Perfectly networked - Trumpf GmbH + Co. KG
Perfectly networked - Trumpf GmbH + Co. KG
Perfectly networked - Trumpf GmbH + Co. KG
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01/11<br />
TruServices<br />
Journal<br />
Sheet metal processing in practice<br />
Three factors<br />
battling waste<br />
Machinery, software, tooling:<br />
How to eliminate the scrap skeleton<br />
Farewell, dongle<br />
Activating software more quickly with<br />
a password instead of a dongle<br />
Sharp and agile<br />
The new Foil Slitting Tool with<br />
a ceramic ball point makes for<br />
precise separation<br />
<strong>Perfectly</strong><br />
<strong>networked</strong><br />
One software program for the entire manufacturing<br />
operation: TruTops Fab provides an overview of the<br />
entire production floor, point by point<br />
Page 10<br />
Prize<br />
drawing
<strong>Co</strong>ntents<br />
Technology<br />
In operation<br />
Technology news 4<br />
Production <strong>Co</strong>ntrol Software<br />
Your ingenious shop navigator 6<br />
Software<br />
May we have a word with you?<br />
Why is the dongle being retired? 10<br />
Spare Parts and Pre-owned Machines<br />
A gem of a nozzle 11<br />
Time for a new one? 11<br />
Punching Tool Accessories<br />
Seven aces in the hole 12<br />
Knowledge<br />
Software and Punching Tools<br />
A well-rehearsed trio 14<br />
A hard but gentle ball point 15<br />
Software<br />
Good to go 16<br />
Quick calculation in just five steps 16<br />
Maintenance and technology<br />
Maintenance pays off 17<br />
How it’s done 17<br />
Good to know<br />
News about TruServices 18<br />
Quick reference — pages<br />
Punching: 4, 5, 6, 10, 12, 14, 15, 16, 17<br />
Laser processing: 4, 6, 10, 11, 16, 17, 18, 19<br />
Bending: 4, 6, 10, 16, 17<br />
Management: 6, 11, 16, 17, 18<br />
TruServices Journal Juni 2011 edition Sheet metal processing in<br />
practice Published by TRUMPF Werkzeugmaschinen <strong>GmbH</strong> + <strong>Co</strong>. <strong>KG</strong>,<br />
Johann-Maus-Straße 2, 71254 Ditzingen, +49 (0)7156 303-0, Res-<br />
ponsible for content: Dr. Gerhard Rübling Editor-in-chief Reinhold Groß,<br />
journal@de.trumpf.com Project coordination Babette Kopp Editorial<br />
staff pr+co Gmbh, Stuttgart, Norbert Hiller, Monika Unkelbach, Julia<br />
Graf, Julia Schmidt, Tobias Brunner Photos Fotostudio Loster, KD Busch,<br />
iStockphoto, Fotolia Translation Stewart Lindemann, Wuppertal,<br />
Germany Design & Illustrationen pr+co Gmbh, Stuttgart, Tine Bärthel<br />
Reproduction Reprotechnik Herzog <strong>GmbH</strong>, Stuttgart Printing frechdruck<br />
<strong>GmbH</strong>, Stuttgart For address changes contact: journal@de.trumpf.com<br />
2 TruServices Journal 01|11<br />
Pre-owned Machines<br />
Time for a new one?<br />
The time has never been better to trade in a wellmaintained<br />
pre-owned machine for a new model.<br />
Take advantage of favorable buy back offers.<br />
Page 11<br />
Maintenance<br />
Maintenance pays off<br />
Prevention instead of repairs.<br />
The Service Agreement Classic also helps<br />
you maintain your machine's value.<br />
Page 17
Production control<br />
Your ingenious<br />
shop navigator<br />
With TruTops Fab you<br />
have access to production<br />
information even when<br />
you’re on the road. From<br />
quote calculations and<br />
production to invoicing, all<br />
of the important steps in<br />
your manufacturing cycle<br />
are completely transparent.<br />
Page 6<br />
Punching Tools<br />
Seven aces in the hole<br />
Tools that are set up perfectly and continuously<br />
maintained are the foundation for ideal<br />
punching results. The seven aces keep your<br />
punching tools in good shape.<br />
Page 12<br />
Page 16<br />
Software<br />
Quick calculation in just five steps<br />
With WebCalculation your<br />
customers get a quote at the push<br />
of a button. Speed pays off.<br />
Editorial<br />
Dear Readers,<br />
Are you into networks, too? Given all the discussion about social<br />
networks, you can hardly afford not to be present in these<br />
new media. But networks are hardly an outgrowth of the Internet.<br />
Even the ancient fisherman’s net shows all the features associated<br />
with modern networking. The arrangement of the knots and their<br />
clearly defined relationship to each other through thread, makes<br />
it possible to significantly boost fishing productivity. Admittedly,<br />
social networks are far more complex and cover many more levels.<br />
And despite this, the concept of boosting the efficiency of individual<br />
participants is common to all types of networks. Participants<br />
might be people, machines or materials, and they are interlinked,<br />
interdependent and intercommunicative. Just like a fishnet, missing<br />
links or faulty knots represent weak points. On the high seas,<br />
a part of the catch can escape; in the shop, such weaknesses will<br />
entail waste in day-to-day business operations.<br />
That is why our software focuses on intelligent interaction<br />
among the nodes in the factory. Our TruTops Fab Production<br />
<strong>Co</strong>ntrol Software offers a comprehensive survey of your production<br />
network. It points out processing bottlenecks, waste becomes<br />
visible, and rush orders can be handled more quickly and easily.<br />
Today this is more important than ever before. In the aftermath<br />
of the economic crisis, we are all glad to see that order books<br />
are once again full. Questions of machine availability, increased<br />
productivity and degrees of utilization have moved back into the<br />
foreground. At the recent Blechexpo we selected the phrase “<strong>Perfectly</strong><br />
<strong>networked</strong>” as our slogan. And we have adopted the same<br />
topic for this issue of TruServices Journal.<br />
We intend to expand networking with our customers, acting in a<br />
spirit of partnership. Listening very carefully is an essential part<br />
of that effort. For years now customer polls have helped us keep<br />
our finger on the users’ pulse. Our activities evolve directly from<br />
the feedback you provide. And as in every network, this serves<br />
to make all of us more successful. That is why we always look<br />
forward to receiving your feedback.<br />
Dr. Gerhard Rübling, Managing Director<br />
TruServices Journal 01|11 3
Technology News<br />
What we’ve spotted…<br />
The TruPunch 5000 means 75<br />
percent fewer processing steps<br />
and still provides solid footing.<br />
Sure footing<br />
That’s good thinking: The right<br />
step in just a single step. The<br />
company Die Kanter & Schlosser<br />
Metall-<strong>GmbH</strong> makes the tread<br />
plates it uses for construction and<br />
transport machinery without having<br />
to remount the piece in the machine.<br />
In the past these parts were<br />
outsourced, and that stretched<br />
out delivery times and increased<br />
the number of operations. Now<br />
the TruPunch 5000 is being used.<br />
With a size 5 forming tool, special<br />
punching tools for pre-punching<br />
and without an active die, the shop<br />
produces the entire tread plate –<br />
and can vary the design as desired.<br />
General Manager Dieter Rotsch is<br />
proud of this achievement. “The<br />
TruPunch 5000 reduces the original<br />
number of processing steps by<br />
75 percent and slashes delivery<br />
times by 50 percent – and we’re<br />
more flexible than ever before.”<br />
Dieter Rotsch, General Manager of<br />
Die Kanter & Schlosser Metall-<strong>GmbH</strong>,<br />
Trier, Germany, www.die-kanter.de<br />
4 TruServices Journal 01|11<br />
In operation<br />
A virtual walkabout<br />
// Submitting an inquiry for a custom bending<br />
tool in the E-Shop is simple and takes only a few<br />
minutes. Anyone doing this for the first time can<br />
now walk through the entire process, step by step,<br />
in a webinar provided on the TRUMPF website.<br />
This covers everything from selecting the various<br />
applications for special tools and entering<br />
your own individual manufacturing data, right<br />
through to the completed inquiry form. The webinar<br />
leaves no question unanswered. Give it a try at:<br />
www.mytrumpf.com and www.trumpf-machines.<br />
com/en/services<br />
Less chemistry –<br />
Greater performance<br />
// In the past the TRUMPF Easy-Kit contained<br />
all the materials needed for safe and simple<br />
replacement of the water in laser machine<br />
cooling circuits. Changes in local chemicals<br />
ordinances dictated a modification of the<br />
existing Easy-Kits. Capitalizing on<br />
this opportunity, TRUMPF has<br />
expanded the Easy-Kits' spectrum<br />
of usage. Not only are the<br />
new kits more environmentally<br />
friendly, they can now be used<br />
in all TRUMPF machines and<br />
lasers. This results in advantages<br />
not only for the environment,<br />
but for customers, as well. <strong>Co</strong>olant<br />
changes are now required<br />
at a uniform interval of twelve<br />
months. In addition, machine<br />
availability is increased because<br />
the cleaning cycle, which is part<br />
of the water change, can be performed<br />
outside normal production operating<br />
periods. There is no need to top off the<br />
chemicals between coolant changes and there<br />
Hello!<br />
Placing an order for bending tools is made as easy<br />
as pie. Our virtual TRUMPF consultant shows you<br />
the way, step by step.<br />
is no need to keep chemicals in stock, since<br />
the Easy-Kits are packaged for exactly one<br />
coolant replacement cycle. Different sizes for<br />
the machines and the cooling circuits, along<br />
with regulations that vary by country, are the<br />
reasons why TRUMPF offers several<br />
versions of the Easy-Kit. <strong>Co</strong>mplicated?<br />
Nope. It’s really quite simple. Just ask<br />
us. We can tell you which Easy-Kit<br />
matches your machine.<br />
>> spares_export.tws@de.trumpf.com<br />
Your individual Easy-Kit<br />
makes replacing the coolant<br />
easy, convenient and environmentally<br />
sound.
Christian Jakisch,<br />
product consultant<br />
A bag for tricks<br />
Reliable punching<br />
Particularly when running automated<br />
processes, it is essential that the punching<br />
process be absolutely reliable. This<br />
is supported by our slug retention die.<br />
They keep the punching scrap from<br />
being drawn back up when the punch<br />
retracts. The slug is held by grooves<br />
engraved in the sides and tapering toward<br />
each other, which results in reliable<br />
disposal. This ensures that the slug<br />
will not hang up in the system. A further<br />
advantage of the slug retention die:<br />
minimum scratching when processing<br />
sheet metal. Particularly when punching<br />
thin sheet metal, it can be advantageous<br />
to switch off the slug vacuum<br />
system. This keeps the sheet metal from<br />
adhering to the sharp cutting edge or to<br />
a built-up edge in the die. In this case,<br />
too, the waste is reliably disposed of<br />
with the help of the slug retention die.<br />
Dies that are already in service can easily<br />
be retrofitted with this option.<br />
>> technik.tooling@de.trumpf.com<br />
The slug retention die<br />
means dependable<br />
disposal of punching scrap by<br />
using grooves sloped toward each other.<br />
How about an egg cup?<br />
// They were an eye-catcher in the tooling<br />
presentation at the TRUMPF booth during<br />
the last EuroBLECH: attractively rounded egg<br />
cups, made with tooling developed especially<br />
for deep drawing. These Size 5 Tools for the<br />
active die were devised by TRUMPF in collaboration<br />
with the Institute for Forming at<br />
the University of Stuttgart, in the course of<br />
a research project. These tools can be used<br />
both on the TruPunch 5000 and on the<br />
TruMatic 7000 with active die. Deep drawing<br />
is always called for whenever larger parts are<br />
to be formed while reducing the wall thickness<br />
inside the formed area as little as possible.<br />
Particularly with alternating, high-profile<br />
forming the normal stretch-forming process<br />
often reaches its limits. These new special<br />
tools make it possible to bring sheet metal<br />
into perfect shape – exactly as desired. These<br />
tools ensure that material does not wrinkle as<br />
it flows from the surrounding areas; nor does<br />
the edge of the sheet metal become frayed.<br />
The result: Pleasant curves with uniform<br />
wall thicknesses for bowls, drain sieves, or –<br />
in this case – esthetically appealing egg cups.<br />
>> technik.tooling@de.trumpf.com<br />
An end to nibbling marks<br />
// The annoying marring resulting from<br />
nibbling work has been banned by the<br />
punching tool MultiShear for trimming. The<br />
edge of the sheet metal can be trimmed easily<br />
and free of any setting marks – and entirely<br />
without need for touch-up work. What’s<br />
more, using this tool also saves on material.<br />
The overlap – the width of the strip of sheet<br />
metal to be trimmed away – can be set for<br />
any amount as of three millimeters. The best<br />
quality is achieved with the recommended ten<br />
millimeter overlap. Thanks to the maximum<br />
cutting speed, of twelve meters per minute,<br />
the MultiShear is economical – typical for<br />
punching work – while the MultiDur performance<br />
coating makes the component especially<br />
resistant to wear.<br />
>> technik.tooling@de.trumpf.com<br />
Using these special Size 5 Tools for the active die<br />
makes for trouble-free forming by deep drawing<br />
– and not just for egg cups.<br />
Using the punching tool MultiShear for trimming<br />
does away with the need for time-consuming<br />
touch-up work.<br />
TruServices Journal 01|11 5
Your ingenious<br />
shop navigator<br />
6 TruServices Journal 01|11<br />
TruTops Fab offers automated production sequences and<br />
full transparency at every workplace.
Absolute adherence to delivery dates and<br />
flawless quality, paired with maximum flexibility<br />
and reliability. Although that sounds<br />
about as likely as squaring the circle, this actually<br />
defines everyday operations in sheet<br />
metal fabrication. Only with optimized processes<br />
and a clear overview of the manufacturing<br />
chain can market requirements be<br />
satisfied. For the first time ever, at the Blechexpo<br />
2011, TRUMPF put software in the<br />
limelight. That’s TruTops Fab, the production<br />
control software that lets you network all<br />
production operations.<br />
Automated sequences<br />
Knowing what’s happening at any given moment,<br />
where something could hang up, and<br />
when materials bottlenecks might threaten –<br />
that is no longer just a matter for management<br />
to see by walking around. A manufacturing supervisor<br />
in a modern sheet metal shop can provide<br />
all sorts of information – on push-button<br />
command while sitting in front of the monitor<br />
at his desk. But, automated production without<br />
high-performance software to control<br />
and monitor work sequences is only half the<br />
story. Calculations, nesting, and production<br />
are made successful – automatically – with<br />
TruTops Fab, a high-performance navigator<br />
for sheet metal production. It takes<br />
charge from the first moment<br />
onward. The customer’s inquiry<br />
lays the foundation for<br />
an unbroken information<br />
flow. From calculations,<br />
preparing the proposal<br />
and confirming the order,<br />
through to writing the<br />
job order and generating<br />
the shipping documents<br />
once "job complete" has<br />
been reported, TruTops Fab<br />
is in control. With a single click,<br />
a quote is turned into a customer<br />
order and then the customer order is<br />
transformed into a production order.<br />
Information, point by point<br />
The scheduler knows the status of the order<br />
at all times, and whether the materials, machine<br />
capacities and other required resources<br />
are available for upcoming steps. Even as the<br />
order is accepted, it is perfectly clear whether<br />
the materials needed are already on hand in<br />
the warehouse. Since reorder levels have been<br />
specified, coupled with materials management<br />
and supplier administration, an order<br />
is initiated immediately and an order list is<br />
automatically generated. TruTops Fab then<br />
assigns the NC program corresponding to<br />
the order to the machine. All of the work<br />
in the order book then serves as the basis<br />
for complete work plans, shop cards and<br />
material tags.<br />
Transparency at every workplace<br />
An example will serve to show<br />
how TruTops Fab makes a valuable<br />
contribution to the efficient<br />
use of materials and thus to cost<br />
reductions. When preparing for laser<br />
cutting, TruTops Fab examines all<br />
the parts scheduled to be processed and<br />
shows the programmers the sheet metal to be<br />
used, sorted by the type of material involved.<br />
Thus materials will be nested for each workday,<br />
and not order by order. Moreover, the<br />
software examines every bit of scrap sheet and<br />
suggests how it might be used for later orders<br />
instead of starting from scratch, with a new<br />
sheet. There are also beneficial side effects in<br />
inventory management. With absolute transparency<br />
about everything in stock, there can<br />
be no doubt whether material is available. This<br />
means that buffer and reserve inventories can<br />
often be reduced, and that is relevant to costs.<br />
TruTops Fab proves its value in job shops and<br />
as a PPS subsystem in larger companies. The<br />
interfaces defined in the industry standards<br />
make for smooth communications both to<br />
higher IT systems and, if indicated, to downstream<br />
operating data acquisition.<br />
Your contact for<br />
Production <strong>Co</strong>ntrol Software:<br />
E-Mail: sales_cad_cam@de.trumpf.com<br />
Phone: +49 (0) 7156 303 – 31900<br />
Production <strong>Co</strong>ntrol Software Technology<br />
Knowing<br />
what’s going on is no<br />
longer a question that<br />
can only be answered<br />
with management by<br />
walking around.<br />
Unveiled at the Blechexpo 2011<br />
was a TruTops Fab app for the<br />
iPad. It gives you access to<br />
information not only<br />
from the office, but on<br />
the road, as well.<br />
TruServices Journal 01|11 7
Technology Production <strong>Co</strong>ntrol Software<br />
8 TruServices Journal 01|11<br />
Automated sequences<br />
throughout<br />
production operations<br />
The link to the storage system<br />
enables fully automatic loading and<br />
unloading from flat-bed laser machines.<br />
<strong>Co</strong>mplete transparency in sheet metal storage.<br />
Manufacturing navigator. The performance spectrum.<br />
// From job calculations and order nesting to NC programming and warehouse<br />
management, every area is integrated into TruTops Fab. This navigator through<br />
sheet metal manufacture is modular in design and can be configured individually,<br />
to suit specific needs. TruTops Fab can communicate with ERP and PPS systems<br />
just as directly and simply as with TRUMPF machines, third-party systems and<br />
warehouse administration programs.<br />
Production control<br />
To ensure that machines are better utilized<br />
and that the manufacturing process<br />
is optimized throughout, TruTops<br />
Fab controls and manages every aspect of<br />
production, simplifies capacity planning,<br />
nests orders, and forwards the NC program<br />
data to the machine controls. The software<br />
can also consolidate many individual components<br />
to form machining groups. Current<br />
order processing status can be called<br />
up at any time with a simple mouse click.<br />
Inventory management<br />
TruTops Fab administers and consolidates<br />
material inventory for all machines and storage<br />
systems, separate inventories at manual<br />
storage sites – and containers, too.<br />
Customer care<br />
TruTops Fab handles generating proposals<br />
and invoices, and also manages customer<br />
data and payment reminders.<br />
Calculations<br />
Bid prices and manufacturing periods<br />
for production planning purposes<br />
are also included among the<br />
features, together with advance calculation<br />
and product costing analyses.<br />
TruTops Fab also keeps an eye on<br />
automated bending machines.<br />
Purchasing<br />
Managing the supplier data, processing orders<br />
and comparing invoices and payments<br />
are all done automatically by TruTops Fab.<br />
Technical service and training<br />
TRUMPF offers an extensive curriculum in<br />
software training and of course, supports the<br />
on-site installation process.
What people are saying about TruTops Fab<br />
TruTops Fab is the perfect supplement to a fully automated<br />
sheet metal processing line. Its introduction eliminated sources of<br />
error, simplified sequences and minimized material waste, and all<br />
that almost in passing.“<br />
Steffen Albrecht, General Manager at PreTec, Dresden, Germany<br />
When we were setting up a highly automated sheet metal<br />
manufacturing line, we very consciously decided on a comprehensive<br />
system and integrated TruTops Fab from the very outset. It is important<br />
that the processes needed to prepare for manufacture take a<br />
minimum amount of time.“<br />
Thomas Menzel, head of the sheet metal production center at Kaeser<br />
Kompressoren, <strong>Co</strong>burg, Germany<br />
Our primary goal was to reduce the amount of material wastage<br />
through improved component nesting. TruTops Fab allows<br />
us to call all component parts from different orders sharing the<br />
same material type and nest them all together in one program;<br />
thereby greatly improving the efficiency and effectiveness of our<br />
laser operation.“<br />
Stuart Small, Managing Director at Stevens Rowsell & <strong>Co</strong>. Ltd.,<br />
St. Leonards-on-Sea, England<br />
We profit from the wealth of experience built into the software.<br />
That makes it worthwhile to adapt our customary processes<br />
to match the software’s specifications. Today I can access complete<br />
information, at push-button command, right from my desk.“<br />
Ralf Berger, General Manger at BK Metall, Goldkronach, Germany<br />
TruServices Journal 01|11 9
Technology Software<br />
<strong>Co</strong>ntest<br />
An iPad 2 for your<br />
dongle<br />
We will hold a drawing among all the<br />
customers who return a dongle to us.<br />
The prizes are:<br />
3 Apple iPad 2<br />
and, in addition,<br />
100 free, one-year<br />
Service Agreement<br />
Software for all of the<br />
technologies you use<br />
in the following groups:<br />
■■TruTops Laser<br />
■■TruTops Punch<br />
■■TruTops Bend<br />
■■TruTops Tube<br />
So don’t delay. Be sure to drop that<br />
dongle into the shipping envelope<br />
provided by TRUMPF and put that envelope<br />
in the mail!<br />
Eligibility requirements at:<br />
www.trumpf-machines.com/en/services<br />
10 TruServices Journal 01|11<br />
May we have a word with you, Ms. Stöhrer?<br />
Why is the dongle<br />
being retired?<br />
Tanja Stöhrer, product marketing<br />
Software at TRUMPF, is happy<br />
about every dongle.<br />
Safer, simpler, more flexible. Beginning with TruTops Version<br />
2.2, customers will be receiving a password instead of a dongle.<br />
The dongle has outlived its usefulness.<br />
What happened?<br />
Tanja Stöhrer: The new copy protection regime<br />
will make a number of things far easier<br />
for the customer. This starts right with the<br />
activation of the software. It will be done online,<br />
quickly and easily. Once the software<br />
has been activated, it is ready for immediate<br />
use. There are no delays. This one-time<br />
online activation, used for<br />
both stand-alone and network<br />
licenses, renders the<br />
hardware key – the dongle<br />
– superfluous.<br />
And what does that mean<br />
in terms of flexibility?<br />
Tanja Stöhrer: Our customers will see<br />
an appreciable increase in flexibility.<br />
Every user will receive a floating license.<br />
In that way individual licenses<br />
can be used wherever needed in the<br />
network and even checked out, sort<br />
of like a library book, for someone to<br />
take along and use while working at<br />
home. All of this at no extra charge<br />
to the customer.<br />
How will the changeover<br />
take place?<br />
Tanja Stöhrer: Customers will<br />
receive an e-mail containing<br />
The “dongle thingy”<br />
information about the transition, the licensing<br />
agreement and the activation password.<br />
The software is installed as always,<br />
from a DVD. The user need only<br />
enter the password during online<br />
activation, making the software<br />
ready for immediate use.<br />
And what happens to<br />
the dongle?<br />
Tanja Stöhrer: We are<br />
asking our customers to<br />
return their dongles to<br />
us. To make that as con-<br />
venient as possible, we<br />
will be sending them<br />
a shipping envelope.<br />
We will see to it that the<br />
dongles are properly disposed<br />
of. If the software<br />
is being installed by one<br />
of our service technicians,<br />
then he can take the dongle<br />
with him.<br />
Be sure to read our article on<br />
TruTops Version 2.2, on page 16.<br />
>> sales_cad_cam@de.trumpf.com<br />
The assumption that the dongle got its name from a frustrated software engineer named Don<br />
Gall has no basis. Early dongles were often connected by way of a short cable so that they<br />
“dangled” at the back of the computer, and that is the more probable origin of the word.
“Striving for precision is what motivates us in development<br />
work for laser nozzles,” says Jürgen-Michael Weick,<br />
development manager for optical components at TRUMPF.<br />
Changing out the old for<br />
the new isn’t always<br />
this simple, nor<br />
does it always<br />
bring many<br />
benefits.<br />
A small item with a huge impact // The laser nozzles<br />
A gem of a nozzle<br />
// They are small and – supposedly – inconspicuous, but they shoulder<br />
great responsibility in regard to perfect laser cutting quality: the nozzles<br />
made by TRUMPF. Either with or without chrome plating, and matched<br />
exactly with the technology tables used in our machines, they ensure flawless<br />
gas flow and perfect cutting performance. Packed in beneath the glossy<br />
surface, inside the nozzle, is concentrated technology, the product of extensive<br />
trials. They were conducted because the nozzle is responsible for a<br />
perfect gas stream during laser cutting and thus essential to the profitability<br />
of laser operations. The bore is perfectly centered in the cone, minimizing<br />
the effort required for adjustment – centering the beam in reference<br />
to the nozzle. Ultimately, even the smallest deviations will increase cutting<br />
gas consumption. The precise manufacturing and geometry of the<br />
TRUMPF nozzles, eliminates all burring, both at the inlet and the outlet of<br />
the bore. This makes absolutely uniform cutting results, in all directions, a<br />
sure thing. Shipped in a practical package, this very important tool comes<br />
to you as a TRUMPF Original Spare Part – in a rush, if need be, thanks to<br />
our first-class Spare Parts logistics.<br />
>> spares_export.tws@de.trumpf.com<br />
Attractive buyback offers<br />
and perfect consulting<br />
on the new machine go<br />
hand in hand.<br />
Time for a new one?<br />
Profit from attractive repurchase prices<br />
for Pre-owned Machines.<br />
// Do you have a well maintained machine no more than seven<br />
years old? We are offering to buy it back at a fair price! Take advantage<br />
of today’s good business situation and profit in<br />
two ways. A new machine matched exactly to your<br />
current requirements and needs will boost your<br />
productivity, while trading in your used machine<br />
will save you hard cash. We make it as easy as possible,<br />
since the entire replacement is handled by a<br />
single source. Simply send us the model and serial<br />
number of your used machine, along with the current<br />
number of operating hours, and we will quote an<br />
attractive buyback price. At the same time we will advise<br />
you as to which new machine best fits you and your<br />
requirements – in terms of both price and performance. Out<br />
with the old and in with the new – now more favorable than ever.<br />
>> resale@de.trumpf.com<br />
Spare Parts and Pre-owned Machines Technology<br />
TruServices Journal 01|11 11
Technology Punching Tool Accessories<br />
Seven aces in the hole<br />
Precise adjustment<br />
and regular regrinding<br />
of tooling are decisive<br />
in achieving perfect<br />
punching operations.<br />
TRUMPF offers seven<br />
“aces” that will help<br />
keep your punching<br />
tools in good shape.<br />
They ensure high tool<br />
availability and long<br />
service lives.<br />
>> spares_export.tws@de.trumpf.com<br />
Christian Landwehr, Ruck Ventilatoren <strong>GmbH</strong>,<br />
uses QuickSharp for all punching machines.<br />
12 TruServices Journal 01|11<br />
Fine grinding at<br />
1.QuickSharp:<br />
the flick of a wrist<br />
The QuickSharp makes for fast<br />
and safe regrinding of punching<br />
tools. Its digital display and<br />
clearly laid out control elements<br />
make for easy handling. Integrated<br />
length measurement, chucking<br />
fixtures, and an automated<br />
machining process make offline<br />
regrinding simple and successful.<br />
The face grinding process<br />
minimizes the thermal and mechanical<br />
loading of the cutting<br />
edges and ensures high quality<br />
at the tool surfaces – for whisper<br />
punches, too.<br />
Simple, correct<br />
2.QuickSet:<br />
setting<br />
QuickSet allows you to affix the<br />
punch and the adjustment ring<br />
offline away fom operations at the<br />
punching and combination machines.<br />
Tool length and the amount<br />
to be ground away are read from<br />
a digital display. Determining the<br />
punch's insertion depth in the<br />
stripper makes an active contribution<br />
to avoiding collisions. A<br />
special mount in the base plate<br />
simplifies removing the screws at<br />
the adjustment ring. QuickSet is<br />
suitable for both flat and whisper<br />
tools – in sizes 1 and 2 and for the<br />
MultiTool implements.<br />
<strong>Co</strong>nvenient, time-saving, effective.“<br />
Quickly ready for<br />
3.QuickLoad:<br />
every need<br />
QuickLoad simplifies mounting<br />
the tool cartridge. With it, it is<br />
possible to place the punch, die<br />
and stripper in the tool cartridge,<br />
and to remove them, as well, both<br />
quickly and precisely. Pneumatic<br />
unlocking eliminates any and all<br />
physical exertion.<br />
„We have used QuickSharp since the year 2000. Previously we had used a simple<br />
flat grinding machine. Although we run three punching machines and need a<br />
lot of tools, regrinding now consumes only about an hour a day. In comparison<br />
to sharpening with the flat grinder, we save seventy percent of the time with the<br />
QuickSharp. What’s more, the machine operates without supervision and that is<br />
more than beneficial. We basically use the QuickSharp to grind all our punching<br />
tools. These range from punches and dies in standard tools to MultiTool<br />
inserts and slitting tools. Regardless of whether we’re talking about a flat, angled<br />
or beveled grind, both the surface pattern left after grinding and the grinding<br />
results themselves are ideal. That is more than satisfactory.“<br />
Located in the Swabian town of Boxberg, in southwestern Germany, the Ruck Ventilatoren<br />
<strong>GmbH</strong> specializes in fan and ventilation technology and in equipment construction.<br />
www.ruck.eu
4.<br />
RTC Tool Cartridge:<br />
Tool changes<br />
in no time at all<br />
Using the RTC Tool Cartridge<br />
with the TruPunch and TruMatic<br />
machines guarantees not only fast<br />
and safe retooling; it maintains<br />
good order, as well. Weighing<br />
just 600 grams, it lets the machine<br />
achieve maximum acceleration<br />
rates. Reinforced springs ensure<br />
that the tools are held securely<br />
while the fiber-reinforced plastic<br />
chassis protects the machine<br />
against overloading. In case of a<br />
collision, the chassis will break<br />
away first, preventing damaging<br />
to the punching head. The cartridge’s<br />
arms are provided with<br />
an additional coating to protect<br />
against fretting corrosion and<br />
rust bloom – and thus extend the<br />
cartridge’s useful life. The ergonomically<br />
correct grip results in<br />
simple handling.<br />
Putting tool<br />
5.QuickMove:<br />
cartridges on wheels<br />
The tool cartridge cart makes<br />
for quick movement of loaded<br />
tool cartridges from point A to<br />
point B. The ergonomically correct<br />
design enables easy steering,<br />
a good overview of the contents,<br />
and quick access. It also has<br />
numbered positions, oil absorbing<br />
matting, a holder for the tool<br />
set-up plan and job papers, along<br />
with integrated holders for the<br />
set-up levers and Allen wrenches<br />
used for the clamps – all these features<br />
make for real convenience.<br />
Nary a chance<br />
6.QuickPad:<br />
for scratches<br />
The QuickPad mounting device<br />
simplifies attaching adhesive pads<br />
to punching tools. This helps to<br />
reduce scratches and impressions<br />
left during machining. Special<br />
press devices for the size 2 die,<br />
the intermediate ring and the<br />
stripper ensure that the pads are<br />
centered exactly on the tool. The<br />
elastomeric pressure rings ensure<br />
that the self-adhesive pad is<br />
secured in place without trapping<br />
any bubbles.<br />
Tool Cabinet:<br />
Everything<br />
7.Punching<br />
in good order<br />
Clearly arranged, space-saving<br />
and tidy – the key advantages of<br />
this specially designed storage<br />
cabinet. Vertical compartments<br />
give access from both sides, for<br />
fast and easy retrieval of up to<br />
seven hundred punching tools.<br />
Recesses accommodate lifting<br />
forks to make the cabinet portable.<br />
Wir beraten Sie gerne:<br />
>> ersatzteile@de.trumpf.com<br />
TruServices TruServices Journal Journal 01|11 01|11 13 13
Knowledge Software and Punching Tools<br />
A well-rehearsed trio<br />
Efficient interplay of machine, software and tooling makes<br />
it possible to separate sheet metal entirely without a scrap<br />
skeleton. At TRUMPF, the TruPunch 3000 and TruPunch<br />
5000 machines, along with TruTops Punch software and sophisti-cated<br />
tooling, form an unbeatable team.<br />
>> technik.tooling@de.trumpf.com<br />
>> sales_cad_cam@de.trumpf.com<br />
The TruPunch 3000 and the TruPunch 5000 are the world’s<br />
first machines to achieve skeleton-free processing.<br />
// These machines, equipped with a rotating punching head, are extremely efficient<br />
in their material usage. The open parts flap or chute ensures that even small<br />
segments, up to 500 × 500 millimeters, can be discharged reliably. The sorter<br />
separates good parts from waste and diverts them to the appropriate standardized<br />
containers.<br />
Indispensable: punching tools that provide perfect<br />
support for skeleton-free processing.<br />
The parts flap or chute enables fast, simple and dependable discharge<br />
of sheet metal parts after processing. A bi-level stripper<br />
with a clamping function, developed by TRUMPF, offers even<br />
more flexibility. In the past a part could be no larger than 180<br />
millimeters wide and 500 millimeters long if it was to use the<br />
parts flap or chute. Now even parts with deviating dimensions<br />
are quite easily grasped by the stripper and turned so that they<br />
can be discharged through the chute. The stripper exhibits one<br />
very special feature: it is milled down by 0.5 millimeter on one<br />
edge. During the punching operation the sheet metal pieces to<br />
be discharged are clamped between the die and the raised edge<br />
of the stripper. The milled edge enables clearance of the sheet<br />
metal. Thanks to clamps that can be actuated individually, each<br />
of the residual strips is cut down to length, turned by the stripper,<br />
and discharged without the operator having to intervene. At<br />
the end of the working cycle there’s quite simply nothing left of<br />
the sheet metal panel. It’s as though it had disappeared!<br />
14 TruServices Journal 01|11<br />
Clever solution: The edge of the bi-level<br />
stripper with clamping function, milled<br />
down by 0.5 millimeter, makes it possible<br />
to clear the metal sheet.<br />
Reliable processing<br />
The rotating punching<br />
head provides flexibility<br />
when processing<br />
sheet metal.<br />
The open parts flap<br />
makes it possible<br />
to reliably tip even<br />
smaller segments<br />
onto the sorter.<br />
The sorter automatically<br />
separates good<br />
parts from scrap.<br />
TruTops Punch makes<br />
programming fast and simple.<br />
Software functions can also support skeleton-free<br />
processing. An improved nesting pattern can help.<br />
MiniNest makes it possible to group and arrange<br />
a variety of parts, at any desired angle. Thanks to<br />
TwinLine, the parts can be closer to each other, resulting<br />
in an improvement in material utilization by<br />
about ten percent. The intelligent separation concept<br />
increases process reliability, as does the colored<br />
depiction of waste parts in the display. Clamps that<br />
can be opened individually guarantee that the remaining<br />
strip can be automatically broken up and<br />
that waste will be discharged reliably.<br />
Skeleton-free processing<br />
increases average<br />
part yields by at least<br />
ten percent. This saves<br />
materials costs and<br />
reduces the amount<br />
of waste.<br />
Efficient<br />
User-friendly
A hard but gentle ball point<br />
A ceramic ball makes the Foil Slitting Tool even more durable.<br />
// The tip of a ball point pen provided the inspiration for the new<br />
point in the TRUMPF Foil Slitting Tool. Light in weight and movable<br />
in all directions, it glides over the surface of the sheet metal and<br />
scores all kinds of foils without damaging the metal itself. The trick:<br />
The tip is made of a ceramic material, making it extremely tough<br />
and durable. Depending on the type of foil, this new ball point can<br />
offer service lives five to eight times longer than the brass stylus used<br />
in the past.<br />
Joachim Beyer is excited<br />
about the new tool.<br />
The Foil Slitting Tool satisfies all<br />
our expectations.“<br />
We use our custom manufacturing<br />
line to make switchgear cabinets<br />
and other cases for the electrical<br />
and mechanical engineering<br />
industries. Here the demands in<br />
regard to surface quality are particularly<br />
high, so that the protective<br />
foil remains in place on all the<br />
components, right through to final assembly. It is important<br />
that the tool gives us uniform separation quality. And it<br />
is essential that wherever the foil has to be removed in advance<br />
– when engraving logos or in areas to be welded, for<br />
instance – the slit has to be perfect. The surface of the sheet<br />
metal – we use brushed or polished stainless steel – has to be<br />
absolutely free of scratches and impressions after slitting.<br />
The new tool satisfies all our requirements. In the past<br />
we had to score these foils by hand. That was tedious<br />
and time-consuming. With this Foil Slitting Tool<br />
we have achieved time savings of about eighty<br />
percent in the foil slitting step, because the manual<br />
processing is entirely eliminated. The tool is<br />
low in maintenance, is reliable and dependable in<br />
the process, and always generates uniform slitting<br />
geometries, with transitions between scores that are<br />
free of all irregularities.<br />
Joachim Beyer is the Design Manager at Otto Schimscha Metallbau<br />
<strong>GmbH</strong>. This medium-sized family company specializes in systematized<br />
solutions for the electrical and mechanical engineering industries.<br />
www.schimscha.de<br />
Clean foil separation. Even the smallest radii present no problems for this<br />
Foil Slitting Tool.<br />
Flexible in every direction<br />
This Foil Slitting Tool (patent pending) with its ball-tipped point<br />
offers a maximum measure of flexibility. The smallest radii can<br />
be traversed with the ball, which can be moved in any direction.<br />
And even intricate elements can be separated from the protective<br />
foil effortlessly after the slitting process. Might you be interested in<br />
using this innovation? It goes without saying that existing tools can<br />
be retrofitted.<br />
>> technik.tooling@de.trumpf.com<br />
The ball point cuts through every kind of foil<br />
and is nonetheless gentle on sensitive surfaces.<br />
TruServices Journal 01|11 15
Knowledge Software<br />
Good to go<br />
TruTops Version 2.2 offers benefits<br />
impacting many technologies.<br />
// The new Version 2.2 will make manufacturing faster, less expensive<br />
and more efficient – and that will be true for all technologies<br />
supported by TruTops Programming Software. Not only is material<br />
management markedly improved. Nesting is also made faster and<br />
more efficient with the MiniNest function. This feature can arrange<br />
cutting blanks from multiple orders in a single sheet - at any desired<br />
angle. That results in better utilization of the material. Regardless of<br />
whether you’re involved in punching, laser cutting or tube processing<br />
– economizing on materials and increasing process and planning<br />
confidence are in the focus. With TruTops Punch, for example,<br />
separation and immediate discharge of scrap lead to fast and reliable<br />
waste disposal in case of the skeleton-free processing. The graphic<br />
depiction of the waste increases process reliability at the same time.<br />
Once machining patterns have been prepared, they can be applied to<br />
multiple parts. Programming with TwinLine and automatically avoiding<br />
double strokes save additional time. New sheet cutting strategies<br />
in TruTops Laser also result in considerable reductions in material<br />
use. Part removal and sorting are supported by the graphic depiction<br />
of part separation. In TruTops Tube, the TubeNest function handles<br />
nesting along the length of the tubular material. That economizes<br />
on materials and boosts confidence in planning for the entire nested<br />
16 TruServices Journal 01|11<br />
Quick calculation in just five steps<br />
WebCalculation lets you quote customers with the push of a button.<br />
// It is often true that quick and efficient quotation submission is the key to success for sheet metal job shops. The<br />
WebCalculation software module can put you that decisive step forward. It’s all quite simple. You hyperlink<br />
WebCalculation from your website and your customers can visit your site, seven days a week and around the clock,<br />
to have a sheet metal processing proposal prepared – simply, quickly, reliably.<br />
There are just five steps to the quotation. And placing the order is just as quick:<br />
Upload<br />
drawing<br />
Select<br />
material<br />
When it is preparing an offer, WebCalculation not only uses the information in the TRUMPF technology tables, but<br />
also takes account of your cost calculation specifications. Based on TruTops Calculate, which runs in the background,<br />
your hourly rates for machines, costs for materials, wage scales and profit margins are automatically taken into<br />
account. And, you yourself can determine who can use this feature. The integrated user administration routine ensures<br />
safety. Read more about this in the article on page 6.<br />
>> sales_cad_cam@de.trumpf.com<br />
Specify<br />
machining<br />
Regardless of whether you’re punching, laser cutting, bending, or processing tubes:<br />
TruTops 2.2 boosts both material efficiency and confidence in planning and machining.<br />
package. The conversion of the license protection procedure as of<br />
Version 2.2 will give TruTops customers greater flexibility in license<br />
management. They will then have the option of activating and deactivating<br />
licenses on individual laptops, so that they can use a license<br />
wherever they might be located. Read more about that in the articles<br />
on pages 10 and 14.<br />
>> sales_cad_cam@de.trumpf.com<br />
1. 2. 3. 4. 5. 6.<br />
Start cost<br />
calculation<br />
Proposal<br />
completed<br />
Place<br />
order
Maintenance pays off<br />
The Service Agreement Classic<br />
means prevention, not repairs.<br />
// Chances are, you’re looking to achieve high availability and minimal repairs while<br />
upholding the value of your machines. The Service Agreement Classic is exactly<br />
what you’re looking for. It ensures that all maintenance work specified by TRUMPF<br />
is carried out at the prescribed intervals and is standardized, using a maintenance<br />
checklist matched to your equipment. Exact adjustment of all mechanical, pneumatic<br />
and hydraulic functions and early prediction of wear-related malfunctions keep<br />
your machines in tip-top shape, all the time. Evidence is provided by the TRUMPF<br />
maintenance sticker. That can have a beneficial effect on the resale price should you<br />
ever sell the machine.<br />
>> truservices@de.trumpf.com<br />
The Service Agreement Classic<br />
guarantees that our machines will always<br />
be in good working order, with all parameters<br />
set correctly. Advance scheduling<br />
of maintenance work can be coordinated<br />
with our production plans so that manufacturing<br />
is never disrupted. The measurement<br />
of the stopping distance at our bending<br />
machines, prescribed by law, is also done<br />
during the maintenance work. That keeps<br />
us on the safe side. I am convinced<br />
that regular service also helps maintain<br />
the value of our machines.“<br />
Walter Zwicklhuber,<br />
General Manager at GEWA Blechtechnik <strong>GmbH</strong>,<br />
Ried, Austria, www.gewa.at<br />
We are thoroughly satisfied with<br />
the Service Agreement Classic. The<br />
technicians do a great job. Their work is<br />
clean and tidy and when we have questions<br />
or need information, they always provide<br />
friendly and competent advice. The maintenance<br />
work makes our automated punching<br />
and bending machines last longer and<br />
keeps them in good technical shape.“<br />
Heiko Hillenbrand,<br />
Sheet Metal Team Leader<br />
at merath metallsysteme <strong>GmbH</strong>,<br />
Waiblingen, Germany, www.merath.com<br />
<strong>Co</strong>nsulting and technology Knowledge<br />
How it’s done<br />
DetectLine<br />
DetectLine is an optical system that measures<br />
sheet metal along a number of contours<br />
to precisely determine a sheet’s<br />
position. What’s more, DetectLine automates<br />
ascertaining and setting the focal<br />
position. <strong>Co</strong>ntours are cut in a small piece<br />
of sheet metal, with focus positions set for<br />
different values. The camera system detects<br />
the width of the cut and transmits to<br />
the controls any required correction values.<br />
Cutting head<br />
DetectLine<br />
camera system<br />
Chamfered laser-cut edges<br />
Chamfered edges enhance safety when<br />
handling materials. <strong>Co</strong>mbination machines<br />
make it possible to round off sharp, 90-degree<br />
edges with chamfers at both surfaces.<br />
This is done with a roller tool, impressing a<br />
120 degree angle at the upper and lower<br />
faces of the sheet metal. During subsequent<br />
laser cutting, the cutting beam is aimed<br />
precisely at the root of the groove.<br />
Groove on the top<br />
of the sheet<br />
Laser beam<br />
Groove on the bottom<br />
of the sheet<br />
MultiBend<br />
Bends can be made, using the MultiBend<br />
forming tool, in a single step on the punching<br />
or combination machine. This ensures<br />
that bending is effective both in the<br />
middle of the sheet and at the edges. After<br />
cutting a section free on three edges,<br />
the tool can bend a tab at an angle of up<br />
to 90 degrees.<br />
Sheet metal Bending roller<br />
TruServices Journal 01|11 17
Knowledge News<br />
Good to know<br />
Helping others help themselves<br />
// Whenever it’s a matter of simple maintenance and repair work<br />
on the TruLaser Series 3000 (with the conventional switchgear<br />
cabinet) or the TruLaser Series 5000 (modular cabinet), you<br />
won’t have to call for a service technician in the future. That’s<br />
because our TruLaser maintenance seminars lay the foundation<br />
for self help. These courses are directed at those who have<br />
already attended a maintenance course and have training as<br />
an electrician. In five days the participants receive insights<br />
into all kinds of maintenance, preparing them to do electrical<br />
and mechanical service and repair work. This is an investment<br />
that quickly pays for itself. The course on switchgear cabinets<br />
TruLaser 3030 / 3040 / 3060 / 3530 und TRUMATIC L 3020 /<br />
3030 / 4030 / 6030 with Sinumerik 840D (conventional<br />
switchgear cabinet) (not for TruLaser 3030 (L20) / 3040 (L32))<br />
18 TruServices Journal 01|11<br />
Let's drop in on ...<br />
and schematic drawings points out ways to rectify problems.<br />
Also covered are repairs and adjustments for electrical and<br />
mechanical components, as are correct verification and basic<br />
settings for the optics in the external beam guide. Tracing leaks<br />
in the gas and water circuits, both in the machine and at the<br />
laser, can also be done by in-house technicians, as is also true<br />
for inspecting the deflector mirror and the gantry shift. Doing<br />
your own maintenance, at professional quality: sure and simple.<br />
>> training@de.trumpf.com<br />
>> www.mytrumpf.com/training<br />
We offer TruLaser maintenance courses for the following models. Be sure to register soon.<br />
Not everything can be done automatically.<br />
Rainer Mönch’s experience and intuition are<br />
indispensable at TRUMPF.<br />
TruLaser 5030 classic / 5030 / 5040 / 5040 (L18) / 5060 /<br />
5060 (L19) und TRUMATIC L 3050 / 4050 / 6050<br />
(modular switchgear cabinet) (not for TruLaser 5030 fiber)<br />
… Rainer Mönch in the Special Forming Tooling department.<br />
// Automation? Rainer Mönch chuckles. Right in the middle of fully<br />
automated sequences, he is the specialist for tricky manual work<br />
requiring intuition, a sense of proportion, and lots of experience. He<br />
has been making Eladur spring elements for twenty-five years<br />
now. Most are destined for special forming tools and that is<br />
why every element is different – and has to be built to customer<br />
drawings. One problem here is that the Eladur plastic is<br />
a long-lived material, but it’s also elastic. Sometimes it’s soft as<br />
a “super ball” and sometimes it’s very firm. “Here you can’t just set<br />
up for a final dimension, because the material tends to distort. That<br />
is why I take a close look at each and every spring element and then<br />
decide how to best fabricate it,” explains Rainer Mönch. Will it have<br />
to be turned or milled – or a combination of both? Which tool and<br />
which chucks are the best to ensure that this delicate material retains<br />
its shape? Once these questions have been answered, Mönch works<br />
the component with tools and jigs he makes himself, edging his way,<br />
literally millimeter by millimeter, to the final dimension. Even today,<br />
not everything can be done automatically, as is quickly apparent with<br />
this inconspicuous but nonetheless complex bit of manual work.<br />
>> technik.tooling@de.trumpf.com
Send me on my way!<br />
// “#@?¡£¿$%! It’s stopped!” Whenever the Windows error report ending<br />
with the question “Do you want to send …?” appears – most users click<br />
grumpily on the “Cancel” button. That’s exactly the wrong reaction! The<br />
widely held opinion is that the report will go to Microsoft and they won’t<br />
do anything with it. The truth is that Microsoft’s servers forward the details<br />
to the program’s originators – in this case to TRUMPF – where the<br />
malfunction is analyzed and corrected. Each time you click on the “Send<br />
information” button, you help eliminate programming errors. Ultimately,<br />
the exasperating gray window will appear less frequently.<br />
>> sales_cad_cam@de.trumpf.com<br />
Your trouble report won’t get lost in cyberspace, but instead it will help<br />
TRUMPF developers to improve software quality.<br />
Infallible accuracy!<br />
// To achieve perfect cutting results, focusing lenses have to be aimed<br />
perfectly at the cutting head. Intended especially for the new lenstype<br />
cutting heads and designed for the single cutting head strategy,<br />
TRUMPF has introduced a new lens with a cut at the edge. This ground<br />
surface makes sure that the lens and its holder are always in perfect<br />
alignment. The lens is aligned with the center of the nozzle one time<br />
only. The “beam centering” phase is then dispensed with when the lens<br />
is later removed and reinstalled. This repetition accuracy saves time!<br />
And the LenseLine function, with a status check for the TruLaser machines<br />
makes full use of this new cut. LenseLine<br />
makes it possible to continuously monitor<br />
the amount of contamination actually on<br />
the lens and thus avoids unnecessary lens<br />
cleaning work.<br />
>> spares_export.tws@de.trumpf.com<br />
Perfect cutting results, again and again: The cut on the<br />
edge of the lens matches perfectly with the holder in the cutting head.<br />
TruServices at a glance<br />
> Finance<br />
Stay flexible on a solid basis<br />
> Software<br />
Programmed for success<br />
> Punching Tools<br />
Know-how for every application<br />
> Bending Tools<br />
Customized to your specification<br />
> Spare Parts<br />
Quality in every detail<br />
> Technical Service<br />
You can count on us<br />
> Service Agreements<br />
For the highest<br />
machine availability<br />
> Product Enhancements<br />
Your machine can do more<br />
> Customer Training<br />
The knowledge advantage<br />
> <strong>Co</strong>nsulting<br />
Advice through experience<br />
> Per-owned Machines<br />
First choice for second hand<br />
>> truservices@de.trumpf.com
Listening carefully.<br />
Selling premium machines also means<br />
offering premium service. To know exactly<br />
how customers define this, it’s best<br />
just to ask them. For years now<br />
TRUMPF has conducted incisive customer<br />
surveys on service quality –<br />
sometimes with surprising results. The<br />
views from the inside and the outside<br />
are not always identical. More than<br />
15,000 questionnaires have been sent to<br />
clients worldwide, and these have already<br />
culminated in about one hundred<br />
measures aimed at improving service.<br />
Regardless of whether these are minor<br />
changes in claims processing or larger<br />
changes regarding availability by phone,<br />
the best of the suggested solutions have<br />
been implemented around the world in<br />
the “Service Excellence” project.<br />
TRUMPF service strives to earn the<br />
“premium” label everywhere on the<br />
planet – both from our own perspective<br />
and in customers’ opinions, too.<br />
Thinking service?<br />
Think blue!