Incorporating Emotional Intelligence into the Preparation and ...

Table 1: The Five Competencies of Emotional Intelligence and their Behavioral Description Skillsper Goleman (1995, 1998)Self Awareness• Emotional Awareness: Ability to accurately recognize one’s emotions and their causes.• Accurate Self-Assessment: Realistic and appropriate identification of one’s strengths andweaknesses.• Self-Confidence: Belief that one is capable (mentally and physically) of accomplishing one’sgoals.Motivation• Achievement Drive: The inspiration to achieve high accomplishment.• Commitment: Persistence in the face of obstacles/difficulties/failures.• Initiative: Taking control of a situation because you choose to.• Optimism: Ability to think positively about the future.Self Regulation•Self-Control: Ability to keep emotions and behaviors in check.•Trustworthiness: Ability to “say what you mean and mean what you say.”•Conscientiousness: Concern for, and actions directed, at follow-through.•Adaptability/Innovation: Ability to shift behavior and thought from preferred to other mode.Social Skills•Influence: Ability to communicate a message so that people will change their behaviors andthoughts.•Collaboration: Ability to coordinate with and respond to others.•Teamwork: Ability to form effective working relationships with others.•Conflict Management: Ability to face conflict and find a solution that brings opposing partiespositive outcomes.Empathy•Understanding Others: Recognizing other’s emotions through non-verbal and verbal cues.•Developing Others: Helping others to grow and accomplish their goals.•Service Orientation: Desire to help others.•Political Awareness: Recognizing the realities of power and politics.Scholars of EI agree that the bedrock competency is self-awareness (Cherniss & Adler, 2000; Cooper &Sawaf, 1996; Goleman, 1995, 1998, 2001; Goleman, Boyatzis & McKee, 2002; Salovey & Mayer, 1990;Sosik & Megerian, 1999, Stein & Beck, 2000). People adept at self-awareness recognize their emotions,their genesis, and the potential outcome of their state of feeling. In the context of an international travelcourse, the student with a high degree of self-awareness might recognize her anxious feelings aboutleaving her family for a 2-week travel course to another continent. She recognizes that her anxiety maylead her to “snap” at her classmates. Preventing that behavior, or apologizing for it when it occurs, willdecrease the likelihood that her colleagues will ostracize her. Conversely, the self-unaware might notEmotional Intelligence Competency Building for International Travel Course Participants 4