Radical Efficiency a Practical Guide - Nesta

CASE STUDY 5: MAKE IT WORK 24Figure 6. Livework analysis of the journey into work1 2 3 4 5Wellness Stability Capability Into work Sustained workWalterJohnDaleChrisMarkSharonMichelleLynneBrendaFrankKatieGlennMental healthAlcoholismDrug useCaringAlcoholismHomelessnessDebtBasic skillsRetrainingExperienceConfidenceSuitable workPersonaldevelopmentThese insights became the foundation for the design of a newsuite of services. Given the complexity of the journey into work,the council needed: a new perspective on the outcomes theysought, to include progression between stages; a service thatcould support people beginning at any stage of the journey;and to collaborate with community organisations who werealready engaging effectively with people early on in theirjourney back to work.Central to the service was a new relationship, similar to amentor – the community group that made the initial contactwith the user then followed him/her throughout every stage oftheir journey.“The good thing for users was, that wherever you start, thepeople you start with can follow you through the system/route.”In its initial phase Make it Work supported more than 1,000people, with 238 of these finding work. Many others madeprogress on the earlier stages of their journey back into work.Ben believes that success depended on Sunderland Council’swillingness to try something new, fund it properly and give itthe space and permissions to flourish.