Critical Incidents for Intercultural Communication - NorQuest College

Facilitator and Activity GuideBeykont, Z. (Ed.). (2000). Lifting every voice: Pedagogy andthe politics of bilingualism. Cambridge, MA: HarvardEducation Publishing Group.Camphina-Bacote, J. (1998). The process of cultural competencein the delivery of health care services: A culturallycompetent model of care (3rd ed.). Cincinnati, OH:Transcultural C.A.R.E. Associates.Connell, R.W. (1993). Schools and social justice. Toronto,ON: Our Schools/Our Selves.Giroux, H. (1992). Border crossings: Cultural workers andthe politics of education. London: Routledge.Hofstede, G. (1991). Cultures and organizations: Software ofthe mind. London: McGraw-Hill.Hofstede, G., & Hofstede, G. J. (2005). Cultures and organizations:Software of the mind (rev. and exp. 2nd ed.).New York: McGraw-Hill.James, C. E., & James, C. (1999). Seeing ourselves: Exploringrace, ethnicity and culture (2nd ed.). Toronto: ThompsonEducational Publishing.Facilitator and Activity GuideKohls, R. (2001). Survival kit for overseas living: ForAmericans planning to live and work abroad (4th ed.).London: Nicholas Brealey Publishing & InterculturalPress.Laroche, L., & Rutherford, D. (2006). Recruiting, retaining,and promoting culturally different employees.Boston: Butterworth-Heinemann.Macedo, D., & Bartolomé, L. (1999). Dancing with bigotry:Beyond the politics of tolerance. New York: St. Martin’sPress.Mahon J., (2006) Under the invisibility cloak? Teacherunderstanding of cultural difference. InterculturalEducation 17(4), 391–405.Milroy, L., & Muysken, P. (Eds.). (1995). Code-switchingand the politics of language. Cambridge: CambridgeUniversity Press.Multicultural Health Brokers Co-op. (2004). Deepeningour understanding of the immigrant and refugee experience:A cultural approach. Edmonton, AB: Author.Olsen, M. E. (1978). The process of social organization powerin social systems (2nd ed.). Austin, TX: Holt, Rinehartand Winston.Page 72Critical Incidents for Intercultural CommunicationCritical Incidents for Intercultural Communication Page 73