 DATE OF ISSUE-23OCT08 PNR-HSGZUC 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 971 V 24OCT BAHAMM 1230P OK Y USED2O GF 974 V 15NOV AMMBAH 235A OK Y RFNDFARE BHD 361.000 TAX 3.000BH TAX 5.400JO TAX 48.700XTTOTAL BHD 418.100FARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 XT10.700HQ38.000YQFORM OF PAYMENTFOP-BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0L1SDATE OF ISSUE-23OCT08 ISSUED AT-BAHTR BAH MH3ENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYThe agent displays the ASR Sales Summary report and verifies that the refund hasbeen recorded on the report.Agent Entry:WY*S«AGNT:BAHFTJ EMP:991929 CTY:BAH STA:07490070 25OCT08/1827SALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/THREE PNR-HSFKEM F2113C ANE 0722421188501ET BHD 0.000 0.000 157.100 1518CC BHD 50.000 20.000 70.00000002 NETFARE/FOUR PNR-KGBUNB F2113CVCH 0720430000002TV BHD 100.000 37.100 137.100 154900003 NETFARE/SEVEN PNR-KGBFHG F2113C ANE 0722421188424ET BHD 0.000 0.000 157.100 1754CC BHD 50.000 20.000 70.00000004 NETFARE/EIGHT PNR-HSGZUC F2113C RPRFD 0720490038578CC BHD 0.000 -35.100 -35.100 1826*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 104.900 0.000 104.900ET 314.200TV 137.100 ‡END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions89

The agent displays the ASR ticket detail for the refund and verifies that theamounts are correctly reported.Agent Entry:WY*D4«REFUND RECORDAGNT:BAHFTJPNR: HSGZUCRFND NBR:0720490038578 CTY:BAH STA:07490070NAME:NETFARE/EIGHTTICKET REFUNDED: 0722421188397PARTIAL REFUND: 25OCT08/1826/FTJFOP:BA4005551551117AMT:35.100REFUNDEDFARE BHD0.00010.700HQ 5.400JO1 19.000YQFTOTAL BHD35.100END OF REPORTThe agent displays the ASR agent detail and verifies the amounts on the reportAgent Entry:WY*A«AGNT:HDQMH3 EMP:199302 CTY:BAH STA:07490070 25OCT08/0540PACCOUNT SALES REPORT FOR 25OCT08-------------------------------------------------------------TOTAL SALESTOTALBHD CC-BA 104.900BHD TV 137.100TOTAL BHD 242.000BHD ET 314.200REMARKSVARIANCEEND OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions90

3.12 Refund a 2 nd Reissue Net Ticket where DU Tax isnot applicable. Ticket is partially used.The passenger has decided to cancel his remaining reservation and now wants arefund.The agent displays the passengers PNRAgent Entry: *KGBKEU«1.1NETFARE/TEN1 GF 972M 05NOV W AMMBAH HK1 1515 1835 /ETKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188399 NETFA/T BAH5MH3 1657/23OCT3.TE 0722421188426 NETFA/T BAH4FTM 1847/25OCT4.TE 0722421188428 NETFA/T BAH4FTM 1931/25OCT5.TK 0720490038580 NETFA/T BAH4FTM 1943/25OCTTV 0720490038580 *VOID* BAH4FTM 1945/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0857/23OCT08 KGBKEU HThe agent displays ticket record number 4Agent Entry: *TR4«VIRTUAL COUPON RECORD0722421188428 NAME-NETFARE/TENTTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-KGBKEU 23OCT08CC-BAXXXXXXXXX1117CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 972 M 05NOV AMMBAH 1515 OK Y OKFARE BHD 361.000 EQUIV PAID BHD BHD TAX PD 3.000BH TAXPD 5.400JO TAX 20.000DU TOTAL BHD 20.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD20.000DU10.700HQ38.000YQFORM OF PAYMENT-A/C 20.000FOP-A/C BAXXXXXXXXX1117EXP-1008 APPROVAL CODE-0N1SDATE OF ISSUE-25OCT08 ISSUED AT-BAHTR BAH FTMEXCH-0722421188426/1ORIG- FOP-EFBAXXXXXXXXX1117ORIG TICKET NBR-0722421188399 DATE/PLACE OF ISSUE-23OCT08/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions91

The agent displays the VCR fare calculation and determines if any DU taxes havebeen collectedAgent Entry: VCR*FC«FARE CALCULATION0722421188428 NAME-NETFARE/TENTTL NBR OF CPNS- 1 DATE OF ISSUE-25OCT08 PNR-KGBKEUCC-BAXXXXXXXXX111723OCT08FARE BHD 361.000 EQUIV PAID BHD BHD TAX PD 3.000BH TAXPD 5.400JO TAX 20.000DU TOTAL BHD 20.000AFARE CALC BAH GF AMM479.92Y GF BAH479.92Y NUC959.84END ROE0.3761 PD20.000DU10.700HQ38.000YQTAX SUMMARYTAX 3.000BH PD TAX 5.400JO PD TAX 20.000DU PDTAX 10.700HQ PD TAX 38.000YQ PD TAX 20.000DUENDORSEMENTS/RESTRICTIONS-IT-BAH4567REMARKS-The agent displays the VCR history and sees that this has been reissued.Agent Entry: VCR*H«OC 0722421188428 CPN 1WFRTR3FROM-** TO-OKBAH BAH4FTM 25OCT08/1131 KGBKEUAgent cancels segment to free up inventory for other customers.Agent Entry: XI«CNLD FROM 1The agent ends and redisplays the PNRAgenty Entry: ER«1.1NETFARE/TENNO ITINTKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188399 NETFA/T BAH5MH3 1657/23OC3.TE 0722421188426 NETFA/T BAH4FTM 1847/25OC4.TE 0722421188428 NETFA/T BAH4FTM 1931/25OC5.TK 0720490038580 NETFA/T BAH4FTM 1943/25OCTV 0720490038580 *VOID* BAH4FTM 1945/25OCVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0857/23OCT08 KGBKEU HAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions92

Agent initiates the Refund transaction indicating this is a Net Ticket Refund.Agent Entry:WFRRTR4‡NETScreen 10 (EXCH DATABASE) has been displayed, the agent tabs to the TYPEfield and enters R and then tabs to the NEXT field and enters N and then WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NETFARE/TEN EXCH 0722421188428ISSUE DATEPLACEFOP BA TOURCODE BAH4567ADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPEO GF 971 V 24OCT BAHAMM Y **** *1 GF 972 M 05NOV AMMBAH Y OK BASE< 361.000> EQVTAXES < PD3.000> < PD5.400> < 20.000>TTL< 20.000A>WAIVER< >NEXT RETAIN-R< > EXCHTAX< > QUIT< >Screen 13 displays due to paid taxes. Agent reviews and tab to the Next field andenters N and then .WF WFRM EXCH TAX INFO DATABASE DOCUMENT SCREEN 13N1.1 NETFARE/TEN EXCH 0722421188428BHD AMT CODE AMT CODE AMT CODE< PD3.000> < PD5.400> < 20.000>< PD20.000> < PD10.700> < PD38.000>< >< > < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >< >< > < >< > < >< >ADDITIONAL TAXES< >ZPXF< >BASE< 361.000> EQVTAXES PD3.000 BH PD5.400 JO 20.000 DUTTL< 20.000A> PARTIALLY USED< >NEXT PREV< > RETAIN-R< > QUIT< >‡ VERIFY TAXES FOR EXCHANGED DOC/TKT - 1241AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions93

Screen 20 (Itinerary Calculation) displays. Since this is a partially used ticket, thetour code is not pre-filled by the agent. Agent decides that the tour code is notnecessary. The agent tabs to the F/B field and enters Y(since the Net fare starindicated to use the F/B of Y) and then tabs to the RETAIN-R/PRICE-P/MANUAL-M field and enters P and then .WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODE< >REISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHAMM 24OCT NVB NVA Q< >GF < >< >< > < >FWAIVER< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >The Comparison Summary (Screen 30) is displayed. The net fare rules state thepassenger is entitled only to a tax refund without penalty. Agent tabs to the 1 stNET field and enters the Net Value of Old Ticket and then tabs to the 2 nd NETfield and enters the Net Value of New Ticket and then tabs to the Change Feeand enters N/A (Since DU taxes may have been collected) and then tabs to theTax Comparison field and enters X and then .WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHDEXCHANGE USED AMT REISSUE CURBHD BHD BASE 361.000 199.000 -162.000TTL TAXES PD97.100 22.000 -75.100---------- ---------- ----------- -----------TOTAL 221.000 -237.100CHANGE FEE OTHER FEE < >< >TAX COMPARISON FEE TAX< >< >< >FEE TAX< >< >< >------------EXCHTKT< >TOTALRETAIN-R/NEXT-N< > ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY RULES - CHANGE FEE MAY APPLY - 1561AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions94

The Tax Comparison Summary (screen 30) is displayed. Since there are DUtaxes the agent tabs to the TAX UPDATE field and enters X and then .WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE USED AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH 3.000 PD5.400 JO -5.40040.000 DU -40.00010.700 HQ -10.70038.000 YQ 19.000 -19.000---------- ---------- ----------- -----------TTL PD97.100 22.000 -75.100TAX UPDATE EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > ITIN-I/TAX-T< > QUIT< >Agent tab to the DU REISSUE field and changes the field to PD and then to refresh the screen..WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE USED AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH 3.000 < PD>5.400 JO < -5.400>40.000 DU < PD>10.700 HQ < -10.700>38.000 YQ 19.000 < -19.000>< > < >< > < >< > < >< > < >---------- ---------- ----------- -----------TTL PD97.100 22.000 -75.100ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N< > ITIN-I/TAX-T< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions95

The agent reviews the updated screen and then tabs to the RETAIN-R/NEXT-Nand enters N and then .WF WFRTC TAX COMPARISON SUMMARY SCREEN 31EXCHANGE USED AMT DIFF REISSUEBHD TAX BHD CUR BHD3.000 BH 3.000 < PD>5.400 JO < -5.400>40.000 DU 40.000 < PD>10.700 HQ < -10.700>38.000 YQ 19.000 < -19.000>< > < >< > < >< > < >< > < >---------- ---------- ----------- -----------TTL PD97.100 62.000 -35.100ADDITIONAL TAXES-A< > EXCHTKT< >PREV< > RETAIN-R/NEXT-N ITIN-I/TAX-T< > QUIT< >The refund screen (screen 32) displays with the refund amount due. The originalticket reflects a credit card. The customer wants the refund placed on his creditcard, the tabs to the CC field and enters X and then tabs to the RETAIN-R/TKT-Tfield and enters T and then .Note: The credit card number did not display, because agent does not haveCCVIEW in their EPR.WF WFR REFUND INFORMATION SCREEN 32NAME NBR 1.1 TKT 0722421188428TOTAL RFND DUE BHD 35.100VCHR RFND CUR < >ORIG FOP EFBAXXXXXXXXX1117REFUND METHOD REFUND TOVCHR< > CC CK< > CA< > ACCTG< > MANUAL MCO< >NBR< >RMKSPREV< > RETAIN-R/TKT-T EXCHTKT< > COMPARISON< > QUIT< >The system responds that the refund has been issued.WF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 35.100-REFUNDED/ 04 9003 8581 5AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions96

The agent ends and redisplays the PNRAgent Entry: ER«1.1NETFARE/TENNO ITINTKT/TIME LIMIT1.T-25OCT-BAH4FTM2.TE 0722421188399 NETFA/T BAH5MH3 1657/23OCT3.TE 0722421188426 NETFA/T BAH4FTM 1847/25OCT4.TE 0722421188428 NETFA/T BAH4FTM 1931/25OCT5.TK 0720490038580 NETFA/T BAH4FTM 1943/25OCTTV 0720490038580 *VOID* BAH4FTM 1945/25OCT6.TK 0720490038581 NETFA/T BAH4FTM 1950/25OCTVCR COUPON DATA EXISTS *VI TO DISPLAYPHONES1.BAHPWCTTICKETED RETAINED REISSUE EXISTS - *PQSREMARKS1.XXAUTH/0N1S *ZBAH.HDQ5MH3 0857/23OCT08 KGBKEU HThe agent displays the ASR Sales Summary report and verifies that the RFD hasbeen updated in the report.Agent Entry:WY*S«AGNT:BAHFTM EMP:997439 CTY:BAH STA:07490070 25OCT08/1950SALES SUMMARY REPORT FOR 25OCT08-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/NINE PNR-HSGAEG F2113C ANE 0722421188425ET BHD 0.000 0.000 157.100 1843CC BHD 70.000 0.000 70.00000002 NETFARE/TEN PNR-KGBKEU F2113C ANE 0722421188426ET BHD 0.000 0.000 157.100 1847CC BHD 50.000 20.000 70.00000003 NETFARE/NINE PNR-HSGAEG F2113C ANE 0722421188427ET BHD 0.000 0.000 0.000 1902CC BHD 0.000 0.000 20.00000004 NETFARE/NINE PNR-HSGAEG F2113C RPRFD 0720490038579CC BHD 0.000 -35.100 -35.100 191100005 NETFARE/TEN PNR-KGBKEU F2113C AE 0722421188428ET BHD 0.000 0.000 0.000 1931CC BHD 0.000 20.000 20.000 ‡00006 NETFARE/TEN PNR-KGBKEU F2113C V ‡RFD 0720490038580CC BHD 0 0 0 194300007 NETFARE/TEN PNR-KGBKEU F2113C RPRFD 0720490038581CC BHD 0.000 -35.100 -35.100 1950*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD -109.800 0.000 -109.800ET 314.200END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions97

The agent displays the ASR ticket details for the Refund Record and verifies thatthe Refund record has been updated correctly.Agent Entry:WY*D7«REFUND RECORDAGNT:BAHFTMPNR: KGBKEURFND NBR:0720490038581 CTY:BAH STA:07490070NAME:NETFARE/TENTICKET REFUNDED: 0722421188428PARTIAL REFUND: 25OCT08/1950/FTMFOP:BA4005551551117AMT:35.100REFUNDEDFARE BHD0.00010.700HQ 5.400JO 19.000YQTOTAL BHD35.100END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions98

3.13 Retained Reissue Example..The passenger had already called reservations and the reservations have beenchanged, when the change was made the reservations agent advised thepassenger that his ticket would need to be reissued and that an additionalcollection would be required. The Net fare star indicated that the change inreservations required the booking class to be changed to M class and that a20.000 change fee would apply.The passenger is now at the airport had want his reservations to be reissued. Theairport agent displays his reservations.Agent Entry: *5/11AUG-NELSON«1.1NELSON/JAMES1 GF 5M 11AUG T BAHLHR HK1 345P 900P /E2 GF 8M 22AUG J LHRBAH HK1 1035P 725A 23AUG J /ETKT/TIME LIMIT1.T-01FEB-BAH4RP52.TE 0722421346704 NELSO/J BAH4RP5 1016/01FEBVCR COUPON DATA EXISTS *VI TO DISPLAYPRICE QUOTE RECORD EXISTS - *PQSBAH.HDQ4RP5 0116/01FEB09 MCJVED HThe agent displays ticket record number 2 and notes the value code in the VCR.Agent Entry: *TR2«VIRTUAL COUPON RECORD0722421346704 NAME-NELSON/JAMESTTL NBR OF CPNS- 2 DATE OF ISSUE-01FEB09 PNR-MCJVED 01FEB09CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 5 V 11AUG BAHLHR 345P OK VHE3MBH OK2O GF 8 V 21AUG LHRBAH 1035P OK VHE3MBH OKFARE BHD 190.000 TAXTOTAL BHD 282.5003.000BH TAX 21.000GB TAX 68.500XTFARE CALC BAH GF LON252.59VHE3MBH GF BAH252.59VHE3MBH NUC505.18END ROE0.3761FORM OF PAYMENTFOP-CASHDATE OF ISSUE-01FEB09 ISSUED AT-BAHTR BAH RP5ENDORSEMENTS/RESTRICTIONS-/VALID GF /NON END/NON REF/ CHANGE FEE APPLIESIT-BAH1234REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSENTER VCR*FC TO DISPLAY FARE CALC WITH TAX SUMMARYAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions99

The agent now displays the VCR history to determine the Net fare that wascharged for the reservations.Agent Entry:VCR*HOC 0722421346704 CPN 1/2W‡FCA‡NET/60.000/V*BAH1234‡VCR‡NPFROM-** TO-OKBAH HDQ4RP5 01FEB09/0116 MCJVEDThe agent now begins the exchange process.Agent Entry:WFRTR2‡NETScreen 10 (EXCH DATABASE) is displayed, the agent tabs to the TYPE field andenters X and then tabs to NEXT and enters N and then WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10N1.1 NELSON/JAMES EXCH 0722421346704ISSUE DATE 01FEB09 PLACE BAH FOP CA TOURCODE BAH1234/VALID GF /NON END/NON REF/ CHANGE FEE APPLIESADDL FLOWN SEGS< >FLT BK DATE BRDOFF FB/TKT DES STAT TYPE1 GF 5 V 11AUG BAHLHR VHE3MBH OK 2 O GF 8 V 21AUG LHRBAH VHE3MBH OK < >BASE BHD 190.000TAXES 3.000 BH 21.000 GB 68.500 XTTTL BHD 282.500WAIVER< >NEXT RETAIN-R< > MULTIDOCS< > EXCHTAX< > QUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions100

Screen 20 (Itinerary Calculation) is displayed, the agent tabs to the F/B and entersY (since the Net fare star indicated to use the F/B of Y) and then tabs to RETAIN-R/PRICE-P/MANUAL-M and enters P and then WF WFRI ITINERARY CALCULATION FROM PT OF ORIGIN SCREEN 20PSGR TYPE SOLD/TKTD PURCH DATE ND< >CURRENCY-F/C BASE BHD TOURCODEREISSUE PLACEAPPLIED - Y/N Y/NFQ B*N F/B TKT DES DISC AMOUNTALL SEGS---< >< >< > 1< >BAHLHR 11AUG NVB NVA Q< >GF M < >< >< > < >< > 2LHRBAH 22AUG NVB NVA Q< >GF M < >< >< > < >WAIVER< > WPQ/*< > EXCHTKT< >RETAIN-R/PRICE-P/MANUAL-M PLUS-P/TAX-T/CALC-C< > QUIT< >Screen 30 (Comparison Summary) is displayed, the agent tabs to the 1 st NET fieldand enters the old Net fare amount and then tabs to the 2 nd NET field and entersthe new Net fare amount and then tabs to the CHANGE FEE and enters 20.000.The passengers advises that agent that he must leave to attend a meeting. Theagent tabs to the RETAIN-R/NEXT-N and enters R to retain the Reissue and then.WF WFRR COMPARISON SUMMARY SCREEN 30REISSUE PLACE BAHNET BHD EXCHANGE NEW AMT REISSUE CURBHD BHD BASE 190.000 1119.000 929.000TTL TAXES 92.500 95.100 2.600---------- ---------- ----------- -----------TOTAL 282.500 1214.100 931.600CHANGE FEE OTHER FEE < >< >TAX COMPARISON< > FEE TAX< >< >< >MULTIDOCS< > FEE TAX< >< >< >------------EXCHTKT< > EVEN EXCH< >TOTALRETAIN-R/NEXT-N ITIN-I/PLUS-P/TAX-T/CALC-C< >QUIT< >VERIFY FARE RULES - CHANGE FEE MAY APPLY - 1561The system responds that the transaction has been retained.TRANSACTION RETAINEDAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions101

The agent end the PNRE«OK 0121 MCJVEDThe passenger has now returned to the airport to have is ticket reissued. Theagents displays the PNR and notices that the PNR has the banner RETAINEDREISSUE EXISTs - *PQRSAgent Entry: *5/11AUG-NELSON«1.1NELSON/JAMES1 GF 5M 11AUG T BAHLHR HK1 345P 900P /E2 GF 8M 22AUG J LHRBAH HK1 1035P 725A 23AUG J /ETKT/TIME LIMIT1.T-01FEB-BAH4RP52.TE 0722421346704 NELSO/J BAH4RP5 1016/01FEBVCR COUPON DATA EXISTS *VI TO DISPLAYPRICE QUOTE RECORD EXISTS - *PQSRETAINED REISSUE EXISTS - *PQRSBAH.HDQ4RP5 0116/01FEB09 MCJVED HThe agent makes the retained reissue entry:Agent Entry:*PQRSThe Retained Exchange Information screen is displayed, the agent tabs to theSELECT field and enter X and then WF PQRS RETAINED EXCHANGE INFORMATION SCREEN 02X-EXCH/COMMENTS E-EDIT/REVIEW O-OVERRIDESELECT ONLY ONE ACTION TYPETKT NBR CUR TKT DIFF FEE TTL DIFFNELSON/JAMES BHD 931.600 20.000 62.600E 0722421346704 EXCH AC/CFQUIT< >AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions102

Screen 40 (Ticketing Instructions) is displayed, the agent tabs to the CASH field (orany other payment field) and enter X and then tabs to the RETAIN-R/TKT-T andenter T and the WF WFRTK TICKETING INSTRUCTIONS SCREEN 40TOTAL- BHD 62.600 ADD COLLECT ELECTRONIC PAPER< >ALT CUR< >ENDORSEMENTS< >TOUR CODE/EMP NBRNP< >BAG ALLOW - ALL SEGS< > BY SEG< >CASH CK< > CC< > PTA< > GTR< > OTHER< > INV< >NBR OR DETAIL< >CC EXP< > *E< > MANUAL APPROVAL< >CK/CC ID DATA< >RETAIN-R/TKT-T COMPARISON< > QUIT< >The system responds that the new ticket has been issuedWF ENTER TO CONTINUE- DISPLAY THE ADDL REISSUES/ SCREEN 44OPTIONS SCREEN.- TO EXIT, RESET, CLEAR AND END TRANSOK 1214.100/ 24 2134 6705 1The agent displays ticket record number 2 (old Ticket) and verifies that thecoupons shows as EXCHAgent Entry: *TR2«VIRTUAL COUPON RECORD0722421346704 NAME-NELSON/JAMESTTL NBR OF CPNS- 2 DATE OF ISSUE-01FEB09 PNR-MCJVED 01FEB09CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 5 V 11AUG BAHLHR 345P OK VHE3MBH EXCH2O GF 8 V 21AUG LHRBAH 1035P OK VHE3MBH EXCHFARE BHD 190.000 TAXTOTAL BHD 282.5003.000BH TAX 21.000GB TAX 68.500XTFARE CALC BAH GF LON252.59VHE3MBH GF BAH252.59VHE3MBH NUC505.18END ROE0.3761FORM OF PAYMENTFOP-CASHDATE OF ISSUE-01FEB09 ISSUED AT-BAHTR BAH RP5ENDORSEMENTS/RESTRICTIONS-/VALID GF /NON END/NON REF/ CHANGE FEE APPLIESIT-BAH1234REMARKS-ENTER VCR*CALL TO DISPLAY COUPON DETAILSAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions103

The agent displays ticket record number 3 and verifies that the status shows as OKand the reissue amounts have been updated to the VCRAgent Entry: *TR3«VIRTUAL COUPON RECORD0722421346705 NAME-NELSON/JAMESTTL NBR OF CPNS- 2 DATE OF ISSUE-01FEB09 PNR-MCJVED 01FEB09CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT1 GF 5 M 11AUG BAHLHR 345P OK Y OK2O GF 8 M 22AUG LHRBAH 1035P OK Y OKFARE BHD1119.000 TAX PD 3.000BH TAX PD 12.000UB TAX2.600GB TOTAL BHD 42.600AFARE CALC BAH GF LON1487.63Y GF BAH1487.63Y NUC2975.26END ROE3761000.FORM OF PAYMENT-A/C 62.600FEE-FEE 20.000FOP-A/C CASHDATE OF ISSUE-01FEB09 ISSUED AT-BAHTR BAH RP5EXCH-0722421346704/12ORIG- FOP-EFCASHORIG TICKET NBR-0722421346704 DATE/PLACE OF ISSUE-01FEB09/BAHENDORSEMENTS/RESTRICTIONS-IT-BAH1234REMARKS-‡The agent displays the ASR Sales Summary Report and verifies that the reporthas been updated with the NET exchange transaction.Agent Entry: WY*S«AGNT:HDQRP5 EMP:043921 CTY:BAH STA:07490070 01FEB09/1027ASALES SUMMARY REPORT FOR 01FEB09-------------------------------------------------------------SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NELSON/JAMES PNR-MCJVED FC2638 NE 0722421346704CA BHD 60.000 92.500 152.500 1016A00002 NELSON/JAMES PNR-MCJVED FC2638 ANE 0722421346705ET BHD 0.000 0.000 152.500 1025ACA BHD 60.000 2.600 62.600*** TOTAL DAILY SALES CASH/CHECK AMOUNT CREDIT AMOUNTBHD 215.100 215.100 0.000ET 152.500END OF REPORTAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions104

The agent displays the detail for the new electronic ticket and verifies that theamounts have been updated on the new electronic ticketAgent Entry:WY*D2ELECTRONIC TICKET RECORDAGNT:HDQRP5PNR:MCJVEDTKT:0722421346705 ISSUED:01FEB09 CTY:BAH STA:07490070NAME: NELSON/JAMESFOP:CASHAMT:62.600FOP:ETAMT:152.500CPN A/L FLT CLS DATE BRDOFF TIME ST F/B B/A1 GF 5 M 11AUG BAHLHR 0345P OK Y2 GF 8 M 22AUG LHRBAH 1035P OK YBAH GF LON1487.63Y GF BAH1487.63Y NUC2975.26END ROE3761000.FARE BHD1119.000PD3.000BH PD57.400YQ 0.900UB6 PD12.000UB22.700GB4 PD20.100GBTOTAL BHD42.600ANET FARE AMOUNT: BHD40.000ORIGINAL ISSUE: 0722421346704ORIGINAL FOP: EFCASHEXCH TKT:0722421346704 12ADD COLLECT AMOUNT: 62.600CANCEL PENALTY: 20.000END OF REPORT01FEB09AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions105

4 Agent Sales Report (ASR)4.1 Sales SummaryThe Sales Summary will be modified when a net ticket exchange is made toindicate “N” for Net Ticket.Example:SEQ TKT NUMBER FOP FARE TAX TTL TIME00001 NETFARE/ONE PNR-HSFGRZ F2113C ANE 0722421188400ET BHD 0.000 0.000 157.100 0237PCC BHD 70.000 0.000 70.000A = Add collect, N = Net Ticket.The Net Total Amount of the Exchanged Ticket will reflect agent input Net Amountof the Old Ticket input on screen 30 + Taxes of the old ticket when the total amountcan be calculated on screen 30. This will be reflected in the sales summary as wellas the ticket details and used in Exchange Ticket (ET) calculations on the AgentSummary and Station Summary.The ET total that will be reflected in the ASR summary will be the published tickettotal.The Net Fare Amount of the New Ticket entered by the agent on screen 30 will bereflected in the Ticket Details (WY*D) as well as the Net fare amount of the newticket will also appear for reference purposes.Example of an Electronic Ticket Detail RecordWY*D4«ELECTRONIC TICKET RECORDAGNT:HDQMH3PNR:LXIEMTTKT:0722420697957 ISSUED:27APR08 CTY:BAH STA:07490070NAME: PRESTON/BRADFOP:BA4005551551117 EXP:1008 APPV:0P1S AMT:136.000FOP:ET AMT: 91.900CPN A/L FLT CLS DATE BRDOFF TIME ST F/B B/A1 GF 558 Q 15JUN BAHMCT 1220A OK Y22 GF 559 Q 25JUL MCTBAH 0815A OK Y2BAH GF MCT353.62Y2 GF BAH353.62Y2 NUC707.24END ROE.3761FARE BHD266.000PD3.000BH PD24.000YQ PD4.900OMTOTAL BHD80.000ANET FARE AMOUNT: BHD140.000ORIGINAL ISSUE: 0722420697955ORIGINAL FOP: EFBA*********1117EXCH TKT:0722420697955 12ADD COLLECT AMOUNT: 80.000CANCEL PENALTY: N/AEND OF REPORT27APR08AER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions106

5 Offline File5.1 XO Comparison Summary Flat FileAdd a new line reflecting the Net Fare Value of New Ticket, Net Fare Value of OldTicket, and Net Fare Value Difference.Change LTA- to OTH- for Other Fee.TCN=00051728672 TRANSACTION TYPE: X STATION: 0749007XO INFORMATION ON SURRENDERED TICKETS/VOUCHERS/MCO/ETC.ISK TYPE SCRN DB OR TYPE EXCH DOC CPNS NON-FLT AMT VAR AMT ISSDATE1 FLIGHT / 10 DATABASE 0290490027801 12 0.00 09AUG061 BOXES- 1: BH 3.000 () (3.000) 2: OM 4.900 () (4.900) 3: YQ 24.000 () (24.000)TAX- 1: BH 3.000 BHD () (3.000) 2: OM 4.900 BHD () (4.900) 3: YQ 24.000 BHD () (24.000)1 FARE- BHD/ 130.000 () (130.000) TAX- USD/ 31.900 () (31.900) TOTAL- BHD/ 161.900 () (161.900)1 1 CPN- 1 UNFLOWN 1S 558 1S 558 V 15JUN06 1220A BAH 515P OK MCT MEE7 15JUN06 15JUN061 2 CPN- 2 UNFLOWN 1S 559 1S 559 V 20JUN06 815A MCT 1145A OK BAH MEE7 20JUN06 20JUN06XO INFORMATION ON NEW TICKETTAX DIFF- NEW: BH 3.000 BHD (FLAT) (3.000) EXCH: 3.000 BHD () (3.000) DIFF: 0.000 BHD (USE) (0.000)EXCH CURR DIFF: 0.000 BHD () (0.000)NEW: OM 4.900 BHD (FLAT) (4.900) EXCH: 4.900 BHD () (4.900) DIFF: 0.000 BHD (USE) (0.000)EXCH CURR DIFF: 0.000 BHD () (0.000)NEW: AY 24.000 BHD (FLAT) (24.000) EXCH: 24 000 BHD () (24.000) DIFF: 0.000 BHD (USE) (0.000)EXCH CURR DIFF: 0.000 BHD () (0.000)NET FARE NEW: BHD/ 60.000 () (60.000) EXCH: BHD/ 140.000 () (140.000) DIFF: 80.000 BHD () (80.000)NEW FARE- USD/ 266.000 () (266.000) TAX- BHD/ 31.900 () (31.900) TOTAL- BHD/ 297.900 () (297.900)EXCH FARE- USD/ 130.000 () (130.000) TAX- BHD/ 31.900 () (31.900) TOTAL- BHD/ 161.900 () (161.900)DIFF FARE- USD/ 136.000 (USE) (136.000) TAX- BHD/ 0 (USE) (0) TOTAL- BHD/ 136.000 (USE) (136.900)FEES: CHG- USD/ 0 (NA/USE) (N/A OTH- 0 (USE) ( )TOTAL: GRAND- USD/ 80.000 (USE) (80.000)EQUIVALENT EXCH FARE- / 0 () ( ) NEW FARE- / 0 () ( )AGENT HOME CITY SINE- HDQ MH3 STATION NBR- 90749007Highlighted in Yellow is the requested change. The NET New FARE, NET eXchange FARE, and NET Difference FARE are new linesThe LTA- was changed to OTH- on the FEES: line.XO Comparison Summary Excel Flat File: Add new columns reflecting:o Exchange Net Base Amounto Exchange Net Base Currencyo New Net Base Amounto New Net Base Currencyo Difference Net Base Amounto Difference Net Base CurrencyAER with Net Ticketing – User GuideConfidential and Proprietary07 March 2009 Sabre Airline Solutions107