Critical Incidents for Intercultural Communication - NorQuest College

Facilitator and Activity GuideStereotype: Cognitive method or procedure used by themind to simplify the complex barrage of informationit experiences. From this perspective, a stereotype is amethod of understanding, which works through classifyingindividual people into a group category. This definitionof stereotype, however, omits the important issueof content. As a “typical picture” about a social group,a stereotype may be accurate or inaccurate, justified orunjustified. It is though, the negative, the inaccurate,and the unjustified stereotypes that cause us most concern(Pilcher & Whelehan, 2004).Critical Incidents Reference GuideCultural OrientationThemes1 Universalism/ParticularismPower DistanceHierarchy/Equality2 Individualism/CollectivismSpace: Private/PublicDeath/DyingCustoms3 FaceCheatingFacilitator and Activity GuideIndividualism/CollectivismPower DistanceTeacher/StudentDiscipline4 Individualism/CollectivismCommunication:Relationship BuildingHigh/Low Context5 CompetitivenessThinkingKnowledgeLearning Style6 Communication:Formal/InformalDirect/IndirectApologizingHumourPower DistancePage 48Critical Incidents for Intercultural CommunicationCritical Incidents for Intercultural Communication Page 49