Looking Back in Time - Parkway Pantai

02ConnectContentsAPR - JUN 2009 issue 2“The ability to relate with patients and families isa skill you need to have to be a succesful doctor.”— Dr Keith Goh, read on page 1610161801 Welcome NoteNEWS04 Get clued in tothe latest industry news,happenings and events.Community10 A Day in the Life of...Three special people workingbehind the scenes.Innovation14 Mobilising Stem CellsA newly approved drug,spelling new hope for patients.16 Nurturing the Heart -Brain ConnectionDr Keith Goh enriches thelives of children.cover story18 A Step Back in TimeMount Elizabeth Hospitalcelebrates 30 years.Excellence24 Never Restingon Our LaurelsParkway’s path to JCIAccreditation.26 Healthy Canteen Foodfor a Healthier YouHealthier Canteen Awardpresentation.27 Honouring InnovationEditor’s Choice Award28 Bright Sparks:A Helping HandLightening each other’s load.29 Unsung Heroes:Every Little Bit CountsParkway praises pharmacists’savings efforts.confidence30 Company PerformanceRounding up 2008 andforecasting 2009.global leadership32 First Foray into the UAEParkway’s presence inAbu Dhabi.38 KUDOS40 happy snapsThere’s nothing like a nice, relaxingholiday to refresh and rejuvenate you.Make full use of long weekends and your leaveallowance to go for mini-breaks to any of the wealth oftravel destinations in Southeast Asia.Or if you are trying to save money, embark on a‘staycation.’ Switch off your BlackBerry and mobile phoneand curl up at home with a glass of wine and a nicebook. Alternatively, explore the hidden corners of yourcity and discover all that it has to offer.

NEWS04NEWS 05ConnectConnectAround Parkwaymarketing and managementconferenceOn 13 January 2009, Group Executive Vice PresidentMr Dan Snyder, represented Parkway as a keynote speakerat the Strategic Healthcare Marketing and ManagementConference held at the Singapore Marriott Hotel. Otherspeakers at the conference, which focused on marketingFor Immediate ReleaseOn 26 February 2009, U.S. Preventive Medicine ® , a leader inUS Preventive MedicineKathy Fleming,904-562-6239214-548-9083kfleming@USPreventiveMedicine.comParkway Holdings LimitedChristopher TeoT: +65 6349 5763disease prevention M: +65 services, 9724 5664 signed an affiliation agreementE: christopher.teo@parkway.sgwith Parkway Group Healthcare Pte Ltd, to jointlyU.S. Preventive Medicine ® , ParkwayHealth Sign Affiliation Agreement toJointly Deliver Preventive Medicine Services in Asiaparticipate ParkwayHealth Joins The in Global preventive Prevention Network medicine programmes throughout as Asian AffiliateAsia. Under the agreement, Parkway will become the Asianaffiliate in The Global Prevention Network TM , a select groupof preeminent healthcare institutions with recognisedpreventive and executive health programmes.As the Asian affiliate, Parkway will serve as a localreferral partner for The Prevention Plan and executivehealth programmes as well as an educational partnerin U.S. Preventive Medicine’s international outreachefforts. Affiliates in The Global Prevention Network TMserve as referral partners in their local markets, enablingU.S. Preventive Medicine to provide both a national andglobal prevention solution for employers, insurersand governments.NEW YORK and SINGAPORE, February 26, 2009 — U.S. Preventive Medicine ® , a leader indisease prevention services, has signed an affiliation agreement with Parkway Group HealthcarePte Ltd, a leading healthcare group based in Singapore and a subsidiary of Parkway HoldingsLimited, to jointly participate in preventive medicine programs throughout Asia. Under theagreement, ParkwayHealth will become the Asian affiliate in The Global Prevention Network , aselect group of preeminent health care institutions with recognized preventive and executive healthprograms.U. S. Preventive Medicine and ParkwayHealth will collaborate in the delivery of preventivemedicine programs, including wellness and disease management services to corporate executives,employees of sponsoring employers, and consumer members of The Prevention Plan . As theAsian affiliate in The Global Prevention Network, ParkwayHealth will serve as a local referralpartner for The Prevention Plan and executive health programs as well as an educational partner inU.S. Preventive Medicine’s international outreach efforts. Affiliates in the Global PreventionNetwork serve as referral partners in their local markets, enabling U.S. Preventive Medicine toprovide both a national and global prevention solution for employers, insurers and governments.ParkwayHealth operates 15 hospitals in Asia, as well as 48 International Patient Assistance Centers(IPAC) throughout the world.U.S. Preventive Medicine, an emerging leader in prevention, offers a suite of powerful prevention,early disease detection and chronic condition management programs, including its groundbreakingThe Prevention Plan, that improve health outcomes while reducing health care costs. ThePrevention Plan is the first-of-its kind benefit concept solely focused on preventive care, enablingindividuals to determine their top health risks and receive a customized plan and ongoing personalattention to lower those risks and become healthier.strategies for the healthcare industry in today’s world,included key appointment holders from other majorplayers in the fields of healthcare and marketing, likeApollo Hospitals Group and Weber Shandwick.Speaking in front of a diverse group of audiencemembers comprised of executives in healthcare-relatedfields from countries as far afield as France and theUnited Arab Emirates, Dan introduced Parkway, itsservices and facilities, and the unique selling points thatenable Parkway to compete successfully in the globalisedhealthcare market.Among the factors mentioned by Dan in hispresentation that have led to Parkway’s success on theinternational stage are its excellent clinical outcomes,drive for quality in all processes, competitive pricingstrategies, and Singapore’s position as a key medical hub.Dan also introduced Parkway’s eight Clinical Programmesto the audience during his presentation.parkway joins the global prevention network“Parkway is an ideal partner in helping us providepractical solutions for preventive care and diseasemanagement for The Prevention Plan membersinternationally,” said Mr Christopher Fey, Chairman andCEO of U.S. Preventive Medicine.“Prevention is a movement that is gaining momentumaround the world and is going to revolutionize the wayhealthcare is delivered. We are thrilled to be workingwith Parkway.”“Our affiliation with U.S. Preventive Medicine will helpus better educate and encourage our patients to takecontrol of their health, and allow us to provide preventiveand follow-up care to a new population of preventionmindedconsumers,” said Dr Swee Yong Peng, CEO ofthe Primary Care division of Parkway. “We are firmlycommitted to prevention and we look forward to a fruitfulworking relationship with U.S. Preventive Medicine.”visitors from abu dhabi’s zayed universityfrench delegates say bonjourOn 5 December 2008, a group of representatives fromvarious French companies paid a visit to both Gleneaglesand Mount Elizabeth Hospitals in order to learn moreabout Parkway’s operations and to present their innovativeservices for healthcare.Organised by the French Embassy in Singapore, thisvisit was in aid of helping French companies find businessopportunities in Singapore. On Parkway’s part, dedicationto making a difference in people’s lives through excellentpatient care involves exploring any new options that wouldenable Parkway to provide patients with an even higherstandard of medical care.On 16 January 2009, Mount Elizabeth Hospital hosted development programmes in the U.A.E. The group was13 representatives from the prestigious Zayed University eager to learn more about Singapore’s healthcare systemin Abu Dhabi.— ranked sixth best in the world and the best in Asia byZayed University was established in 1998 by the federal the World Health Organization in 2000.government of the United Arab Emirates to educateMount Elizabeth Hospital’s CEO, Dr Lee Hong Huei,Emirati women, and has an enrolment of about 3,200. welcomed the visitors and briefed them about Parkway’sDr Chris Nuttman, Assistant Dean of the University’s business model, giving them an overview of the servicesCollege of Art and Sciences, led the group consisting of available at Parkway’s internationally-accredited healthcarestudents, dentists and pharmacists, and the University’s facilities, and of the skilled medical expertise andDirector of Nursing, who is responsible for healthcare technology which attract patients from around the world.

NEWS06NEWS 07ConnectConnectGlobal Beatsfighting obesityArginine, an amino acid commonly found inseafood, watermelon juice, nuts, seeds, algae,meats, rice protein concentrate and soy proteinisolate may increase lean tissue growth, suggestfindings from a study published in the Journal ofNutrition. Animal studies suggested that argininesupplementation for a 12-week period not only didnot cause any adverse effects, but also decreasedthe body fat gains of low-fat and high-fat fed ratsby 65% and 6% respectively. Thus, it remains tobe seen if dietary energy would be utilized forlean tissue rather than fat gain through argininesupplementation in humans. Source: NewKerala.comgrow longer eyelashesWant longer, darker and thicker eyelashes? Latisse is theanswer with a swish of a wand. Lumigan, an eye drop used totreat glaucoma, has the side effect of lengthening eyelashes.This side effect has resulted in the birth of Latisse, which isthe world’s first and only treatment to be approved by theU.S. Food and DrugAdministration forinadequate eyelashes.There are plans tobring Latisse intoAsia, says Ms CherylTan, Director ofRegional Marketingin the Asia-Pacificfor Allergan. Localaesthetic doctors and dermatologists greatly welcome themove. As Latisse is a topical treatment, it is easier to usecompared to mascaras and fake eyelash enhancements. DrEileen Tan, a dermatologist from Mount Elizabeth Hospital,says that the number of patients requesting for eyelashenhancements has increased from nearly none five yearsago to approximately six to ten now. This augurs well forLatisse to be the newest blockbuster beauty product afterBotox. Source: The Sunday Timesegg intake = possible diabetes risk?In a newly published long-term study of 57,000 U.S. adults,researchers found that those who ate an egg everyday were58% to 77% more likely than non-egg-eaters to developtype-2 diabetes. Although the study does not explainexactly why eggs are linked to diabetes, cholesterolmay play a role. Thus it is recommended that peoplewith risk factors like a family history of diabetes andobesity consume no more than six eggs per week, payattention to overall cholesterol intake and focus onoverall health. Source: Diabetes Care, February 2009lifestyle vs genesGenes play a role in your appearance as youget older, but the real villains of aging involvebehavioural choices, so suggests a studypublished online in Plastic and ReconstructiveSurgery. In the study, 186 pairs of identicaltwins were subjected to a review whichrecorded perceived age differences between thesiblings. The results suggest unless they behaveexactly the same, the twins will exhibit theirdifferent lifetime experiences on their faces.Non-genetic factors responsible for aging aresmoking, alcohol consumption, and food intake.Depression or being in a toxic relationship alsocan lead to lines and wrinkles.Source: WebMD Health Newsdiet pill burns fatIf you thought fat burning occursonly through exercise, think again.Researchers have found a newdrug that can help burn fat, evenat rest, in mice. The findings werepresented at the Experimental Biology2007 conference in the U.S. The drug is able tomental fatigue = faster exhaustionEver wondered why a busy day at work causes faster exhaustionwhen you engage in your favourite sport after work? A newstudy published in the Journal of Applied Physiology shows thatpeople feel exhausted sooner during exercise if they haveperformed a mentally taxing task beforehand, but does notaffect cardiovascular capacity. Results showedthat participants who were subjected to a 90-minute mentally challenging task prior to theexercise stopped exercising an average of 15%sooner compared to watching a documentary.The study did not show an impact ofmental fatigue on cardiovascularresponse to intense exercise except fora higher heart rate, which was seenin participants who had watchedthe documentary. Researchersnoted that this is most likelybecause of the longer exerciseduration that was seen for this group.Source: WebMD Health Newswas seen. Thisspells goodnews fortreatment andprevention ofhuman metabolicsyndrome.Sometimes calledchemically switch on PPAR-d, the master regulator thatsyndrome X, thiscontrols the ability of cells to burn fat. This results in an condition consists of obesity and the often dire healthovercompensation of calories burned, making the mice consequences of obesity: high blood pressure, highresistant to weight gain on a high fat diet. In addition, levels of fat in the blood, heart disease, and resistance toinflammatory response associated with arthrosclerosis insulin and diabetes. Source: ScienceDaily

NEWS08NEWS 09ConnectConnectHappeningslaunch of the beautiful journeyOn 19 December 2008, Mount Elizabeth Hospital hosted MadamNatalia Tjahja, the mother of an ex-patient, for the launch ofher book entitled The Beautiful Journey — a true-life story abouther daughter, Maria Monique. The book chronicles the last fewmonths of her daughter’s life in Mount Elizabeth whilst fightinga battle against a viral attack on her heart. The book is alsotestimony to the doctors’ and nurses’ dedication and to the highquality service provided to Maria.Inspired by the courageous battle her daughter fought until thevery end, Natalia started a charity foundation in Indonesia whichgrants terminally ill children around the world their last wishes.The book launch was well attended by guests from Indonesiaand Singapore. Guests of Honour included dignitaries from theIndonesian Embassy in Singapore; supporters of Madam Natalialike Mrs Wardana from Garuda Indonesia and Mr Greg Allan,General Manager of the Marriott Singapore; and the local media.ushering in the year of the oxThis Chinese New Year, the festive spirit was clearly evidentat Parkway’s three hospitals in Singapore as doctors andmembers of senior management got together for lunch andto perform the Chinese New Year ritual of lo hei.For the uninitiated, lo hei is a Chinese New Year traditionthat is mainly observed by the Chinese in Malaysia andSingapore. It involves friends and family gathering arounda table to toss a raw fish salad (“raw fish” translates intoMandarin as yu sheng, which sounds the same as thewords for “increasing abundance”) to welcome in the NewYear and ensure prosperity and good luck for the comingmonths. Custom dictates that the higher you toss the saladwith your chopsticks, the more good luck you will garner.Thus, at each of the hospitals’ lunches, doctors from thathospital and Parkway people gathered for the lo hei and, asis the tradition, shouted their wishes for prosperity and luckfor the coming year as they tossed the raw fish salad.chinese new year surpriseOn 4 February 2009, the three long-serving staff membersat Gleneagles Hospital — Uncle Sham from the hospitalmail room, Environmental Services attendant Kamsin, andOperating Theatre assistant Poh Leong — who have beendiligently working with Parkway for five decades, were infor a surprise as Group Executive Vice President, Mr DanSnyder, dropped by unannounced to present them withgifts to honour their years of dedication to Parkway.The gifts were beautifully framed copies of theopening double-page spread of the cover story of theinaugural issue of Connect featuring the three longservingstaff members.Accompanying Dan in wishing the staff well wereGleneagles Hospital CEO, Ms Tan Poh Lan, who, in theChinese New Year spirit, also presented them eachwith a pair of mandarin oranges; Singapore Operationsrepresentative Ms Luna Lee; and Ms Soh Say Lim,representing the Service Excellence department.Speaking to each of the three veterans, Dan was fullof praise, noting that their commitment to Gleneaglesand Parkway was admirable, and something that allother staff should emulate.

COMMUNITY10COMMUNITY 11ConnectConnectA Day in the Life of…Any company, organisation or institution is only as good as the army of people whowork quietly behind the scenes to achieve its goals. Here we feature three specialpeople who make Mount Elizabeth Hospital proud.When the Sum of the Parts is Greater than the WholePushpavalliMohd Dali Bin KhalidJanet SzePushpavalli: Steady Amid the SprintWhen you’re finally settled in a bed in Mount Elizabeth responsible for cleaning the wards. “When we clean, weHospital, you have Pushpavalli and her colleagues to must make sure we don’t trip the drip stand, we must notthank. She is the one who rushes to change the sheets dislocate the wiring and cables for important life supportand prepare the bed for you after the previous patient equipment, we must not topple hot water jugs and scaldhas left.the patient,” she lists just a few of the things that can goBut this is just one of the multitude of daily tasks wrong if she’s not careful.that she must do with precision and care as an Attendant And she has to work quickly and efficiently, or patientswaiting for a bed, for example, will become anxiousand frustrated.But after 25 years on the job, Pushpavalli knows how tokeep her cool on busy days when the situation can becometense. “I tell myself to relax, and find out which are themost urgent beds so I can prepare those first.”“That way, I can make everyone happy and keep thepeace,” she says as she flashes her ever ready smile.Mohd Dali Bin Khalid: Spot-on OrderlinessIt was late evening and the clinic was closed. In itsdarkened depths, a pipe suddenly burst. Water flowedinto the clinic and towards the corridor outside. It wouldhave continued all night if not for a sharp-eyed staff onhis rounds.Mohd Dali Bin Khalid has been a staff member at MountElizabeth Hospital for 22 years, working his way up fromLaundry Attendant to become a ‘Specialist’ in cleaning.Now Senior Attendant for Environmental Services, hechecks every level of the 18 floors the Hospital occupies.That night Dali was working the second shift, from2 to 9.30pm. He had completed his stock check and justbegun inspecting every floor. “My job is to check all thepublic areas to see that everything is in working order. Forexample, I look out for lights that have blown their fuse.I also check the toilets to make sure that nothing is spoilt,and no toilet bowl is choked. If I find anything wrong,I will issue a work order for the maintenance departmentto fix it,” he says.As Dali passed by one of the closed clinics, he noticedwater flowing out from under its door. He quickly calledthe rest of his team to help, and made an urgent call tothe plumber. In no time, the previously deserted scenewas a flurry of activity as “all hands came on deck” todeal with the leak. Even the doctor who runs the clinichad rushed back with the keys. Dali himself wielded a

COMMUNITY12COMMUNITY 13Connectvacuum machine to dry the area instead of waiting forthe cleaning attendants.43-year-old Dali takes such incidents in his stride aspart of his job, and reacts quickly and efficiently. A humandynamo who cycles 20 kilometres to and from work daily,treks in Nepal, Tibet and Africa, and backpacks in Turkeyand India, there is very little that fazes Mohd Dali.ConnectJanet Sze: Spick and Span FreshnessIf no one notices anything amiss, that means Janet Sze’steam has done a good job.And every day, Janet is there first to make sure thatnothing is out of place, and that there is neither dust,dirt nor mess in Mount Elizabeth Hospital.As Senior Operations Assistant, Janet checks everyward and all the public areas. “Cleanliness is veryimportant,” she emphasises, “especially in a hospitalenvironment.” She brings to bear the housekeepingexperience she has accumulated after several years inthe hotel industry. At the same time, her job scope atthe hospital has added new vistas as she also overseesthe gardens and landscaping in the hospital. “If there areareas with defects, I will call the contractor,” she says.Teamwork is key to Janet, for all the Attendantsunder her purview must do their part for the hospitalto maintain cleanliness and make patients, their familiesand visitors feel welcome and comfortable. So Janetbelieves in positive moves to motivate her team, “If theydo a good job, I tell them ‘Well done’,” she says.After eight years at Mouth Elizabeth Hospital,Janet is still passionate about her job and enjoys theadded challenge that a hospital environment provides,compared to the hotels and serviced apartments whereshe used to work.Janet believes in positive moves tomotivate her team, “If they do a goodjob, I tell them ‘Well done’,” she says.

INNOvation14ConnectINNOvation 15ConnectMobilisingStem CellsA newly approved drug is set to changethe way stem cells are collected, spellingnew hope for patients.“You won’t even lose one hair becauseof me and Mozobil” — Dr Teoh“Doctor, did you get enough?” According to haemotologistDr Gerrard Teoh, that was the most frequent question thatpatients would ask him whenever he collected their stemcells for treatments.All that will be a thing of the past with a new drug thatDr Teoh has introduced at Gleneagles Hospital’s Clinic forBlood Disorders and Research, where he is Medical Director.The hospital is the first in Asia to use Mozobil, a drug justapproved by the U.S. Food and Drug Administration inDecember 2008.Stem Cell Harvesting TodayTypically, patients with cancers such as multiple myelomaor non-Hodgkin’s lymphomas would have their stemcells harvested from their blood or bone marrow beforeundergoing chemotherapy or radiotherapy — treatmentswhich normally destroy stem cells and bone marrow. Theharvested stem cells are later transplanted back into thepatient where they will differentiate into mature red bloodcells, white blood cells and platelets to bring the patientback to health.But there are drawbacks to the existing methods ofcollecting stem cells. For example, in the traditional methodof harvesting stem cells from bone marrow, Dr Teohexplains, “It requires surgery under General Anaesthesia,and that carries some surgical risk. Not only that, somestudies have shown that bone marrow stem cells don’tfunction as well as peripheral blood stem cells. So there isa trend towards getting stem cells from peripheral bloodrather than traditional harvesting.”However, the stem cells would first have to be mobilisedfrom the bone marrow into the bloodstream before it can becollected. The existing methods used for such mobilisationrequire either chemotherapy or a growth factor. But evenafter that, the patient goes through the anxiety of severalrounds of stem cell collection before enough is obtained fora satisfactory transplant. “The problem is that it takes abouttwo weeks to get enough stem cells for the transplant,”Dr Teoh says.Harvesting with MozobilDr Teoh illustrates how Mozobil makes a difference forsuch patients, “No chemotherapy, no growth factors, it’sjust an unsticking agent which moves stem cells from thebone marrow to the bloodstream.” He is also pleased withthe added benefit. “In three days we had enough stem cellsfor six transplants, which is amazing! In the past, you couldtry for five days and collect just enough for one transplant.So the efficiency has gone up tremendously.” This easesthe patient’s worry that he would have to endure severalrounds of collection. “It gives the patient confidence thatyou only need to come in for a week to get enough stemcells to last for as long as you need,” says Dr Teoh.Beyond Cancer TreatmentDr Teoh extrapolates that Mozobil can be used for otherdiseases in future. “Stem cells are cells that can becomeother cells. So they have the potential to make tissue forrepair, whether the tissue has been damaged by cancer,disease or injury; even for an injured immune system. Wecall it ‘differentiation’ where we take the stem cell and makeit become something different like blood cells or immunesystem cells, or others. The future for stem cells is great.“We want to extend the stem cell mobilisation to noncancerpatients, and make it available for other diseasesand conditions such as stroke, orthopaedic injury, heartattacks and spine injury.” This is where Dr Teoh hopeseven patients without cancer can potentially benefit fromMozobil as it allows stem cells to be mobilised from thebone marrow without chemotherapy or growth factors.“You obviously cannot give chemotherapy to healthypeople. And there have been records of growth factorsinducing cancer when given to healthy people, so there’sa little danger involved if non-cancer patients were toreceive growth factors for mobilisation.”The Future Within SightIn anticipation of the day when even non-cancer patientswould harvest stem cells to cure other diseases, Dr Teoh isconducting his current study on Mozobil with “a specialpatient”, as he calls him. The patient was prepared for thisday from the time he began treatment for cancer.“When we first heard about Mozobil being developed,we had the idea to create a clinical trial by treating thispatient’s cancer without chemotherapy, so as to preserveall his stem cells. Once the patient was in remission andMozobil became available, we would then give him Mozobiland collect his stem cells. He has since been given Mozobil.The stem cells we collected from him were found to be asgood as a healthy person’s. So we can extrapolate his case tothat of a healthy person’s. This means Mozobil can be usedfor healthy people.”The results have been promising. “The patient isdelighted. His doctor back home said it would have taken15 to 28 days to collect so much stem cells, yet we did it inthree days!” says Dr Teoh.Dr Teoh is currently conducting his study on the secondpatient and assures, “You won’t even lose one hair becauseof me and Mozobil.”

INNOvation16ConnectNurturing theHeart-BrainConnectionDr Keith Goh — best known as theneurosurgeon who separated youngconjoined twins Ganga and Jamuna in 2001— shares his thoughts on what motivateshim in his medical practice.The Brain Matters ...The brain, spinal cord andnervous system control all theessential functions of ourbody which define life..Make-A-Wish Foundation ®The Make-A-Wish Foundation began in America in 1980 whena boy with leukemia had his wish of becoming a policemanfulfilled for a day, with the help of the local police department.He died soon after, but the spirit of the efforts to make hisdream a reality lives on to this day. Make-A-Wish Foundationis a global organisation today, with a presence in 32 countriesworldwide. The Singapore chapter was launched in 2003 andfulfils about 100 wishes every year.Upcoming eventsJune 2009 7th Annual Golf Tournament,main fund raiserLate 2009 Black-Tie Champagne & Music Eveningat Grand Hyatt Hotel, fund raiserFor details, please contact Make-A-Wish Foundation(Singapore). Tel: 6334 WISH (6334 9474)Email: info@makeawish.org.sgWhen you get to know him, it becomes clear that Dr KeithGoh indeed has a special soft spot in his heart for children.This explains his interest in paediatric neurosurgery, andhis role as one of the early founding directors of theSingapore chapter of the Make-A-Wish Foundation.“Children have a whole life ahead of them, with somuch potential. If a child falls seriously ill, the emotionaland social impact of that has a ripple effect on the wholefamily, and sometimes the entire community”, reflectsDr Goh. He says that seeing a child pull through seriousillness to lead a normal life is the true reward for what hedoes. “I have operated on babies who’ve recovered and arenow going to school. I’ve treated an 18-year-old girl witha spinal cord tumour and when she married at 25, I wasable to share in the festivities. All this gives meaning tomy work. In life, we need to have purpose and direction inwhat we do, not just to working to earn a salary”.Enriching the lives of children with severe lifethreateningillnesses is foremost in his personal pursuits.As Chairman of both the Singapore chapter of Make-A-Wish and Make-A-Wish International, Dr Goh leads a globalcharity organisation which is now in 32 countries andwhose mission is to grant the wishes of these children.“These kids go through a lot, living with the spectre ofa serious medical condition, and yet are incredibly braveand resilient. Make-A-Wish is a wonderful way of bringinghappiness and hope into their lives, helping to relieve theawful pain and suffering that they have to endure. As Ialways say, we need to bring more JOY to the world!”Such a heartfelt approach has shaped his success inhis career. “Medicine is all about human relationships. Tobe a successful doctor, one must be able to relate well topatients and their families” says Dr Goh.Our SpecialistsStaffed by specialists, Dr.Keith Goh and Dr. CharlesSiow from International NeuroAssociates and its affiliatedteam, the Centre providesclinical services with EastShore Hospital’s distinctivetouch of personal care andwarmth that patients andresidents in the East havecome to expect.Our MissionTo provide comprehensive,contemporary and caringtreatment for the full range ofneurologic and neurosurgicalconditions affecting children,adults and the elderly.International Neuro Centre,Level 5, East Shore Hospital, 319 Joo Chiat Place, Singapore 427 989.Tel. +65 6344 7622 Fax. +65 6344 0117Email: Keith@internationalneuro.com.sgOur ServicesA comprehensive arrayof services is available,including:• Advanced radiologic tests such as CTand MRI scans.• Specialised neurological investigationssuch as EEG and EMG.• Neurological treatments, such asspinal tap and nerve blocks, botoxinjections, and intravenous infusions.• Neurosurgical treatments, includingmost neurosurgical operations, postoperativecare, and rehabilitationtherapy.• Novel treatments, includingimmunotherapy for brain tumours,and stem cell transplants for certainneurological conditions.• Headaches and pain management,stroke screening and stroke risk.

cover story18cover COMMUNITY story 19ConnectLooking Backin TimeConnectThis year, Mount Elizabeth Hospital celebrates its 30th anniversary. We talkto Mrs Kang Kee Chee and Ms Tang Yuet Lan about its early beginnings.Some of the older doctors are now in private practice.Whenever they come back to visit, they still call out‘Uncle Sham, you are the best!’How it All BeganBefore Mount Elizabeth Hospital became one of Asia’smost renowned healthcare and medical centres, it startedlife, as all buildings do, on paper. The hospital had beenconceived as one that would cater to a large foreign,notably Indonesian, clientele. Its location — at that time,it was the only hospital located near the Central BusinessDistrict — would see to its popularity with expats and wellheeledSingaporeans alike.Construction of the hospital began in earnest in early1978 and it was a process that involved not just topmanagement, but also staff like Mrs Kang Kee Chee, whowas the hospital’s first employee. The spry 68-year-old,Mrs Kang Kee Chee

cover story20cover story 21ConnectConnectThe plaque of Guan Gong and vase that you see in the lobby of the hospital havebeen with the hospital since it was built. It is stated in the sales contract thatthey are never to be removed.who had earlier expressed astonishment that someonein the hospital still recognised her after 30 years, laughsas she recalls her first day at work. “I started on the firstof April and I remember I was so shocked that I was theonly one starting work that day. I thought it was an AprilFool’s joke!”Building from ScratchFor Mrs Kang, who had been hired as an Assistant Matron,and the nursing team, being involved in the planning ofthe hospital meant more than just attending meetings inan air-conditioned office. At the time when she joined, thehospital was still in its planning stage. “We used to havemeetings with the architects and hospital consultants togive them our input. Although there was already a plan,we had to let them know our requirements as well. So onepart of our duty was to study the workflow and the plansand see what was required in the rooms, such as howmuch space was required for the bed, locker and chair in aroom. Initially our office was at Wellington Building. Later,the office was shifted onsite and we were going aroundwearing helmets and checking the services.”Workflow and planning aside, the other aspect of theirjob involved studying the furniture and medical equipmentsuch as suction machines and X-rays. This would pose oneof their biggest challenges. “Their delivery had to coincidewith the construction schedule. If they arrived too early,there wouldn’t be any place to put them. If they arrivedtoo late, they might not fit into the door. So this planningrequired a lot of our time. We had to study the manualsand liaise with suppliers to make sure they knew whatwe wanted. We gave them our specifications — like theheight and width — and asked the suppliers to put thesespecifications in their tender. We were very prim andproper; we didn’t favour one company over another.”Another concern was staffing. “We thought since thehospital was so big (there were 250 beds), we wouldn’tbe able to get all the staff that we would need. But wewere lucky in the sense that when we were ready to open,there were a lot of people coming back from abroad. WeMs Tang Yuet Lan

Excellence24Excellence 25ConnectNever Restingon Our Laurelshealthcare. We started off with ISO, and then tried othersystems which were manufacturing-based. None wasclose to what we have now. Then when we looked atJCI and the standards and elements that it covers, wefound it comprehensive.” That tipped the decision toenvironment by creating a culture that is open to learningfrom the timely reporting of adverse events and safetyconcerns.” To this, Jeanne adds, “There is awareness ofquality improvement and process improvement. We’vecreated a system to address any error with a ‘no blame’ConnectParkway’s JCI Reaccreditation survey takes place in Julythis year. So this is a good time to reflect on how farParkway has come with JCI accreditation and examinewhere it will go from here.seek JCI accreditation. Also, all the restructured hospitalsin Singapore were JCI-accredited. The Parkway Groupdecided to seek accreditation as well to demonstrate itsproficiency with prevailing standards.The UpshotDr Thana adds that the benefits of JCI accreditation goculture, where we can get feedback and improve things.”“Furthermore, JCI accreditation augments Parkway’sstanding in the eyes of medical tourists looking for alegitimate destination for their healthcare needs,” saysDr Thana.Corporate Ethos Revitalisedbeyond patient numbers and the bottomline. “People usedJCI accreditation instils in staff the discipline of thinkingto think that we went ahead with JCI for commercialthrough and planning the entire process of caring for thereasons – to attract patients. To some extent this is true.patient, and will continue to be a constant exercise. As JeanneMany international insurers will not even consider using aexplains, “We still have a long way to go. As we grow bigger,non JCI-accredited hospital. More importantly, however, Ibelieve that the standards have helped, and will continueto help us develop a world-class quality framework.Ultimately, it’s not the accreditation with JCI or anyoneelse that makes patients choose our hospitals, but ourreputation for care and clinical outcomes. I am convincedthat reputations are built on the quality of care patientsactually receive, rather than the number of awards oraccreditations a hospital acquires,” he says.One illustration of the significance of JCI’s impact is the“The consumer puts a lot of expectations on us, and itis ethically and morally wrong of us not to deliver thatquality of service. The CEO of Parkway Holdings Limited,Dr Lim Cheok Peng is very passionate about this,” JeanneLim, Group Assistant Vice President, Quality Division, sumsup the sentiment behind the drive to seek reaccreditationfrom Joint Commission International (JCI), the internationalarm of The Joint Commission, a US-based private-sector nonprofitorganisation. It provides accreditation for adheringto standards of healthcare and is globally recognised. Theaccreditation process enhances the culture of safety andquality within Parkway as the Group continually strives toprovide the best patient care processes and results.Making the MarkParkway’s Hospitals are the first hospitals in the privatesector to receive JCI accreditation in Singapore; GleneaglesHospital and Mount Elizabeth Hospital were accredited in2006, and East Shore Hospital in 2007.Chief Medical Officer Dr S. Thanasekaran explains, “Wehave opted to use the JCI standards as the foundation ofour quality system, which will continue to develop andstrengthen in line with the company’s vision to be the globalleader in value-based integrated healthcare, and to make adifference in people’s lives through excellent patient care.”Jeanne, who has been with Parkway since 1982, recalls,“Previously, there was no framework specifically forInternational Patient Safety Goalsthat have become mandatorysince accreditation. “For example,every patient must have twounique identifiers, such as theirname and IC number, so youdon’t treat the wrong patient. There is also a checklist togo through before surgery the way a pilot would do beforetake-off. So JCI guidelines also manage and minimise risks,”explains Jeanne. These are just simple examples of howstandardisation of policies and processes, and corporateand clinical governance are taking place in a concertedmove within the Parkway group of hospitals.As Dr Lee Hong Huei, CEO of Mount Elizabeth Hospitalputs it, “This accreditation improves public trust in ourhospitals by demonstrating our concern for patient safetyand quality of care. It also enhances safety in our work“We’ve created a system to address anyerror with a ‘no blame’ culture, where wecan get feedback and improve things.”we have to stay focused. If we have a process that impactsanother department, we must bring them in, discuss andstandardise the process. Our work is never done.”“Ultimately, patients, doctors and staff all benefit fromthis framework of standards that ensures Parkway providesthe highest quality of care to make a difference in patients’lives,” says Tan Poh Lan, CEO of Gleneagles Hospital.That said, the JCI framework and guidelines will onlybe effective in so far as everyone remembers that as Jeannesuccinctly puts it, “Quality is everybody’s business, JCI iseverybody’s business”.

Excellence26Excellence 27ConnectConnectHealthy Canteen Foodfor a Healthier YouJust as little steps go a longway, the quality of food in astaff canteen is instrumental indetermining the overall healthand performance of a company’sworkforce.HonouringInnovationGleneaglesCRC clinches BioSpectrumAsia’s Editor’s Choice AwardParkway’s Mount Elizabeth, Gleneagles and East ShoreHospitals, due to the efforts of their Food and Beverage(FNB) teams to steer the hospital canteens in a healthierdirection, were awarded the “Healthier Canteen Award” bythe Health Promotion Board (HPB) in January this year.Under the Healthier Canteen Certification Programme,which aims to help food vendors prepare healthierfood, the award certifies workplace canteens that havesuccessfully met guidelines like preparing food with lessoil, salt and sugar and have shown extra effort to provideplenty of vegetables and fresh fruit at the canteens.To achieve the certification, the FNB teams, headed byChefs Jeremy Lim (Gleneagles), Lee Thiam Huat (East Shore)and Randy Chow (Mount Elizabeth) had to go through athree-step process that took a year to complete.In the initial stage, the teams had to attend a briefingby HPB to understand the programme’s certificationprocess and to learn ways to encourage more people topick healthier food choices. Next, food vendors startedimplementing the new guidelines and introducedhealthier food options for at least three months beforean audit check was conducted to ensure food was tastyyet in-line with the stipulated guidelines.Canteens that pass the final on-site audit check will receivea “Healthier Canteen Award” certification for one year.Some of the methods the teams used to make thecanteen food more healthful included replacing coconutmilk, a popular ingredient in local dishes, with fresh milk;removing chicken skin; and cutting down on the numberof deep fried dishes on the menu.They also worked with HPB officers to create awarenessamong staff on the benefits of healthier canteen food.“Initially, some of them were not used to eating meat withoutskin,” said Chef Lim. “But they understand the importanceof healthy eating and got used to it eventually.”“We are glad that the response has been veryencouraging,” said Chef Lim. “The challenge now is forus to continue cooking food that is both tasty and goodfor health.”One of Singapore’s leading clinical researchorganisations, GleneaglesCRC Pte Ltd, asubsidiary of Parkway Holdings Limited, hasbeen honoured with the very first Editor’sChoice Award for Emerging CRO Companyof Singapore for 2008 by BioSpectrum Asia— Asia’s most widely circulated life sciencesmagazine. The editors of BioSpectrummade their decision to hand the award toGleneaglesCRC due to its innovative businessmodel and potential to emerge as an industryleader in the near future. Dr Yap Kok Wei, Chief ExecutiveOfficer of GleneaglesCRC, accepted the award fromMr S. Iswaran, Senior Minister for Trade and Industry, atthe awards ceremony on 5 March 2009.GleneaglesCRC today conducts clinical research throughits eight offices in Asia and with a network spanning 270hospital sites and with more than 1,000 investigators acrossthe Asia-Pacific region, allowing it to be at the forefront forthe recruitment of study subjects.In the coming year, GleneaglesCRC will belaunching exciting initiatives such as a collaborativeproject with Murdoch University, Western Australia,to conduct two ICH-GCP (International Conference onHarmonisation of Good Clinical Practice) workshopsin Malaysia and Indonesia. GleneaglesCRC will also beworking in collaboration with several major Americanand European companies to conduct clinical trialsin the region. The company is also mulling over apossible strategic expansion to Japan.

Excellence28Excellence 29ConnectConnectBright Sparks:A Helping HandDepartments work together to lighten each other’s load at Mount Elizabeth Hospital.Unsung Heroes:Every Little Bit CountsParkway praises pharmacists’ saving efforts.Common courtesy and mutual respect keep operationaldepartments at Mount Elizabeth for the most part prettyindependent of one another. Lately, however, issues likestaff shortage, long hours and scheduling problems haveteams looking more and more to their neighbours forsupport. “It was operational challenges like these thatled the Nursing, Environmental Services (ES), Food andBeverage (F&B) and Front Office departments to decide“We learned many things from one another andhave also been able to understand better thatthere is really no limit to learning as long as weare willing to take the first step”to establish a cross-departmental relief system — F&Bstaff filling in for ES, Nursing for F&B and Front Officecoordinating with ES — in the hopes of jointly enhancingvalue to patient care, reducing waste in the system andimproving staff morale all at the same time,” explains DrKelvin Loh, Division Vice President, Operations.From the start, teams and their leaders sat downtogether to set common goals, discuss best practicesand determine strategies. This kind of open dialogue isessential in any kind of collaboration and, according toDr Loh, was the principal reason behind the success atMount Elizabeth.This is not to say that the project didn’t come withits own fair share of challenges. Actually, the idea ofinterdepartmental support was met with mixed feelingsfrom staff at the beginning.“Resistance to change and stepping outof our comfort zones were the biggestchallenges we faced,” says Caren Chiang,Assistant Manager, Front Office.Initial misgivings gave way toenthusiasm as teams and individuals beganreaping the numerous benefits that camewith collective efforts.“We learned many things from oneanother and have also been able tounderstand better that there is really nolimit to learning as long as we are willing totake the first step,” remarks Caren.Just as rewarding as self-learning are thebenefits experienced by patients becauseof the cross-departmental synergy. InNursing, this means nurses spend less timedoing paperwork and more time caringfor patients; and in F&B, ES and Front Office, adequatestaff means less overtime and more importantly, higherquality service.The collaboration between the four departmentsexemplifies teamwork at its best. Their efforts havechanged the way teamwork is viewed and has set thestandard for future projects to come.Chia Chian Huey, Divisional Vice President of PharmacyServices, Low Choon Yuen, pharmacist at Gleneagles, andLow Sook Han, pharmacist at Mount Elizabeth, are thethree women responsible for pharmaceutical purchasingat Parkway. Through countless hours of data collation,nurturing of supplier relationships, creativity and a lotof hard work, they will save over $570,000 in 2009 — theequivalent of $47,000 in savingseach month.Chian Huey credits strongpharmacy-supplier relationshipsas key in maintaining availabilityand affordability of medications.“We work really hard to buildgood relationships with oursuppliers — and vice versa,” saysChian Huey.The hospital-supplier relationship being a mutuallybeneficial one — suppliers depending on the business ofhospitals like Parkway’s and Parkway on suppliers forpharmaceuticals — cooperation not only makes sense butis also crucial for survival. This is especially true in timesof economic hardship, with both sides relying more andmore on the “goodwill”, as Chian Huey puts it, of the other.According to Chian Huey, this show of goodwill goes asfar as suppliers working around industry practices, such asannual drug cost increases, to aid hospitals.“Traditionally, [the price of] pharmaceuticals goesup every year — partly because of proprietary drugswhich are prohibited from being substituted with lessexpensive (generic) drug alternatives,” explains ChianHuey. “Although this year has been especially difficult forus, most suppliers have been very supportive, especiallyconsidering industry practice.”Such support doesn’t come easy and is the result ofthe tireless dedication of people like Chian Huey, SookHan and Choon Yuen to develop meaningful relationshipswith suppliers.So how do purchasing pharmacists deal with theoverwhelming task of cutting costs while still maintainingavailability and affordability of medications?“We all know it has to be done, so we set goals forourselves and do our best to meet them. It may seemimpossible at first but youhave to believe you can doit and be willing to exploreany and all avenues,” admitsChian Huey.And what motivates themto keep going?“There are three importantgroups of people we arealways thinking about – ourpatients, doctors and shareholders. For our patients anddoctors, we try our hardest to get them exactly whatthey need when they need it, while still keeping priceslow. At the same time, we must keep our bottom-linefinancially viable for shareholders. It’s a difficult balanceto maintain, but there’s much satisfaction in beingable to make everyone happy.”The cost-saving achievements of ChianHuey, Sook Han and Choon Yuen are proofthat even the smallest of efforts or, inthis case, the smallest of teams, cangreatly impact the whole. For alltheir efforts, big and small,Parkway commends them.

Confidence30Confidence 31ConnectConnectGroup PerformanceA round-up of the year 2008 and what lies ahead for Parkway staff in 2009.Over the last financial year, we expanded our networkand the renowned Parkway franchise to new and excitingmarkets. In India, the company has completed itsinvestment in a joint venture to construct and operatea new hospital in Mumbai, and signed an agreementto manage the upcoming Danat Al Emarat Women andChildren’s Hospital in Abu Dhabi. These investmentsexpand our network of international hospitals beyondthe Asia Pacific region and are excellent opportunitiesfor us to tap into these high growth markets. We areconfident that our presence there will provide a goodplatform to capitalise on rising demand for high qualitymedical services.In Singapore, construction has already commenced atthe Novena site on what will be the company’s flagshiphospital for both Singaporean and international patients.Securing the Novena site is key to our expansion plansin Singapore, in view of the scarcity of land and theopportunity for further growth in this country.Financial performance945.4 869.734.8 298.02008 20072008 2007RevenueProfit(S$, Millions)(S$, Millions)Note: Graphs not to scaleDespite the ongoing turmoil in the global financial marketsand the impact on the world’s major economies, 2008was a year of achievements for Parkway. We succeeded inexpanding our network and strengthening our positionas a leading provider of value-based integrated privatehealthcare in Asia.At the end of 2008, we operate 16 hospitals (threein Singapore, 11 in Malaysia, one in Brunei, one inIndia), 49 medical centres and clinics (43 in Singapore,six in Shanghai, China), nine Radiologic Clinics, fourlaboratories and 48 ParkwayHealth Patient AssistanceCentres (PPAC) across the world. Utilising the latestmedical technologies and innovations and backed bythe experience and knowledge of top-tier specialists, ourmedical facilities are able to set the highest standards inpatient-focused care and clinical outcomes.Growing our key marketsParkway’s strategy has always been to focus on deliveringreturns to shareholders and laying the groundwork forfuture growth, and this is even more important to us inthese uncertain times.Over the last year, we have had the support of manytop-tier financial institutions which have providedthe financing for our expansion plans, in particularthe syndicated credit facility for the land cost and theconstruction cost of the new hospital and medical centreat Novena.Meeting the challenges aheadLike many other companies in Singapore and the rest ofthe world, Parkway is facing an economic environmentthat is unprecedented in its challenges. While our regionalbusiness is sound and long-term industry fundamentalsremain intact, we must maintain our vigilance inmanaging our overheads and in maintaining our worldclass quality standards.We would like to thank all staff for their commitmentand dedication in helping our company achieve its missionto make a difference in people’s lives through excellentpatient care.We would also like to extend our gratitude to ourdoctors, who ensure that we are able to provide the bestclinical outcomes possible for our patients.2009 will be a year of challenges,but we are confident thatwe can weather the stormand emerge from these timesstronger and more efficient.2009 will be a year of challenges, but we areconfident that we can weather the storm and emergefrom these times stronger and more efficient.Dr Lim Cheok Peng, Managing Director,Group President and CEO of ParkwayHoldings Limited

GLOBAL LEADERSHIP32GLOBAL LEADERSHIP 33ConnectConnectParkway’s Forayinto the Middle East“The richest city in the world” is how CNN has termed Abu Dhabi.Not surprising for the federal capital of the United Arab Emirates.Parkway recently signed an agreement to manage Abu Dhabi’snew state-of-the-art hospital for women and children.Its name translates into ‘Pearl of the Emirates’ and theowners certainly hope the moniker will be prophetic forthe Danat Al Emarat Women and Children’s Hospital inAbu Dhabi.To be built in honour of Her Highness Sheikha FatimaBint Mubarak, wife of the President of the United ArabEmirates, Danat Al Emarat Women and Children’s Hospitalembodies the “Mother of the Emirates”, as the Emiratisfondly refer to her. It has been designed in the femininefluid lines of a gracefully flowing veil, representing theform of sand sculpted by the winds in its shape, andsymbolising the element of water in its glassy, serene andreflective façade.Within, it will nurture 17 storeys of activities and facilitiesfor the safety, comfort and well-being of women, theirchildren and families. It can contain up to 260 beds to hostwomen for childbirth, and obstetric and gynaecologicalailments, as well as to provide orthopaedic care for children.The hospital is expected to deliver over 8,000 babies a year.The wards and rooms are luxuriously designed to welcomeand put patients at ease throughout their stay, while theyare in good hands of the medical care staff.On 22 December 2008, Parkway officially signed theagreement to manage the hospital and provide clinicaldevelopment services. Managing Director, Group Presidentand Chief Executive Officer of Parkway Holdings Limited, DrLim Cheok Peng, said, “We will definitely strive to achievethe finest clinical, service and operational outcomes.The Middle Eastern market is expected to experiencestrong growth in the coming years and Danat Al EmaratWomen and Children’s Hospital will be a key milestonein Parkway’s vision to be the global leader in value-basedintegrated healthcare.”United Eastern Medical Services LLC, which signed theagreement with Parkway, says that, “Parkway is one ofthe region’s leading healthcare service providers with anetwork of 16 hospitals across Asia, with more than 3,400beds providing premier-quality healthcare. It will managethe hospital in accordance with the highest internationalstandards for patient care and safety.”Danat Al Emarat Women and Children’s Hospital willbe Parkway’s first venture in the Middle East and, withits extensive track record in Asia, it is well-placed to fulfillDanat Al Emarat Women and Children’s Hospital based onartist’s impression.“The design was thought out to makepeople react to it with such force thatthey relate to it as a ‘wind sail of hope’or a ‘Beacon of Light’ that guides peoplein need like a lighthouse in the middleof the sand ocean. It’s like a guidinglight that brings hopes for a good port.”— Enrique Greenwell, Intl. Assoc. AIA Vice President, HKS Inc.

GLOBAL LEADERSHIP34GLOBAL LEADERSHIP 35ConnectSparkle in the DunesConnectAbu Dhabi defies visions of a city in the desert. Visitors will begreeted instead with lush gardens and parks, green boulevardsalong the streets, spectacular skyscrapers, glitzy luxury hotelsand shopping malls designed to astound.Much of the transformation from desert to developed cityoccurred in the last decade, driven by the desire to attracttourists and investors. To that end, the government allowedforeigners to buy land,lifted restrictions on alcoholconsumption and embarkedon several infrastructureprojects.The result is a bustling,modern city where theworld is flocking to for workand play.There is certainly enough todo in Abu Dhabi.For the tireless shopper,the range of goods on offer,from antique Middle Eastern treasures to modern top-ofthe-lineitems, will certainly delight and satisfy. The Souks, ortraditional bazaars, still retain their old-world charm withtheir warren of alleys. The shopping malls in Abu Dhabi arelarge, with each new one trying to outdo the last by packingin restaurants, global designer brands, cineplexes, foodcourts– the list is endless. Prices are attractive as there is no salestax in Abu Dhabi. But if you really want a bargain, go in themiddle or end of the year during the sale seasons.Where food is concerned, Abu Dhabi hosts cuisines from allover the world. The cheapest food is Indian, where you canget a set meal for 5 dirhams (S$2). If you are there during theMuslim fasting month of Ramadhan, be careful not to eat ordrink in public as it is against the law. Restaurants are closedin the day, but you can be assured of a feast everywhere afterthe evening break fast time.Those hungry for adventure can head out to the desert for aSafari or to try some dune bashing. With the city’s closeness tothe sea, you may also enjoy the water if that’s more your style.So take flight and enjoy the magic and mystique of the MiddleEast in Abu Dhabi!For more information, visit www.visitabudhabi.ae“Our aim is to create a building thatwould evoke long lasting memories,create a positive psychological experienceand nurture the soul with poetic imagesof the landscape; we not only seek toprepare the patient for an environmentof technological advancement but also ofhuman care and touch.”— Enrique Greenwell, Intl. Assoc. AIA Vice President, HKS Inc.the requirements and meet the expectations of its MiddleEastern partners and patients.The fact that the hospital is designed by top-rankedhealthcare design firm HKS Inc. (USA) means that design,architecture and medical technology planning will beseamlessly integrated. HKS has designed over 150 women’sand children’s facilities worldwide.Danat Al Emarat Women and Children’s Hospital is thefirst planned all-digital hospital in Abu Dhabi. This meansthat all records will integrate seamlessly into a hospitalwideelectronic information management system. Thisreduces paperwork and eliminates duplicate tests as patientinformation is available anywhere instantly, and doctorsmay make informed decisions quickly.Hailed as a hospital of the future, Danat Al EmaratWomen and Children’s Hospital embodies the principle ofsustainable building. It makes the best use of resources, suchas highly-efficient low-emission glass that lets in naturallight while keeping out the heat. It also protects what isscarce, such as water, and uses as much recycled materialsas possible.Danat Al Emarat Women and Children’s Hospital’simpressive facilities may also be savoured by women seekinghealing for the soul. Its Spa & Wellness Centre has a day spa,beauty salon and aerobics studio; and offers hydrotherapy,anti-ageing and detoxification treatments.Danat Al Emarat Women and Children’s Hospital willembrace visitors from early 2012, when it is completed.

36Enjoy these great offers available to Parkway staff.37ConnectEnjoy 10% off à la carte items.Simply present your staff passto enjoy the discount.Terms and ConditionsAvailable at Gleneagles & East Shore Hospital outlets only. Not valid with other vouchers,promotions, discounts, and/or privileges.Enjoy a 25% discount at Pontini,Cafe Brio’s and The Piano Bar whenyou present your staff pass.Enjoy 15% off à la carte food billwhen you present your staff pass.The Cathay Restaurant2 Handy Road, #02-01,The Cathay, Singapore 229233www.thecathayrestaurant.com.sgReservations: 6732 7888Terms and ConditionsValid 1 March to 31 December 2009. Offer available from Mondayto Friday dine-in only. Not valid for eve of and on public holidays,Mother’s Day and Father’s Day. Not valid with other discounts,promotions, vouchers and VIP cards. All staff have to flash their staffpass to enjoy this discount. The management reserves the right toamend the offer without prior notice.We would like to welcome all Parkway Groupstaff to experience TONI&GUYwith an exclusive 10% discount on any hair cutor colour service, or a 15% discount on anycombined hair cut and colour service.TONI&GUY (The Heeren)03.03 The Heeren, 260 Orchard Road.t: 6835 4556 e:heeren@toniandguy.com.sgTerms and Conditions• Valid Sunday to Friday only at TONI&GUY HAIRDRESSING, The Heeren only• Kindly book a prior appointment and mention “Parkway Group”• Please present Parkway Group Staff Pass at reception to enjoy this privilegeImmediate upgrade to PremiumKopitiam Card with presentationof staff pass.Singapore’s 1st Dining StoredValue Card – Enjoy 10% off F&Bat participating outlets.www.kopitiam.bizTerms and ConditionsLimited to 1 free upgrade per card per customer. Valid from 12pm – 8pm daily. Minimumtop-up is required for activation of card. Valid at Dining Codes by Kopitiam (Level 6Plaza Singapura) and Kopitiam SingPost (Level B2 Singapore Post Centre) card countersonly. Valid till 31 July 2009.Be seenat thecoolesthotspot -The Heeren Shops! DEFINE YOUR SELFConnectGrand Copthorne Waterfront Hotel392 Havelock Road, Singapore 169663Tel: 6733 0880 Fax: 6737 8880www.grandcopthorne.com.sgTerms and ConditionsNot valid on the eve of and on public holidays. Prior reservations required. Pleasecall 6233 1100 and quote “Parkway Privileges”. Valid till 30 June 2009. This offercannot be used in conjunction with other promotions, special events, seasonaloffers and privilege discount schemes organised by credit/charge/discount cards.This voucher can be redeemed from Mondays to Thursdays only.Enjoy the followingpromotions whenpresenting your staffpass at el tororestro°bar:• Spend more than $90 on your bill andenjoy a complimentary bottle of wine(valued at $66)• Get Priority Table Reservation forFriday and Saturday*• Enjoy our weekly Sunday Family Tapasand get one free for every four payingadults. Kids under five eat for Free!• Get 10% off our Weekly Lunch Sets thatstart from $8.00 only!Acquisition180X85mm.indd 115% off cakes and pastriesat The Pastry ShopValid till 30 May 2009 – exclusive to allParkway associates – purchase yourMother’s Day Cake in May too!2/13/09 11:05:25 AMAll Parkway staff will enjoya 10% discount at anyBotak Jones outlet.• Get 10-20% off Special Events or largebookings for your celebrations.**Terms and Conditions* Reservations must be made by 5pm on that day**Block-out dates apply.Valid till August 2009FREE *Usage of Spa FacilitiesTerms and ConditionsThe discount cannot be used in conjunction with any other promotional discount such as5 eat for 4 or $5.00 off a meal with a voucher. The discount is for the employee only, notthe group they are with.Customise a t-shirt for your mum!Special rate at $49 (usual $69) with FREE Posy!Printed on quality 100% cotton American Apparel® brandedt-shirts imported from U.S.A.Please visit Ministry of Press (MOP) to place your customised t-shirtorder. Last date of order is on 13 May 2009. MOP is located at FarEast Plaza #04-31, Tel: 6736 3637, opens daily from 2-9pm.For more information, please visitwww.ministryofpress.com/parkwayhealthExclusively at Body WellnessWinsland House outlet only3 Killiney RoadWinslands House 1#B1-02 Singapore 239519Tel. 6737 1577Enjoy an exclusive 25% off Spa PackagePurchase and 15% off product purchaseswhen you flash your staff pass atBody Wellness day spa. What’s more, youare also given the privilege to enjoy freeusage of spa facilities.Terms and ConditionsStrictly by appointment. Offer is strictly till 1 March 2010. Offer is extended toParkway staff and immediate family members only. Applicable to females 21 yearsold and above. Parkway staff must accompany her family members to the spain order to enjoy the exclusive offer. Free usage of spa facilities is applicable forpackage holder of Parkway Staff/immediate family members and clients of bodywellness only. The management of Body Wellness Pte Ltd reserves the right tomake any changes to the above mentioned terms and conditions.White Chocolate Chiffon CakeSatisfy your sweet cravings with delectable cakes andpastries from the Pastry Shop. Cakes and pastries arebaked fresh everyday by our award-wining Pastry ChefIrene Soh. This month, treat yourself to a slice of WhiteChocolate Chiffon Cake. Back by popular demand, it ismade using a light chiffon sponge lined with generouswhite chocolate and topped with luscious strawberries,mangoes, kiwis and the likes!

kudos38Connectkudos 39ConnectKudosPatients extend their warmest accoladesto Parkway staff.Compliments to HDU and Ancillary staff, Rosa Misoles delos Santos from Customer Service & Chief Nursing Officer,Gleneagles Hospital“I would like to express my gratitude to the GleneaglesHospital staff for the excellent and compassionate carethey provided to my daughter. She was transported by anSOS International Transport Team to your facility.I would also like to commend the nursing and ancillarystaff, Rosa Misoles de los Santos from the customerrelations department, and the Chief Nursing Officerfor the superb care provided to my daughter and theopenness to suggestions.”Compliments to Day Ward, 8 East & Security,Gleneagles Hospital“Many thanks to the nurses at the Day Ward and 8E.They were wonderful and always ready to help us in everypossible way! All of you are so wonderful!To the Security department, thank you for being so helpfulin resolving my troublesome car parking issues.”Compliments to Ward 3B & Ward 13,Mount Elizabeth Hospital“I would like to thank all the nurses for their best care ever!You have all been very kind, sensitive and very efficient intaking care of me. I was all alone but all of you took excellentcare of me with a smile on your faces. I would like to thankall of you for my speedy recovery. Thanks and kudos! Thenursing department is the best asset to the organisation!”Compliments to Mr Selamat Bin Ismail,Mount Elizabeth Hospital“I would like to highly compliment Mr Selamat BinIsmail for his helpfulness, politeness, good attitudeand friendliness to our family. He is very professional,smiley and is always in good spirits, singing when he iswalking in the lobby. His advice to my daughter madeher very happy. Mr Selamat has done a very good jobin making your hospital a five-star hospital in Asia.I would recommend my relatives and friends to MountElizabeth hospital.Good luck and God bless Mr Selamat! You are the best.A great asset to the organisation!”Compliments to Ward 9, Mount Elizabeth Hospital“We would like to thank all the nurses for being so helpful,friendly and patient with me. We are happy about thepleasant communication and the way all of you think withus. We are proud to say that we never found any one of thenurses in a bad mood and they have always been helpful.The service in this hospital is the best that we have everexperience. Thank you!”Compliments to East Shore Hospital“I was well taken care of and made to feel at home bythe staff since I was in hospital. I came in very sick butafter seeing everyone smiling and being so friendly, allmy problems went away. I am now able to walk and doeverything (I was unable to walk when I came in). Beingvisually handicapped, they took extra care of me. I’m reallytouched by the excellent service and beautiful faces.The most wonderful thing is when I needed help, the staffcame to attend to me within a minute.May all the staff here have a successful and wonderful life.Compliments to Mr Daniel Lim, International PatientServices, Gleneagles Hospital“My wife recently delivered at your hospital. Beforethe delivery, the hospital helped us to settle someadministrative issues. We contacted Mr Daniel Limof IPAC who deserves a special recognition as hedemonstrated outstanding capabilities in understandingour situation and assisting us to work things out. He hasbeen consistently helpful, flexible with a great sense ofcustomer service.”Compliments to East Shore Hospital“I was admitted to hospital on 2 May and discharged on 5May. I would like to say a big thank you to the two elderlycleaners who were on duty during that period of time.I really appreciate their thoughtfulness. Kudos!”Thank you for your hospitality.”

happy snaps40ConnectHappy Snaps!Parkway HeroesDo you work with someone who hasachieved something extraordinaryat Parkway?One of our core values is Excellence. Thismeans going above and beyond the callof duty. If you know of someone whohas made a unique, creative or enduringcontribution, tell us. Our senior leaders willreview the nominations.The winner and the person who nominatedthe winner will each win an attractive prize.Send us an email at:grpcorpcomms@parkway.sg and nominatea deserving co-worker or team!Bright Sparks!Promoting innovation and excellenceat ParkwayWe know you have great ideas on howwe can improve Parkway. Put on yourthinking caps and using your initiativeand creativity, tell us how your innovativesolutions will increase Parkway’scompetitiveness to deliver more costeffectiveprocesses at work.YOU CAN WIN A PRIZE!Please send in your entriesby 1 June 2009 to:grpcorpcomms@parkway.sg,or Group CorporateCommunications, ParkwayHoldings Limited#16-02, TripleOne Somserset,111 Somerset RoadSingapore 238164.Submit your ideas via email with yourcontact details to Group CorporateCommunications at:grpcorpcomms@parkway.sgThe winning ideas will be published in thenext issue of Connect and the winner will begiven a prize by our CEO.

ASSUMPTIONS, they’ll be the end of us. Whoevermade up the rule that just because food came froma coffee shop, it had to be mediocre, forgettableor regrettable?Well, if there is such a rule, we just didn’t know about it. Botak Jones set out to bring wellmade, high quality, authentic American food to the heartlands of Singapore. Why? (youmay ask) Because that is where most of you live and feel comfortable.And that’s the point! If we put it only in “special” ooh-la-la places then many of you willnever know what a USDA Prime steak tastes like or Louisiana Chicken Gumbo (that’s soupy’all), or Cajun Chicken (is it good? we sell over eight tons a month!)Come on, break some of the old rules, it’ll just become a new rule. What rule is that you mayask? Botak Jones means Damn Good Food at a Damn Good Price (that’s value for money).Find out more at www.botakjones.comCheck out our made to order catering too at catering@botakjones.com