Chapter 7 Variability and Waiting Time Problems Part II
Chapter 7 Variability and Waiting Time Problems Part II
Chapter 7 Variability and Waiting Time Problems Part II
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Reducing <strong>Variability</strong>Reduce Arrival <strong>Variability</strong>• appointment/reservation: how to h<strong>and</strong>le late arrivalsor no-shows• encourage customers to avoid peak hours.Reduce Service <strong>Time</strong> <strong>Variability</strong>• training <strong>and</strong> technology• limit service selection• reduce customer involvement15Summary• <strong>Variability</strong> is the norm, not the exception- underst<strong>and</strong> where it comes from <strong>and</strong> eliminate what you can• <strong>Variability</strong> leads to waiting times although utilization
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