Radical Efficiency a Practical Guide - Nesta

PART 4: LESSONS FOR INNOVATORS 281. Make true partnership thebest choice for everyoneAnew partnership with users is the crucial underpinningof radical efficiency. It requires deep empathy withusers and will help you to construct the best possibleservice offer and draw on new resources to deliver them. Thisrequires services and professionals to be judged and monitoredby users and what they care about.Working closely with service users can:• Provide you with fresh insights in developing ideas for newservices.• Reach out to new users and draw on their family, household,neighbours and community.• Act as a continual development resource with whom to testand challenge new practice.• Help teams to assess what resources service users can bringto service delivery.• Shift responsibility onto users to deliver some elements ofservices where appropriate.• Save time and money by understanding what users reallyneed and what they value in a service.• Generate quick, relevant and important improvements toservice delivery and to service users’ quality of life.