Rack Transport Stability Team (RTST) - International Safe Transit ...

More documents

Recommendations

Info

Rack Transport Stability Team (RTST)Suggested Carrier Pre-Delivery Call Script38• All orders require a minimum of a 24 hour advanced pre call. During the pre call the customer servicerepresentative and the driver are to adhere to the following guidelines….• Driver is to introduce themselves by name and company (if driver cannot make contact withmanufacturer appointed end user they shall contact their dispatcher immediately)• The driver is to explain what is being delivered and what shipping location the equipment originatedfrom.• The customer service representative and the driver is to review all delivery instructions noted on the Billof Lading as well as those directed to him/her by their dispatcher.• This information is to consist of :• Accessibility of tractor trailer (driver to specify length of tractor/trailer)• Specific delivery path in order to determine any specialized equipment that may be necessary• Confirmation of equipment’s final resting place. (Driver to confirm that equipment is going to be placed in finalresting spot. If not then driver is to contact dispatch immediately)• The name of person that driver must contact upon arrival.• Any specific security requirements that driver must adhere to.• Driver is to review all requirements and clarify any unclear information as well as set a 2 hour deliverywindow.
Rack Transport Stability Team (RTST)Carrier Final Delivery Checklist (at Client Facility) Verify with the client the route to be taken to perform the inside delivery. Walk the route from truck to installation location looking for obstructions, short thresholds,ramp angles, elevator capacities or other obstacles to safe handling. Install floor and door threshold coverings to protect product and property. Get more personnel if route and load weight are too much for safe delivery. Packaged products remain packaged until inside the client facility. Ask client to inspect the status of any tilt indicators, then unpack the product. Ask client to inspect the physical condition of the product and sign shipping documents. Perform the “inside delivery” of the product to the final position requested by the client. If all is well, collect the packaging materials and take back to the truck Arrange for proper recycling / disposal of the packaging materials (not at client facility)39
Page 1 and 2: Rack Transport Stability Team (RTST
Page 6: Rack Transport Stability Team (RTST

Rack Transport Stability Team (RTST) - International Safe Transit ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?