Nitin Nagpal
Nitin Nagpal
Nitin Nagpal
- No tags were found...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Evaluating Engagement and EffectivenessMeasuring citizenengagement and impact Cost saving for citizen Waiting time reduction forcitizen Man-hours saved forgovernment officials Number of users of theservice Percentage increase in thenumber of service usersEvaluateMeasuring effectiveness Accessibility of application Extent to which core purposewas served by application User interface, navigationand organization Error free service delivery Relevance and legitimacy Social acceptability in termsof trust and securityeGOVsharE2009Page 13
Change language