Incorporating Emotional Intelligence into the Preparation and ...

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APPENDIX I: Suggested Outline of Class Content and Discussion Topics on Emotional Intelligencefor Student Travel Course ParticipantsI. A Definition of Emotional IntelligenceEmotional Intelligence (EI) is the extent of one’s ability to understand, regulate, control, and adapt one’semotions to most effectively interact with others.II. Reasons for the Importance of Emotional Intelligence in General.Emotional intelligence is important because:• EI is related to performance/effectiveness• EI is twice as predictive of career success as IQ• EI is necessary for effective team performance• Despite preferences to the contrary, emotions are necessary and ubiquitousIII. Reasons for the Relevance of Emotional Intelligence to the Travel Course Experience inParticular.EI is critical for the international course travel because:• A group traveling together under stressful circumstances will need to pay extra attention to their processfor managing communication.• Travel is stressful therefore the likelihood that people will react emotionally in an inappropriate fashionis enhanced.• When interacting with people from different cultures, it is imperative to carefully tune into theirgestures, facial expressions, and tones of voice to ensure a clear understanding of the messages they arecommunicating.• Groups are much more effective in their interpersonal interactions when they exhibit high levels ofemotional intelligence competencies.IV. Descriptions of the Behaviors that Define the EI Competencies (See also Table 1).The basics of EI include:• Recognition of and accurate awareness of your feelings.• Ability to control your emotional life rather than it controlling you.• Determination to achieve your goal, regardless of obstacles.• Ability to recognize and accurately read other’s emotions.• Effective interpersonal relations.V. Discussion of How Poorly Developed Emotional Intelligence Capabilities May Reduce the Valueof the Travel Course Experience.• Outcomes of Limited Self-Awareness: blind ambition, unrealistic goals, relentless striving, powerhungry, insatiable need for recognition, pre-occupation with appearances--need to seem perfect.• Outcomes of Limited Self-Regulation: impulsive behavior, rigidity of behavior and thought, lack oftrust, poor follow up/completion, avoidance by others.• Outcomes of Limited Motivation: sub-optimal performance/accomplishment, incomplete projects,inability to accomplish goals, lack of energy, drive, conviction, bringing down the mood of others.• Outcomes of Limited Empathy: misunderstanding, frustration, lack of trust, dissatisfaction, lack ofcommitment, poor service reputationEmotional Intelligence Competency Building for International Travel Course Participants 14
• Outcomes of Limited Social Skills: poor leadership, poor followership, dissension/distrust, openineffective conflict, sub-optimizing teams, poor job performance (evaluation), loss of opportunities.VI. Tips for Improving EI CompetenciesTips for Increasing Self-Awareness• Name your feelings (e.g., “I am feeling frustrated about…”)• Keep a journal of feelings and the situations that caused them• Spend 10 minutes a day focusing on your feelings• Talk to yourself out loud in front of a mirror--monitor your tone of voice and non-verbal cuesTips for Increasing Self-Control• Silently count to 15 before responding to situations• Monitor your tone of voice, body posture, and facial expressions for hints of emotions thatmay not be helpful to your circumstances• When feeling overwhelming emotions, name them aloud (e.g., I am feeling very angry) amdexcuse yourself from the presence of others.Tips for Increasing Motivation• Identify your values.• Link values to work activities• Set goals• Reward yourself for goal accomplishment• Plan so that focus is possible• Ask for help from colleagues/friends/family• Remind yourself that “This too shall pass” (situations are time bound)• Keep molehills small (don’t let problems become generalized)• Remember that some things are out of your controlTips for Increasing Empathy• Decide in advance that you will not interrupt another or jump to conclusions• Paraphrase what is said to you to boost understanding• Listen for facts and feelings• Observe and process non-verbal cues• Suspend judgment of othersTips for Increasing Social Skills• Tell the truth (even if it hurts)• Listen• Don’t dominate conversations• Be positive (it’s contagious)• Welcome all information• Be genuineEmotional Intelligence Competency Building for International Travel Course Participants 15
Page 1: Incorporating Emotional Intelligenc
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Page 12 and 13: ReferencesAshforth, B. E., & Humphr

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