Radical Efficiency a Practical Guide - Nesta

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PART 5: APPLYING RADICAL EFFICIENCY IN YOUR ORGANISATION 34PART 5:APPLYING RADICALEFFICIENCY IN YOURORGANISATIONThis report has outlined a series of lessons about‘radically efficient’ ways of thinking and acting on thesocial issues we face. Below, we outline four important,practical messages for innovators wanting to embark on radicalefficiency in practice. We have included examples of InnovationUnit/NESTA’s work or other case studies to illustrate differentways of achieving these goals.
PART 5: APPLYING RADICAL EFFICIENCY IN YOUR ORGANISATION 35Re-imagine your users as equalpartners in design and delivery– reassess who they are andwhat role they play• Start by asking how the quality of people’s lives couldbe improved: remember the Ubudehe example that askscommunities to spend weeks understanding and mappingpriority needs together.• Remember that your users are part of – and are partly definedby – the relationships that surround them. Design around andbuild on these – rather than isolating individual users fromthem: think of patient hotels and the family rooms that theybuilt explicitly so that guests could be supported by theirloved ones.• Spend time with users on their terms – work to understandtheir lives and needs as closely as possible. See them as codeveloperswho can continually help to test ideas: InnovationUnit/NESTA’s practical work with localities on transformingearly years turned staff and parents into communityresearchers, able to work with families to understand theirlives and test new ideas with them.• Find ways of building meaningful, long-term relationshipswith users that make sense to them in their lives. Recognisethat understanding does not come just from asking questionsbut from building deep, trusting connections with people:remember Ubudehe spent time training local facilitators andcommunity committees to create deep understanding ofpeople’s needs. Make It Work created a long-term mentoringrelationship between the professionals that users already likeand trust.
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Radical Efficiency a Practical Guide - Nesta

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