MTN MPLS-VPN Service - MTN Business

application-specific protocol. Changes will incur an additional Charge andthe Customer must sign a separate Service Order for such changes.b. CPE Installationi. MTN Business or its designee shall provide Customer with an anticipateddelivery date of the CPE to the applicable Customer Site. Proposeddelivery dates for CPE are estimates only and MTN Business shall not beliable for any failure to meet such dates. To the extent possible in aterritory, and where Customer selects not to purchase CPE, the CPEshall be supplied to the Customer Site DDP (Incoterms 2000).ii. MTN Business shall dispatch a technician to the Customer Site for thepurpose of CPE installation upon receipt of confirmation that CustomerSite preparation, as described in the Service Order, is complete andverification has been obtained from Customer that the required ISDNlines for ISDN Backup Around the Cloud for the Routers and/or Switcheshave been delivered.iii. Installations shall take place during Normal Business Hours in theapplicable country. In the event that Customer requests an expeditedinstallation at a Customer Site or requires installation at a Customer Siteoutside MTN Business's Normal Business Hours in the applicablecountry, Customer shall pay an additional expedited/non-business hoursinstall fee, as applicable from time to time.c. CPE Maintenance Servicesi. MTN Business shall maintain the CPE in good operating condition asdetermined by the manufacturers' specifications for the CPE. MTNBusiness's performance of the maintenance services shall take the formof corrective maintenance, including diagnosis of failed modules as wellas the repair or replacement (to the extent possible under the terms of theapplicable warranty) of the CPE.ii. MTN Business's performance of maintenance services shall be carriedout during its Normal Business Hours in the applicable country and inaccordance with its standard lead times, notwithstanding the Customer'srights under the SLA. For the avoidance of doubt, the maintenanceservices shall not include:1. Maintenance or repairs resulting from any Force Majeure Event orthe fault, misuse, neglect or negligence of Customer.2. Supply, maintenance or repairs of accessories, apparatus,attachments or other devices. For the avoidance of doubt, for anyCustomer Site, replacement parts shall not automatically infer adedicated spare CPE at that Customer Site or at the serviceprovider's parts depot.Initials