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AE 9.5 and DCF 16 Product User Manual.pdf - ARGUS Software

AE 9.5 and DCF 16 Product User Manual.pdf - ARGUS Software

AE 9.5 and DCF 16 Product User Manual.pdf - ARGUS Software

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<strong>ARGUS</strong> Enterprise <strong>9.5</strong> & Valuation <strong>DCF</strong> <strong>16</strong>Getting SupportStart <strong>and</strong> ribbon.On Screen HelpComprehensive help is available in the Online Help, which can be accessed via the Help menu. While onany screen, the F1 key or the Help button will direct the user to context sensitive reference information.<strong>ARGUS</strong> Technical SupportThe <strong>ARGUS</strong> Support Team is available for questions throughout the day. If the answer cannot be foundin the <strong>User</strong> <strong>Manual</strong> or On Screen Help, please contact Technical Support:Online:Submit a Support Request online.Visit http://www.argussoftware.com/en/support/default.aspx for Frequently Asked Questions(FAQ’s), Quick Tips, <strong>and</strong> a searchable Knowledge Base. Topics range from installation toreimbursement calculations. In addition, tell us how we can enhance our products using ourfeature request portal. Your opinion counts.By Phone: US/Canada: 1-888-MY<strong>ARGUS</strong> (692-7487)Europe: +44 (0) 20 3589 3345Asia Pacific/Singapore: +65 6411 2288Japan: 0053<strong>16</strong>50404Australia: +612 9262 1332North China: 10800 6500 477South China: 10800 2652 492Please have your serial number ready when you call.International Clients may call +1-713-621-4343 for Support.Hours of OperationAmericas: 7:30am to 6:30pm GMT-6 Monday to Friday, excluding USA public holidaysEurope: 9:00am to 5:30pm GMT Monday to Friday, excluding UK public holidaysAsia/Pacific: 7:00am to 7:00pm GMT+8 Monday to Friday, excluding Singapore public holidays<strong>ARGUS</strong> TrainingThe <strong>ARGUS</strong> training department is available to help with <strong>ARGUS</strong> Enterprise data modeling <strong>and</strong> privatetraining requests. If you lack the manpower to complete a project in time, remember we are available tohelp you with your projects. For more information please call 1-888-MY<strong>ARGUS</strong> (692-7487); select option3 for Training.<strong>ARGUS</strong> Asset Management Files<strong>ARGUS</strong> Asset Management files (formerly DYNA) can be converted to <strong>ARGUS</strong> Enterprise. For moreinformation, please contact your <strong>ARGUS</strong> representative.© 2013 <strong>ARGUS</strong> <strong>Software</strong> Inc. All Rights Reserved. 6

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