Workforce Development Kit - Community Services & Health Industry ...

Once the submission was approved by the DIISRTEoffice the organisation with assistance and guidancefrom the RTO and the broker formed a steeringcommittee to look at how and when the training wouldbe implemented.Charles Young Residential Care Centre, DunbarHomes and Pathways Training and Placements SAdeveloped and delivered a customised program toenhance workplace communication and promotea high performing environment and quality care fortheir residents, as they adjust to new leadership,new systems and more challenging care needs. Theprogram focusses strongly on English Language oralcommunication and literacy support for Culturallyand Linguistically Diverse (CALD) participants andfor employees identified as requiring improved LLNcommunication skills for work; and interpersonaland intercultural communication for the remainingstaff. Training includes targeted support in regards todocumentation, processes, systems and teamwork.MyVista, Rosewood and Centacare Employmentand Training WA’s WELL projects delivers on siteacross all sections of the organisation and addressspecific communication and documentation skillsrequired for carers, cleaners, kitchen and laundry staffjob roles. LLN training is designed to meet the needsof both the individual and the organisation that mainlyinclude LLN and Information communication technology(ICT) skills training, converting workplace documentsand instruction manuals into plain English, to improveinterface with workplace software, general self-esteemwith knowledge of and confidence in using technology.Eldercare the lodge and TAFE SA, the Lodge and TAFESA enhances daily communication and relationshipsbetween staff, their peers and residents. The programemphasises the relationship between cross culturalunderstanding and interaction. The focus is onthose employees new to Australian culture to trainin assertiveness, self-confidence and followingprocedures, as well as language and literacysupport. Cultural awareness/sensitivity and usingless judgmental responses is part of training for allstaff.CS&HISC Workforce Development Kit19