Trust - TMLT

99. The last week of the year, we wonour 44th case in a row. We reducedindemnity payout by $25.7 million, thebiggest payout reduction in TMLT’s 26years of operation. Our risk managementeducation offerings continued togrow and participation continued toincrease. We announced that our practicereview discount would increase to5% — with no dollar amount limit tothis earned credit — to encourage morepolicyholders to participate in thispatient safety activity. We madechanges to our experience credit programand eliminated the service chargefor policyholders.What Lies AheadWith such a successful year behindus, we now move confidently into 2006,assessing the challenges that lie aheadfor TMLT. We will work all year toprepare for the 2007 legislative sessionand the confrontations that may arisefor achieved medical liability reforms.Our business plan includes adding anew policyholder services departmentcharged with the mission of providingunparalleled customer service to allTMLT, TOMA, and TMIC policyholders.To help us achieve this level of service,our new computer system,Infinity, will be implemented in early2006. Additional customer serviceenhancements will include changes toour web site. More and more physiciansaccess the web site for information,quotations, to apply for coverage, andto take our online CME courses. Weplan to offer a members only section onwww.tmlt.org where you can come andview your account, find out the status ofyour risk management discounts, obtaina certificate of insurance, and more.The litigation preparation DVD producedlast year with the collaboration ofour claims and risk management departmentswill receive broader distributionin 2006. With more competitors now inthe marketplace, we are undertaking astudy on how TMLT is perceived as anorganization by our policyholders, bypotential policyholders, by our agents,and by organized medicine. This typeof study is called a “branding” studyand should help us make the right decisionsabout our products and services aswe move forward in a more competitivemarketplace. We are energized by thesenew initiatives and we will welcomeyour feedback as they are implementedover the course of 2006.W. Thomas CottenPresident and CEO2005 TMLT at a GlanceCLAIM OPERATIONSNumber of claims received: 1,598Number of claims closed: 2,360Claim frequency (including mass litigation) 12.09%Percentage of claims paid without indemnity: 87.67%Number of cases taken to trial: 99Number of trial victories: 92RISK MANAGEMENTNumber of physicians receiving practice reviews: 1,767Problem most frequently encountered during practice reviews: medical recordsNumber of physicians attending TMA-TMLT CME programs: 1,676Number of physicians completing TMLT online CME courses: 1,806Total number of physicians attending TMLT CME programs: 2,510Number of physicians completing Reporter CME: 4,177UNDERWRITINGTotal policyholder count: 13,220Number of policies cancelled due to underwriting action: 32Retention rate: 93.2%Total number of applications received: 2,336SALESNumber of new policies: 1,820Total new written premium: $15,113,364Total quotes made: 4,791Number of personal visits by sales staff: 230Number of medical conferences attended: 22Total number of direct mail campaigns: 75TRUST - The Annual Report Magazine5