Implementation of Early Psychosis Intervention Program ... - EENet

40Standard 2: Comprehensive Client AssessmentThe survey examined the following elements in Standard 2:5. Time to respond after initial referral6. Family involvement in assessment7. Access to psychiatric assessment8. Comprehensive (intake) assessment1. Time to respond after referralStandard 2 sets out expected response times after client referral: phone contact within 72 hoursof client being referred for a comprehensive assessment and a face to face meeting offered to beheld within two weeks.Summary of Results:o Overall, 90% of EPI sites reported meeting the response times ‘most of the time.’ Across allprograms, 76% of clients were contacted by phone within 72 hours of referral and 85% wereseen within two weeks of referral.o Only a small minority of programs reported keeping a waitlist (13%). These programs weresomewhat more likely to be larger, and with community agency rather than hospitalsponsorship. Programs with a waitlist reported more difficulty meeting the recommendedresponse times after referral.o Just over half the sites reported that they have a written policy on response times.o Interpretation of these results requires some caution as there may be some variation in howprograms track and record response times. For example, if there are upfront intake processessuch as centralized intake or a screening process in the sponsoring organization, when doesmeasurement of response time begin? If an individual cannot be reached or is unavailable toattend, how is time to first appointment measured? Are referrals not accepted if the programis at capacity?o A final caution is that this Standard does not measure adequacy of system capacity and maybe better interpreted as a measure of efficiency once a contact is made.