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Vehicle Insurance Policy - Gbic.co.in

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estimate of Rs. 30771.58 towards repair<strong>in</strong>g of the vehicle Surveyor <strong>in</strong>spected thevehicle on 25.05.2003 but did not <strong>co</strong>nfirm any th<strong>in</strong>g about repair Insured <strong>co</strong>mpla<strong>in</strong>antwithout repair<strong>in</strong>g the vehicle took away from the garage for her use.Surveyor Shri S. K. Dash submitted his survey report stat<strong>in</strong>g the damages were old and<strong>in</strong><strong>co</strong>nsistent with the nature of accident. Aga<strong>in</strong> that vehicle met with an accident and<strong>in</strong>sured <strong>co</strong>mpla<strong>in</strong>ant lodged the se<strong>co</strong>nd claim for Rs. 52,397/- without mention<strong>in</strong>g thedate and place of accident. Insurer appo<strong>in</strong>ted Shri S. K. Dash and Shri S. K. Panda forJo<strong>in</strong>t survey. Both the surveyors found that damages were old and <strong>in</strong><strong>co</strong>nsistent with thenature of accident. Insurer repudiated the claim on the strength of survey report andInsured <strong>co</strong>mpla<strong>in</strong>ant <strong>co</strong>mmitted the breach of policy <strong>co</strong>ndition by us<strong>in</strong>g the vehiclewithout effect<strong>in</strong>g any repair after the alleged first accident.Dur<strong>in</strong>g the Hear<strong>in</strong>g <strong>in</strong>sured <strong>co</strong>mpla<strong>in</strong>ant’s representative stated that se<strong>co</strong>nd accidenttook place on 13.11.2003 but failed to substantiate with the documentary evidence.Compla<strong>in</strong>ants representative stated that as the car was <strong>in</strong> runn<strong>in</strong>g <strong>co</strong>ndition they tookthe car for their bus<strong>in</strong>ess purposes without effect<strong>in</strong>g any repair.<strong>Insurance</strong> Ombudsman uphold the repudiation and pass nil award as the <strong>co</strong>mpla<strong>in</strong>antviolated the policy <strong>co</strong>ndition by us<strong>in</strong>g the vehicle without repair<strong>in</strong>g it and failedsubstantiate se<strong>co</strong>nd accident.Chandigarh Ombudsman CentreCase No. GIC / 146 / NIC / 11 / 05Shri Hardev S<strong>in</strong>ghVsNational <strong>Insurance</strong> Co. Ltd.Award Dated 13.4.2005FACTS : Shri Hardev S<strong>in</strong>gh got his truck <strong>in</strong>sured from BO Mullahpur for the period6.4.03 to 5.4.04 for sum <strong>in</strong>sured of Rs.3.5 lacs. The vehicle met with an accident on29.7.03. He lodged the FIR and also <strong>in</strong>formed the <strong>in</strong>surer. A surveyor was deputed toassess the loss. He filed the claim on 18.8.2003 which was repudiated as “No Claim” <strong>in</strong>view of false declaration regard<strong>in</strong>g NCB.FINDINGS : The policy was renewed from 6.4.02 to 5.4.03 by BO Ludhiana.Subsequently, when it was renewed by BO Mullanpur NCB @ 45 percent was claimed.The BO Mullanpur sought <strong>co</strong>nfirmation regard<strong>in</strong>g entitlement of NCB from B.OLudhiana vide letter dated 16.5.2003. It was reported on 10.11.2003 that <strong>co</strong>mpla<strong>in</strong>anthad availed of a claim dur<strong>in</strong>g the currency of the previous policy which was notdisclosed at the time of renewal by BO Mullahpur. The claim was repudiated <strong>in</strong> view ofwrong declaration regard<strong>in</strong>g NCB entitlement, as per provisions of GR 27 of IndianMotor Tariff. No proposal form was filled up, as it was a case of renewal and there wasno gap <strong>in</strong> the policy. NCB entitlement was not verified <strong>in</strong> time. A registered letter wassent to the previous <strong>in</strong>sur<strong>in</strong>g office for <strong>co</strong>nfirmation of NCB entitlement, but no replywas received. The report was obta<strong>in</strong>ed after the accident. However, there was noth<strong>in</strong>gon re<strong>co</strong>rd to establish that the <strong>co</strong>mpla<strong>in</strong>ant had claimed NCB @ 45 percent.DECISION : Held that the <strong>in</strong>surer failed to <strong>co</strong>mply with the provisions of GR 27 strictly.NCB entitlement was not verified <strong>in</strong> time. The <strong>in</strong>sured may also be guilty of hav<strong>in</strong>gmade a false verbal statement about NCB entitlement. Ordered that <strong>in</strong> view of lapseson the part of <strong>in</strong>surer as well as the <strong>in</strong>sured, the claim be settled on non-standardbasis by admitt<strong>in</strong>g the liability to the extent of 50 percent.Chandigarh Ombudsman CentreCase No. GIC / 93 / NIC / 14 / 05

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