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Annual Report 2003 - Parkway Pantai

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MANAGING DIRECTOR’S MESSAGE“The <strong>Parkway</strong> team’s strong performance in <strong>2003</strong>,despite tough operating conditions, demonstrates thatour strategies are clearly able to create value.”Dear Shareholders,The Year in PerspectiveThe <strong>2003</strong> performance of the <strong>Parkway</strong> Group exceeded expectations,inspite of the ravages of the Severe Acute Respiratory Syndrome (SARS)outbreak on the regional economy.I am pleased to announce that the Group saw an improvement in earningscompared to 2002. Strong recovery in the third and fourth quarters bufferedthe impact of the SARS outbreak on the Group’s revenue earlier in <strong>2003</strong>.As we remember at <strong>Parkway</strong>, the year <strong>2003</strong> focused largely on theindomitable spirit of the <strong>Parkway</strong> team and its ability to respond swiftly tochallenges. I applaud our doctors, nurses and personnel for showingcourage and commitment.During the SARS period the Group took all measures necessary to ensurean infection-free environment at all our facilities. Stringent infection controlprotocols were implemented to provide our patients and personnel addedprotection. Not only was <strong>Parkway</strong> the first private hospital group to installthermal scanners at our Singapore hospitals, we were also the first inSingapore to adopt cutting-edge bio-decontamination technology.During the year, <strong>Parkway</strong>’s experience in hospital management anddevelopment was recognised in the Superbrands Award given to MountElizabeth and Gleneagles Hospitals.Our Accomplishments in <strong>2003</strong>During the year we consolidated our business strategies, fine-tuned ourfocus and moved towards greater integration of services.Our Singapore Hospitals registered higher admissions and revenueintensity due to increased competitiveness in common procedures and ourcontinued focus on high value-added tertiary and quaternary services,in which <strong>Parkway</strong> has a strategic advantage.Major investments in advanced equipment, new services and facilities weremade. The Group now offers the most advanced cancer diagnosis andmanagement techniques and the most comprehensive liver transplantservices in the region. Its newly upgraded Operating Theatre complex atMount Elizabeth Hospital is geared for complex procedures of the future.8<strong>Parkway</strong> Holdings Limited <strong>Annual</strong> <strong>Report</strong> <strong>2003</strong>

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