Workforce Development Kit - Community Services & Health Industry ...

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Who can receive training?Participants must be one of the following:• an Australian citizen• a permanent resident of Australia• hold a permanent Australian visa• hold a New Zealand passport or have beenresident in Australia for at least six months prior tocommencing the training• hold a Temporary Protection visa.In addition, participants must be:• Employed on a full-time, part-time, casual ortemporary basis; or under a contract of training(Australian Apprenticeship). WELL funding is onlyavailable for Australian Apprentices undertaking anAustralian Apprenticeship that is on the Programapproved list.The Department of Industry, Innovation, ClimateChange, Science, Research and Tertiary Eduction,at its discretion, will consider projects that addressa demonstrated regional skill shortage that is notreflected in the approved list. Pre-employmentIndigenous Employment Program participants are alsoeligible for WELL training. All participants must haveEnglish language, literacy and/or numeracy proficiencyat levels 1, 2, and/or 3 on the Australian Core SkillsFramework i.e. below the level where a person is ableto communicate in English with sufficient accuracy tomeet specific workplace needs.What training will be delivered?Training must conform to the requirements of theAustralian Quality Training Framework (AQTF) andcomply with all legislation. Additionally, it should provideLLN skills that meet the employee’s employmentand training needs and be integrated with workplacetraining.To ensure that training is relevant to the workplace,it is generally aligned with units of competency fromNationally Endorsed Training Packages.How to applyApplications must be submitted online using theelectronic form found at the WELL website.www.innovation.gov.au/Skills/LiteracyAndNumeracy/WorkplaceEnglishLanguageAndLiteracyWhere can I find out more?Queries about WELL applications should be directedto your ISC WELL broker; or the WELL State/TerritoryCoordinator via the WELL Contact Centre: 13 38 73.If you have a whole of workforce proposal, orare interested in more than one program, furtherinformation can be found at Australian GovernmentSkills Connect (www.skillsconnect.gov.au).CS&HISC Workforce Development Kit 17
Workplace English, Language andLiteracy Program Case StudiesAround half of working age Australians have EnglishLanguage, Literacy and Numeracy (LLN) problems,preventing maximum workplace productivity andaffecting the ability of people to participate fully insociety. A common myth is that people with LLN issuesare only from non-English speaking backgroundsbut a high proportion are from English speakingbackgrounds, with varying skill levels that can hinderinterpersonal communication and make tasks difficult inwork environments.The ability to participate effectively in training and/oreducation is also impacted. The availability of programssuch as the Australian Government funded WorkplaceEnglish Language and Literacy (WELL) program canassist people to undergo accredited training whileconcurrently addressing LLN issues.Improving workplace communication skills ofemployees is the basis of the WELL program andwhen customised to include accredited training, theformal up skilling of participants benefits the individual,organisation and wider industry. Anecdotal feedbacktells us that people feel valued and more confident intheir job when employers invest in formal learning andaddressing LLN issues at the same time can enhancethe success of training.Older Care Lodge is an Aged Care facility inWestern Australia with a staff of 120. The mainbusiness of the Lodge is to maintain personal careand or other activities of living for elderly residentsin a residential facility. This includes creating andmaintaining individualised plans to sustain anindividual’s wellbeing: administration and management,property and ground maintenance, personal careworkers, enrolled and registered nurses.The Lodge has seen a turnover in staff annually ofabout 30%. The ability to retain staff would increaseresidents’ sense of wellbeing, as well as improvingcontinuity of care to the residents and contribute toteam cohesion and unity. Cultural sensitivity is an issuein the workplace with some staff from non-Englishspeaking backgrounds lacking an understanding ofAustralian work culture, government legislation andcompany procedures. As government legislativerequirements increase in the aged care industry, staffneed to be able to meet these additional demands.This includes knowledge and understanding of safetyissues, including the safety of staff and that of theresidents. Reading and following care plans is also amajor part of the job role of the carers and poor literacy/language skills can mean difficulty with comprehensionand plans not being adhered to.The Lodge liaised with the CS&HISC WELL brokerand together with an established RTO put in a WELLapplication for 56 of their staff to receive training in:• Language Literacy/ Numeracy Assessment (alignedto the Australian Core Skills Framework (ACSF))• Reading and completion of workplace specificforms• Writing and filling in care plans/ WHS forms/workplace emails• Oral communication for workplace needs,greetings, listening and understanding requests etc.• Numeracy for calculating medication dosages,numeracy for the workplace• Learning about cultural differences in the workplace• Computer literacy for workplace emails, care planreporting (where appropriate)These skills were aligned with competencies fromthe Community Services Training Package and theBusiness Services Training Package with an outcomeof improved Literacy/Language and Numeracy skillsand partial national qualifications. For example:CHCORG303A Participate effectively in the workenvironmentCHCORG3B Participating in Aged CareBSBCMM101A Apply basic communication skillsBSBOHS201A Participate in OHS process18CS&HISC Workforce Development Kit
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