OCTOBER - DECEMBER 2012 - Parkway Pantai

39Our patients and visitors share theirappreciation of the quality serviceprovided by our Parkway Pantai staff.a cut abovei was admitted to parkway eastHospital for surgery and waswelcomed by many of your friendlynurses. of which, i must reallycompliment your staff nurse, angellim chia sing of Ward a. she isdefinitely one of the best, if not thebest nurse i have encountered todate.she made my family and i atease. it is so obvious that she caresfor all the patients from the bottomof her heart, and she stands out fromher peers. no words can describehow grateful i was when sheshowered me with care. she is anextremely caring, patient, attentiveand lovely nurse. she remembers herpatient’s name, even my children’snames – impressive!notwithstanding the pain i had togo through, i was really comfortedby the fact that the parkway pantaiGroup has such great staff! if therewere ever a service excellence awardfor nursing, i would definitely urgeyour management to recognise hercontribution. Her service is reallyfantastic! this is really what we callcustomer-centric. the nurses at thelocal hospitals have a long way tocatch up with angel.Well done, angel! continue to spreadyour love to other patients.service excellenceI would like to thank MissNursyuhaidah binte Ismailfrom the Central Patient AssistanceCentre for the prompt and polite replywith regards to my urgent enquiry.As my son was having a seriousasthma attack, I panicked andgreeted her in an impolite way. Shemanaged to calm me down andunderstand my situation. So I wouldlike to apologise to her and take thisopportunity to place on the record mygratitude for being served by one ofthe best customer service staff inParkway Pantai.extra careWe have been coming in and outof mount elizabeth Hospital sincedecember 2011.We interacted with mariyammal a/pp muthu. she is an amazing lady.she went out of her way to please myhusband, ensuring he had the type offood he wanted (he is a vegetarian)by informing the chef.she is a wonderful and caring younglady, always smiling. an efficientmariyammal – God bless her always.