Class Descriptions - Jack Henry & Associates, Inc.

of cardholder letters. Review will be done from both the issuer and acquirer side. Examples will alsoguide attendees through the compliance and arbitration process. It is recommended that attendeeshave less than one year of experience handling disputes.PPS.20PPS.21PPS.22SN.1SN.2SN.3VISA CHARGEBACK/BASIC TRACK ($395 – CHARGEBACK ONLY PART I/IIMONDAY/TUESDAY ONLY)This class provides a detailed overview of the entire dispute process. There will be an in-depth reviewof the chargeback reason codes. The class will be guided through the dispute process using examplesof cardholder letters. Review will be done from both the issuer and acquirer side. Examples will alsoguide attendees through the compliance and arbitration process. It is recommended that attendeeshave less than one year of experience handling disputes.VISA CHARGEBACK/ADVANCED TRACK (INCLUDES ALL CONFERENCE SESSIONSAND EXHIBITS)This class provides in-depth, hands-on training for the handling of the entire dispute process. Therewill be a comprehensive review of any changes in reason codes as well as updates to changes indispute regulations. The remainder of the class will focus on hands-on handling of disputes. It isrecommended that attendees have a minimum of one year of experience handling disputes.VISA CHARGEBACK/ADVANCED ($395 – PART I/II MONDAY/TUESDAY ONLY)This class provides in-depth, hands-on training for the handling of the entire dispute process. Therewill be a comprehensive review of any changes in reason codes as well as updates to changes indispute regulations. The remainder of the class will focus on hands-on handling of disputes. It isrecommended that attendees have a minimum of one year of experience handling disputes.DATA BASICSThis session is a crazy quilt of critical information! Examine Synapsys jargon (what exactly are SalePlanand Profit_History?). We’ll review the impact of database structure decisions (what does an additionalservice flag do compared with an additional service account record?). We’ll also view Dbload reports –and more.Session Type: EducationalSkill Level: BasicDID YOU KNOW?A consistently most-popular session, we’ll cover specifics about new Synapsys R11 features andfeatures you might have missed but will definitely want to consider. The session will also include newClean Query Script options in Configuration Utility. You will not want to miss this information-filledsession! Q&A time at the end of the will be invaluable for those questions you’ve been wanting to ask.Session Type: EducationalSkill Level: IntermediateNINE PROVEN STEPS TO CREATE A RELATIONSHIP-DRIVEN CULTUREDo many of your employees resist selling? Do your customers or members give you their transactionbusiness but go to your competitors for financial advice and other needs? Do they consider you afinancial partner or “just another errand”? Here’s what you’ll learn in this idea-packed and energizing22