MARLOW NEWSLETTER - Marlow Navigation Training Center

what attracts and retains seafarers with a
company it appears that basic values like
trust, consistency, job security are still
ranking rather high. As a ship owner will
only entrust his vessel to a master that
also inspires trust, most seafarers look for
a reliable partner whom they can trust.
Once the basic benefit package is on a
competitive level, we at Marlow believe
that once the demand for trust, consistency
and job security are satisfied the seafarer
looks for career advancement, a
dynamically growing company, attractive
living and working conditions on board
and company people that care for him,
that support his career advancement with
training, that understand him and communicate
with him, that listen to him and
give him valuable advice be it in professional
matters or private / family matters.
29
Dec 2008 3rd Issue
At Marlow Navigation we are blessed
with a team of people that realize the
needs of the seafarer and our seafarers
notice and honor this commitment.
Consistency and perseverancearethe keys
In order to keep it that way, we carefully
look and listen for signs of disagreement
or discontent and watch complaint levels
as well as retention rates. The striving to
improve our service is felt on board and
ashore. We do not expect any sudden upwards
shifts in retention rate, every percentage
point has to be earned by hard
work from the entire team. Consistency
and perseverance are the keys.