HERLIFE Magazine

allows for straightening with a series of clearaligners that are individually created to graduallyshift teeth into place.Experience and knowledge of thesespecialized treatments go a long way, butHarman is quick to point out that employeesmake all the difference in a patient’s experience.“My staff is absolutely fabulous,” saysDr. Harman.The first contacts that patients will meetat Harman Orthodontics are Nika, Michelleand April, treatment/scheduling coordinators.They greet patients, set appointments,introduce the facility and staff, and follow upwith each patient. “That initial contact is importantto a lasting relationship,” says Dr. Harman.“We go above and beyond to increasethe comfort level regarding our practice.”The group’s interactive website, Facebookand Twitter activity allow even moreinteraction with patients. In their “BracesOff” videos, patients can view themselves orfriends/family actually getting their bracesremoved. Harman giggles a bit as she tries tosing the “Your Braces Are Gone song. “Thishas been a big focus for us. Engaging withpatients and working collectively toward theirtreatment is what keeps this office flowing.Basically, we are all in this together for a fewyears. That is why we focus on the personalside as well as the procedures.”Dr. Harman is hand-on when it comesto patient’s comfort level. “At each and everyvisit, our patients receive my personal attention,”she says.With a total of 13 staff members and anon-site lab, appointment times are expedited,but quality is key to this office’s success.“Foremost we are working with people-adultsand children–and I look for people that workwell with other people. I agree that technicalknow–how is hugely important, but professionalcommunication is crucial. We arecaring for people and we want that to comethrough in everything we do.” ■Visit Heidi Harman Orthodontics, LLCat 14247 Metcalf Avenue in Leawood, or theirOlathe location at 601 N. Mur-Len, Suite#3. Call them at 913-782-7223 or visit theirwebsite at www.h2orthodontics.com.26 HERLIFEMAGAZINE.COM