OCTOBER - DECEMBER 2012 - Parkway Pantai

OCTOBER - DECEMBER 2012

Our job is to ensureyour road to recoveryleads back to thethings you loveWhen choosing a hospital, it’s only naturalto look for one that guarantees quality care,specialist expertise and proven technology.But we also believe that a hospital is nothingwithout its people. At Gleneagles, understandingour patients’ needs and building a trustingrelationship with them is at the heart of ourapproach. After all, things always look betterwhen we work on them together.www.gleneagles.com.sg6A Napier Road Singapore 258500Phone: +65 6575 7575

01october - december 2012EDITor’S NoTECover Image: iStockphotoparkway pantai teamEditor-at-LargELim Bee LingEditoriaL advisorsAhmad Shahizam, Janet LowCopy EditorAngeline AngphotographErsHenry Koh and Simon Chan, Picture CommunicationTerence Tan, IMG Pixelsatelier oostEditorCaroline Chanart dirECtorAdelien VandewegheWritErsEvelyn Mak, Louisa KohstoCK photographyiStockphoto, ThinkstockMosaic is published quarterly for Parkway Pantai Limitedby atelier oost llp and printed by AlsoDominie Pte Ltd.All rights reserved. No portion of this publication maybe reproduced without the written permission of thepublisher. We take every care and precaution to ensure thatinformation published in Mosaic is accurate at the timeof publication, but Parkway Pantai cannot guarantee itsaccuracy and we may change the information at any timewithout prior notice. The information contained in Mosaicmagazine is not an invitation to invest in the shares, or anyother products or services or otherwise deal in these orenter into a contract with “Parkway Pantai” or any otherParkway Pantai Company.Parkway Pantai Limited, TripleOne Somerset, 111 Somerset Road #15-01,Singapore 238164. Tel: (+65) 6307 7880 Fax: (+65) 6738 7341. © ParkwayPantai Limited 2012. This publication and information contained hereinis strictly for internal use only and contains Parkway Pantai proprietaryinformation which is restricted to Parkway Pantai employees and withinthe Parkway Pantai Group. Access to, use or copying by non-ParkwayPantai employees in any form or other, is strictly prohibited. Forinformation about Parkway Pantai, go to www.parkwaypantai.com.All information correct as of date of print. Parkway Pantai LimitedCompany Registration No. 201106772W MICA (P) 207/03/2012

02contentsCoNTENTS04NEWS BITES08ProfILE13SNAPSHoTS

ZPWGCPZ20841JS/ZSGXZZD28012EX 320mm(h) x 270mm(w) Gleneagles The Business Times 2 AugLH30 Jul 2012 CMYK0316SPECIAL fEATurE20AT Your SErVICE24SPoTLIGHTOur job is to ensure yourroad to recovery leads backto the things you loveWhen choosing a hospital, it’s only natural to look for one that guaranteesquality care, specialist expertise and proven technology. But we also believethat a hospital is nothing without its people. At Gleneagles, understandingour patients’ needs and building a trusting relationship with them is at theheart of our approach. After all, things always look better when we work onthem together.28EN rouTEwww.gleneagles.com.sg6A Napier Road Singapore 258500, Phone: +65 6473 722238ACCoLADES40rECIPE

04news bitessecret tostaying youngThe secret toliving a longerlife may lie inthe way thatbees think.Scientists atArizona StateUniversity discoveredthat older honeybeescould effectively reversebrain aging when they takeon responsibilities typicallyhandled by much younger bees.As bees have the same kind of brain cells ashumans, the findings suggest that people can adjust their sociallives to help their minds stay younger as they grow older.“We knew from previous research that when bees stay in thenest and take care of larvae – the bee babies – they remainmentally competent for as long as we observe them,” saidGro Amdam, who led the research that was published in thejournal of Experimental Gerontology. “However, after a periodof nursing, bees fly out gathering food and begin agingvery quickly.”The scientists found that the aging process in bees resembledthat in humans. “After just two weeks, foraging bees haveworn wings, hairless bodies, and more importantly, lost brainfunction – basically measured as the ability to learn new things.”But, once the bees were presented with the opportunity to carefor the larval babies again during an experiment, those that did“significantly improved their ability to learn new things.”When the brains of the bees that had improved were comparedto those that had not, they discovered changes to a proteincalled Prx6, which is also found in humans and is known to helpprotect against dementia, including Alzheimer’s disease.“Maybe social interventions – changing how you deal with yoursurroundings – is something we can do today to help our brainsstay younger,” said Amdam.“Since the proteins being researched in people are the sameproteins bees have, these proteins may be able to spontaneouslyrespond to specific social experiences.”Bees, like humans, do not cope well under stress and willusually not survive more than about a week or 10 days inisolation as they are social beings. source: CBShow thyme helpstreat acneThyme is a tasty herb to add to a lot ofdishes. However, its ability to help treatacne is less known.Scientists at Leeds Metropolitan Universityin the UK have found that this naturalingredient could hold the answer tohealthier skin, beating even prescriptioncreams with its consistent results.Thyme, marigold and myrrh were testedon propionibacterium acnes, which is theprimary bacterium that causes acne byinfecting pores and forming spots.Antimicrobial effects of herbal solutionswere compared to the effectiveness ofchemical benzoyl peroxide, which iscommonly found in anti-acne productsand washes.The thyme tincture was found to be themost powerful, with Margarita Gomez-Escalada, Senior Lecturer in Microbiologyand Genetics at the university claiming thatit also had therapeutic benefits.Gomez-Escalada claimed that thymetreatment for acne would be very beneficialfor sufferers, as chemical ingredients tendto irritate sensitive skin.“Herbal preparations are less harsh onthe skin due to their anti-inflammatoryproperties while our results suggest theycan be just as, if not more, effective thanchemical treatments.” source: Fushi

05less sex, moreargumentsA new survey in the UK has revealed that six out of 10 new parentshave less sex and one in three argue more often, suggesting thathaving children could potentially ruin a couple’s relationship.Nearly four in every 10 new mothers and fathers confess they findtheir partner less attractive after having children. More than six inevery 10 parents said their sexual relationship had deteriorated sincehaving children, with 28 per cent having sex just once a month, five percent once a year and seven per cent not at all.Another 61 per cent of parents claim they have argued over parentingstyles, with only half spending quality time together once a month.More than a third reported arguing more since having children.A survey by parenting website Yano showed that 42 per cent ofwomen were not as attracted to their husbands or partners followingchildbirth, blaming financial pressures and disagreements overhousehold chores for increased arguments.Some new mothers said they resented their husband’s approachto fatherhood, believing they need to take more responsibility forchildcare, while men were more likely to complain about parentingstyles. source: The Telegraphearwax build-upKeep fingers and cotton swabs outof your ear canals. Earwax helpsfight infection and keeps ears clean.Our bodies get rid of excess earwaxnaturally through the ear opening.Problems like impaction or blockageoften occur when we try to clean ourears with a swab or another object,pushing the wax deeper into theear canal.Impaction symptoms include pain,itching, ringing of the ears or hearingloss. source: WebMD.comspinach makes you strongerResearchers at the Karolinska Institute inStockholm conducted a study showing hownitrate, found naturally in spinach and severalother vegetables, tones up muscles. They placednitrate directly in the drinking water of a groupof mice for one week and then dissected the miceto compare their muscle functions to that of acontrol group.“The mice that had been on consistent nitrate hadmuch stronger muscles,” they said. The nitrateused “was equivalent to a human’s consumptionof about 200 to 250 grams of spinach a day, sofor those who like to eat spinach it’s a very easilyobtained amount,” said Andres Hernandez, oneof the researchers at the Department ofPhysiology and Pharmacology.While no effect could be seen in the so-calledslow-twitch muscles used for moderate exerciseand endurance, a clear change could be seen inthe fast-twitch muscles used for strength andmore high-intensity exercises.The nitrates prompted an increase in twoproteins, found naturally in the muscles, whichare used for storing and releasing calcium – vitalto making muscles contract. The protein increasein turn led to higher quantities of calciumreleased in the muscles. “If you have morecalcium released, you have a strongercontraction,” explained Hernandez.This is not the only good news for exercise buffslooking to improve their performance. “Thereally exciting part is to go ahead and look atpeople with muscle weakness, with musclediseases, and even aging, and see if this canactually improve their muscle function,”said Hernandez. source: channelnewsasia.com

06news bitesher baby breast milk, sheloses around two pounds or0.9 kilos, depending on herinitial weight and height.Although this may not soundlike much, the researchersclaimed it could help preventthousands of deaths fromcancer, heart problems, andother illnesses relatedto obesity.mums stay slimResearchers at Oxford University in the UK found thatwomen who breastfed their babies even for a few monthsafter the birth were less likely to be obese 30 years later.The study, published in the International Journal ofObesity, surveyed 740,600 women whose average age was57, about the number of children they had and the totalnumber of months they had spent breastfeeding.They worked out that for every six months a woman gives“We already knowbreastfeeding is best forbabies, and this study addsto a growing body of evidencethat the benefits extend to themother as well – even 30 yearsafter she had given birth.“Pregnant women should be made aware of these benefits tohelp them make an informed choice about infant feeding,” saidDr Kirsty Bobrow, who led the study.The World Health Organisation recommends that womenbreastfeed their babies for at least six months. Many womengive up because they find it uncomfortable or are worried thattheir babies are struggling to get enough milk.source: IndianExpressNiacin (vitamin B3) is especially important for healthyskin, and avocados contain lots of it. Niacin, an antiinflammatory,soothes skin irritations to prevent rednessand blotchiness.Tip: Blend half an avocado with yoghurt and frozen berriesto make a creamy, nutty-flavoured morning smoothie.face foodYour physical appearance is a good indicator of your health.A dull, dry complexion is a clear sign that you are not eatingright. Here is an example of how you can put your best faceforward by incorporating these power fruits in your diet.• Avocado – This creamy, green fruit is abundant inessential oils and B-complex vitamins that nourish yourskin, inside and out.• Mango – This delicious fruit is high in vitamin A, whichis why it is such a great face food. Vitamin A maintains andrepairs skin cells; a deficiency will result in a dry,flaky complexion.As an antioxidant, vitamin A also fights free radical damagethat can prematurely age the skin. And with fewer than70 calories per serving, this succulent fruit is the perfectchoice for your figure, not just your face.Tip: Blend fresh mango with orange juice and honey (totaste). Add ice and blend until smooth for a sweet perkme-up.sources: www.lifescript.com & www.smoothieweb.com

07goodbye bad breathWorried about bad breath? Here are a fewsimple and effective ways to freshen it up:• All of us should brush at least twice a dayand floss daily. If you are worried about yourbreath, brush and floss a little more often butdo not overdo it. Brushing too aggressivelycan erode enamel, making your teeth morevulnerable to decay.• The coating that normally forms on thetongue can harbour foul-smelling bacteria.Eliminate them by gently brushing your tonguewith your toothbrush or a tongue scraper.child’s best friendFinnish researchers have found that having dogs or cats as petsduring infancy may actually protect children from respiratoryillnesses during the first year of their life.They followed 397 children from the time their mothers werepregnant until the age of one. Those who were exposed to dogsat home had fewer respiratory illnesses or symptoms comparedwith children who did not have dogs.Children with dogs also had less frequent ear infections andneeded antibiotics less often as compared to those childrenwho were never exposed to dogs. Cats offered similar protectivebenefits but to a lesser degree.According to the authors of the study published inthe journal Pediatrics, the findings suggest that early contactwith dogs or cats may strengthen infants’ immune systems.“We speculate that animal contacts could help to mature theimmunologic system, leading to more composed immunologicresponse and shorter duration of infections.”The amount of time a dog spends inside the home also has animpact on children’s respiratory health. Children who live inhouses where dogs spend less than six hours a day indoors areat lowest risk of developing respiratory problems. The authorsbelieve that it could be because dogs that are indoors track lessdirt. More exposure to dirt leads to more exposure to differenttypes of bacteria, which can help strengthen the immune system.However, the Finnish study did not include parents with allergiesto dogs or cats.• Avoid foods that sour your breath such asonions and garlic, especially before social orwork occasions.• Say no to tobacco. Bad breath is just oneof many reasons not to smoke. Smokingdamages gum tissue and stains teeth. It alsoincreases your risk of oral cancer.• Rinsing your mouth with anti-bacterialmouthwashes helps prevent the build-up ofplaque-causing bacteria. Swishing your mouthwith plain water after eating to remove foodparticles also helps prevent bad breath fromsetting in.• Be alert to dry mouth. Lack of salivapromotes tooth decay and can cause badbreath. If your mouth is dry, drink plentyof water.• If your bad breath continuesdespite your best efforts,see a doctor. Bad breath canbe a symptomof medicalconditionssuch as sinusinfection,postnasal dripfrom allergies, lunginfections, diabetes,liver or kidney diseases.source: WebMD.comParents with these allergies are more likely to have children withthe same allergies, and having pets around very young childrenwho are allergic may not be safe. source: indianexpress.com

08profilefirst loveColorectal surgeon Dr Charles Tsanghas never forgotten his first love inmedicine – his patients.With passion comes sacrifice.This is what Dr Charles Tsang, colorectal specialistand founding partner of a colorectal clinic at MountElizabeth Novena Hospital – Singapore’s newest privatehospital – believes. And this is how he has lived his lifefor over 15 years, making sacrifices in order to bringquality treatment and comfort to his patients.first encountersDr Tsang’s foray into the medical profession beganwhen he was a teenager, through a number of events,which opened his eyes to the beauty of the profession.“It started when I read some medical fiction booksin my teenage years, which gave me a very glorifiedimpression of the career,” Dr Tsang shares.Following that, his younger brother fell ill when DrTsang was 16 years old, and had to spend months inhospital for treatment. “Seeing him go through thetreatment was an experience that stayed in my mind.I was able to see not just how the illness affected mybrother but my whole family as well, and I could see

09The field is quite ‘young’ comparedto other disciplines, but it is aconstantly evolving field, with newinnovations to help doctors treatpatients better.how people interacted with doctors and nurses. Thatgave me a better idea of what the profession wasabout, outside of the ‘perfect’ picture that those booksdrew,” he reveals.An accident also gave Dr Tsang the opportunity topersonally experience the dedication of doctors. “Iwas in Malaysia celebrating Chinese New Year withmy family, and we were playing with fireworks. Iwas holding a lit Roman Candle in my hand when itexploded,” Dr Tsang remembers. “I suffered burnson my right hand. My father rushed me to a 24-hourclinic nearby…“I remember the doctor was very kind and gentle,giving me a jab to dull the pain. Then he painstakinglycleaned and debrided my wound, and continued doingit daily for almost two weeks until my wound washealed,” he continues. “This was the first moment thatmade me realise that being a doctor meant that I couldplay a part in helping people, especially in timesof emergency.”loving his fieldOver the last 15 years, Dr Tsang has made it his goalto provide quality care for his patients, first through acareer working in the public healthcare sector, as wellas in his role as an educator in the National Universityof Singapore. And he loves being a specialist incolorectal surgery.“Colorectal disorders are actually common conditionsthat affect many people, and you are kept busy because

10profile

11I can get through themost trying of times, aslong as I focus on myfirst love, which is makingmy patients better.there are many patients who need help. Surgery in thisfield has also evolved a lot over the last 15 years, fromopen surgery to keyhole surgery in the last eight years,and then surgical robots in the last four,” Dr Tsangexplains. “The field is quite ‘young’ compared to otherdisciplines, but it is a constantly evolving field, with newinnovations to help doctors treat patients better.”Over the years, the most memorable case Dr Tsanghas seen was an emergency surgery that he had toperform on an elderly patient from Malaysia.“The patient was very sick when I saw him – a largepart of his intestine had died, and there was gangreneon his bowels. In addition, he was coughing up phlegm– it was in his phlegm that we found a worm, whichwas something usually only found in animals,”he recounts.“After we found the cause of the illness, we found outthat we couldn’t administer the deworming medicineorally because his body couldn’t absorb it through thebowels. So we had to apply for approval to fly in aninjectable version of the medication that was usuallyonly used by vets – we administered the medicationthrough an IV and the patient made a dramaticrecovery,” he smiles. “He walked into my clinic a monthlater, which was amazing.”recent developmentsIn recent years, a large proportion of cases Dr Tsanghas seen has involved colorectal cancer, whichaccording to the Health Promotion Board, is the mostcommon cancer in Singapore.“The most common symptoms of colorectal cancerwould include blood in the stools or a change inbowel movements, and later abdominal pain anddistension in the tummy. But these are consideredlate symptoms – patients with these symptoms mostlikely already have late stage colorectal cancer,” DrTsang says.“Currently, the emphasis is on screening patients whoare 50 years of age and above for the condition, even ifyou feel absolutely fine and have no such symptoms.Large population studies have found that screeningimproves one’s chances of survival of colorectalcancer,” he adds.These recent developments form part of the reason whyDr Tsang decided to play his part and “walk the talk”,recently undergoing a colonoscopy on camera as part ofan initiative to promote screening for colorectal cancer.“As a doctor, if you want to be passionate about a causeand spread the message on the importance of screening,you have to practise what you preach. Since I turn 50this year and I hadn’t done my screening, when theopportunity came up for me to do the video, I agreed.”While other doctors may have found it awkward toundergo such a procedure on camera for the world tosee, Dr Tsang chose to look at it as a chance to identifywith his patients. “I narrated my experience as if Iwas talking to a patient, explaining what I was goingthrough,” he reveals. “And now that I’ve actually gonethrough it, I can share it with any patient who walksinto my clinic and actually be a credible source ofinformation. I feel that my patients can identify betterwith me, and I can also be a role model for colleagueswho have not had the procedure.”So how did he find his “performance” on camera? “It’sso strange watching yourself on television!” he laughs.“But friends and family members who have seen thevideo have been very encouraging and have said thatI did okay.”worthy sacrificesThe road to becoming a successful colorectal surgeonhas not been an easy one for Dr Tsang. He has mademany sacrifices for his career, especially in the amountof time he is unable to spend with his family members– his wife, two daughters and son. Even family holidaysare sometimes spent “on the job”, when he visits lessdeveloped countries to see what their medical systemsare like. “They are used to the lifestyle, and they see itas a commitment that I have made to my patients andprofession,” he shares.

12profileI like how the hospital looks at the needs of patients, family membersand doctors. In terms of design, layout, functionality, comfort, andequipment, I feel that it’s second to none in the region.They too share in the sense of satisfaction when thefamily meets patients outside, and in the cards andletters that he receives. In fact, when Dr Tsang askedhis oldest daughter, who is going on to her second yearof medical school, why she wanted to become a doctor,her response was that she had him as a role model.“The biggest compliment that she’s ever given mewas telling me that she had seen how I had dedicatedmy time and life to helping my patients, and that washer inspiration to become a doctor,” he says proudly.“She even wrote in one of her essays that it finallydawned on her what the absence from family dinners,late nights, and the father who didn’t turn up for themovie meant, which played a part in her decision tobecome a doctor.”All in all, the biggest motivation that gets Dr Tsangthrough even the most difficult of days is making thepatient better.“My biggest source of stress is finding that theredoesn’t seem to be enough hours in a day – that’sone of the reasons why I chose to leave the publicsector,” he explains as his reasons behind settingup his own private practice with his partner, Dr DeanKoh. “I wanted to have the opportunity to spend timewith each of my patients and give them quality care,and I believe Mount Elizabeth Novena Hospital is theright place for me to do this,” he states. “I like howthe hospital looks at the needs of patients, familymembers and doctors. In terms of design, layout,functionality, comfort, and equipment, I feel that it’ssecond to none in the region.”Though he recognises that many challenges may facehim, Dr Tsang believes that keeping his focus on hispatients will be his motivation. “I can get through themost trying of times, as long as I focus on my firstlove, which is making my patients better.”

13snapshotsseeing the futureParkway Pantai Limited (PPL) has set up a S$2 millionscholarship fund to provide financial assistance to undergraduatestudents pursuing a medical degree at the National Universityof Singapore (NUS) Yong Loo Lin School of Medicine. TheMount Elizabeth-Gleneagles Scholarship, bond-free and valued atS$10,000 each, will cover part of the students’ tuition fees.The endowed gift of S$2 million, together with the governmentmatchinggrant, will provide up to S$160,000 of studentfinancial aid annually. A maximum of 16 students will stand tobenefit from the scholarships each year, and the first award isexpected in Academic Year 2013/14.PPL Chairman, Dato’ Mohammed Azlan Hashim presenteda cheque for S$2 million to Associate Professor Yeoh KhayGuan, Dean of the NUS Yong Loo Lin School of Medicine, atan appreciation event hosted by NUS President, Professor TanChorh Chuan, on 26 June 2012.Dr Tan See Leng, Group Chief Executive Officer andManaging Director of PPL, said, “We believe in nurturingthe next generation of medical leaders who will play a criticalrole in shaping the future of medicine for Singapore. ThisScholarship will offer students, who are committed anddriven to succeed in this profession but may be constrainedfinancially, a boost to their medical education journey.Parkway Pantai Group is honoured to play a part inthis journey.”Dato’ Azlan added, “The Mount Elizabeth-GleneaglesScholarship is an initiative which affirms PPL’s commitment togiving something back to the community and striving to make adifference in the markets we operate. This is not the end of ourefforts. Besides Singapore, we will be looking at opportunities tosupport the development of the medical profession in Malaysiain the coming months.”From left: Dr Lim Cheok Ping, Vice Chairman of PPL’s Board of Directors, Professor Tan Chorh Chuan, Dato’ MohammedAzlan Hashim, Associate Professor Benjamin Ong, Associate Professor Yeoh Khay Guan, Dr Tan See Leng

14snapshotsexemplary leadsSome of Singapore’s leading medical and healthcare professionals,together with local celebrities Edmund Chen and Xiang Yun,shared their personal colonoscopy experiences at Parkway CancerCentre’s Walk The Talk event held at Mount Elizabeth NovenaHospital on 21 July 2012. The celebrity couple was among the firstto undergo colon screening at the hospital.“With first-hand experience, we are better equipped to allay fearsand misconceptions about colonoscopy among family, friends andfans,” said the husband and wife.Dr Teoh Tiong Ann, Consultant Colorectal Surgeon in MountElizabeth Hospital, who performed colonoscopy for EdmundChen and Xiang Yun stressed, “Colonoscopy is recommendedfor average risk individuals about 50 years of age, and high-riskindividuals who have a family history of colorectal cancer. It isa relatively safe and painless procedure when performed by anexperienced colonoscopist under appropriate sedation.”On the other hand, there is also a general uptrend in the survivalrate of colorectal cancer in spite of the increase in incidence rate.“No one should die from colorectal cancer, especially now.Since July last year, patients are able to use their CPF Medisaveto subsidise the colonoscopy,” emphasised Dr Ang Peng Tiam,Medical Director and Senior Consultant Medical Oncologist,PCC. “Regular screenings allow for early detection and removalof benign colonic polyps – abnormal growth of tissue, before thesepolyps have the chance to turn into malignant cancerous cells.Thus, colon cancer can be prevented and cured if detected early.”The participants of the discussion then took a pledge through ahand printing ceremony during which they committed hand-inhandto playing a more proactive role in educating about earlydetection and cure for colon cancer.colorectal cancer - statisticsColorectal cancer is the most common cancer in Singaporewith more than 1,500 cases reported a year and its incidencerate is highest among the Chinese.According to studies, Singapore has the highest colorectalcancer incidence rates in Southeast Asia: 35.1 per cent inmen and 29.9 per cent in women, more than twice that of thenext country; these rates have been increasing at an averageannual rate of approximately 2.6 per cent and 2.35 per centfor men and women respectively.

16special featuresalute to our nursesNurses are the pride and the pillars of healthcare. Patients depend on them forcare and comfort in hospitals. Doctors trust them to provide competent supportas they work together to treat patients. We pay tribute to them this Nurses’Day in Singapore for their contributions that make Parkway Pantai the leadingmedical provider.It was a rousing 1 August 2012 for the Parkway Pantaifamily as Nurses’ Day celebrations were held acrossall four hospitals as well as Parkway Shenton. Centralfestivities took place at Mount Elizabeth Novena wherethe senior management conjugated, rolling up theirsleeves to perform a song item as a small gesture ofappreciation for the great work that the nurses aredoing all the time.To recognise the excellent work of our nurses in providingprofessional care and comfort to patients, Parkway Pantaialso gave out three awards: Promising Young NurseAward, Outstanding Nurse Preceptor Award and NurseI Admire Most Award. In all categories, winners wereselected based on voting and rating by their peers.In a heartfelt message to the nurses, Dr Tan See Leng,Group Chief Executive Officer and Managing Director ofParkway Pantai said, “Your passion in making adifference in people’s lives is an inspiration to us all.We will continue to support your aspirations, developyour capabilities and recognise your contributions.”

Central Celebrations at Mount elizabeth novena hospital (Mnh)17

18special featureMount elizabeth hospital (Meh)parkway east hospital (peh)

19GleneaGles hospital (Geh)parkway shenton

20at your serviceour caregiving angelsParkway Pantai’s three recipients of Singapore’s Ministry of Health (MOH) Nurses’Merit Award 2012 have made exceptional contributions to healthcare and displayedstrong dedication in their nursing profession. Mosaic gets these outstanding nursesto share their thoughts.

21Ms Wong Yoke Yin, nurse Manager,obstetrics & gYnaecologY,ParkWaY east HosPital (PeH)What are some of the most rewardingmoments you’ve experienced in yournursing career?Yoke Yin: As a nurse, you help to nurse people from illnessto good health so they can walk out from the hospitalfeeling happy.Of course I look forward to coming in to work everymorning. Every day is a special day for me. You don’t knowwhat to expect.We do have difficult patients. Like dealing with a verydifficult customer, it can be a very challenging thing. If youshow your kindness and if everybody treats them nicely,then they will probably soften and change their attitude. Onthe whole, if the staff goes the extra mile for the patient,they can sense that the staff is genuine with their care. Inreturn, they will show appreciation and treat you well.I also really enjoy the camaraderie among staff whetherit’s during a hectic day at work, or when we get togetheroutside of work to exercise or practise tai chi.Angeline: During the Parkway Annual Nursing Seminar2011, I was the Master of Ceremonies for the first time,and also presented a paper I completed for MountElizabeth Hospital on Stress and Grief in NursingHaematology and Stem Cell Transplant Patients. Beinggranted this opportunity was, although challenging,very rewarding for me.Being appreciated by patients and gaining recognition fromthe organisation in terms of service excellence awardshave also inspired me. The support I have garnered fromthe CEO and senior management in Parkway Pantai, alongwith opportunities to voice our opinions during monthly orquarterly meetings, has made me feel like part of a homeand family.

22at your serviceMs angeline tHaM lee len,nurse Manager, HaeMatologY& steM cell transPlant,Mount elizabetH HosPital (MeH)Irudaya Selvi: There are no words to describe thegratification I feel in serving and helping people. Evena simple “thank you” makes me feel very appreciated.I had an Indonesian patient who said to me many yearsago, “You are like Mother Teresa”.The wonderful support I get from the nurses I workwith, as well as my own children when I come homefrom work, is what keeps me going strong.What do you think are some of the keyqualities a nurse should possess?Yoke Yin: As a nurse, you need a strong sense ofresponsibility and a genuine desire to help people.Intelligence, compassion, and commitment are alsoimportant traits, as well as the willingness to adaptto change. It is sometimes necessary to learn extraskills or take on additional responsibilities when theneed arises. Lastly, exposing yourself continuously tothe latest trends and technologies in healthcare andmedicine is important to stay relevant.Angeline: Willingness to upgrade one’s knowledge andskills, and passion are required. The patients in ourward need a lot of care and concern so building rapportwith them is essential.Irudaya Selvi: You need to have passion for anddedication to service because nursing is not an easyvocation. It helps to think along these lines whencaring for a patient: how would you care for him or herif he or she were your relative?What are your thoughts on winningthis award?Yoke Yin: I feel very honoured and surprised to win thisprestigious award and am grateful that my work has

23been recognised by my superiors and colleagues. Thisgives me the reassurance that patients under my carehave received quality care. I’d like to also thank myimmediate supervisor Ms Wan Yoon Kuen, Senior NurseManager, for helping me do my job well.Ms irudaYa selvi Packia JaYaraJ,nurse Manager, vviP Ward,gleneagles HosPital (geH)Angeline: Receiving this award has been one of thegreatest recognitions in my career. It really warmedmy heart when the entire team from MEH, includingthe CEO, Director of Nursing, Assistant and DeputyDirectors of Nursing, and the Group Director of Nursingattended the awards ceremony. I am also very thankfultowards Senior Nurse Manager, Ms Teow Geok Eng, whohas groomed me over the last four years, and Ms JessyWoo, Director of Nursing (MEH).Irudaya Selvi: I am really happy and surprised, as I didn’tthink I would win. My family is also very proud of me, asthey know how hard I worked. I’d like to thank Dr TanKai Chah for his encouragement and help, AssistantDirectors of Nursing Lisa Chong and Constance Koh,and Sister Pang Baik Eng who had selflessly mentoredme and helped me stand on my own two feet as NurseManager before her retirement.Do you have any words of wisdom to sharewith other nurses aspiring to be like you?Yoke Yin: Always put your heart and soul into what youare doing and do not treat it as just a job. If you havethe opportunity to travel abroad for training, grab it andlearn about different work cultures and practices.Angeline: Love yourself and appreciate the peoplearound you, whether it’s at home or the workplace.Take care of your health and image to increase others’confidence in you.Irudaya Selvi: If you truly work hard, your efforts will berecognised one day.

24spotlightour brand storyParkway Pantai has created distinct personalities for each of its three hospital brandsin Singapore. An advertising campaign was rolled out in July to raise awareness of eachbrand and what it stands for.With the launch of newbrand advertisementson 1 July 2012,Gleneagles Hospital,Mount ElizabethHospital, MountElizabeth NovenaHospital and ParkwayEast Hospital have setout to accentuate theirunique strengths andto bring their brandsto life through clearlydefined verbal andvisual messaging.For the MountElizabeth brand, it isabout renewing hopeand providing newpossibilities throughits high concentrationof medical specialistsand cutting-edgetechnologies, neatlyencapsulated in itstagline “It’s possible.”.Gleneagles is “On your side”, as your partner inhealthcare who understands your needs and takes overyour worries, so that you can focus on the people andactivities you love.“Feels like home” is what Parkway East wants youto experience, with its warm family environment andtrusted team of medical professionals.Different as these three hospital brands are in terms ofpositioning and advertisement look and feel, a commonthread runs through them – the use of lifestyle imagescentered around individuals, reflecting their hopes andaspirations for a better future.

MountE_ColorectalCancer_STJP_244x370mm.indd 19/3/12 6:04 PM25STHP_327x270mm.pdf 1 9/11/12 2:50 PMimagine ahospital thatbrings new levelsof precision tocolorectalcancer treatmentit’s possible.At Mount Elizabeth Hospital, we employthe latest robot-assisted surgicaltechniques to bring enhanced precision tothe treatment of colorectal cancer. Withthe use of the Da Vinci surgical robot, ourspecialists can perform colorectal surgerywith pinpoint accuracy, minimisingdiscomfort and post-operative scarring.Combined with the utmost personalisedcare and attention, our commitment totreating colorectal cancer is just one ofthe ways that we are creating newpossibilities for our patients.Imagine a hospitalwhere keeping youexceptional isbusiness as usualIt is our nature to push the barriers of what can beTo discover more about ColorectalCancer treatment at Mount ElizabethHospital contact us today.Patient Assistance Centre24-Hour Helpline: +65 6250 0000achieved for our patients. Through our advancedfacilities, expertise and depth of specialist care, we arededicated to exploring every possibility when it comesto making the most of life's journey.it’s possible.Email: mpac@parkway.sg3 Mount Elizabeth Singapore 228510Mount Elizabeth Hospital3 Mount Elizabeth Singapore 228510Tel: +65 6250 0000www.mountelizabeth.com.sgMount Elizabeth Novena Hospital38 Irrawaddy Road Singapore 329563Tel: +65 6898 6898www.mountelizabethnovena.comScan the QR codefor more informationMount Elizabeth – It’s Possible.it’s possible.Here’s to the passionately curious.A place where no, still means maybe.A living testament to the will of a few.Who do everything necessary,Until they exhaust all possibilities.imagine ahospital withthe technologyto replacefailing heartsAt Mount Elizabeth Hospital, weembrace new possibilities in medicaltechnology everyday. For instance wenow implant advanced artificial heartpumps that replace the function ofa heart, giving end-stage heart failurepatients a new lease of life.Coupled with the exceptional care ofThe tagline says it all. “It’s possible.” underscores the tangiblebrand offering and experience of Mount Elizabeth Hospital (MEH)and Mount Elizabeth Novena Hospital (MNH), which are freedom ofour team of specialists, treatmentssuch as these are part of our ongoingchoice in terms of specialists and treatments, and quick access tocommitment to explore every optionfor our patients to return to the bestquality of life possible.advanced medical care.To discover more about the promisingpossibilities of a Left Ventricular AssistDevice, contact us today.Patient Assistance Centre24-Hour Helpline: +65 6250 0000Email: mpac@parkway.sg3 Mount Elizabeth Singapore 228510With its proven track record and unparalleled range of expertise andspecialised services, MEH has long been the hospital of choice forScan the QR codepatients in Singapore and medical tourists. The opening of MNH onfor more information1 July 2012 ups the ante of the Mount Elizabeth brand by offeringthe latest medical technologies such as the hybrid operating theatreand biograph mMR imaging system, and innovative patient-centricdesigns and features.Reflecting these brand attributes, the advertisements ofMount Elizabeth have a sophisticated and bold designthat evokes a feeling of energy and optimism. The MountElizabeth brand is about constantly pushing the barriersit’s possible.of what can be achieved, exploring every option andImagine ahospitalwhere donorincompatibilityis a thing ofthe pastDON’T KEEP LIFE WAITINGAt Mount Elizabeth Hospital, we’repassionate about medical technology thatdelivers new possibilities. Which is why weperform a breakthrough technique forkidney transplants which allows patientsto receive a kidney from a living donor ofa different blood group.Coupled with the exceptional careoffered by our team of specialists, we helpour patients get back on their feet faster,with renewed confidence to live life tothe fullest.To discover more about theexciting possibilities of LivingDonor Kidney Transplant,contact us todayPatient Assistance Centre24-Hour Helpline: +65 6250 0000Email: mpac@parkway.sg3 Mount Elizabeth Singapore 228510Scan the QR codefor more informationexhausting every possibility, so that you can live life tothe fullest.Renewing hope and giving you the peace of mind andconfidence in refreshing possibilities, today and tomorrow.You know “It’s possible.” with Mount Elizabeth.

ZPWGCPZ20841JS/ZSGXZZD28012EX 320mm(h) x 270mm(w) Gleneagles The Business Times 2 AugLH30 Jul 2012 CMYK26spotlightWe know that giving birth is one of the most amazing moments in your life.It’s beautiful, exciting and, if we’re honest, a little scary too, which is why atGleneagles Hospital, we do all we can to make you feel comfortable,pampered and relaxed.You would never compromise on quality. At this most important time inyour life, you should expect your hospital to do the same.ProceduresNormal/Assisted DeliveryNormal/AssistedDelivery with EpiduralCaesarean Delivery(Elective) with GeneralAnaesthesia/EpiduralSingle Room(2 Days)Double Room(2 Days)Single Room(2 Days)Double Room(2 Days)Single Room(3 Days)Double Room(3 Days)Package Price(S$)Medisave ClaimableLimit (S$)2,598 1,698 2,888 1,898 4,098 2,8881,650 1,650 1,650 1,650 3,500 3,500Our job is to ensure yourroad to recovery leads backto the things you loveEstimated Cash948 48 1,238 248 598 0Outlay (S$)To find out more, talk to us:Gleneagles Patient Assistance Centre24-Hour Helpline: +65 6575 7575Email: gpac@parkway.sgwww.gleneagles.com.sg6A Napier Road Singapore 258500When choosing a hospital, it’s only natural to look for one that guaranteesquality care, specialist expertise and proven technology. But we also believethat a hospital is nothing without its people. At Gleneagles, understandingour patients’ needs and building a trusting relationship with them is at theheart of our approach. After all, things always look better when we work onthem together.Nothing makes usprouder than makingyou feel like the proudestmum in the worldwww.gleneagles.com.sg6A Napier Road Singapore 258500, Phone: +65 6473 7222Gleneagles – On your sideThere’s always two sides to the story.On your side, it’s definitely less about waiting.On our side? It’s about making smarterdifferences about your healthcare needs.More importantly, it will always be aboutchoices and decisions that go hand in hand.With you.Understanding each patient’s needs and building atrusting relationship with them is at the heart of theGleneagles approach. A hospital that is “On your side”,Gleneagles believes in creating a personal experiencefor its patients by engaging them in decision-makingand tailoring the delivery of healthcare from theirperspectives, so that patients feel connected in shapingtheir healthcare.This collaborative process is second nature toGleneagles Hospital (GEH). The team thrives on astrong culture of teamwork, evident from the easycamaraderie between the doctors, healthcare workersand patients. Patients and visitors experience a friendlyatmosphere in the hospital, which immediately putsthem at ease.It comes as no surprise that the brand messages forGEH are about friendship, positivity and how partnershipalways makes things better. The GEH advertisementsare designed to be refreshing and spirited, expressedMinimally invasivecardiac surgeryhelps you live lifeto the maximumHeart surgery can dramatically improve quality of life,but we also understand that it can be a daunting prospect.At Gleneagles Hospital, our team of Cardiac specialists arepassionate about helping you choose the right option for yourneeds, and getting you back to the things you love most, faster.With Minimally Invasive Cardiac Surgery, certain commonheart problems can now be treated via small incisions, reducingscarring, pain and risk of post-surgery complications. You canbe sure that our expert team of doctors and nurses will go theextra mile to ensure that you have a smooth recovery.Talk to us or scan the QR code for more information:Gleneagles Patient Assistance Centre24-Hour Helpline: +65 6575 7575Email: gpac@parkway.sgwww.gleneagles.com.sg6A Napier Road Singapore 258500through individuals in moments of spontaneity and asense of openness in the outdoor space.Like your trusted friend who always has your bestinterests at heart, GEH wants only the best for you.By making your concerns our own, we stand “On yourside” as you embark on your journey to recovery.

*Terms and conditions apply.27321 Joo Chiat Place Singapore 427990, Tel: 65 6344 7588 www.parkwayeast.com.sgWhether welcoming a new member to your familyor using another of our specialised services, you’llfind that we are with you every step of the way.At Parkway East, our range of medical facilitiescombined with the warmth of a family environmentensures that each of our patients and their lovedones feel completely at home when they are with us.Parkway East –feels like homeRemember the one who always fixedyour bike pedals on their day off?Listened even when you two weren’t talking?How about the person who never failedto patch your bruised knees?We’re a bit like them. Someone who’ll alwaystell you that everything is going to be just fine.We’ll always feel nice. And warm.Like Home.Welcome a newmember of yourfamily, withpeople whogenuinely careEmbracing your baby for the first time, and fallingin love all over again – that’s bliss. Let that specialmoment be even more memorable when you deliverin comfort, and in the safe hands of our family ofexperienced medical professionals.Get to know us firstAt this important time of your life, there should be nosurprises, just sweet moments with your baby. Get toknow us better with our maternity tour, and learn moreabout our facilities and services. Make an appointmentwith us at +65 6377 3737.Package Price (S$*)Procedure(Excludes Doctor’s Fee)Normal / Assisted DeliveryDeluxe Room (2 days)2,430Single Room (2 days)2,280Double Room (2 days)1,5404-Bedded Room (2 days)1,490Caesarean Delivery (Elective) with General Anaesthesia/EpiduralDeluxe Room (3 days)3,970Single Room (3 days)3,750Double Room (3 days)2,6604-Bedded Room (3 days)2,520To find out more about our maternity packages,contact us or scan the QR codePatient Assistance Centre24-Hour Helpline: +65 6377 3737Email: pepac@parkway.sgwww.parkwayeast.com.sg321 Joo Chiat Place Singapore 427990There are a fewways to remindyou of your age.Colorectal cancershould not be oneof them.Playing with your grandchildren, enjoying more freetime, sharing the benefits of your experience withothers. Ageing can be fun. But as we all know, it’s notwithout its risks. One of which is colorectal cancer.How does age matter to colorectal cancerColorectal or bowel cancer is the number one cancer in Singapore. Asyou get older your chances of developing colorectal cancer increase.Is colorectal cancer curableEarly detection of colorectal cancer increases the chances of cure bysurgery and, where necessary, chemotherapy. The later colorectal canceris detected the less likely treatment will be curative.Prevention & detection -The importance of colonoscopyMost colorectal cancers start with a non-cancerous growth known as apolyp. Colonoscopy can detect polyps and remove them. Not surprisingly,the earlier you detect polyps or cancerous growth, the better. Whileeveryone can benefit from colonoscopy screening, it is stronglyrecommended for anyone over 50 and for people with parents, siblingsor children with a history of colorectal cancer or polyps.Parkway East Hospital (PEH)focuses on the theme of homewhere patients are treated likefamily. Its tagline “feels like home”sums up the hospital’s valueproposition of providing a cosy andcaring environment, where patientscan feel the reassurance andcomfort that only home can give.This is achieved through its tranquilenvironment and dedicated,compassionate medical team.A boutique private hospital in theEast, PEH has a long established*FixedMedisave EstimatedProcedure Price Package Claimable Limit Cash Outlay(S$)(S$)(S$)Colonoscopy 1,284 1,250 34reputation for its personalisedColonoscopy &1,712 1,600 112Gastroscopy*Prices quoted include professional fees and GST, but exclude first specialist consultationapproach to patient care. Manyfee and other concurrent procedural fees (eg. additional blood tests, X-rays, biopsiesand histology).Contact us to make your appointment or scanthe QR code to find out morepatients and their families havePatient Assistance Centre24-Hour Helpline: +65 6377 3737Email: pepac@parkway.sgwww.parkwayeast.com.sg321 Joo Chiat Place Singapore 427990built relationships with PEH acrossgenerations. The hospital alsoboasts many long service staff who have served more than 30 years.We Want your feedbackTo deliver its brand promise, PEH’s advertisements adopt warm colours to set thevisual tone of reassurance and comfort. The images capture a special momentin time, in a homely place that feels warm, comfortable and familiar at the sametime. A graphic device of a Post-it note is used as a universal signature across allPEH advertisements to further express the brand idea of “feels like home”.A touch of familiarity goes a long way. With each generation, PEH will continue tomake you feel like we are an extension of your family, someone you can always relyon for all your healthcare needs.

28en route

29to Sri Lanka, with loveJune marked a significant milestone for Mount Elizabeth Hospital (MEH) with thesuccessful kidney transplant performed on one of the youngest recipients in ParkwayPantai’s history, by leading transplant surgeons Dr Li Man Kay and Dr MichaelWong. Dr Akira Wu was the attending renal physician.An active boy who loved running, cycling, climbing,and playing table-tennis and badminton, nine-year-oldHesith Sherwin Perera JA seemed very much like anyother child his age. Yet, belying this energetic exteriorwas a fragile boy diagnosed with a dangerous conditionat the tender age of six months old.fragile beginningsThe nightmare for the Pereras began when Hesithfirst developed fever from a urinary infection. Asubsequent diagnosis revealed that he was sufferingfrom bilateral vesico-ureteric reflux – a conditionin which malfunctioning valves in his ureters werecausing urine to flow back towards his kidneys. Whenhis urinary infections did not abate over the next threemonths, Hesith had to undergo a bilateral ureteralreimplantation – where the ends of the ureters are cutand re-tunnelled into the bladder. He was only ninemonths old.Unfortunately for the Pereras, this was not the endof Hesith’s troubles. Although he remained free frominfection, his kidneys continued to deteriorate slowlybut surely over the last eight years. By the time Hesithfirst met Dr Akira Wu at the Mount Elizabeth MedicalCentre in late April this year, the nine-year-old wasalready suffering from advanced kidney failure and wasin dire need of a pre-emptive kidney transplantation,or dialysis.Sri Lankan serendipityIt was a very trying time for the Pereras, emotionally aswell as financially. “I went to see and talk to so manydoctors in Sri Lanka, because we wanted only thebest for our only child,” revealed Hesith’s mother, MsThushara Perera.“In fact, three years ago, my former boss urged usto do the kidney transplant in Singapore. We knowthat many affluent Sri Lankans come to Singaporefor medical treatment because Singapore is one ofthe leading countries in terms of medical technology,

30en routefacilities, quality of drugs and hygiene. But due to ourlimited funds, we were forced to give up this idea.“Then, a mutual friend, Mr Priyanga, got wind ofHesith’s condition and brought us to meet his friendwho had a successful kidney transplant performed byDr Li Man Kay at MEH in 2009. He strongly encouragedme to do it at MEH and highly recommended both Dr Liand Dr Wu. My friends all felt Hesith should definitelycome to Singapore for the procedure and assured methey would help me raise the money,” shared Thushara.When word got out that Hesith was in urgent needof a kidney transplant, Thushara’s colleague wastedno time in setting up a fund to raise money for theoperation. Very soon, donations started pouring in fromvarious sources — government officers, friends fromcollege, cousins and Sri Lankans residing in Canada,parents of Hesith’s schoolmates, and even strangers.The President of Sri Lanka himself contributedS$10,000 so that within just two months, the Pererashad put together the amount they needed.

31love knows no boundariesThe other pressing concern facing the Pereras wasidentifying the best donor for Hesith. Unfortunately, hisfather, Mr Kamal Perera was not a suitable match dueto his blood type and heart bypass surgery eight yearsago. Although there were many Sri Lankan volunteers,Thushara was found to be a perfect match.“I’ve done tests back in Sri Lanka and here inSingapore, confirming that my kidney was a match forHesith,” said Thushara. “I felt I was the best choice asI am his mother, and gave my kidney to him with allmy blessings.“When we came to MEH for our tests, we found theenvironment here very different from Sri Lanka’shospitals. In Sri Lanka, we would normally see a lot ofsick patients around, with nurses running about anddrawing blood from them for all to see. Hesith found allthis too frantic and frightening. Here at MEH, it’s nothinglike that. The friendly and professional medical workersgave us assurance, reaffirming our faith and trust thatthe operation would go well for us both.”To this, Hesith nodded and chimed in, “It’s very safe forme here, not painful at all!”The young, courageous boy did not look in the least bitdefeated by the cards life had dealt him. Perhaps it wasbecause he is dearly loved by his parents and thosearound him, like his family’s neighbour ofnine years Ms Nilanthi Dilrukshi, who had flownall the way from Sri Lanka to be with them duringthe operation.When Hesith first gained consciousness after thesurgery, his very first words were, “How is my mama?”There was no mention of any pain that he might havebeen feeling — just a simple expression of a youngboy’s love and appreciation for his mother, who hadunconditionally given her own left kidney to replace herprecious child’s right one.a new beginningThe surgery was a success. Hesith and his motherhave since returned to Sri Lanka and are bothrecovering well.from left: Kamal, Hesith & Thushara Perera, Nilanthi Dilrukshi

32en route“Kidney transplant is the answer to kidney failure orend-stage renal disease, especially for young childrenlike Hesith, as they will enjoy a much better qualityof life. If Hesith were to undergo dialysis, he wouldhave to commit four hours, three to four times aweek for haemodialysis, or eight hours every night forperitoneal dialysis, which is the method normally usedfor children. Moreover, his growth would be stunted,”explained Dr Wu.“It is our hope that more family members would comeforward as donors for loved ones, as the risk of organrejection is lower. Nowadays, the keyhole laparoscopicprocedure for removing a donor’s kidney means lesspain, smaller scars, shorter recovery periods and lowermorbidity compared to open surgery. Also, donorsare statistically proven to live longer than the generalpopulation because of the need for them to have yearlyfollow-ups to monitor their blood pressure and testtheir urine.”At this point, Dr Wu also emphasised the importanceof after-transplant care for kidney recipients.“Moving forward, I’ll be managing Hesith’s aftercareelectronically from Singapore and working closely withhis local doctors in Sri Lanka to fine-tune drug dosages.This helps ensure medication compliance and minimisethe risk of chronic rejection.”“As the average kidney survival duration is 20 years,we at MEH are committed to good long-term aftercare.To me, whether my patient comes from Sri Lanka orSingapore, I regard them as part of my big family, so Iprovide this service gratis,” said Dr Wu.Two pharmaceutical companies have offered tosponsor six months’ supply of immunosuppressantdrugs for Hesith. Meanwhile, friends of the Pereras arealso trying their best to raise funds for Hesith’s futureimmunosuppressant drug needs.heartfelt thanks“It was truly a dream come true for us to haveHesith’s kidney transplant here at MEH,” saidThushara. She is particularly grateful to her bestfriend Miss Vajira Attanagoda who stood by herthrough it all.“We are really grateful to the doctors, who wouldpersonally call to update me on my wife and child’scondition if I was not at the hospital whenever theymade their rounds,” shared Kamal.“We are also very thankful for Miss Susie Yap, ourtransplant coordinator, who emailed us all theinformation we needed and even helped us find a placeto stay here in Singapore after our discharge,” addedThushara. “Thank you for making us feel at home here.“You know, my husband and I have always wantedanother child but we couldn’t because Hesith mighthave needed a transplant at anytime, so I couldn’tafford to be pregnant when that happened. Now thatthe transplant is done, the doctor tells me I can try fora baby!” Thushara confided joyfully.

33best of the bestParkway Pantai’s hospital consultancy andmanagement project in Vietnam is gearing upfor its opening by making sure it has the latestthat technology has to offer.When completed in 2013, City International Hospital(CIH), a 313-bed multi-specialty hospital located inHo Chi Minh, Vietnam, will be equipped with the latestmedical technology available in the market.Medical records and administration will becomeelectronic, with the introduction of a comprehensivemanagement software with 26 modules to meet therequirements of outpatients as well as inpatients fromreception until discharge.Another important milestone is the acquisition of thelatest medical solutions from Philips – the MRI Ingenia1.5T and Invivo Precess MRI monitoring system.The first-ever digital broadband MR system, the PhilipsIngenia will provide high image quality to aid diagnosticconfidence, increase clinical versatility and improveproductivity by shortening MRI exam times.The Invivo Precess MRI monitoring system deliversquality results, with improved efficiency and reliability,while increasing patient comfort and safety.Other examples of new technologies in the hospitalinclude the Aquillion CLX from Toshiba and the1.5Tesla MRI.CIH will be managed and operated by Parkway Pantaiwhen it turns operational next year.

34en routespreading the wordWinning awards is only incidental when the focus is providing excellent clinical careand engaging in community outreach. Through educational events from blood donationdrives to health camps, Pantai Hospital Kuala Lumpur continues to raise public awarenesson the importance of blood-giving and keeping in good health.Pantai Hospital Kuala Lumpur (PHKL) and PantaiPremier Pathology jointly organised a blood donationcampaign with Pusat Darah Negara in conjunctionwith World Blood Donor Day on 16 June 2012. This isthe second out of the three planned campaigns for2012 and there were many members of the publicand staff who lined up at the hospital to participate inthe initiative.The public benefited from aneducational talk on “BloodDonation: Why is it Important?”by Dato’ Dr Vijaya Sangkar,Consultant Haematologist and wastreated to a free ABO.KuALA LuMPur

35In addition, PHKL, inSUNGAI BESAR,SELANGOR collaboration with PersatuanKeturunan Han Kang DaerahSabak Bernam, organised ahealth camp on 8 July2012 for the communityof Sungai Besar,Selangor. The eventwas graced by YangBerhormat Dato’ Hjh Noriah Kasnon, Deputy Ministerof Energy, Green Technology and Water, who is also aMember of Parliament of Sungai Besar.The hospital provided free health screenings, offeringglucose and cholesterol tests as well as dietarycounselling sessions to the first 200 visitors at thehealth camp. Free clinical breast examinations wereconducted by Dr Zain Al Rashid, Consultant GeneralSurgeon, and Dr Miriam George, Resident MedicalOfficer while breast self-examination demonstrationswere conducted by the hospital’s breast care team.There were also health talks conducted in Mandarin byhospital consultants: Dr Tan Lye Suan, Consultant Ear,Nose & Throat Surgeon on “Lump In the Neck: What

36en routeShould You Do?” and “Varicose Veins” by Dr Lee SoonKhai, Consultant Vascular Surgeon.In conjunction with World Hepatitis Day, PHKL alsoorganised the “Hepatitis Made Easy” public forum atthe hospital to create awareness on Hepatitis A, B andC, providing free hepatitis tests as well as free liverfunction tests for the first 200 guests.This forum was conducted by Dr GanesananthanShanmuganathan, Consultant Gastroenterologist& Hepatologist. He addressed the risks of gettinghepatitis as a whole and shared prevention tips. Theforum highlighted the global prevalence of hepatitis andhelped the audience to increase their understanding ofthe consequences of chronic hepatitis by stressing thatthese viruses do not discriminate age, gender or race.Winner of Reader’s DigestTrusted Brand Gold Award 2012

37relationship mattersWith the growing medical tourism industry in Malaysia in recentyears, Pantai Hospital Ayer Keroh has been experiencing a positiveincrease in foreign patient numbers. The hospital hosted a ‘buka puasa’celebration for transport operators and local authorities to foster closerties in facilitating a robust working relationship.MALACCAOver a hundred taxi association members, ferry andflight operators, immigration and customs personnel,and various local authorities were treated to the annual‘buka puasa’ event hosted by Pantai Hospital Ayer Keroh(PHAK) on 13 August 2012.Tan Yew Aik, PHAK’s Senior Operations Manager,alongside the management team, was present to “breakfast” together with guests. The celebration, which tookplace at Hotel Seri Costa, was held in appreciation of thecontinued assistance and support rallied by the varioustransport operators and local authorities over the years.Guests were treated to a sumptuous spread ofRamadan buffet featuring an array of traditionalMalay delicacies, kuih and cakes. Activities duringthe celebration included gifting of Raya hampersto representatives of the various organisations andlucky draws. Winners went home with Raya hampers,shopping mall vouchers, unique PHAK merchandiseand goodie bags. PHAK, in turn, received a token ofappreciation from the Malacca Port Taxi Drivers andCar Rental Welfare Association.PHAK Chief Executive Officer, Gan Kong Hoe whoexpressed his regret at being unable to attend the‘buka puasa’ celebration said, “These operators andauthorities are valued affiliates of the hospital and theirservices have benefited not only the local community butin particular the foreign patients that have increasinglypoured into Malacca to seek healthcare services. Webelieve that the effort to reach out and care for ourlocal community is vital as we join hands in establishingquality health tourism in Malacca.”According to Gan, “With PHAK recognised by theMalaysian Ministry of Health as one of the healthtourism hospitals identified to promote Malaysia as ahealth tourist destination, we strive to offer affordable,top-notch medical treatment to our foreign patients,with support from our local transport operatorsand authorities.”

38accoladesaccoladescompliments to allmy wife and i had a very pleasantexperience during her hospitalisation atGleneagles Hospital.the staff really has excellent servicedisposition – from the nursing staff (9east), housekeeping, operating theatre(ot) staff, to those who transferred mywife to and from the ot.the accident & emergency staff were alsovery confident, decisive and competent.their attentiveness gave my wife greatconfidence and assurance that she wouldbe in good hands.Having spent more than 20 years inmedical institutions, i can tell that youhave a very good group of people underyour wings.special praisei underwent an operation atGleneagles Hospital.While staying at the High dependencyunit (Hdu), i found every nurse to beextremely professional.special praise should be singledout to staff nurse Heah mooi chen,who really took time to listen to myconcerns and to empathise with myphysical complaints… What a saviourduring a time when i was feeling soanxious!please convey my thanks to all thenurses at Hdu, and especially to nurseHeah – they have certainly changed myopinion of a nurse’s job!thank you once again.Happy tHerapyI would like to express myappreciation to Mr William Ho fromMount Elizabeth Hospital. He hasprovided me with the utmost levelof care. He is kind, polite andattentive. He gives his undividedattention during therapy. I amhappy with the progress that Ihave made under his care.I would also like to mentionTherapy Assistant Evelyn Foo, who isvery helpful and assists with all mytherapy sessions.a Husband’s appreciationi wish to thank you and expressmy deepest appreciation andheartfelt thanks to all yournursing staff for their excellentand dedicated services renderedto my wife during her stay at theicu in parkway east Hospital.i also like to thank your Financeand administration staff,especially Ferena lee beng neo,operations officer for her helpand support provided to my familyduring this difficult period.

39Our patients and visitors share theirappreciation of the quality serviceprovided by our Parkway Pantai staff.a cut abovei was admitted to parkway eastHospital for surgery and waswelcomed by many of your friendlynurses. of which, i must reallycompliment your staff nurse, angellim chia sing of Ward a. she isdefinitely one of the best, if not thebest nurse i have encountered todate.she made my family and i atease. it is so obvious that she caresfor all the patients from the bottomof her heart, and she stands out fromher peers. no words can describehow grateful i was when sheshowered me with care. she is anextremely caring, patient, attentiveand lovely nurse. she remembers herpatient’s name, even my children’snames – impressive!notwithstanding the pain i had togo through, i was really comfortedby the fact that the parkway pantaiGroup has such great staff! if therewere ever a service excellence awardfor nursing, i would definitely urgeyour management to recognise hercontribution. Her service is reallyfantastic! this is really what we callcustomer-centric. the nurses at thelocal hospitals have a long way tocatch up with angel.Well done, angel! continue to spreadyour love to other patients.service excellenceI would like to thank MissNursyuhaidah binte Ismailfrom the Central Patient AssistanceCentre for the prompt and polite replywith regards to my urgent enquiry.As my son was having a seriousasthma attack, I panicked andgreeted her in an impolite way. Shemanaged to calm me down andunderstand my situation. So I wouldlike to apologise to her and take thisopportunity to place on the record mygratitude for being served by one ofthe best customer service staff inParkway Pantai.extra careWe have been coming in and outof mount elizabeth Hospital sincedecember 2011.We interacted with mariyammal a/pp muthu. she is an amazing lady.she went out of her way to please myhusband, ensuring he had the type offood he wanted (he is a vegetarian)by informing the chef.she is a wonderful and caring younglady, always smiling. an efficientmariyammal – God bless her always.

40recipeBarley and Quinoa risottoBy CHeF JaniCe WonGServeS 4100g quinoa, rinsed under coolrunning water, and drained1 litre vegetable stock100g barley, soaked overnight50g borlotti beans (use fresh beans if available,otherwise canned ones are fine)¼ head purple cauliflower(white cauliflower is fine too)1 tablespoon extra virgin olive oil1 red pepper, finely chopped1 yellow pepper, finely chopped1 carrot, finely chopped30g unsalted macadamia nuts,toasted, and finely choppedsalt and pepper to tasteDIreCTIONSPut the quinoa and 500ml of the vegetable stock in a medium saucepan and bring it to aboil. Season to taste with salt and pepper. Lower the heat and simmer until the quinoais cooked – about 15 minutes – stirring occasionally. The grain will look a bit translucentwhen done. If the grain has not absorbed all the liquid, drain it in a sieve.In another saucepan, put in the barley and the remaining 500mlof vegetable stock and bring it to a boil. Season to taste withsalt and pepper. Lower the heat and simmer until the barley is cooked – about15 minutes – stirring constantly so that it doesn’t stick. Taste to see if it is done; cookedbarley should be tender all the way through. If the grain has not absorbed all theliquid, drain it in a sieve.If using fresh borlotti beans, put the beans and enough water to cover them in a pot,season to taste with salt and pepper, and bring to a boil. The beans should take about15 minutes to cook. If using canned beans, skip ahead to the next step.Break up the cauliflower florets into tiny pieces of a similar size to the other choppedvegetables. Heat the olive oil in a wok and stir-fry all the vegetables (the cauliflower,red and yellow peppers, and carrot). Season to taste with salt and pepper.Toss the quinoa, barley, stir-fried vegetables, borlotti beansand chopped macadamia nuts together, and serve.