Radical Efficiency a Practical Guide - Nesta

PART 4: LESSONS FOR INNOVATORS 314. Work with the grain and inthe spirit of families, friendsand neighboursOur case studies of radical efficiency see the lives ofthe people who use their services in the context ofthe social relationships that give them meaning. As aresult, the innovators in our cases design services differently,draw on family and friends as a resource and put as muchemphasis on the quality of relationships between staff andusers, as on their function.The innovators in each of the case studies have been able to:• Build consideration of people’s social relationships into howservices are designed.• Think about people’s relationships as the most valuableresource that should be incorporated into the designprocess.• Invest time in developing quality relationships to promotetrust and understanding.• Create new positions (and make more of existing ones)where people simply know each other better.