End of Service Announcement for eTrust ... - SupportConnect
End of Service Announcement for eTrust ... - SupportConnect
End of Service Announcement for eTrust ... - SupportConnect
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One CA PlazaIslandia, NY 11749T +1 631 342 6000F +1 631 342 6800ca.comMay 31, 2007<strong>End</strong> <strong>of</strong> <strong>Service</strong> <strong>Announcement</strong> <strong>for</strong> <strong>eTrust</strong> ® PestPatrol ® Anti-Spyware CorporateEdition Releases 5.01 and 5.02Dear Valued <strong>eTrust</strong> PestPatrol Anti-Spyware Customer:To ensure our customers have the most up-to-date s<strong>of</strong>tware and in<strong>for</strong>mation available,we would like to take this opportunity to review the support schedule <strong>for</strong> currentlysupported releases <strong>of</strong> CA Anti-Spyware.Now that CA Anti-Spyware r8.1 is generally available, support <strong>for</strong> r5.01 and r5.02 willbe discontinued as <strong>of</strong> May 31, 2008. At this time, we encourage you to plan <strong>for</strong> themigration to CA Anti-Spyware r8.1 as soon as possible so you will have uninterruptedsupport and benefits <strong>of</strong> the latest features and enhancements this release has to <strong>of</strong>fer.CA Anti-Spyware r8.1 detects and removes spyware and non-viral malware to helpprotect organizations <strong>of</strong> all sizes from diminished PC per<strong>for</strong>mance, unauthorized accessand in<strong>for</strong>mation theft. CA Anti-Spyware <strong>of</strong>fers a highly scalable, centrally-managed,anti-spyware solution that is easy to deploy and manage in an enterprise environment.The new features in CA Anti-Spyware r8.1 are:• Agent GUI• Real-time Protection• Additional Language Supporto In addition to supporting English, French, Italian, German, Spanish, andJapanese, CA Anti-Spyware now supports Brazilian Portuguese, TraditionalChinese and Simplified Chinese.For additional in<strong>for</strong>mation on CA Anti-Spyware, please visit the CA Anti-Spyware pagesat CA <strong>SupportConnect</strong> sm (<strong>SupportConnect</strong>.ca.com).To help with this transition, we are <strong>of</strong>fering the following:• A no-charge s<strong>of</strong>tware upgrade from <strong>eTrust</strong> PestPatrol Anti-Spyware CorporateEdition r5.01 and r5.02 to CA Anti-Spyware r8.1 <strong>for</strong> any customer with activemaintenance.
Page 2 <strong>of</strong> 2• Documentation to help prepare you <strong>for</strong> your upgrade to CA Anti-Spyware r8.1available at <strong>SupportConnect</strong>.ca.com.• CA Technology <strong>Service</strong>s, available to provide consulting services <strong>for</strong> any or allparts <strong>of</strong> the upgrade, including analysis <strong>of</strong> the current system, preparation <strong>for</strong>the upgrade, testing, and per<strong>for</strong>ming the upgrade itself. For more in<strong>for</strong>mationplease use the online “Call Me Form” athttps://www3.ca.com/callme/default.aspx?wherefrom=<strong>Service</strong>s.If you are a customer with active maintenance, you should contact the Customer CareTeam. In the United States and Canada, please contact CA Customer Care at 888-423-1000; choose menu option 4; then menu option 1. If you are outside the US & Canada,please contact the CA Customer Care team through your local Customer Care Team(www3.ca.com/contact).If you do not have active maintenance, you should contact your CA reseller.Alternatively, you can contact the Customer Care Team as indicated above who can putyou in touch with your reseller or help you find a reseller if needed.Without limiting the <strong>for</strong>egoing, nothing herein is meant to otherwise affect the rightsand/or obligations <strong>of</strong> you or CA under any existing or future written license agreementor maintenance agreement between the parties.If you have any questions regarding the support schedule, please contact CA Anti-Spyware Technical Support at <strong>SupportConnect</strong>.ca.com.Sincerely,The CA Anti-Spyware Product Team
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