BPO/SSC Companies in PolandBPOs and SSCsOutsourcingPolandServices provided: Call Center – road assistance servicein fi ve languages (English, German, French, Italianand RussianManagement in Poland: Waldemar Kułagowski – SalesManager, 61 831 98 09, waldemar.kulagowski@starter24.<strong>pl</strong>TalexServices provided: BPO/ITOTelcordia TechnologiesHQ of parent company: USAServices provided: R&DManagement in Poland: Michał WodczakUnileverHQ of parent company: InternationalNumber of Em<strong>pl</strong>oyees: 70Services provided: R&DManagement in Poland: Anthony NattW.R.GraceHQ of parent company: USANumber of Em<strong>pl</strong>oyees: 20Services provided: Research LaboratoryManagement in Poland: Jacek WalkowiakWikiaHQ of parent company: USANumber of Em<strong>pl</strong>oyees: 20Services provided: R&DManagement in Poland: Emil Podlaszewski – Memberof the BoardZETOServices provided: BPO/ITOBusiness Consulting Center sp. z o.o.(Poznań Złotniki Suchy Las)HQ of parent company: PolandYear started in Poland: 1995Number of Em<strong>pl</strong>oyees: over 200Services provided: IT outsourcing, SAP offshoring, SAPbodyleasing, SAP outsourcingManagement in Poland: Bartłomiej Buszczak, WaldemarSokołowski, Andrzej MoskalikLorenz Snack-World Services Sp. z o.o. SpółkaKomandytowa(Poznań, Sady, Tarnowo Podgórne)HQ of parent company: PolandYear started in Poland: 2008Number of Em<strong>pl</strong>oyees: 63Services provided: AccountingManagement in Poland: Jens Emrich – General ManagerJens.Emrich@LBSnacks.com, Member of the Board –Andrzej Okupniak aokupniak@LBSnacks.<strong>pl</strong>Digital-Center sp. z o.o.(Poznań, Suchy Las)HQ of parent company: PolandYear started in Poland: 1993Number of Em<strong>pl</strong>oyees: 80Services provided: Digitalizacja zbiorów zszytych ioprawnych, digitalizacja obiektów przestrzennych,skanowanie i mikrofi lmowanie zbiorów archiwalnychMagellan Software Poland S.A.(Poznań, Suchy Las)HQ of parent company: PolandYear started in Poland: 2002Number of Em<strong>pl</strong>oyees: 30Services provided: Digital Archiving; Document scanning;traditional archivingInteligence(Poznań, Tarnowo Podgórne)External Services sp. z o.o.(Poznań, Złotniki Suchy Las)HQ of parent company: PolandYear started in Poland: 2007Number of Em<strong>pl</strong>oyees: over 30Services provided: Payroll outsourcing, HR administrationoutsourcingManagement in Poland: Michał Szymaczek, Piotr RogalaRadomCentrum Przetwarzania Danych MinisterstwaFinansówEnergetyczne Centrum S.A.Europe Calling – Międzynarodowe Call CentreIntermedia Consulting S.C. M.Gajewski. J.BorekHQ of parent company: PolandManagement in Poland: 22 613 61 35, mgajewski@inconsulting.<strong>pl</strong>Iron Mountain – Centrum Przetwarzania DanychSMG/KRC – Call CentreTelbridge RadomRzeszówCentrum Usług Finansowych ACP Pharma S.A.HQ of parent company: MEDIQ NV Holland(Ultrecht)Year started in Poland: 2010Number of Em<strong>pl</strong>oyees: About 80Services provided: Finance, service ACP PHARMAGroupManagement in Poland: Daniel Pitrus, Director CUFCentrum Zastosowań InformatycznychContact Center sp. z o.o.HQ of parent company: FranceYear started in Poland: 1999Number of Em<strong>pl</strong>oyees: In Poland: 5915Services provided: Telesales, sales support, databases,call centre, debt recovery, marketing researchManagement in Poland: Zbigniew Biały – PresidentContactPointHQ of parent company: WarsawYear started in Poland: 2003 Poland, 2006 RzeszówNumber of Em<strong>pl</strong>oyees: ok. 600Services provided: Call center, CATI, BPOManagement in Poland: Michał Kończak – President;Wojciech Lasoń – Sales Director; offi ce@softsystem.<strong>pl</strong>Cross JeansNumber of Em<strong>pl</strong>oyees: 20Services provided: R&D softwareHamilton SundstrandHQ of parent company: USANumber of Em<strong>pl</strong>oyees: 150Services provided: R&DICN Polfa RzeszówHQ of parent company: FranceYear started in Poland: 1997Services provided: Call centreManagement in Poland: Mariusz Gajowniczek –President, Alicja Syrek, Małgorzata Lech-Zimny– Technical Department, Alicja.Syrek@valeant.com,Malgorzata.LechZimny@valeant.com, ICN_Polfa@valeant.comK&K SELECT Sp. z o.oPratt&WhitneySanofi AventisHQ of parent company: FranceYear started in Poland: 2006Number of Em<strong>pl</strong>oyees: 190Services provided: Call centreManagement in Poland: Marynika Woroszylska-Sapieha– President, General Manager; Wiesław Karpowicz –Member of the Board and Finance DirectorSoft SystemHQ of parent company: SCC Soft Computer (Floryda,USA)Year started in Poland: 1990Number of Em<strong>pl</strong>oyees: About 300Services provided: Call centreManagement in Poland: Liliane Saberin – President,Marek Konrad Słoniewski – Vice President, WaldemarWaligóra – Vice PresidentSystemy Informatyczne Set(h) Sp. z o.o.HQ of parent company: PolandServices provided: ITManagement in Poland: Kryzsztof Bobran – President,17 852 47 90, info@seth.<strong>pl</strong>ZETO-RZESZÓW Sp. z o.oOrange Customer Service(Rzeszów,)HQ of parent company: PolandYear started in Poland: 2010Number of Em<strong>pl</strong>oyees: 5000Services provided: Call center – TP S.A., PTK CentertelManagement in Poland: Jakub Kłoczewiak – President,Tomasz Dreslerski – Member of the BoardCarlson Wagonlit Travel(Świlcza near Rzeszów)HQ of parent company: FranceYear started in Poland: 2008Number of Em<strong>pl</strong>oyees: 140 (Rzeszów)Services provided: Call center (business travel)Szczecinarvato BertelsmannHQ of parent company: PolandYear started in Poland: 2004Number of Em<strong>pl</strong>oyees: 270Services provided: IT, lettershop, logistic conract center& back offi ce, loyalty programs, fi nancial servicesManagement in Poland: Tomasz WasikowskiBL Stream Sp. z o.oHQ of parent company: FinlandYear started in Poland: 1999Number of Em<strong>pl</strong>oyees: 147Services provided: ITColo<strong>pl</strong>ast Shared Services Sp. z o.o.HQ of parent company: DenmarkYear started in Poland: 2009Number of Em<strong>pl</strong>oyees: 90Services provided: Finance and AccountingManagement in Poland: Pan Allan KjerContact Center Sp. z o.o.HQ of parent company: FranceYear started in Poland: 1999Number of Em<strong>pl</strong>oyees: In Poland: 5915Services provided: Telesales, sales support, databases,call centre, debt recovery, marketing researchManagement in Poland: Zbigniew Biały – President ofthe Management BoardGamelion Sp. z o.oHQ of parent company: PolandYear started in Poland: 2002Number of Em<strong>pl</strong>oyees: 85Services provided: ITGaveKalMetro GroupNumber of Em<strong>pl</strong>oyees: 250Services provided: SSCMetro Services PLHQ of parent company: GermanyNumber of Em<strong>pl</strong>oyees: 45 (200 <strong>pl</strong>anned)Services provided: Finance and accountingNordic Consulting & Development CompanyHQ of parent company: DenmarkNumber of Em<strong>pl</strong>oyees: 58Services provided: ITObject ConnectHQ of parent company: PolandYear started in Poland: 200838
BPO/SSC Companies in PolandNumber of Em<strong>pl</strong>oyees: 25Services provided: ITSonionStream Global ServicesHQ of parent company: USAYear started in Poland: 2005Number of Em<strong>pl</strong>oyees: 280Services provided: Call centerManagement in Poland: Pan Enrico KautzTieto Poland Sp.z o. o.HQ of parent company: FinlandYear started in Poland: 2006Number of Em<strong>pl</strong>oyees: May 2011- 1100 em<strong>pl</strong>oyeesServices provided: IT services, R&D services, Industryspecifi cManagement in Poland: President – Wojciech Zaremba,wojeciech.zaremba@tieto.com, 22 229 91 00; VicePresident – Ireneusz Miski, ireneusz.miski@tieto.com,48 71 774 03 00 /Member of the Board, HR Director;michal.szostkowski@tieto.com, 91 814 46 99TietoEnator Sp. z o.o.HQ of parent company: FinlandYear started in Poland: 1999Number of Em<strong>pl</strong>oyees: 500Services provided: ITManagement in Poland: Michał SzostkowskiUnicredit Business PartnerHQ of parent company: ItalyYear started in Poland: 2008Number of Em<strong>pl</strong>oyees: 350Services provided: Finance and AccountingManagement in Poland: Hans-Jurgen SachsUnizetoHQ of parent company: PolandNumber of Em<strong>pl</strong>oyees: 204Services provided: ITManagement in Poland: Andrzej Bendig-WielowiejskiWarsawarvato services (branch of Bertelsmann Media Sp.z o.o.)(Błonie near Warsaw)HQ of parent company: PolandYear started in Poland: 2005Services provided: BPO – logistics, back offi ce3MC Poland Sp. z o.o.Management in Poland: 22 243 69 75, info@3mc-poland.<strong>pl</strong>7NABG SAHQ of parent company: PolandServices provided: ITABN AmroHQ of parent company: HollandNumber of Em<strong>pl</strong>oyees: 150Services provided: F&A, operationsAccentureAcxiomADDICO Sp.j. J.Górska i E.SzumlakHQ of parent company: PolandManagement in Poland: 22 862 43 32Adecco Poland Sp. z o.o.HQ of parent company: PolandManagement in Poland: 22 376 09 00, biuro.hg@adecco.comAkademia Rozwoju Systemów Sieciowych Sp. z o.o.HQ of parent company: PolandManagement in Poland: 22 861 53 41, biuro@arss.com.<strong>pl</strong>ARPI & PartnersArteriaAsseco Poland Region RzeszówHQ of parent company: PolandManagement in Poland: 17 852 31 53, sekretariat@s2.<strong>pl</strong>AstraZeneca Pharma PolandHQ of parent company: UKNumber of Em<strong>pl</strong>oyees: 40Services provided: R&DManagement in Poland: -AtemisHQ of parent company: USAServices provided: ITAthenasoft Sp. z o.o.HQ of parent company: USAServices provided: ITATT 2000 Sp. z o.o.HQ of parent company: PolandManagement in Poland: 22 408 33 17, att2000@att2000.<strong>pl</strong>Autodesk SAHQ of parent company: USAServices provided: ITAvonHQ of parent company: SwedenNumber of Em<strong>pl</strong>oyees: 100Services provided: F&AAxel SpringerHQ of parent company: GermanyNumber of Em<strong>pl</strong>oyees: 300Services provided: CC, telemarketingBanComHQ of parent company: PolandNumber of Em<strong>pl</strong>oyees: 180Services provided: CC, telemarketingBatex Biuro RachunkoweHQ of parent company: PolandManagement in Poland: 22 651 67 54Betacom SAHQ of parent company: USAServices provided: ITBillennium Sp. z o.o.Services provided: ITManagement in Poland: Jacek Witkowski – DyrektorSprzedaży, 504 077 877, jwitkowski@billennium.<strong>pl</strong>Bonair SAHQ of parent company: PolandServices provided: ITBOŚNumber of Em<strong>pl</strong>oyees: 30Services provided: CC, telemarketingBSHYear started in Poland: 2007Number of Em<strong>pl</strong>oyees: 117Services provided: R&DBST EURO-CENTRUMHQ of parent company: PolandManagement in Poland: 502 569 054, biuro@worldbrand.euC-Land Sp.z o.o.HQ of parent company: PolandServices provided: ITCall Center PolandManagement in Poland: BRE Bank in process of takingoverCapgemini <strong>Polska</strong> Sp. z o.o.Year started in Poland: 1996Number of Em<strong>pl</strong>oyees: 4,700, of which 2,600 BPO,1,600 IOS, 500 R&DServices provided: BPO: Finance & accounting, HR,Procurement, Customer care, ITO: Infrastructureoutsourcing services, R&D: Software developmentManagement in Poland: Marek Grodziński (BPO),Daniel Habrat (IOS), Piotr Poprawski (SoftwareDevelopment)Carrywater Group SAHQ of parent company: PolandManagement in Poland: 22 630 66 55, biuro@carrywater.comCentrum Gospodarczego DoradztwaStrategicznego Sp. z o.o.HQ of parent company: <strong>Polska</strong>Management in Poland: 22 620 22 08, i.perlinski@cgds.com.<strong>pl</strong>Citibank Europe PLC Poland BranchHQ of parent company: USAYear started in Poland: 2005Number of Em<strong>pl</strong>oyees: 240Services provided: Banking operations, transactionprocessing, fund servicesManagement in Poland: Ewa Szpak, 22 690 16 61, ewa.anna.szpak@citi.com; Joanna Lewińska, 22 692 93 85,joanna.lewinska@citi.comComarchCommercial Union Call centerHQ of parent company: UKNumber of Em<strong>pl</strong>oyees: 200Services provided: CC, telemarketingCommunication Service Sp. z o.o.HQ of parent company: PolandManagement in Poland: 22 526 60 00, info@communication.com.<strong>pl</strong>Comp SAHQ of parent company: PolandManagement in Poland: 22 570 38 00, info@comp.com.<strong>pl</strong>Computer Associates Sp. z o.o.HQ of parent company: USAServices provided: ITCompuwareHQ of parent company: USANumber of Em<strong>pl</strong>oyees: 160Services provided: Business support, BIComtica Sp. z o.o.HQ of parent company: PolandServices provided: ITContact Center sp. z o.o.HQ of parent company: FranceYear started in Poland: 1999Number of Em<strong>pl</strong>oyees: In Poland: 5915Services provided: Telesales, sales support, databases,call centre, debt recovery, marketing researchManagement in Poland: Zbigniew Biały – President ofthe Management BoardContactPointBPOs and SSCsOutsourcingPolandADP PolandAegonYear started in Poland: 2008Services provided: CCBusiness Consulting SolutionsHQ of parent company: PolandManagement in Poland: 22 333 73 97, mail@bcssolutions.<strong>pl</strong>CTM Teleperformancedcs.<strong>pl</strong> Sp. z o.o.HQ of parent company: PolandManagement in Poland: 22 548 60 00, sales@dcs.<strong>pl</strong>39