Thom Barnhardt, Biznes Polska - OutsourcingPortal.pl

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BPO/SSC Companies in PolandBPOs and SSCsOutsourcingPolandBielsko-BiałaAvioHQ of parent company: PolandServices provided: SSCManagement in Poland: 33 813 40 12Centrum Finansowo – Księgowe Grupy Żywiec S.A.Number of Employees: 154Services provided: SSCManagement in Poland: 33 826 20 00Centrum Finansowo-Księgowe Żywiec Sp. z o.o.HQ of parent company: PolandYear started in Poland: 2007Number of Employees: 140Services provided: SSC – accounting, fi nanceManagement in Poland: Krzysztof Bula, krzysztof.bula@grupazywiec.pl, 33 826 22 01; Agnieszka Pluszcz-Bernat,agnieszka.pluszcz-bernat@grupazwyeic.pl, 33 826 22 01Cooper-Standard Automotive Polska Sp. z o.o.HQ of parent company: USANumber of Employees: 60Services provided: SSCManagement in Poland: 33 828 91 01EnerSys Sp. z o.o.Number of Employees: 100Services provided: SSC – usługi księgowe i obsługaklienta EnerSysManagement in Poland: 33 822 53 81Fiat Services Polska Sp. z o.o.Services provided: SSCManagement in Poland: 33 813 21 00BydgoszczAGNAT Sp. z o.o.Services provided: Call CenterAlcatel – Lucent Poland Sp. z o.o.HQ of parent company: USA / FranceNumber of Employees: 700Services provided: IT service desk, R&DManagement in Poland: Andrzej Dulka – President ofthe BoardAsseco Poland Sp. z o.o.HQ of parent company: PolandServices provided: ITAstaroAtos Origin IT Services Sp. z o.o.HQ of parent company: FranceYear started in Poland: 2008Number of Employees: 200Services provided: IT service deskManagement in Poland: Dariusz Baran – President ofthe BoardBank BPH S.A. – Centrum KorporacyjneHQ of parent company: PolandServices provided: Financial servicesBank Pocztowy S.A. – Centrum Operacyjne Sp. zo.o.HQ of parent company: PolandServices provided: Financial servicesManagement in Poland: Robert Ratajczak – Presidentof the BoardCentrum Przetwarzania Dokumentów – CentralnyOśrodek Rozliczeniowy Poczty PolskiejHQ of parent company: PolandServices provided: Financial servicesCentrum Wsparcia Biznesu Paweł RomanServices provided: Call CenterContact Center sp. z o.o.HQ of parent company: FranceYear started in Poland: 1999Number of Employees: in Poland: 5915Services provided: Telesales, sales support, databases,call centre, debt recovery, marketing research, offi ceservices, voice recordings, business consultancy, handlingoverfl ow traffi c, contact centre virtualisationManagement in Poland: Zbigniew Biały – President ofthe Management BoardCTDP Sp. z o.o. & Co. Sp. k.HQ of parent company: PolandServices provided: Call centerManagement in Poland: Krzysztof Sikora – Member ofthe Board Wojciech Sikora – Member of the BoardEniro Polska Sp. z o.o.Services provided: Call CenterFPA Group Sp. z o.o.HQ of parent company: PolandYear started in Poland: 2010Number of Employees: 70Services provided: Financial servicesManagement in Poland: Radosław Osmólski – Presidentof the BoardJP Morgan Poland Limited sp. z o.o.HQ of parent company: USAYear started in Poland: 2008Services provided: Financial servicesManagement in Poland: Waldemar Jasiński – VicePresidentLivingstone International (formerly JP MorganChase Polska sp. z o.o.)Services provided: FinanceMakromedia Sp. z o.o.Services provided: Call CenterObsługa Klienta Biznesowego Paweł CegielnikServices provided: Call CenterOrange / TP S.A.HQ of parent company: FranceServices provided: Call CenterSambora Aleksandra KaźmierczakServices provided: Call CenterSunrise System Sp. z o.o.HQ of parent company: PolandYear started in Poland: 2011Number of Employees: Goal: 150Services provided: ITManagement in Poland: Janusz Bogaczyk – President ofthe BoardTelenova PolskaServices provided: Call CenterTeleplan Poland Sp. z o.o.HQ of parent company: HollandYear started in Poland: 2010Number of Employees: 300Services provided: ITManagement in Poland: Bob Jason – General ManagerTm Service Roma BukoServices provided: Call CenterZespół Obsługi Klienta, PrzedsiębiorstwoInformatyki ZETO Bydgoszcz S.A.Services provided: Call CenterDąbrowa GórniczaAlbaHQ of parent company: PolandNumber of Employees: 50Services provided: Finance, Accounting SSCArcelor MittalHQ of parent company: PolandNumber of Employees: 200-300Services provided: SSCManagement in Poland: Abhijit Roy – CEO & BODChairman, 32 776 66 66DHL LogisticHQ of parent company: PolandNumber of Employees: More than 200Services provided: Logistic OutsourcingWiproHQ of parent company: PolandNumber of Employees: 140Services provided: Finance, Accounting OutsourcingManagement in Poland: Ramesh Phillips – Member ofthe Board, Michał Szop – HR ManagerGdańskArla Global Financial Service Centre Sp. z.o.o.(Gdańsk)HQ of parent company: DenmarkYear started in Poland: 2008Number of Employees: 125Services provided: Finance, corporate shared servicesManagement in Poland: Arne Sørensen, arne.sorensen@arlafoods.comNordea Bank Poland(Gdansk)HQ of parent company: ScandinaviaYear started in Poland: 1991Number of Employees: Over 500Services provided: Finance/ITAcxiomHQ of parent company: USAYear started in Poland: 2007Number of Employees: 120Services provided: ITBank BPH/GE CapitalHQ of parent company: USA / PolandYear started in Poland: 1997Number of Employees: 2900Services provided: FinanceBayerHQ of parent company: GermanyManagement in Poland: Remigiusz WojciechowskiCompuwareHQ of parent company: United StatesYear started in Poland: 1998Number of Employees: above 150Services provided: ITContact Center sp. z o.o.HQ of parent company: FranceYear started in Poland: 1999Number of Employees: 5915Services provided: Telesales, sales support, databases,call centreManagement in Poland: Zbigniew Biały – PresidentFineosHQ of parent company: IrelandYear started in Poland: 2009Number of Employees: 22Services provided: ITFirst DataHQ of parent company: USAYear started in Poland: 2007Number of Employees: 130Services provided: fi nance26
BPO/SSC Companies in PolandFirst Data Global Services LtdHQ of parent company: USAYear started in Poland: 2007Number of Employees: 130Services provided: Finance, SCM, IT, PM, HRManagement in Poland: Krzysztof Luty, 58 763 67 00,krzysztof.luty@fi rstdata.comGeneral ElectricGeoban S.A. Spółka Akcyjna Oddział w PolsceGoyelloHQ of parent company: NetherlandsYear started in Poland: 2006Number of Employees: 60Services provided: ITHK Finance&AccountingHQ of parent company: PolandYear started in Poland: 2005Number of Employees: no dataServices provided: Finance and accountingIBMHQ of parent company: USAYear started in Poland: 2009Number of Employees: 20Services provided: Consulting, application services, ITImplixHQ of parent company: PolandYear started in Poland: 2007Number of Employees: 100Services provided: ITIntel Technology PolandHQ of parent company: USAYear started in Poland: 1998Number of Employees: 600Services provided: ITJeppesen by BoeingHQ of parent company: USAYear started in Poland: 1998Number of Employees: 150Services provided: ITKainosHQ of parent company: IrelandYear started in Poland: 2008Number of Employees: 50Services provided: ITLufthansa SystemsHQ of parent company: GermanyYear started in Poland: 1998Number of Employees: 330Services provided: ITMasterlease (Futura Leasing, Prime CarManagement)HQ of parent company: UKYear started in Poland: 2006Number of Employees: 180Services provided: FinanceMeritum BankHQ of parent company: PolandYear started in Poland: 2008Number of Employees: App. 500Services provided: FinanceNcomputingHQ of parent company: USAYear started in Poland: 2009Number of Employees: 50Services provided: ITPlaysoftHQ of parent company: FranceYear started in Poland: 2009Number of Employees: 100Services provided: ITManager’s ProfileBarbara SekTranscom WorldWide CMSPoland Ltd.Wrocław, Gdańsk, OlsztynHeadquarters (global):LuxembourgArea General Manager,Poland CMSbarbara.sek@transcomcms.plOperations in Poland:Transcom Poland was establishedin 2003 and now operates outof three locations in Wrocław,Gdańsk and Olsztyn, with a totalcapacity of over 530 seats. TranscomCMS Poland with its seat inWrocław offers credit managementservices and specialises inamicable and legal collection ofretail mass portfolios of receivables,commissioned by clientsfrom various sectors and havingdebtors in the territory of Poland.How has your business changed?Transcom started in Poland with providingcustomer management services (CRM)from its site in Olsztyn. After 4 years, in2007 it added credit management services(CMS) to its portfolio. In the same yearTranscom established a law firm to supportclients with legal services and set up an officein Gdańsk to strengthen its position inCRM part of business. What`s next? Basedon our global experience it will be seekingnew communication channels and supplyingcustomer care through social media.Advice to other managers about setting upWith nearly 40 million people and its geographicalposition, Poland is still an emergingcountry with a great potential for BPOservice providers. For those who look foroutsourcing destinations I would recommendthat you familiarize yourself withPolish labour and education market andchoose a city with strong universities thatprovide skills that are valued in business.Then, one should set priority orders (e.g.rent costs, infrastructure) and choose a locationbased on this. One can also take advantageof local advisers who provide all legaland operational background in Poland.PZUHQ of parent company: PolandYear started in Poland: 2010Number of Employees: 70Services provided: Insurances/fi nanceSIIHQ of parent company: FranceYear started in Poland: 2009Employee issuesIn Poland people are well-educated, openminded,motivated to work and have manyrequired skills, e.g. language and soft abilities.You receive this from your employeesand in return, you should ensure a stablework environment and a possibility to develop.This builds strong relationship basedon mutual benefits.Positive surprises – and critiques – of operatingin Poland:Positive: talented young people includingtop managers, developed IT infrastructure,wide offer of office space, stablepolitical and economic environment, constantlyimproved air and road transport.Negative: relatively frequent changesin legal regulations, social costs relatedto employment above the average, notcheap modern office space in big cities.Polish authorities are interested in attractingforeign capital but their awarenessof how to create good investment conditionsis below the average. As a developingcountry, Poland needs time to be wellpreparedin this matter but still, I inclineto believe that setting up here has manypositives regardless of poor incentives fromauthorities.■Number of Employees: 80Services provided: ITSynopsysHQ of parent company: USAYear started in Poland: 2010Number of Employees: 100Services provided: ITBPOs and SSCsOutsourcingPoland27
Page 4 and 5: Cover StoryPoland’s outsourcing s
Page 6 and 7: Highlights from ABSL’s Outsourcin
Page 8 and 9: Manager’s ProfileEdwin BennaarsAr
Page 10: Manager’s ProfileBPOs and SSCsOut
Page 13 and 14: Researchcity delivers F&A, HR, and
Page 15 and 16: Ranking: Poland’s Top Universitie
Page 18: Office SpaceBPOs and SSCsOutsourcin
Page 21 and 22: SubsidiesInstitution Act of 20 Apri
Page 23 and 24: PRESENTSNordic Shared Services For
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Page 31 and 32: BPO sector in smaller urban centres
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Thom Barnhardt, Biznes Polska - OutsourcingPortal.pl

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