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Working in partnership: Getting the best from inspection, audit ...

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Objective n<strong>in</strong>eInspectors are suitably qualified, tra<strong>in</strong>ed andskilledPractice 9.1Inspectors with suitable skillsArrangements made for determ<strong>in</strong><strong>in</strong>g <strong>the</strong> number of <strong>in</strong>spectors, <strong>the</strong>ir location,skills, background, cultural mix and cultural understand<strong>in</strong>g are documentedand monitored. Selection criteria are clearly stated, applied fairly, reviewedregularly and available publicly.Practice 9.2Tra<strong>in</strong><strong>in</strong>g and qualificationsInspect<strong>in</strong>g bodies ensure that <strong>in</strong>spectors are suitably tra<strong>in</strong>ed and subject tocertification where relevant. The cont<strong>in</strong>u<strong>in</strong>g competence of <strong>in</strong>spectors isreviewed regularly and <strong>in</strong>spectors are properly supported to reta<strong>in</strong> anddevelop <strong>the</strong> necessary skill and knowledge.Practice 9.3Feedback about <strong>in</strong>spectorsInspect<strong>in</strong>g bodies regularly collect and, as necessary, take account ofcomments about <strong>in</strong>spectors <strong>from</strong> <strong>in</strong>spected bodies, patients and o<strong>the</strong>rs. This<strong>in</strong>cludes attention to <strong>the</strong>ir skills and tra<strong>in</strong><strong>in</strong>g needs. Compla<strong>in</strong>ts are dealtwith accord<strong>in</strong>g to set procedures.Concordat Gett<strong>in</strong>g <strong>the</strong> <strong>best</strong> <strong>from</strong> <strong>in</strong>spection, <strong>audit</strong>, review and regulation of health and social care May 2006 19

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