Canticle Newsletter: 11.8.11 (1 MB) - Sacred Heart Hospital

On November 7, Sacred Heart Hospital opened a new outpatient behavioral health clinic
offsite from the main hospital campus. Located at 4235 Southtowne Drive, near Golf
Road & Hwy. 93, the new clinic aims to address the strong community need for mental
health services for children, adolescents and adults in the Chippewa Valley region.
(continued on page two)
Ricardo
Bayola, MD

growth pillar
Behavioral Health Clinic
(continued from page one)
Ricardo Bayola, MD, a child,
adolescent and adult psychiatrist
at Sacred Heart Hospital, is now
seeing patients at the clinic,
ages three to 18. Counselors
from St. Joseph’s Hospital’s
L.E. Phillips-Libertas Treatment
Center in Chippewa Falls, who are
specialized in psychotherapy and
marriage and family counseling,
will also see children, adolescents
and adults at the clinic.
The clinic will be open 9 am to 6
pm, Monday through Friday, with
extended hours as needed. Patients
can make an appointment with a
counselor by calling 715-717-5899
or Toll Free 855-717-5899. The
clinic will take most insurances, as
well as Medicare and Medicaid.
A free community open house will
take place November 15 from 3:30
to 6 pm, just in time for National
Mental Health Wellness Week
(November 13–19). Registration is
not required to attend the open
house. Tours will be given and light
appetizers and refreshments will be
served.
On November 4, an internal
blessing and dedication was
officiated by Father Edmund
Klimek, Senior Chaplain, Sacred
Heart Hospital. The event, held at
the clinic, was attended by hospital
leaders, colleagues, and medical
staff. The prayer of dedication
asked for guidance and blessings
over this new area and all who seek
and provide treatment within it.
Hospital Receives a New Look
Sacred Heart Renovates Exterior to Enhance Patient Care
Beginning this
January, Sacred Heart
Hospital will begin a
three year, $20 million
process to overhaul
the exterior of the
hospital and provide
Sacred Heart with a
new look.
This renovation,
beginning on the
North side and ending
on the front of the
hospital, will not only completely change the look of the hospital, but most
importantly, will also enhance patient comfort. In addition to replacing the
leaky original windows and supports installed when the hospital was first
built in 1964, this process will also include replacing the heating and cooling
induction units in every patient room.
Throughout this process, colleagues are reminded to read and obey all
posted signs, as colleague entrances will be effected. Thank you in advance
for your cooperation and understanding. Additional information will be
provided as construction begins.
Love-Lights
Reminder
Memorializing Loved
Ones Living and Lost
Deadline for Love-Light
printing in the Leader-
Telegram is Monday,
November 21. Forms can
be found at the Information
Desk, Family Waiting
Center, Cafeteria and
Sacred Heart’s Cancer
Care Center. Completed
forms must be dropped off
at the Volunteer Services
Office no later than noon
on December 21. For more
information, please call the
Volunteer Partners Office
at 715-717-4255.

Clinical, Emotional, And Spiritual Support
Oncology Receives Donation of Tea Cart and Clock from
Grateful Family
On October 27, Sacred Heart
Hospital’s Oncology Department
received a generous donation from
a family who recently lost a loved
one. The items consist of a clock
with a small engraved plaque that
reads “Times a Wastin” and an
antique Tea Cart. In Oncology, this
cart holds a deeper significance as
it is also known as a Grieving Cart,
which is supplied with coffee and
cookies, and brought into the room
of a dying patient to help console
them, their family and friends.
More importantly, during this
process the nurse takes time to
offer their condolences. The nurse
plays a critical role in not only
caring for the patient, but also the
family.
This is a time for the family to
gather round the patient and talk
about memorable events in the
Hospital Participates in National Quit Smoking Day
On November 17, Sacred Heart Hospital is participating in the American
Cancer Society’s Great American Smoke Out by encouraging all smoking
colleagues to quit “Cold Turkey.” The hospital’s cafeteria will feature a booth
1. Tobacco makes my health insurance cost more.
with additional information about the program and smoking succession,
including 2. Tobacco a “Pledge causes to Quit” premature card that wrinkles will enter and colleagues bad complexion. into a drawing
to win a free box of nicotine replacement patches for that challenging first
3. Tobacco causes bad breath and smelly clothes.
week. In addition, the cafeteria will offer a Cold Turkey Combo Special
including 4. Tobacco a cold turkey causes sandwich, lung and chips, heart and disease. 16 oz. fountain drink for only
$3.29.
5. Tobacco causes wheezing, coughing and shortness of breath.
“The Great American Smoke-Out is a terrific opportunity for smokers to
6. Tobacco causes a hairy tongue.
commit to a 24-hour period without tobacco,” said Georgia Smith, RN, MHA,
OCN, 7. Director, Tobacco Sacred causes Heart stained Cancer teeth. Care Center. “Most ex-smokers state that
the most difficult part of quitting smoking is that first day. We hope everyone
8. Tobacco causes cancer.
will support their fellow colleagues who make the pledge to quit that day,
and hopefully 9. Tobacco forever.” causes For death. more information, please contact the hospital’s
Center for Healthy Living at 715-717-1600.
Take the
Great American
Smoke Out FACTS
individuals
life. The
nursing staff,
along with
Pastoral and
Palliative
Care, are
sensitive to
the emotional
and spiritual
needs of the
family, and
consider it a
privilege to Paula Probst (left) and the
be intimately family of Marie Diedrick
connected
to the family throughout the dying
process.
Thank you to the family of Marie
Diedrick for their generous
donation, which in her memory will
help bring much needed comfort to
patients and families in the future.
Did You Know?
An ‘Always’ Hospital
Service Tip of the Week
New HCAHPS Survey Pays
for Quality of Care
With publically reported HCAHPS
surveys currently underway,
creating a culture of ‘Always’
has never been more important.
HCAHPS measures our patients’
perception of the consistency
with which we meet their needs;
ensuring that facilities will
be reimbursed based on the
percentage that those needs are
‘Always’ met. ‘Always’ is about
every patient, every department,
every shift, and every day. In an
experience-based survey, patients
must experience excellent care on
all shifts and with every interaction.
Possible question:
Q. Before giving you any new
medicine, how often did hospital
staff tell you what the medicine
was for?
Possible responses:
A. ALWAYS, Usually, Sometimes,
Never
Service excellence

Friends Host Hope Gala
Enhancing Cancer Care to Our Region
On October 1, the Friends of Sacred Heart Hospital hosted the 2011
Hope Gala to help raise money toward the hospital’s Cancer Care
Center. The theme took guests back to a Roaring 1920’s Speakeasy
that offered fine dinning by Sacred Heart’s own Chef Randy and the
Nutrition Services team, casino games, dancing to Twin Cities show
band Belladiva, and a live auction of exclusive experiences.
In addition, the evening featured a heartwarming testimony from
Sacred Heart’s own Deb Gorman-Fouts. As a former patient in the
hospital’s Cancer Care Center, Deb spoke of her own fight with
cancer, its effects on her family, and how Sacred Heart’s Cancer Team
helped to give them the strength to prevail. In all, the event raised
more than $45,000 to help fund the most advanced technology and
treatments available in the region.
“We are so pleased with the tremendous support for our Cancer Care
Program, through this very special event,” said Ann Kaiser, CFRE,
Director, Development, Sacred Heart Hospital. “It was wonderful to
see the businesses and individuals in the community come together
to celebrate for a great cause.” Sacred Heart would also like to offer
a special thank you to the Hope Gala Committee members: Jennifer
Block, Jennifer Conaway, Joey Forster, Mike Happe, and Committee
Chair Steve Marsich.

Healthcare Philanthropy Idea Exchange
Hospital Director Participates in International Conference
On October 21, Ann Kaiser, CFRE, Director, Development, Sacred Heart Hospital, facilitated a discussion
at the 45th Association for Healthcare Philanthropy (AHP) International Conference Idea Exchange in
Boston.
The idea sharing breakfast that Ann facilitated focused on how to get new board of director members
up to speed quickly so they can begin to add value to the organization’s efforts. During the session,
Ann Kaiser
participants discussed the steps you can take to maximize the benefit to your foundation, and ensure
your new board members receive optimal satisfaction from their association with you.
“I’m very grateful for the opportunity to become involved with our professional organization,” commented Ann. “The time
spent with colleagues in the field is always valuable, sharing what I’ve learned, and gaining new knowledge on how best to
bring the community together to support the Sisters’ mission.”

Eau Claire Heart Walk
Fundraising Items Still
For Sale
Sacred Heart Hospital and its
Heart & Vascular Institute would
like to thank everyone who helped
make this year’s 2011 Heart Walk
a huge success! To continue the
fundraising commitment, the Heart
& Vascular Institute has great
stocking stuffers available from
this year’s event. Included are the
5-Cardiology/PCU Cooking With
Heart Cookbooks, as well as the
Heart Walk
T-Shirts
designed
by the
hospital’s
very own
talented
cartoonist and
cardiovascular
surgeon, John
Waciuma, MD.
The cookbooks
are $10 each
and include
many family recipes that are easy
to prepare. These great stocking
stuffers are available for purchase
at the main desk on 5-Cardiology/
PCU or for more information,
please call 715-717-4325. The T-
Shirts are $12 each and feature a
cartoon drawn by Dr. Waciuma.
This great commemorative
souvenir is available for purchase
at the hospital’s Heart & Vascular
Clinic located in the POB. For more
information, please call 715-717-
6600.
5-Cardiology/PCU
Cooking with Heart Cookbook
people pillar
Cookbooks available for purchase on 5th Floor for $10.00 each.
benefit —Heart Walk 2011.
Retirement Announcement
Pauline
Bangle
Congratulations to Pauline Bangle
who is retiring after 13 dedicated
years at Sacred Heart Hospital.
Pauline began her service in
Development and then became an
Administrative Assistant in Patient
Services, specializing in Press
Ganey and Patient Satisfaction.
With stellar customer service
skills and a pleasant and upbeat
attitude, Pauline has been a strong
asset to her team. She has been a
leader and mentor in the R.I.S.E.N.
program, demonstrating her deep
commitment to the hospital’s
mission and core values. Her many
contributions and her joyous spirit
will be missed at Sacred Heart.
In retirement, Pauline will fulfill a
lifelong dream of serving as a lay
minister. With great appreciation
and gratitude, Pauline, we wish you
many blessings in the future.
Congratulations!
Pauline’s Retirement Celebration will
be held on Monday, November 14,
from 1 – 3 pm in the Rotunda.
Thank You!
Behavioral Health Scrub Sale a
Huge Success
Sacred Heart Hospital and the
Behavioral Health Center would like to
thank everyone who helped support this
year’s Behavioral Health Scrub Sale held
October 24-25 in Bishop Hall. More than
$650 was raised to help support the
mission of the St. Francis Food Pantry.
Congratulations to Sandra Olson,
who has retired after providing 34
years of loyal service to Sacred
Heart Hospital. Sandy’s dedication
was always evident in her pleasant
interactions with her peers and
customers in Admitting. As a
Registration Representative, she
served our patients with accuracy
and great attention to detail.
Sandy has been a real asset to her
team and will be missed by many,
including her daughter Wendy
who also works at Sacred Heart.
Sandy, best wishes as you begin
your retirement. With great
appreciation and gratitude, we
wish you many future blessings.
Congratulations!
Sandra
Olson

Day Of Healing For Bereavement After Suicide
The Healing Place to Screen International Broadcast for
Survivors
Each day in the U.S., approximately 90 people take their own lives, leaving
loved ones to struggle with the loss, grief and all of those questions that
begin with “Why…?”
The holiday season can be particularly difficult for survivors. To help, the
American Foundation for Suicide Prevention is broadcasting a program
called “Day of Healing for Bereavement After Suicide” on November 19 in
more than 250 cities around the world, including Eau Claire.
The program will be shown at The
Healing Place: A Center for Life’s
Journeys at 1010 Oakridge Drive,
Eau Claire, on November 19 from
11 am to 12:30 pm. The program is
free, but registration is required by
November 17. To register, call The
Healing Place at (715) 717-6028.
Participants are encouraged to
bring a bag lunch. Coffee, soda and
cookies will be provided.
Mark Your Calendar!
Jewelry and Accessory Sale Returning Soon
On November 17 and 18, the Volunteer Partners
of Sacred Heart Hospital will host their annual
jewelry and accessory sale to benefit ongoing
hospital projects. Most items—necklaces,
bracelets, earrings, scarves, billfolds, and much
more—will be just $6.
This is a great opportunity to update last year’s wardrobe or to purchase
stocking stuffers for Christmas. Payroll deduction slips will be available for
the sale to be held in Bishop-Treacy Halls from 7:00 am to 5:00 pm. For more
information, please contact the Volunteer Office at 715-717-4255.
Volunteer Partners Attend District Meeting
Volunteer Partners board members
Jaci Fuller, Barb Filla, and Joan
Cook joined 65 hospital volunteers
from nine other hospitals at the
annual West Central District fall
meeting hosted by Cumberland
Memorial Hospital on October 26.
Bonnie Olson serves as the District
Community Health Chair. Following
a business meeting, the featured
speaker was Kristen Olson, RN,
who presented a power point on
diabetes.
community involvement
“Healing Sounds of
Christmas”
The Healing Place to Host
a Free Holiday Concert
Friday, December 9
7 pm
Florian Gardens (2340 Lorch Ave., Eau Claire).
Free and open to the public
The Healing Place: A Center for
Life’s Journeys – Sacred Heart
Hospital’s free grief support and
holistic healing center – will host
“The Healing Sounds of Christmas”
holiday concert on December 9
at 7 pm at Florian Gardens (2340
Lorch Ave., Eau Claire). The event
is free and open to the public, and
will include live holiday music from
local musicians. Complimentary
desserts and holiday coffees will
be served. Doors will open at 6:30
pm. The event is free, but advanced
registration is required by
December 2 by calling The Healing
Place at (715) 717-6028.

Don’t forget
to pick me up!
Thanksgiving
Turkey
Distribution
In recognition of the
dedicated and loyal
services provided
to Sacred Heart
Hospital, colleagues
are reminded to
pick up their Free
Thanksgiving turkey
from November
16 - 18 in the
garage near the
North colleague
entrance. Leaders
will be distributing
turkeys from 7 - 8
am, 2 - 5 pm, and
10 pm - midnight.
Colleagues must
present their
coupon to redeem
for a turkey. May
you all have a very
happy and joyous
Thanksgiving
celebration!
Service Standards
Mandatory Sessions Begin Nov. 8
All Sacred Heart colleagues are reminded to
attend one of the below mandatory sessions for
the roll out of the hospital’s newly revised Service
Standards.
• Nov. 8, 11, 15, 22 7:15 - 8:15 am
• Nov. 8, 11, 15, 22, 28 11:00 am - 12:00 pm
• Nov. 8, 10, 29 5:30 - 6:30 pm
BENEFIT uPDATE
These one hour mandatory
sessions will be held in the
Community Auditorium, where
food and drink will be provided.
To view the revised Service
Standards, please select the Core
Values/Service Standards link on
the new HSHS Intranet (shown
below). For more information,
please contact Organizational
Learning at 715-717-4998.
NOW
OPEN
Sacred Heart
URGENT CARE
Open
6 am – 10 pm
Everyday
Colleague Enrolment for the 2012 Flex Plan Ending Nov. 15
Open enrollment for Flex Plan 2012 began on November 1 and will continue
through November 15. This year, HSHS and Tri-Star Benefits System will be
enhancing the enrollment process for those colleagues who waive medical
coverage by having a paperless process to verify that you have alternate
health care coverage
If you elect to waive medical coverage you must provide alternate insurance
information. This can be done in one of two ways:
Go to ezenroll.com, select the hyperlink under medical coverage and enter
the name of your alternate health insurance coverage and the policy and/or
group number.
Complete the “Proof of Alternate Insurance Coverage” form enclosed in your
Flex Plan packet and return it to People Services.
Any colleague who waives medical coverage and does not supply their
alternate insurance information by December will automatically be enrolled
into the Basic Single option until a completed “Proof of Alternate Insurance
coverage” form is received in People Services. If you have any questions,
please contact People Services at 715-717-4246.
canticle is a Sacred heart hospital newsletter that appears on the second and fourth tuesday of every
month and is available internally on the hospital’s pillar Boards & intranet. it is also distributed by email and
mail, and posted under the media center link at www.sacredhearteauclaire.org. please direct comments,
suggestions or requests for email newsletter (e-Canticle) subscriptions by phone at (715) 717-4256; or by email
to DPaulson@shec.hshs.org; or by writing the communications Department, 900 west clairemont avenue,
eau claire, wi 54701. a “canticle” is a sacred song and is a reminder of our Franciscan tradition, the hospital
Sisters’ healing ministry and Joy (one of our core values). our newsletter’s name is a tribute to “the canticle
of the Sun,” by St. Francis, which praises god for all creation.