Class Descriptions - Jack Henry & Associates, Inc.

encourage and raise their performance. Unfortunately, most managers just focus on reaching monthlynumbers and neglect to develop their people. In this idea-packed session, you’ll discover the topactivities that guarantee results, the six key strategies used by Olympic coaches to raise performance,the power of observing staff, pre-call planning (and coaching) with Synapsys reports, and much more!You’ll leave armed with tools to kick your relationship process into high gear.Session Type: EducationalSkill Level: IntermediateSN.9SN.10SN.11SN.12SN.13SN.14GREAT IDEAS WORKSHOPSynapsys trainers have identified all sorts of great ideas through their work with long-term clients.Come to this session to pick up tips and tidbits to help you re-examine Config settings, day-to-dayprocesses, and training strategies. Take great ideas and a handy worksheet away from the session!Session Type: EducationalSkill Level: IntermediateINCENTIVE COMPENSATIONThis session overviews incentive compensation plan design, introduction to management and staff,Synapsys setup, and on-going process management. We’ll look at missteps as well as successes alongthe way. We’ll compare pre-Synapsys processes with how things work for front-line associates and for theincentive compensation manager now that Synapsys is doing much of the tracking and calculation work.Session Type: EducationalSkill Level: IntermediateIT’S A SNAP! TO BUILD CLIENT RELATIONSHIPS USING SYNAPSYSEnjoy this session as you take away fresh ideas on how one of our clients used Synapsys to take theirsales culture to the next level. Our featured credit union has experienced impressive growth each ofthe last three years. They have grown new member relationships while also creating deeper, strongerrelationships with existing members. They had a good sales culture before adding Synapsys to thetool belt … Synapsys helped take it to the next level!Session Type: EducationalSkill Level: IntermediateMANAGING CUSTOMERS IN THE SWEET SPOTUse sweet-spot research to identify very-best clients and almost-very-best clients. Develop marketingplans to move clients from almost-best to absolutely-best. Also, we’ll cover how to develop marketingcampaigns and electronic next-best-product postings to Synapsys and the core system.Session Type: EducationalSkill Level: IntermediateMANAGING THE ON-BOARDING PROCESS WITH NEW SYNAPSYS ENHANCEMENTSIn this session, you will receive examples of on-boarding strategies for your organization. Exciting newfeatures will be taught regarding configuration utility settings on how to manage your on boardingprocess. We will finish this session demonstrating our new tiered tickler options.Session Type: EducationalSkill Level: IntermediateSYNAPSYS STRATEGIES ROUND TABLEJoin us for the Synapsys Strategies Round Table and share ideas about how to get more out of yourSynapsys system. This session is a great way to get to know other Synapsys users and gain exposure24