ESI Media Manager User's Guide

ESI Media Manager
About ESI
For on-line help, visit www.esiusers.com.
User’s Guide
0450-1239
Rev. C
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2010 ESI (Estech Systems, Inc.).
Windows, Outlook, XP, and Vista are registered trademarks of Microsoft Corporation. Intel and Pentium are
registered trademarks of Intel Corporation. Information contained herein is subject to change without notice. ESI products
are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at www.esi-estech.com.
Contents
Introduction............................................................................................................................................................................... 2
Setting up ESI Media Manager................................................................................................................................................ 3
ESI Media Manager: An introduction...................................................................................................................................... 7
Recorded video ........................................................................................................................................................................ 8
Recorded audio ...................................................................................................................................................................... 10
System call activity ................................................................................................................................................................ 12
ESI Presence Management fob activity................................................................................................................................ 14
Using filters............................................................................................................................................................................. 15
Menu selections ..................................................................................................................................................................... 16
Archive and purge.................................................................................................................................................................. 17
Multiple ASCs.................................................................................................................................................................... 20
Troubleshooting..................................................................................................................................................................... 21
Index

Introduction
ESI Media Manager User’s Guide
ESI Media Manager is a hardware and software solution offering access to multiple types of stored data
gathered from an ESI Communications Server, including video recordings, audio recordings, system call activity,
and ESI Presence Management fob events.
ESI Media Manager enhances your organization’s ability to manage facilities and personnel.
ESI Media Manager: An overview
ESI Media Manager is a Windows ® -based application that displays four types of data:
• Video recordings from ESI Video Adapters
• Audio recordings of calls from extensions, departments, and CO lines
• System call activity, including incoming, outgoing, and transferred calls
• Fob events from ESI Presence Management RFID Readers
Data is stored on an ESI Applications Services Card.
Minimum requirements
ESI system requirements
• Call-processing software: Version xx.5.13.0 (or higher).
• System: ESI-1000, ESI-600, ESI-200, ESI-100, or ESI-50. 1
Computer system requirements
• Operating system: Windows 7, Vista, or XP (including 64-bit versions of Windows 7 and Windows Vista).
• RAM: 2 GB or better.
• Processor: Intel ® Pentium ® 4 (or equivalent), 2.0 GHz or better.
• Video: 256-color (eight-bit) video output. ESI recommends using a separate video card, as opposed to
built-in CPU video support, especially for viewing multiple motion-detection-enabled cameras. This is
because a separate video card exerts less of a drain on the CPU, allowing the PC — and ESI Media
Manager — to run more smoothly than when depending upon built-in video support on the CPU.
Other requirements
• For recording video from IP cameras, ESI Media Manager 3.0.1.2 (or higher) is required.
• For viewing live video from IP cameras, ESI Video Viewer 2.0.1.2 (or higher) is required.
• For recording remote camera images, the ASC requires a firmware update (contact your ESI Reseller).
Note: See also the ESI Video Viewer User’s Guide (ESI # 0450-1214) for detailed requirements.
1 The entry-level ESI-50L system must be upgraded to an ESI-50 to support ESI Media Manager. Consult your ESI Reseller for more details.
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ESI Media Manager User’s Guide
Setting up ESI Media Manager
ESI Media Manager requires licensing, and can be installed for a limited number of users (depending upon
which ESI Communications Server model you have). Your ESI Reseller or your System Administrator will enable
your ESI station for ESI Media Manager and activate the necessary software licenses. If you’re not sure whether
your system has been properly enabled, please contact your System Administrator.
Important: If your PC has a previous installation of ESI Media Manager, uninstall it before installing this version.
The PC where you’re installing ESI Media Manager must have Windows Administrator log-in privileges at
the time of installation.
To install and configure ESI Media Manager correctly, complete all of the following steps. Failure to do so may
cause ESI Media Manager to function improperly.
Obtaining ESI Media Manager installation software
1. Point your Web browser to www.esiusers.com/downloads. This will take you to the “Downloadables” page
on ESI’s special Web site for users of its products.
2. Click the link for ESI Media Manager software. This is a self-expanding archive file which may be called
something like ESI_Media_Manager_1_0_0.exe, depending on the current version of ESI Media Manager.
When your Web browser asks you whether you want to open or save the file, select save and pick a
location on your PC where you can find the file again in subsequent steps.
3. Open Windows Explorer and navigate to the location where you saved the download in step 2.
(Depending on your “Folders” settings in Windows, the file name may not show the “.exe” extender.)
4. Double-click this file to expand the needed files, one of which — Setup.exe (or Setup) — is the installer file
for ESI Media Manager.
Installing ESI Media Manager
1. Close any other currently running ESI applications (as well as Microsoft Outlook ® if any VIP application
has been installed on the PC). Indeed, for optimal installation, ESI recommends closing all other currently
running applications.
2. If you haven’t done so already, assign a voice mailbox password at your phone. To do so, press
PROGRAM 5 1 and follow the prompt’s instructions.
3. Access the directory that contains the ESI Media Manager installer file, Setup.exe (or Setup).
4. Double-click the ESI Media Manager installer file. The ESI Media Manager Setup Wizard will appear.
(Continued)
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ESI Media Manager User’s Guide
5. Follow the installation instructions displayed by the ESI Media Manager Setup Wizard:
4
You will see this screen at the beginning.
Click Next to continue.
Here, you choose where ESI Media
Manager will be installed on your PC. ESI
suggests that, unless you have a specific
reason to do otherwise, you accept the
default location shown.
You also can select whether the application
will be available to everyone with access to
your computer or just yourself. (The default
is “Everyone.”)
Click Next to continue.
You will see this progress bar display as
the ESI Media Manager Setup Wizard
proceeds to copy files to the appropriate
locations on your PC.
(If this process is interrupted, the installation
will be unsuccessful, so don’t click Cancel
unless it is absolutely necessary).

ESI Media Manager User’s Guide
5
As the installation continues, the ESI Media
Manager Setup Wizard configures ports,
makes necessary entries in the Windows
Registry, and installs TSP 1 software.
(If this process is interrupted, the installation
will be unsuccessful, so don’t click Cancel
unless it is absolutely necessary).
The Setup Wizard will indicate it has
located your ESI system and displays its
IP address.
(If multiple systems and IP addresses
appear, click the appropriate one for your
extension. If you need assistance with this,
consult your System Administrator.)
Click Next to continue.
The Setup Wizard then will communicate
with the ESI system and show your phone
extension and voice mail password. Confirm
that this information is correct as displayed
(or change an entry if it is wrong), and click
Next to submit this and continue.
1 Telephony service provider — defined by Microsoft as “a dynamic-link library (DLL) that supports communications device control through a set of
exported service functions.” For details, see http://msdn.microsoft.com/en-us/library/ms725167(VS.85).aspx.

ESI Media Manager User’s Guide
6
The Setup Wizard next will report that the
ESI system has validated the phone
extension and password you submitted
from the previous screen.
Click Next to continue.
Congratulations! ESI Media Manager is now
successfully installed on your PC, and a
shortcut to ESI Video Viewer has been
placed on your Windows Desktop.
Exit the setup by clicking Close. Then, use
the instructions on the following pages to
set up and use ESI Media Manager’s
layouts, panel options, and properties to suit
your particular requirements

ESI Media Manager User’s Guide
ESI Media Manager: An introduction
When first launched, ESI Media Manager will retrieve events stored on your ESI system’s Applications Services
Card, and then display a list of events in four distinct groups: Video Recordings, Call Recordings (recorded
audio), System Call Activity, and Fob Activity (ESI Presence Management fob events).
The ESI Media Manager window is divided into three main sections:
1. Data groupings and saved filters
2. Filter criteria
3. A list of events associated with the event type you’ve selected in the left panel
1
2
3
Regardless of which data group you’re viewing, you can perform similar tasks:
• Filter data — Create a path for locating specific events.
• Save filters — Store previously created filters to speed up data location on future searches.
• Sort — Sort the data, using the column headings.
Note: ESI Media Manager may take a few minutes to load the data from the ASC — the more data on the ASC,
the longer it will take ESI Media Manager to load. Upon ESI Media Manager launch, the ESI banner will
appear (see below) and then close once all data is gathered.
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Recorded video
ESI Media Manager User’s Guide
Video events have been recorded from all ESI Video Adapters installed on your system. In addition to providing
you a list of video events, ESI Media Manager lets you play the recorded video. You will have access to view video
from only those ESI Video Adapters for which you have been approved in Installer programming. These will be
the same ESI Video Adapters (cameras) from which you can see live video in the ESI Video Viewer application.
An ESI Media Manager Administrator has authorization to view video from all installed ESI Video Adapters.
Each recorded video event consists of five data points:
• Time stamp — Date and time of the event.
• Duration — How long the event lasted.
• Camera name — Name given to the camera in Installer programming.
• Event name — Any of the following event types that triggered the camera to record video:
– ESI Presence Management CALL keypress
– ESI Presence Management fob access denied
– ESI Presence Management fob valid access
– Motion detection
• File name — Name of the file that’s stored on the ESI Applications Services Card.
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ESI Media Manager User’s Guide
Video files can be played within ESI Media Manager. To play a video, select and right-click the desired event,
then select from the pop-up menu either Play in Mini View (enabling the video to play in the lower-left corner of
ESI Media Manager) or Play in Large View (enabling the video to play in a larger, standalone viewer).
Mini View (within main ESI Media Manager window)
9
Large View (standalone player)
By default, all video is played at an accelerated pace, due to the variable rate at which it is recorded. This rate is
dependent upon network traffic, video server load, and other factors. In the standalone player, the video playback
can be controlled by clicking the appropriate buttons:
Button Name Function
Pause
Stop
Play
Slow Motion
Pauses video playback at the frame you’re viewing. (To resume playback from this point,
click Play.)
Stops video playback and moves video playback progress to beginning of the video. (Thus,
it’s best to use Stop only when you’re through watching the video; otherwise, use Pause.)
Starts video playback, or restarts video playback that has been paused. (By default,
playback will be at an accelerated pace. To slow it down, click Slow Motion.)
Click once to slow video playback to approximately normal speed. Click again to slow video
playback to true slow-motion. (To resume viewing at an accelerated pace, click Play.)
Fast Forward Click to skip ahead a few seconds in the video.
Exporting a video file
To download a video file from the ESI Applications Services Card, select and right-click the desired event,
and choose Save As.
To view video outside ESI Media Manager after the video has been downloaded to your PC or LAN, you will
need to use a media player application that supports the MPEG4-SP format used by ESI video. One example
is the widely used VLC Media Player, a free, open-source application (available from www.videolan.org/vlc).

Recorded audio
ESI Media Manager User’s Guide
Audio recordings are stored from all ESI stations, departments, and CO lines, as defined in Installer programming.
Besides having a list of audio events, you also will be able to play the audio file directly from ESI Media Manager.
You can see (and subsequently hear) only audio recordings associated with stations that are in your Service
Observe list.
Each recorded audio event consists of eight data points:
• Time stamp — Date and time of the event.
• Duration — How long the event lasted.
• Direction
– Outbound — The extension made an outbound call.
– Inbound — The extension received an inbound call.
– Transfer — The extension received a transferred call from another extension.
• Name — Name of the called party.
• Number — Number of the called party.
• Extension — CO line or extension number of each party.
• Notes — Two notes may appear, depending on the call scenario (in either case, the call event is listed, but no
audio file exists):
– Privacy — Indicates the extension used the privacy-on-demand feature.
– Record Key — Indicates the RECORD key was pressed at an extension that isn’t auto-recorded for
ESI Media Manager.
• File name — Name of the file that’s stored on the ESI Applications Services Card.
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ESI Media Manager User’s Guide
Audio files can be played from within ESI Media Manager. To play an
audio file, select and right-click the desired event and then choose
Play from the pop-up menu. The file will play in a standalone player
(right). The same Play option is also available from the ESI Media
Manager menu bar. The audio playback can be controlled by clicking
the appropriate buttons:
Button Name Function
Pause
Stop
Pauses audio playback at the point you’re hearing. (To resume playback from this point,
click Play.)
Stops audio playback and moves audio playback progress to beginning of the file. (Thus, it’s
best to use Stop only when you’re through hearing the audio; otherwise, use Pause.)
Play Starts audio playback, or restarts audio playback that has been paused.
Fast Forward Click to skip ahead a few seconds in the audio file.
Exporting an audio file
To download an audio file from the ESI Applications Services Card, choose and right-click the desired event
and select Save As.
The exported .WAV file can be played in common PC applications such as Windows Media Player, QuickTime
Player, or VLC Media Player. (The latter application has the advantage of also supporting the MPEG4-SP
video format used by ESI video, as explained on page 9.)
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System call activity
ESI Media Manager User’s Guide
All call activity events from your ESI system are stored on the ESI Applications Services Card. There is no audio
associated with these events. Only an ESI Media Manager Administrator can view system call activity records.
Each system call activity event consists of 10 data points:
• Time stamp — Date and time of the event. The start time is when one of the following occurred: (1.) the call
originated from the system; (2.) the call was presented to the system; (3.) the call was retrieved from hold; or
(4.) the call was successfully transferred.
• Duration — How long the event lasted (HH:MM:SS). This includes the connection to the call plus any hold
time and/or transfer time, if applicable.
• Direction — Outbound call, inbound call, or transferred call.
• Department number (if applicable).
• Extension number — Includes the number of the resource that answered or originated the trunk call. On
trunk-to-trunk calls only, trunk numbers are prefixed with T. If an incoming call went unanswered and
subsequently disconnected, this field will be blank.
• CO number — Line number on which the call took place.
• Digits dialed (outbound and transferred outgoing calls only).
• Account code (if applicable) — This will appear only in the call record of the station that dialed the account code.
• Caller ID number (inbound calls only) — 10 characters.
• Caller ID name (inbound calls only) — 12 characters.
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ESI Media Manager User’s Guide
Guidelines regarding system call activity records
System call activity records are provided only for inbound and outbound calls between a station and a CO line.
This includes all calls answered by, or originating from, a system extension.
None of the following types of calls will generate a system call activity record:
• An incoming call to the auto attendant that doesn’t leave the auto attendant.
• An incoming call directly to a voice mailbox.
• An incoming or outgoing call that is call-forwarded off-premises (using ESI Presence Management or ESI’s
Intelligent Call Forwarding feature).
• An outgoing call sent to the auto attendant and forwarded out using a go-to-outdial branch.
• An outgoing call generated using message delivery notification.
The duration of each call record represents the period of time during which the station controlled its portion of a
call. A record is generated each time a station does any of the following:
• Disconnects
• Places a call on hold
• Transfers a call
A single CO call could be included in multiple records if it is transferred from station to station.
Periods when calls are placed on hold or when attempts at supervised transfers are unsuccessful are included in
a station’s record.
Periods when calls are on hold, in the auto attendant, leaving/retrieving voice mail, or in an ACD queue are not
included in call records.
A new record begins when a station answers an incoming call, a transferred call, or a hold recall.
Records will be generated independently for all stations in a conference. If more than one CO line is involved in a
conference, each call record generated by the conference will be associated with only the last line disconnected.
Dialed digits don’t include the line group or location number.
Outbound calls begin a call record 10 seconds after the call has cleared toll restriction.
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ESI Media Manager User’s Guide
ESI Presence Management fob activity
All ESI Presence Management fob activity events from the ESI system are stored on the ESI Applications
Services Card. Only an ESI Media Manager Administrator can view system fob activity records.
Each system fob activity event consists of seven data points:
• Time stamp — Date and time of the event.
• Reader extension — Extension number of the ESI Presence Management RFID Reader.
• Reader type — Type (entrance/exit, access-only) of the ESI Presence Management RFID Reader.
• Extension/mailbox number.
• Name — The name of the person assigned to that fob.
• Event type — The ESI Presence Management event that triggered the event record:
– Access denied
– Access granted
• Tag ID — The unique identifying number assigned to each fob.
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Using filters
ESI Media Manager User’s Guide
The use of filters allows you to narrow down the volume of events and specifically target your desired data or
recording. The top area of the filter screen presents three date selections. The bottom area presents boxes of
lists based on the data points associated with the data category you’re viewing. For example, the Camera list
appears only when you’re creating a filter for video recordings.
Date
selections
Date selections include:
• All Dates — The list of events will include all available dates.
• Static Date Range — You choose a range of dates.
• Dynamic Date Range — You choose the number of days you wish to go back (up to 100 days).
Data list items include:
• Time Frame — Select the time frame which affects how the time blocks appear in the list. For example, if
your time frame selection is 1 Hour, the time will appear as, say, 08 AM – 09 AM (8:00 AM to 9:00 AM); if you
select 30 Minutes, the time will appear as, say, 08:00 AM – 08:30 AM (8:00 AM to 8:30 AM).
• Data lists — Go through each list and choose the data you want in your filter.
Tips: You can start a filter by selecting the date and then items in the lists, or vice versa.
You can select several items in a list using the PC keyboard’s Ctrl key. You can select a range of items by
either using the PC keyboard’s Shift key or simply click-dragging the mouse over the range.
Click the Clear button to clear, or cancel, a filter.
Click the Save button to save the filter for later use. A small window will appear so you can name the saved filter:
Once saved, the filter will appear in the left panel, under the appropriate data type, in the ESI Media Manager
main window.
15
Data lists

Menu selections
File
ESI Media Manager User’s Guide
• Save Results as .csv — Exports the actively viewed event list to a .csv file.
• Exit — Closes ESI Media Manager.
Tools
• Extension Settings — Allows you to edit setting associated with your extension.
• Options — Brings up the Options dialog box . . .
. . . with the following settings:
– By default play video in Mini View — Selecting this will auto-play a video file in a “mini-mode” when you
double-click a video event. Regardless of this setting, you can choose to play a video in the large or “mini”
view by selecting the video event and right-clicking.
Default: Disabled (unchecked).
– Update event list — This is how often (in minutes) ESI Media Manager will update each list of data,
based on new recordings of events to the ASC. Regardless of this setting, you can manually refresh a list
by clicking the Refresh button located under the filter list, to the far right.
Range: 1–100. Default: 10.
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Archive and purge
Purge
ESI Media Manager User’s Guide
Important: Only the ESI Media Manager Adminstrator can perform the tasks described in this section.
Note: At the time of release with system software version xx.5.16.0, the ASC’s USB port will not support “thumb”
drives, but will support external USB drives.
A purge is a permanent deletion of events from the ASC Storage Module. A purge can be done manually; also,
events are purged when an automatic archiving operation occurs, as described in this section. Once records
are purged, there is no way to retrieve them.
Archive
Archiving removes events (and associated video and audio files) from the ASC Storage Module, and moves them
to another location — such as a LAN or removable storage. Archiving can be done either manually or by using a
schedule for automatic archiving. The file extension for an archive file is .EMA (for “ESI Media Manager archive”).
Depending on the amount you’re archiving and/or purging, network activity, and events being logged to the ASC
Storage Module, archiving or a purge can take several hours. Archiving 1 GB of data to the LAN takes
approximately 60 minutes. Therefore, ESI recommends setting an automatic archive schedule (especially for
busy sites) and running the archiving either after hours or only at times during the workday when there’s little
network activity.
For automatic archiving to initiate, the ESI Media Manager administrator must have the application running.
While an archiving or purge is being performed, the administrator won’t be able to use ESI Media Manager.
Purging and/or archiving, either manually or automatically, includes events from all data categories. You can’t
select individual events, or a specific data category, to purge and/or archive.
Archiving doesn’t append events to the original (or initial) archive file. This means that, each time you perform an
archiving operation, a new archive file is created.
Manual settings
To manually purge or archive:
1. From the ESI Media Manager menu, select Archive and then Manual Archive and Purge Settings.
The Manual Archive and Purge Settings window will appear.
2. Select the desired checkboxes. You can select Archive
Records or Purge Records, or both. If you select both,
the events will first be archived and then purged from the
ASC Storage Module. If you select Archive Records,
you’ll need to choose a location on your PC or LAN where
the archive file will be saved.
3. Lastly, set how many days’ worth of events you want to
keep on the ASC Storage Module and, therefore, view in
ESI Media Manager.
4. Once you’ve made all the settings, you’ll be presented with an “Are you sure?” prompt.
To proceed, click Yes.
To cancel and the archive and/or purge, click No.
Example: Based on the selections in the screen capture, above, the ESI Media Manager Administrator, John Doe,
wants to archive events and save the archive file to his Windows desktop. Because Purge Records is also
selected, the events will be purged from the ASC Storage Module after the archiving is complete. John wants to
keep the last 60 days’ worth of events — which means the events being archived and purged will be those
older than 60 days. Let’s say John runs the manual archive/purge operation on October 22. Because sixty
days prior to that would be August 23, events from August 22 or earlier will be archived and purged.
17

Automatic settings
ESI Media Manager User’s Guide
Automatic archive settings allow you to set a schedule to archive events automatically. The events are
purged from the ASC Storage Module after the auto-archive operation is complete.
To set up an auto-archive schedule:
1. From the ESI Media Manager menu, select
Archive and then Auto Archive Settings.
The Auto Archive Settings window will
appear.
2. Make sure the Enable Auto Archiving
checkbox is checked.
3. In Archive Location, indicate the desired
archive file location on your PC or LAN. 1
4. Under Time Frame, choose the time frame for
auto-archive operations.
Choices: Daily, weekly, monthly.
5. Under Start Time, set the time of day at which the auto-archive operation should begin.
6. Set how many days’ worth of events you want to keep on the ASC Storage Module and, therefore, view in
ESI Media Manager.
7. Under Schedule Task (depending on your earlier setting, this will end in either “Daily,” “Weekly,” or
“Monthly”), select the appropriate task schedule:
a. Daily — For daily archiving, set how many days should elapse between auto-archive operations.
Here, you’ve chosen to run an auto-archive operation at 6:00 PM every day:
b. Weekly — For weekly archiving, set how many weeks should elapse between auto-archive
operations. Here, you’ve chosen to run an auto-archive operation at 6:00 PM every other Friday:
1 As of system software version xx.5.16.0, it isn’t yet possible to archive to a USB drive.
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ESI Media Manager User’s Guide
c. Monthly — For monthly archiving, set the day of the month on which each auto-archive operation
should occur. Here, you’ve chosen to run an auto-archive operation at 6:00 PM on the first day of
every month:
19

Opening an archive
ESI Media Manager User’s Guide
The file extension for an archive file is .EMA (for “ESI Media Manager
archive”). Only the ESI Media Manager Administrator can open an
archive file. Note that the .EMA folder has a size of zero, even when the
subfolders contain data.
To open an archive file:
1. From the ESI Media Manager menu, select Archive and then
Open Saved Archive.
A Windows Open File dialog box will appear.
2. Browse to the .EMA file (archive) you wish to open, select it, and
click Open.
When the file opens, a new set of data categories will appear in ESI
Media Manager, as shown (right). The title bar for each new data
category shows that it is associated with an archive. In the example
shown, the archive categories are associated with a Desktop archive
(which will have the filename Desktop.ema). You can sort, filter, and
export events (including audio and video files) in the archive data
categories just as you normally do in ESI Media Manager.
Several archives can be open simultaneously.
Closing ESI Media Manager also closes any open archives.
Multiple ASCs
When the system is using multiple ASCs, data is stored on the ASC
as follows:
• Fob and call activity (SMDR) records are always stored on the first
ASC in the system. This can’t be changed.
• Video can be stored on more than one ASC, by assigning a specific Video Adapter/camera to an ASC.
• Audio is stored starting with the first ASC in the system. If more than 32 channels are being recorded
simultaneously, the additional channels will automatically be recorded on the second ASC in the system.
Example: Let’s say you have two ASCs, and are set up to record 36 channels or extensions. A single ASC can
record a maximum of 32 channels. So, if 32 channels are actively being recorded (in use), the other four
channels will automatically be recorded on the second ASC. Since the channels are dynamic, it’s
possible that a single CO line will have recordings on both ASCs in the system.
Regardless of which ASC is storing an event, ESI Media Manager shows all events together.
Drive capacity
The ESI Media Manager Administrator will be notified when the ASC Storage Module reaches 75% capacity.
This alert — sent as a voice mail message and ESI Feature Phone display message — gives the Administrator
time to purge or archive events to free up space on the ASC Storage Module.
If the ASC Storage Module reaches 95% capacity, it will automatically begin purging the oldest records, and
continue to do so until the Storage Module reaches 90% capacity. This purging operation indiscriminately
includes events from all data categories; the only consideration is whether the events are the oldest on the
Storage Module.
20

Troubleshooting
ESI Media Manager User’s Guide
Issue Solution
ESI Media Manager will not launch. Verify with your ESI system administrator or ESI Reseller that your extension
is enabled for ESI Media Manager.
An ESI banner (logo screen) appears when
you launch ESI Media Manager, and it takes
a long time to disappear.
The System Call Activity (SMDR) and Fob
Activity data categories don’t appear in ESI
Media Manager.
Events older than a certain date don’t appear
in ESI Media Manager.
New, recent events don’t appear in ESI
Media Manager.
The ESI banner is presented on purpose. It remains on the screen until ESI
Media Manager has gathered all the events from the ASC on your ESI system.
The more events on the ASC and the busier the network, the longer it will take
to gather the events. The banner blocks you from trying to access ESI Media
Manager while the events are loading, to prevent undesired functionality.
Only the ESI Media Manager Administrator can see those two categories, and
there can be only one ESI Media Manager Administrator per ESI system. If
necessary, have your ESI system administrator or ESI Reseller verify who’s
assigned in Function 322 as the ESI Media Manager Administrator.
Verify whether the ESI Media Manager Administrator has done an archive or
purge. Purging and automatic archiving will remove events from the ESI
system. Also, if the system’s ASC Storage Module has reached 95% capacity,
the system will begin purging events on its own to free up space.
Verify with your ESI system administrator or ESI Reseller that:
• Your ESI Media Manager authorization hasn’t changed.
• The ESI system is up and running.
• The ESI system’s ASC is up and running.
The “No data” reference indicates that there are no events currently on the ESI
system that fit the filter criteria you’ve selected.
A saved or manual filter presents “No data”
in the event list area.
Certain data don’t appear in the filter The selections in the filter boxes reflect the data that appear in the event list.
selection boxes, leaving you unable to create For example, if the system has ACD department 289 but no calls have been
a desired filter.
presented to the department, no events for this department will appear in
System Call Activity or Audio Call Activity. If there are no events stored on
the system for this department number, the department won’t appear in filter
criteria. This is true for all filter boxes (except the date ranges).
When you try to play an audio file from ESI • An audio recording was never made, because either (a.) the user enabled
Media Manager, an error message appears. the privacy-on-demand feature or (b.) all audio recording channels were
busy at the time of the call.
The information in the File Name column will state whether the audio was
recorded. The word Privacy will appear in the Notes if the privacy-ondemand
feature was used.
• If the event doesn’t have either of the notations described in the previous
bullet, it’s possible the audio file is corrupted. Contact your ESI Reseller.
When you try to play a video file from ESI • A video recording was never made, because either all video recording
Media Manager, an error message appears. channels were busy at the time of the event.
The information in the File Name column will state whether the video was
recorded.
• If the event has a filename, it’s possible the video file is corrupted. Contact
your ESI Reseller.
After you export a video file from the ESI ESI video files are recorded using MPEG4-SP format. Your media player must
system, a media player won’t play the file. support this specific format type. A popular free player that supports this file
type is VLC Media Player (available from www.videolan.org/vlc). As of the time
this document was prepared, Windows Media Player and Apple QuickTime
didn’t support MPEG4-SP.
(Continued)
If you’ve verified that your media player does support MPEG4-SP but it still
refuses to play the file:
• First, ensure that the file can be played from ESI Media Manager. (If not, it’s
doubtful that it can be played when exported.) If it can’t, refer to “When you
try to play a video file from ESI Media Manager, an error message appears”
in this “Troubleshooting” table.
• If the file can be played in ESI Media Manager, it’s possible the file was
corrupted during the exporting process. Try exporting the file again.
• If the re-exported file still can’t be played in the media player, try using a
different media player (even if the one you were trying first is supposed to
support MPEG4-SP).
• Save the file to your Windows desktop (as opposed to your LAN or any
external media) and try to play it from there.
21

Troubleshooting (continued)
Issue Solution
After you export an audio file from the ESI
system, a media player won’t play the file.
There are no events present for some or all
of the data categories.
Video events don’t appear in
ESI Media Manager.
ESI Media Manager User’s Guide
ESI audio files are recorded as .WAV files, a basic file format supported by
most (if not all) media players, whether free or purchased. Regardless, ensure
that your media player does support .WAV files.
If you’ve verified that your media player does support .WAV files and yet still
can’t play the audio file you exported:
• First, ensure that the file can be played from ESI Media Manager. (If not, it’s
doubtful that it can be played when exported.) If it can’t, refer to “When you
try to play a audio file from ESI Media Manager, an error message appears”
in this “Troubleshooting” table.
• If the file can be played in ESI Media Manager, it’s possible the file was
corrupted during the exporting process. Try exporting the file again.
• If the re-exported file still can’t be played in the media player, try using a
different media player (even if the one you were trying first is supposed to
support .WAV files).
Verify with your ESI system administrator or ESI Reseller that:
• Your extension is adequately authorized for ESI Media Manager and each
data category.
• The ESI system has been programmed to send video, audio, station
activity, and fob events to the system’s ASC.
Video can be recorded only using multicast. This means video won’t be
recorded if your ESI Reseller disabled multicast on any of the following: the
ESI Video Adapters; the Vivotek IP cameras; or the network (router or switch).
22

Index
Administrator
ESI Media Manager, 8, 12, 14
System, 3, 5
Applications Services Card, 2, 7, 8, 9, 10, 11, 12, 14
Archive and purge, 17
Audio, 10
Playback, 11
ESI Video Adapters, 8
Filters, 15
Fob activity, 14
Recorded audio, 10
Recorded video, 8
Requirements, 2
Software
Installation, 3
Obtaining, 3
Setup, 3
System call activity, 12
Guidelines, 13
Troubleshooting, 21
Video, 8
Playback, 9
VLC Media Player, 9
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