MTN MPLS-VPN Service - MTN Business

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3. Electrical work external to the CPE, or otherwise considered "inhouse"wiring.4. Relocation, additions or removal of the CPE parts, or features notfurnished by MTN Business or use of CPE with other equipmentthat fails to conform to MTN Business's specifications.5. Decommissioning services.iii. MTN Business shall be released from its maintenance service obligationsif Customer or any other unauthorised person (i) alters, modifies or movesthe CPE; (ii) uses the CPE for purposes other than the intended purpose;(iii) attaches devices to the CPE not supplied by the original manufacturerwithout MTN Business's approval or not supplied by MTN Business; or(iv) performs or attempts to perform maintenance services on the CPE orany portion thereof.5. Service Level Agreementa. MTN Business's Service Level Agreement, where applicable, for this Service willbe provided to the Customer as a separate document.Terms and Conditions1. Definitionsa. "Customer Network" shall mean the network and Service Equipment located atthe Customer Sites as set out in this Service Order.b. "CPE" shall mean the Router and/or the Switches, together with any additionalhardware provided by MTN Business as part of the Service either purchasedfrom MTN Business or otherwise provided MTN Business to Customer as part ofthe Service.c. "Normal Business Hours" shall mean between 8:30am and 5.00pm on aBusiness Day.d. "Router" shall mean the router, as specified by reference to this Service Order,which will be provided and installed at Customer Site by MTN Business for thisService. For the purposes of this Service only, Router shall form part of theService Equipment.e. "Switch" shall mean the LAN Switches, as specified by reference to this ServiceOrder, which may be provided and installed at Customer Site by MTN Businessfor this Service. For the purposes of this Service only, Switches shall form part ofthe Service Equipment.Initials
f. "MTN Business Local Entity" shall mean, for the purposes of the ownership of theCPE used in connection with the provision of the Service only, the MTN BusinessAffiliate incorporated under the laws of the territory of the Customer Site in whichthe CPE is to be located.2. Maintenancea. Unless the Customer has been notified to the contrary, scheduled maintenanceon the MTN Network will be performed during a standard maintenance windowbetween 2am and 6am local time, as necessary. MTN Business reserves theright to change these maintenance times, where necessary, upon prior notice tothe Customer. MTN Business also reserves the right to perform emergencymaintenance without prior notice.3. Application of Taxa. The Customer address provided in the Customer Information section of thisService Order will constitute the Customer's business establishment or place ofresidence for the purpose of calculating taxes, in accordance with applicable taxlegislation. Where Customer is established or resident in the same country asthe MTN Business entity providing and invoicing for the Service, local VAT (orsimilar sales tax) will apply to the Charges invoiced for all Customer Sites on theService Order (including Charges for Customer Sites located outside the countryin which the Service Order is entered into, in accordance with the relevant taxrules).4. Billing Start Datea. Customer will be liable for all Charges in respect of a Customer Site as of theService Activation Date for that Customer Site, provided that no Charges willaccrue until the Service Activation Date for at least two Customer Sites on theService Order has been reached.5. Terma. The provision of the Services shall be for the Initial Service Term as indicated onthe Service Order.b. Either party may terminate the Service on three (3) months prior written notice totake effect on the expiry of the relevant Initial Service Term. If the Service is notterminated, it shall thereafter automatically renew for further one (1) year periodson the anniversary of the Service Activation Date (the Renewal Term). Similar tothe cancellation of the Initial Term, either party may during the renewal periodsterminate this Service Agreement at the end of each Renewal Term giving theother party 90 (ninety) days prior written notice. In the case of termination by theCustomer, such notice to be copied to the local MTN Business CustomerServices department.6. VRF AssignmentInitials
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MTN MPLS-VPN Service - MTN Business

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