Rack Transport Stability Team (RTST) - International Safe Transit ...

Rack Transport Stability Team (RTST)Carrier Pre-Delivery Call (CPC) OverviewBusiness focus:• Timeliness of customer delivery has been identified as being key to improving customersatisfaction.• Customer notification of hardware deliveries has been identified as one of the keys toimproving customer satisfaction and ensuring that correct equipment is used for the delivery.Solution:• Improve customer satisfaction in regard to timeliness of delivery by systematic carrier precall before delivery to customer.• In order to inform customer, anticipate customer acceptance date and check the customerspecific delivery requirements.• Ensuring this new process can be measured from an operational perspective.Benefits:• Reporting structure for analysis and improvement• Driving Revenue through increased Customer Satisfaction• Client Satisfaction on:• Delivery Time Frame• Delivery Communications• All aspects of the delivery35