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Perfectly networked - Trumpf GmbH + Co. KG

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01/11<br />

TruServices<br />

Journal<br />

Sheet metal processing in practice<br />

Three factors<br />

battling waste<br />

Machinery, software, tooling:<br />

How to eliminate the scrap skeleton<br />

Farewell, dongle<br />

Activating software more quickly with<br />

a password instead of a dongle<br />

Sharp and agile<br />

The new Foil Slitting Tool with<br />

a ceramic ball point makes for<br />

precise separation<br />

<strong>Perfectly</strong><br />

<strong>networked</strong><br />

One software program for the entire manufacturing<br />

operation: TruTops Fab provides an overview of the<br />

entire production floor, point by point<br />

Page 10<br />

Prize<br />

drawing


<strong>Co</strong>ntents<br />

Technology<br />

In operation<br />

Technology news 4<br />

Production <strong>Co</strong>ntrol Software<br />

Your ingenious shop navigator 6<br />

Software<br />

May we have a word with you?<br />

Why is the dongle being retired? 10<br />

Spare Parts and Pre-owned Machines<br />

A gem of a nozzle 11<br />

Time for a new one? 11<br />

Punching Tool Accessories<br />

Seven aces in the hole 12<br />

Knowledge<br />

Software and Punching Tools<br />

A well-rehearsed trio 14<br />

A hard but gentle ball point 15<br />

Software<br />

Good to go 16<br />

Quick calculation in just five steps 16<br />

Maintenance and technology<br />

Maintenance pays off 17<br />

How it’s done 17<br />

Good to know<br />

News about TruServices 18<br />

Quick reference — pages<br />

Punching: 4, 5, 6, 10, 12, 14, 15, 16, 17<br />

Laser processing: 4, 6, 10, 11, 16, 17, 18, 19<br />

Bending: 4, 6, 10, 16, 17<br />

Management: 6, 11, 16, 17, 18<br />

TruServices Journal Juni 2011 edition Sheet metal processing in<br />

practice Published by TRUMPF Werkzeugmaschinen <strong>GmbH</strong> + <strong>Co</strong>. <strong>KG</strong>,<br />

Johann-Maus-Straße 2, 71254 Ditzingen, +49 (0)7156 303-0, Res-<br />

ponsible for content: Dr. Gerhard Rübling Editor-in-chief Reinhold Groß,<br />

journal@de.trumpf.com Project coordination Babette Kopp Editorial<br />

staff pr+co Gmbh, Stuttgart, Norbert Hiller, Monika Unkelbach, Julia<br />

Graf, Julia Schmidt, Tobias Brunner Photos Fotostudio Loster, KD Busch,<br />

iStockphoto, Fotolia Translation Stewart Lindemann, Wuppertal,<br />

Germany Design & Illustrationen pr+co Gmbh, Stuttgart, Tine Bärthel<br />

Reproduction Reprotechnik Herzog <strong>GmbH</strong>, Stuttgart Printing frechdruck<br />

<strong>GmbH</strong>, Stuttgart For address changes contact: journal@de.trumpf.com<br />

2 TruServices Journal 01|11<br />

Pre-owned Machines<br />

Time for a new one?<br />

The time has never been better to trade in a wellmaintained<br />

pre-owned machine for a new model.<br />

Take advantage of favorable buy back offers.<br />

Page 11<br />

Maintenance<br />

Maintenance pays off<br />

Prevention instead of repairs.<br />

The Service Agreement Classic also helps<br />

you maintain your machine's value.<br />

Page 17


Production control<br />

Your ingenious<br />

shop navigator<br />

With TruTops Fab you<br />

have access to production<br />

information even when<br />

you’re on the road. From<br />

quote calculations and<br />

production to invoicing, all<br />

of the important steps in<br />

your manufacturing cycle<br />

are completely transparent.<br />

Page 6<br />

Punching Tools<br />

Seven aces in the hole<br />

Tools that are set up perfectly and continuously<br />

maintained are the foundation for ideal<br />

punching results. The seven aces keep your<br />

punching tools in good shape.<br />

Page 12<br />

Page 16<br />

Software<br />

Quick calculation in just five steps<br />

With WebCalculation your<br />

customers get a quote at the push<br />

of a button. Speed pays off.<br />

Editorial<br />

Dear Readers,<br />

Are you into networks, too? Given all the discussion about social<br />

networks, you can hardly afford not to be present in these<br />

new media. But networks are hardly an outgrowth of the Internet.<br />

Even the ancient fisherman’s net shows all the features associated<br />

with modern networking. The arrangement of the knots and their<br />

clearly defined relationship to each other through thread, makes<br />

it possible to significantly boost fishing productivity. Admittedly,<br />

social networks are far more complex and cover many more levels.<br />

And despite this, the concept of boosting the efficiency of individual<br />

participants is common to all types of networks. Participants<br />

might be people, machines or materials, and they are interlinked,<br />

interdependent and intercommunicative. Just like a fishnet, missing<br />

links or faulty knots represent weak points. On the high seas,<br />

a part of the catch can escape; in the shop, such weaknesses will<br />

entail waste in day-to-day business operations.<br />

That is why our software focuses on intelligent interaction<br />

among the nodes in the factory. Our TruTops Fab Production<br />

<strong>Co</strong>ntrol Software offers a comprehensive survey of your production<br />

network. It points out processing bottlenecks, waste becomes<br />

visible, and rush orders can be handled more quickly and easily.<br />

Today this is more important than ever before. In the aftermath<br />

of the economic crisis, we are all glad to see that order books<br />

are once again full. Questions of machine availability, increased<br />

productivity and degrees of utilization have moved back into the<br />

foreground. At the recent Blechexpo we selected the phrase “<strong>Perfectly</strong><br />

<strong>networked</strong>” as our slogan. And we have adopted the same<br />

topic for this issue of TruServices Journal.<br />

We intend to expand networking with our customers, acting in a<br />

spirit of partnership. Listening very carefully is an essential part<br />

of that effort. For years now customer polls have helped us keep<br />

our finger on the users’ pulse. Our activities evolve directly from<br />

the feedback you provide. And as in every network, this serves<br />

to make all of us more successful. That is why we always look<br />

forward to receiving your feedback.<br />

Dr. Gerhard Rübling, Managing Director<br />

TruServices Journal 01|11 3


Technology News<br />

What we’ve spotted…<br />

The TruPunch 5000 means 75<br />

percent fewer processing steps<br />

and still provides solid footing.<br />

Sure footing<br />

That’s good thinking: The right<br />

step in just a single step. The<br />

company Die Kanter & Schlosser<br />

Metall-<strong>GmbH</strong> makes the tread<br />

plates it uses for construction and<br />

transport machinery without having<br />

to remount the piece in the machine.<br />

In the past these parts were<br />

outsourced, and that stretched<br />

out delivery times and increased<br />

the number of operations. Now<br />

the TruPunch 5000 is being used.<br />

With a size 5 forming tool, special<br />

punching tools for pre-punching<br />

and without an active die, the shop<br />

produces the entire tread plate –<br />

and can vary the design as desired.<br />

General Manager Dieter Rotsch is<br />

proud of this achievement. “The<br />

TruPunch 5000 reduces the original<br />

number of processing steps by<br />

75 percent and slashes delivery<br />

times by 50 percent – and we’re<br />

more flexible than ever before.”<br />

Dieter Rotsch, General Manager of<br />

Die Kanter & Schlosser Metall-<strong>GmbH</strong>,<br />

Trier, Germany, www.die-kanter.de<br />

4 TruServices Journal 01|11<br />

In operation<br />

A virtual walkabout<br />

// Submitting an inquiry for a custom bending<br />

tool in the E-Shop is simple and takes only a few<br />

minutes. Anyone doing this for the first time can<br />

now walk through the entire process, step by step,<br />

in a webinar provided on the TRUMPF website.<br />

This covers everything from selecting the various<br />

applications for special tools and entering<br />

your own individual manufacturing data, right<br />

through to the completed inquiry form. The webinar<br />

leaves no question unanswered. Give it a try at:<br />

www.mytrumpf.com and www.trumpf-machines.<br />

com/en/services<br />

Less chemistry –<br />

Greater performance<br />

// In the past the TRUMPF Easy-Kit contained<br />

all the materials needed for safe and simple<br />

replacement of the water in laser machine<br />

cooling circuits. Changes in local chemicals<br />

ordinances dictated a modification of the<br />

existing Easy-Kits. Capitalizing on<br />

this opportunity, TRUMPF has<br />

expanded the Easy-Kits' spectrum<br />

of usage. Not only are the<br />

new kits more environmentally<br />

friendly, they can now be used<br />

in all TRUMPF machines and<br />

lasers. This results in advantages<br />

not only for the environment,<br />

but for customers, as well. <strong>Co</strong>olant<br />

changes are now required<br />

at a uniform interval of twelve<br />

months. In addition, machine<br />

availability is increased because<br />

the cleaning cycle, which is part<br />

of the water change, can be performed<br />

outside normal production operating<br />

periods. There is no need to top off the<br />

chemicals between coolant changes and there<br />

Hello!<br />

Placing an order for bending tools is made as easy<br />

as pie. Our virtual TRUMPF consultant shows you<br />

the way, step by step.<br />

is no need to keep chemicals in stock, since<br />

the Easy-Kits are packaged for exactly one<br />

coolant replacement cycle. Different sizes for<br />

the machines and the cooling circuits, along<br />

with regulations that vary by country, are the<br />

reasons why TRUMPF offers several<br />

versions of the Easy-Kit. <strong>Co</strong>mplicated?<br />

Nope. It’s really quite simple. Just ask<br />

us. We can tell you which Easy-Kit<br />

matches your machine.<br />

>> spares_export.tws@de.trumpf.com<br />

Your individual Easy-Kit<br />

makes replacing the coolant<br />

easy, convenient and environmentally<br />

sound.


Christian Jakisch,<br />

product consultant<br />

A bag for tricks<br />

Reliable punching<br />

Particularly when running automated<br />

processes, it is essential that the punching<br />

process be absolutely reliable. This<br />

is supported by our slug retention die.<br />

They keep the punching scrap from<br />

being drawn back up when the punch<br />

retracts. The slug is held by grooves<br />

engraved in the sides and tapering toward<br />

each other, which results in reliable<br />

disposal. This ensures that the slug<br />

will not hang up in the system. A further<br />

advantage of the slug retention die:<br />

minimum scratching when processing<br />

sheet metal. Particularly when punching<br />

thin sheet metal, it can be advantageous<br />

to switch off the slug vacuum<br />

system. This keeps the sheet metal from<br />

adhering to the sharp cutting edge or to<br />

a built-up edge in the die. In this case,<br />

too, the waste is reliably disposed of<br />

with the help of the slug retention die.<br />

Dies that are already in service can easily<br />

be retrofitted with this option.<br />

>> technik.tooling@de.trumpf.com<br />

The slug retention die<br />

means dependable<br />

disposal of punching scrap by<br />

using grooves sloped toward each other.<br />

How about an egg cup?<br />

// They were an eye-catcher in the tooling<br />

presentation at the TRUMPF booth during<br />

the last EuroBLECH: attractively rounded egg<br />

cups, made with tooling developed especially<br />

for deep drawing. These Size 5 Tools for the<br />

active die were devised by TRUMPF in collaboration<br />

with the Institute for Forming at<br />

the University of Stuttgart, in the course of<br />

a research project. These tools can be used<br />

both on the TruPunch 5000 and on the<br />

TruMatic 7000 with active die. Deep drawing<br />

is always called for whenever larger parts are<br />

to be formed while reducing the wall thickness<br />

inside the formed area as little as possible.<br />

Particularly with alternating, high-profile<br />

forming the normal stretch-forming process<br />

often reaches its limits. These new special<br />

tools make it possible to bring sheet metal<br />

into perfect shape – exactly as desired. These<br />

tools ensure that material does not wrinkle as<br />

it flows from the surrounding areas; nor does<br />

the edge of the sheet metal become frayed.<br />

The result: Pleasant curves with uniform<br />

wall thicknesses for bowls, drain sieves, or –<br />

in this case – esthetically appealing egg cups.<br />

>> technik.tooling@de.trumpf.com<br />

An end to nibbling marks<br />

// The annoying marring resulting from<br />

nibbling work has been banned by the<br />

punching tool MultiShear for trimming. The<br />

edge of the sheet metal can be trimmed easily<br />

and free of any setting marks – and entirely<br />

without need for touch-up work. What’s<br />

more, using this tool also saves on material.<br />

The overlap – the width of the strip of sheet<br />

metal to be trimmed away – can be set for<br />

any amount as of three millimeters. The best<br />

quality is achieved with the recommended ten<br />

millimeter overlap. Thanks to the maximum<br />

cutting speed, of twelve meters per minute,<br />

the MultiShear is economical – typical for<br />

punching work – while the MultiDur performance<br />

coating makes the component especially<br />

resistant to wear.<br />

>> technik.tooling@de.trumpf.com<br />

Using these special Size 5 Tools for the active die<br />

makes for trouble-free forming by deep drawing<br />

– and not just for egg cups.<br />

Using the punching tool MultiShear for trimming<br />

does away with the need for time-consuming<br />

touch-up work.<br />

TruServices Journal 01|11 5


Your ingenious<br />

shop navigator<br />

6 TruServices Journal 01|11<br />

TruTops Fab offers automated production sequences and<br />

full transparency at every workplace.


Absolute adherence to delivery dates and<br />

flawless quality, paired with maximum flexibility<br />

and reliability. Although that sounds<br />

about as likely as squaring the circle, this actually<br />

defines everyday operations in sheet<br />

metal fabrication. Only with optimized processes<br />

and a clear overview of the manufacturing<br />

chain can market requirements be<br />

satisfied. For the first time ever, at the Blechexpo<br />

2011, TRUMPF put software in the<br />

limelight. That’s TruTops Fab, the production<br />

control software that lets you network all<br />

production operations.<br />

Automated sequences<br />

Knowing what’s happening at any given moment,<br />

where something could hang up, and<br />

when materials bottlenecks might threaten –<br />

that is no longer just a matter for management<br />

to see by walking around. A manufacturing supervisor<br />

in a modern sheet metal shop can provide<br />

all sorts of information – on push-button<br />

command while sitting in front of the monitor<br />

at his desk. But, automated production without<br />

high-performance software to control<br />

and monitor work sequences is only half the<br />

story. Calculations, nesting, and production<br />

are made successful – automatically – with<br />

TruTops Fab, a high-performance navigator<br />

for sheet metal production. It takes<br />

charge from the first moment<br />

onward. The customer’s inquiry<br />

lays the foundation for<br />

an unbroken information<br />

flow. From calculations,<br />

preparing the proposal<br />

and confirming the order,<br />

through to writing the<br />

job order and generating<br />

the shipping documents<br />

once "job complete" has<br />

been reported, TruTops Fab<br />

is in control. With a single click,<br />

a quote is turned into a customer<br />

order and then the customer order is<br />

transformed into a production order.<br />

Information, point by point<br />

The scheduler knows the status of the order<br />

at all times, and whether the materials, machine<br />

capacities and other required resources<br />

are available for upcoming steps. Even as the<br />

order is accepted, it is perfectly clear whether<br />

the materials needed are already on hand in<br />

the warehouse. Since reorder levels have been<br />

specified, coupled with materials management<br />

and supplier administration, an order<br />

is initiated immediately and an order list is<br />

automatically generated. TruTops Fab then<br />

assigns the NC program corresponding to<br />

the order to the machine. All of the work<br />

in the order book then serves as the basis<br />

for complete work plans, shop cards and<br />

material tags.<br />

Transparency at every workplace<br />

An example will serve to show<br />

how TruTops Fab makes a valuable<br />

contribution to the efficient<br />

use of materials and thus to cost<br />

reductions. When preparing for laser<br />

cutting, TruTops Fab examines all<br />

the parts scheduled to be processed and<br />

shows the programmers the sheet metal to be<br />

used, sorted by the type of material involved.<br />

Thus materials will be nested for each workday,<br />

and not order by order. Moreover, the<br />

software examines every bit of scrap sheet and<br />

suggests how it might be used for later orders<br />

instead of starting from scratch, with a new<br />

sheet. There are also beneficial side effects in<br />

inventory management. With absolute transparency<br />

about everything in stock, there can<br />

be no doubt whether material is available. This<br />

means that buffer and reserve inventories can<br />

often be reduced, and that is relevant to costs.<br />

TruTops Fab proves its value in job shops and<br />

as a PPS subsystem in larger companies. The<br />

interfaces defined in the industry standards<br />

make for smooth communications both to<br />

higher IT systems and, if indicated, to downstream<br />

operating data acquisition.<br />

Your contact for<br />

Production <strong>Co</strong>ntrol Software:<br />

E-Mail: sales_cad_cam@de.trumpf.com<br />

Phone: +49 (0) 7156 303 – 31900<br />

Production <strong>Co</strong>ntrol Software Technology<br />

Knowing<br />

what’s going on is no<br />

longer a question that<br />

can only be answered<br />

with management by<br />

walking around.<br />

Unveiled at the Blechexpo 2011<br />

was a TruTops Fab app for the<br />

iPad. It gives you access to<br />

information not only<br />

from the office, but on<br />

the road, as well.<br />

TruServices Journal 01|11 7


Technology Production <strong>Co</strong>ntrol Software<br />

8 TruServices Journal 01|11<br />

Automated sequences<br />

throughout<br />

production operations<br />

The link to the storage system<br />

enables fully automatic loading and<br />

unloading from flat-bed laser machines.<br />

<strong>Co</strong>mplete transparency in sheet metal storage.<br />

Manufacturing navigator. The performance spectrum.<br />

// From job calculations and order nesting to NC programming and warehouse<br />

management, every area is integrated into TruTops Fab. This navigator through<br />

sheet metal manufacture is modular in design and can be configured individually,<br />

to suit specific needs. TruTops Fab can communicate with ERP and PPS systems<br />

just as directly and simply as with TRUMPF machines, third-party systems and<br />

warehouse administration programs.<br />

Production control<br />

To ensure that machines are better utilized<br />

and that the manufacturing process<br />

is optimized throughout, TruTops<br />

Fab controls and manages every aspect of<br />

production, simplifies capacity planning,<br />

nests orders, and forwards the NC program<br />

data to the machine controls. The software<br />

can also consolidate many individual components<br />

to form machining groups. Current<br />

order processing status can be called<br />

up at any time with a simple mouse click.<br />

Inventory management<br />

TruTops Fab administers and consolidates<br />

material inventory for all machines and storage<br />

systems, separate inventories at manual<br />

storage sites – and containers, too.<br />

Customer care<br />

TruTops Fab handles generating proposals<br />

and invoices, and also manages customer<br />

data and payment reminders.<br />

Calculations<br />

Bid prices and manufacturing periods<br />

for production planning purposes<br />

are also included among the<br />

features, together with advance calculation<br />

and product costing analyses.<br />

TruTops Fab also keeps an eye on<br />

automated bending machines.<br />

Purchasing<br />

Managing the supplier data, processing orders<br />

and comparing invoices and payments<br />

are all done automatically by TruTops Fab.<br />

Technical service and training<br />

TRUMPF offers an extensive curriculum in<br />

software training and of course, supports the<br />

on-site installation process.


What people are saying about TruTops Fab<br />

TruTops Fab is the perfect supplement to a fully automated<br />

sheet metal processing line. Its introduction eliminated sources of<br />

error, simplified sequences and minimized material waste, and all<br />

that almost in passing.“<br />

Steffen Albrecht, General Manager at PreTec, Dresden, Germany<br />

When we were setting up a highly automated sheet metal<br />

manufacturing line, we very consciously decided on a comprehensive<br />

system and integrated TruTops Fab from the very outset. It is important<br />

that the processes needed to prepare for manufacture take a<br />

minimum amount of time.“<br />

Thomas Menzel, head of the sheet metal production center at Kaeser<br />

Kompressoren, <strong>Co</strong>burg, Germany<br />

Our primary goal was to reduce the amount of material wastage<br />

through improved component nesting. TruTops Fab allows<br />

us to call all component parts from different orders sharing the<br />

same material type and nest them all together in one program;<br />

thereby greatly improving the efficiency and effectiveness of our<br />

laser operation.“<br />

Stuart Small, Managing Director at Stevens Rowsell & <strong>Co</strong>. Ltd.,<br />

St. Leonards-on-Sea, England<br />

We profit from the wealth of experience built into the software.<br />

That makes it worthwhile to adapt our customary processes<br />

to match the software’s specifications. Today I can access complete<br />

information, at push-button command, right from my desk.“<br />

Ralf Berger, General Manger at BK Metall, Goldkronach, Germany<br />

TruServices Journal 01|11 9


Technology Software<br />

<strong>Co</strong>ntest<br />

An iPad 2 for your<br />

dongle<br />

We will hold a drawing among all the<br />

customers who return a dongle to us.<br />

The prizes are:<br />

3 Apple iPad 2<br />

and, in addition,<br />

100 free, one-year<br />

Service Agreement<br />

Software for all of the<br />

technologies you use<br />

in the following groups:<br />

■■TruTops Laser<br />

■■TruTops Punch<br />

■■TruTops Bend<br />

■■TruTops Tube<br />

So don’t delay. Be sure to drop that<br />

dongle into the shipping envelope<br />

provided by TRUMPF and put that envelope<br />

in the mail!<br />

Eligibility requirements at:<br />

www.trumpf-machines.com/en/services<br />

10 TruServices Journal 01|11<br />

May we have a word with you, Ms. Stöhrer?<br />

Why is the dongle<br />

being retired?<br />

Tanja Stöhrer, product marketing<br />

Software at TRUMPF, is happy<br />

about every dongle.<br />

Safer, simpler, more flexible. Beginning with TruTops Version<br />

2.2, customers will be receiving a password instead of a dongle.<br />

The dongle has outlived its usefulness.<br />

What happened?<br />

Tanja Stöhrer: The new copy protection regime<br />

will make a number of things far easier<br />

for the customer. This starts right with the<br />

activation of the software. It will be done online,<br />

quickly and easily. Once the software<br />

has been activated, it is ready for immediate<br />

use. There are no delays. This one-time<br />

online activation, used for<br />

both stand-alone and network<br />

licenses, renders the<br />

hardware key – the dongle<br />

– superfluous.<br />

And what does that mean<br />

in terms of flexibility?<br />

Tanja Stöhrer: Our customers will see<br />

an appreciable increase in flexibility.<br />

Every user will receive a floating license.<br />

In that way individual licenses<br />

can be used wherever needed in the<br />

network and even checked out, sort<br />

of like a library book, for someone to<br />

take along and use while working at<br />

home. All of this at no extra charge<br />

to the customer.<br />

How will the changeover<br />

take place?<br />

Tanja Stöhrer: Customers will<br />

receive an e-mail containing<br />

The “dongle thingy”<br />

information about the transition, the licensing<br />

agreement and the activation password.<br />

The software is installed as always,<br />

from a DVD. The user need only<br />

enter the password during online<br />

activation, making the software<br />

ready for immediate use.<br />

And what happens to<br />

the dongle?<br />

Tanja Stöhrer: We are<br />

asking our customers to<br />

return their dongles to<br />

us. To make that as con-<br />

venient as possible, we<br />

will be sending them<br />

a shipping envelope.<br />

We will see to it that the<br />

dongles are properly disposed<br />

of. If the software<br />

is being installed by one<br />

of our service technicians,<br />

then he can take the dongle<br />

with him.<br />

Be sure to read our article on<br />

TruTops Version 2.2, on page 16.<br />

>> sales_cad_cam@de.trumpf.com<br />

The assumption that the dongle got its name from a frustrated software engineer named Don<br />

Gall has no basis. Early dongles were often connected by way of a short cable so that they<br />

“dangled” at the back of the computer, and that is the more probable origin of the word.


“Striving for precision is what motivates us in development<br />

work for laser nozzles,” says Jürgen-Michael Weick,<br />

development manager for optical components at TRUMPF.<br />

Changing out the old for<br />

the new isn’t always<br />

this simple, nor<br />

does it always<br />

bring many<br />

benefits.<br />

A small item with a huge impact // The laser nozzles<br />

A gem of a nozzle<br />

// They are small and – supposedly – inconspicuous, but they shoulder<br />

great responsibility in regard to perfect laser cutting quality: the nozzles<br />

made by TRUMPF. Either with or without chrome plating, and matched<br />

exactly with the technology tables used in our machines, they ensure flawless<br />

gas flow and perfect cutting performance. Packed in beneath the glossy<br />

surface, inside the nozzle, is concentrated technology, the product of extensive<br />

trials. They were conducted because the nozzle is responsible for a<br />

perfect gas stream during laser cutting and thus essential to the profitability<br />

of laser operations. The bore is perfectly centered in the cone, minimizing<br />

the effort required for adjustment – centering the beam in reference<br />

to the nozzle. Ultimately, even the smallest deviations will increase cutting<br />

gas consumption. The precise manufacturing and geometry of the<br />

TRUMPF nozzles, eliminates all burring, both at the inlet and the outlet of<br />

the bore. This makes absolutely uniform cutting results, in all directions, a<br />

sure thing. Shipped in a practical package, this very important tool comes<br />

to you as a TRUMPF Original Spare Part – in a rush, if need be, thanks to<br />

our first-class Spare Parts logistics.<br />

>> spares_export.tws@de.trumpf.com<br />

Attractive buyback offers<br />

and perfect consulting<br />

on the new machine go<br />

hand in hand.<br />

Time for a new one?<br />

Profit from attractive repurchase prices<br />

for Pre-owned Machines.<br />

// Do you have a well maintained machine no more than seven<br />

years old? We are offering to buy it back at a fair price! Take advantage<br />

of today’s good business situation and profit in<br />

two ways. A new machine matched exactly to your<br />

current requirements and needs will boost your<br />

productivity, while trading in your used machine<br />

will save you hard cash. We make it as easy as possible,<br />

since the entire replacement is handled by a<br />

single source. Simply send us the model and serial<br />

number of your used machine, along with the current<br />

number of operating hours, and we will quote an<br />

attractive buyback price. At the same time we will advise<br />

you as to which new machine best fits you and your<br />

requirements – in terms of both price and performance. Out<br />

with the old and in with the new – now more favorable than ever.<br />

>> resale@de.trumpf.com<br />

Spare Parts and Pre-owned Machines Technology<br />

TruServices Journal 01|11 11


Technology Punching Tool Accessories<br />

Seven aces in the hole<br />

Precise adjustment<br />

and regular regrinding<br />

of tooling are decisive<br />

in achieving perfect<br />

punching operations.<br />

TRUMPF offers seven<br />

“aces” that will help<br />

keep your punching<br />

tools in good shape.<br />

They ensure high tool<br />

availability and long<br />

service lives.<br />

>> spares_export.tws@de.trumpf.com<br />

Christian Landwehr, Ruck Ventilatoren <strong>GmbH</strong>,<br />

uses QuickSharp for all punching machines.<br />

12 TruServices Journal 01|11<br />

Fine grinding at<br />

1.QuickSharp:<br />

the flick of a wrist<br />

The QuickSharp makes for fast<br />

and safe regrinding of punching<br />

tools. Its digital display and<br />

clearly laid out control elements<br />

make for easy handling. Integrated<br />

length measurement, chucking<br />

fixtures, and an automated<br />

machining process make offline<br />

regrinding simple and successful.<br />

The face grinding process<br />

minimizes the thermal and mechanical<br />

loading of the cutting<br />

edges and ensures high quality<br />

at the tool surfaces – for whisper<br />

punches, too.<br />

Simple, correct<br />

2.QuickSet:<br />

setting<br />

QuickSet allows you to affix the<br />

punch and the adjustment ring<br />

offline away fom operations at the<br />

punching and combination machines.<br />

Tool length and the amount<br />

to be ground away are read from<br />

a digital display. Determining the<br />

punch's insertion depth in the<br />

stripper makes an active contribution<br />

to avoiding collisions. A<br />

special mount in the base plate<br />

simplifies removing the screws at<br />

the adjustment ring. QuickSet is<br />

suitable for both flat and whisper<br />

tools – in sizes 1 and 2 and for the<br />

MultiTool implements.<br />

<strong>Co</strong>nvenient, time-saving, effective.“<br />

Quickly ready for<br />

3.QuickLoad:<br />

every need<br />

QuickLoad simplifies mounting<br />

the tool cartridge. With it, it is<br />

possible to place the punch, die<br />

and stripper in the tool cartridge,<br />

and to remove them, as well, both<br />

quickly and precisely. Pneumatic<br />

unlocking eliminates any and all<br />

physical exertion.<br />

„We have used QuickSharp since the year 2000. Previously we had used a simple<br />

flat grinding machine. Although we run three punching machines and need a<br />

lot of tools, regrinding now consumes only about an hour a day. In comparison<br />

to sharpening with the flat grinder, we save seventy percent of the time with the<br />

QuickSharp. What’s more, the machine operates without supervision and that is<br />

more than beneficial. We basically use the QuickSharp to grind all our punching<br />

tools. These range from punches and dies in standard tools to MultiTool<br />

inserts and slitting tools. Regardless of whether we’re talking about a flat, angled<br />

or beveled grind, both the surface pattern left after grinding and the grinding<br />

results themselves are ideal. That is more than satisfactory.“<br />

Located in the Swabian town of Boxberg, in southwestern Germany, the Ruck Ventilatoren<br />

<strong>GmbH</strong> specializes in fan and ventilation technology and in equipment construction.<br />

www.ruck.eu


4.<br />

RTC Tool Cartridge:<br />

Tool changes<br />

in no time at all<br />

Using the RTC Tool Cartridge<br />

with the TruPunch and TruMatic<br />

machines guarantees not only fast<br />

and safe retooling; it maintains<br />

good order, as well. Weighing<br />

just 600 grams, it lets the machine<br />

achieve maximum acceleration<br />

rates. Reinforced springs ensure<br />

that the tools are held securely<br />

while the fiber-reinforced plastic<br />

chassis protects the machine<br />

against overloading. In case of a<br />

collision, the chassis will break<br />

away first, preventing damaging<br />

to the punching head. The cartridge’s<br />

arms are provided with<br />

an additional coating to protect<br />

against fretting corrosion and<br />

rust bloom – and thus extend the<br />

cartridge’s useful life. The ergonomically<br />

correct grip results in<br />

simple handling.<br />

Putting tool<br />

5.QuickMove:<br />

cartridges on wheels<br />

The tool cartridge cart makes<br />

for quick movement of loaded<br />

tool cartridges from point A to<br />

point B. The ergonomically correct<br />

design enables easy steering,<br />

a good overview of the contents,<br />

and quick access. It also has<br />

numbered positions, oil absorbing<br />

matting, a holder for the tool<br />

set-up plan and job papers, along<br />

with integrated holders for the<br />

set-up levers and Allen wrenches<br />

used for the clamps – all these features<br />

make for real convenience.<br />

Nary a chance<br />

6.QuickPad:<br />

for scratches<br />

The QuickPad mounting device<br />

simplifies attaching adhesive pads<br />

to punching tools. This helps to<br />

reduce scratches and impressions<br />

left during machining. Special<br />

press devices for the size 2 die,<br />

the intermediate ring and the<br />

stripper ensure that the pads are<br />

centered exactly on the tool. The<br />

elastomeric pressure rings ensure<br />

that the self-adhesive pad is<br />

secured in place without trapping<br />

any bubbles.<br />

Tool Cabinet:<br />

Everything<br />

7.Punching<br />

in good order<br />

Clearly arranged, space-saving<br />

and tidy – the key advantages of<br />

this specially designed storage<br />

cabinet. Vertical compartments<br />

give access from both sides, for<br />

fast and easy retrieval of up to<br />

seven hundred punching tools.<br />

Recesses accommodate lifting<br />

forks to make the cabinet portable.<br />

Wir beraten Sie gerne:<br />

>> ersatzteile@de.trumpf.com<br />

TruServices TruServices Journal Journal 01|11 01|11 13 13


Knowledge Software and Punching Tools<br />

A well-rehearsed trio<br />

Efficient interplay of machine, software and tooling makes<br />

it possible to separate sheet metal entirely without a scrap<br />

skeleton. At TRUMPF, the TruPunch 3000 and TruPunch<br />

5000 machines, along with TruTops Punch software and sophisti-cated<br />

tooling, form an unbeatable team.<br />

>> technik.tooling@de.trumpf.com<br />

>> sales_cad_cam@de.trumpf.com<br />

The TruPunch 3000 and the TruPunch 5000 are the world’s<br />

first machines to achieve skeleton-free processing.<br />

// These machines, equipped with a rotating punching head, are extremely efficient<br />

in their material usage. The open parts flap or chute ensures that even small<br />

segments, up to 500 × 500 millimeters, can be discharged reliably. The sorter<br />

separates good parts from waste and diverts them to the appropriate standardized<br />

containers.<br />

Indispensable: punching tools that provide perfect<br />

support for skeleton-free processing.<br />

The parts flap or chute enables fast, simple and dependable discharge<br />

of sheet metal parts after processing. A bi-level stripper<br />

with a clamping function, developed by TRUMPF, offers even<br />

more flexibility. In the past a part could be no larger than 180<br />

millimeters wide and 500 millimeters long if it was to use the<br />

parts flap or chute. Now even parts with deviating dimensions<br />

are quite easily grasped by the stripper and turned so that they<br />

can be discharged through the chute. The stripper exhibits one<br />

very special feature: it is milled down by 0.5 millimeter on one<br />

edge. During the punching operation the sheet metal pieces to<br />

be discharged are clamped between the die and the raised edge<br />

of the stripper. The milled edge enables clearance of the sheet<br />

metal. Thanks to clamps that can be actuated individually, each<br />

of the residual strips is cut down to length, turned by the stripper,<br />

and discharged without the operator having to intervene. At<br />

the end of the working cycle there’s quite simply nothing left of<br />

the sheet metal panel. It’s as though it had disappeared!<br />

14 TruServices Journal 01|11<br />

Clever solution: The edge of the bi-level<br />

stripper with clamping function, milled<br />

down by 0.5 millimeter, makes it possible<br />

to clear the metal sheet.<br />

Reliable processing<br />

The rotating punching<br />

head provides flexibility<br />

when processing<br />

sheet metal.<br />

The open parts flap<br />

makes it possible<br />

to reliably tip even<br />

smaller segments<br />

onto the sorter.<br />

The sorter automatically<br />

separates good<br />

parts from scrap.<br />

TruTops Punch makes<br />

programming fast and simple.<br />

Software functions can also support skeleton-free<br />

processing. An improved nesting pattern can help.<br />

MiniNest makes it possible to group and arrange<br />

a variety of parts, at any desired angle. Thanks to<br />

TwinLine, the parts can be closer to each other, resulting<br />

in an improvement in material utilization by<br />

about ten percent. The intelligent separation concept<br />

increases process reliability, as does the colored<br />

depiction of waste parts in the display. Clamps that<br />

can be opened individually guarantee that the remaining<br />

strip can be automatically broken up and<br />

that waste will be discharged reliably.<br />

Skeleton-free processing<br />

increases average<br />

part yields by at least<br />

ten percent. This saves<br />

materials costs and<br />

reduces the amount<br />

of waste.<br />

Efficient<br />

User-friendly


A hard but gentle ball point<br />

A ceramic ball makes the Foil Slitting Tool even more durable.<br />

// The tip of a ball point pen provided the inspiration for the new<br />

point in the TRUMPF Foil Slitting Tool. Light in weight and movable<br />

in all directions, it glides over the surface of the sheet metal and<br />

scores all kinds of foils without damaging the metal itself. The trick:<br />

The tip is made of a ceramic material, making it extremely tough<br />

and durable. Depending on the type of foil, this new ball point can<br />

offer service lives five to eight times longer than the brass stylus used<br />

in the past.<br />

Joachim Beyer is excited<br />

about the new tool.<br />

The Foil Slitting Tool satisfies all<br />

our expectations.“<br />

We use our custom manufacturing<br />

line to make switchgear cabinets<br />

and other cases for the electrical<br />

and mechanical engineering<br />

industries. Here the demands in<br />

regard to surface quality are particularly<br />

high, so that the protective<br />

foil remains in place on all the<br />

components, right through to final assembly. It is important<br />

that the tool gives us uniform separation quality. And it<br />

is essential that wherever the foil has to be removed in advance<br />

– when engraving logos or in areas to be welded, for<br />

instance – the slit has to be perfect. The surface of the sheet<br />

metal – we use brushed or polished stainless steel – has to be<br />

absolutely free of scratches and impressions after slitting.<br />

The new tool satisfies all our requirements. In the past<br />

we had to score these foils by hand. That was tedious<br />

and time-consuming. With this Foil Slitting Tool<br />

we have achieved time savings of about eighty<br />

percent in the foil slitting step, because the manual<br />

processing is entirely eliminated. The tool is<br />

low in maintenance, is reliable and dependable in<br />

the process, and always generates uniform slitting<br />

geometries, with transitions between scores that are<br />

free of all irregularities.<br />

Joachim Beyer is the Design Manager at Otto Schimscha Metallbau<br />

<strong>GmbH</strong>. This medium-sized family company specializes in systematized<br />

solutions for the electrical and mechanical engineering industries.<br />

www.schimscha.de<br />

Clean foil separation. Even the smallest radii present no problems for this<br />

Foil Slitting Tool.<br />

Flexible in every direction<br />

This Foil Slitting Tool (patent pending) with its ball-tipped point<br />

offers a maximum measure of flexibility. The smallest radii can<br />

be traversed with the ball, which can be moved in any direction.<br />

And even intricate elements can be separated from the protective<br />

foil effortlessly after the slitting process. Might you be interested in<br />

using this innovation? It goes without saying that existing tools can<br />

be retrofitted.<br />

>> technik.tooling@de.trumpf.com<br />

The ball point cuts through every kind of foil<br />

and is nonetheless gentle on sensitive surfaces.<br />

TruServices Journal 01|11 15


Knowledge Software<br />

Good to go<br />

TruTops Version 2.2 offers benefits<br />

impacting many technologies.<br />

// The new Version 2.2 will make manufacturing faster, less expensive<br />

and more efficient – and that will be true for all technologies<br />

supported by TruTops Programming Software. Not only is material<br />

management markedly improved. Nesting is also made faster and<br />

more efficient with the MiniNest function. This feature can arrange<br />

cutting blanks from multiple orders in a single sheet - at any desired<br />

angle. That results in better utilization of the material. Regardless of<br />

whether you’re involved in punching, laser cutting or tube processing<br />

– economizing on materials and increasing process and planning<br />

confidence are in the focus. With TruTops Punch, for example,<br />

separation and immediate discharge of scrap lead to fast and reliable<br />

waste disposal in case of the skeleton-free processing. The graphic<br />

depiction of the waste increases process reliability at the same time.<br />

Once machining patterns have been prepared, they can be applied to<br />

multiple parts. Programming with TwinLine and automatically avoiding<br />

double strokes save additional time. New sheet cutting strategies<br />

in TruTops Laser also result in considerable reductions in material<br />

use. Part removal and sorting are supported by the graphic depiction<br />

of part separation. In TruTops Tube, the TubeNest function handles<br />

nesting along the length of the tubular material. That economizes<br />

on materials and boosts confidence in planning for the entire nested<br />

16 TruServices Journal 01|11<br />

Quick calculation in just five steps<br />

WebCalculation lets you quote customers with the push of a button.<br />

// It is often true that quick and efficient quotation submission is the key to success for sheet metal job shops. The<br />

WebCalculation software module can put you that decisive step forward. It’s all quite simple. You hyperlink<br />

WebCalculation from your website and your customers can visit your site, seven days a week and around the clock,<br />

to have a sheet metal processing proposal prepared – simply, quickly, reliably.<br />

There are just five steps to the quotation. And placing the order is just as quick:<br />

Upload<br />

drawing<br />

Select<br />

material<br />

When it is preparing an offer, WebCalculation not only uses the information in the TRUMPF technology tables, but<br />

also takes account of your cost calculation specifications. Based on TruTops Calculate, which runs in the background,<br />

your hourly rates for machines, costs for materials, wage scales and profit margins are automatically taken into<br />

account. And, you yourself can determine who can use this feature. The integrated user administration routine ensures<br />

safety. Read more about this in the article on page 6.<br />

>> sales_cad_cam@de.trumpf.com<br />

Specify<br />

machining<br />

Regardless of whether you’re punching, laser cutting, bending, or processing tubes:<br />

TruTops 2.2 boosts both material efficiency and confidence in planning and machining.<br />

package. The conversion of the license protection procedure as of<br />

Version 2.2 will give TruTops customers greater flexibility in license<br />

management. They will then have the option of activating and deactivating<br />

licenses on individual laptops, so that they can use a license<br />

wherever they might be located. Read more about that in the articles<br />

on pages 10 and 14.<br />

>> sales_cad_cam@de.trumpf.com<br />

1. 2. 3. 4. 5. 6.<br />

Start cost<br />

calculation<br />

Proposal<br />

completed<br />

Place<br />

order


Maintenance pays off<br />

The Service Agreement Classic<br />

means prevention, not repairs.<br />

// Chances are, you’re looking to achieve high availability and minimal repairs while<br />

upholding the value of your machines. The Service Agreement Classic is exactly<br />

what you’re looking for. It ensures that all maintenance work specified by TRUMPF<br />

is carried out at the prescribed intervals and is standardized, using a maintenance<br />

checklist matched to your equipment. Exact adjustment of all mechanical, pneumatic<br />

and hydraulic functions and early prediction of wear-related malfunctions keep<br />

your machines in tip-top shape, all the time. Evidence is provided by the TRUMPF<br />

maintenance sticker. That can have a beneficial effect on the resale price should you<br />

ever sell the machine.<br />

>> truservices@de.trumpf.com<br />

The Service Agreement Classic<br />

guarantees that our machines will always<br />

be in good working order, with all parameters<br />

set correctly. Advance scheduling<br />

of maintenance work can be coordinated<br />

with our production plans so that manufacturing<br />

is never disrupted. The measurement<br />

of the stopping distance at our bending<br />

machines, prescribed by law, is also done<br />

during the maintenance work. That keeps<br />

us on the safe side. I am convinced<br />

that regular service also helps maintain<br />

the value of our machines.“<br />

Walter Zwicklhuber,<br />

General Manager at GEWA Blechtechnik <strong>GmbH</strong>,<br />

Ried, Austria, www.gewa.at<br />

We are thoroughly satisfied with<br />

the Service Agreement Classic. The<br />

technicians do a great job. Their work is<br />

clean and tidy and when we have questions<br />

or need information, they always provide<br />

friendly and competent advice. The maintenance<br />

work makes our automated punching<br />

and bending machines last longer and<br />

keeps them in good technical shape.“<br />

Heiko Hillenbrand,<br />

Sheet Metal Team Leader<br />

at merath metallsysteme <strong>GmbH</strong>,<br />

Waiblingen, Germany, www.merath.com<br />

<strong>Co</strong>nsulting and technology Knowledge<br />

How it’s done<br />

DetectLine<br />

DetectLine is an optical system that measures<br />

sheet metal along a number of contours<br />

to precisely determine a sheet’s<br />

position. What’s more, DetectLine automates<br />

ascertaining and setting the focal<br />

position. <strong>Co</strong>ntours are cut in a small piece<br />

of sheet metal, with focus positions set for<br />

different values. The camera system detects<br />

the width of the cut and transmits to<br />

the controls any required correction values.<br />

Cutting head<br />

DetectLine<br />

camera system<br />

Chamfered laser-cut edges<br />

Chamfered edges enhance safety when<br />

handling materials. <strong>Co</strong>mbination machines<br />

make it possible to round off sharp, 90-degree<br />

edges with chamfers at both surfaces.<br />

This is done with a roller tool, impressing a<br />

120 degree angle at the upper and lower<br />

faces of the sheet metal. During subsequent<br />

laser cutting, the cutting beam is aimed<br />

precisely at the root of the groove.<br />

Groove on the top<br />

of the sheet<br />

Laser beam<br />

Groove on the bottom<br />

of the sheet<br />

MultiBend<br />

Bends can be made, using the MultiBend<br />

forming tool, in a single step on the punching<br />

or combination machine. This ensures<br />

that bending is effective both in the<br />

middle of the sheet and at the edges. After<br />

cutting a section free on three edges,<br />

the tool can bend a tab at an angle of up<br />

to 90 degrees.<br />

Sheet metal Bending roller<br />

TruServices Journal 01|11 17


Knowledge News<br />

Good to know<br />

Helping others help themselves<br />

// Whenever it’s a matter of simple maintenance and repair work<br />

on the TruLaser Series 3000 (with the conventional switchgear<br />

cabinet) or the TruLaser Series 5000 (modular cabinet), you<br />

won’t have to call for a service technician in the future. That’s<br />

because our TruLaser maintenance seminars lay the foundation<br />

for self help. These courses are directed at those who have<br />

already attended a maintenance course and have training as<br />

an electrician. In five days the participants receive insights<br />

into all kinds of maintenance, preparing them to do electrical<br />

and mechanical service and repair work. This is an investment<br />

that quickly pays for itself. The course on switchgear cabinets<br />

TruLaser 3030 / 3040 / 3060 / 3530 und TRUMATIC L 3020 /<br />

3030 / 4030 / 6030 with Sinumerik 840D (conventional<br />

switchgear cabinet) (not for TruLaser 3030 (L20) / 3040 (L32))<br />

18 TruServices Journal 01|11<br />

Let's drop in on ...<br />

and schematic drawings points out ways to rectify problems.<br />

Also covered are repairs and adjustments for electrical and<br />

mechanical components, as are correct verification and basic<br />

settings for the optics in the external beam guide. Tracing leaks<br />

in the gas and water circuits, both in the machine and at the<br />

laser, can also be done by in-house technicians, as is also true<br />

for inspecting the deflector mirror and the gantry shift. Doing<br />

your own maintenance, at professional quality: sure and simple.<br />

>> training@de.trumpf.com<br />

>> www.mytrumpf.com/training<br />

We offer TruLaser maintenance courses for the following models. Be sure to register soon.<br />

Not everything can be done automatically.<br />

Rainer Mönch’s experience and intuition are<br />

indispensable at TRUMPF.<br />

TruLaser 5030 classic / 5030 / 5040 / 5040 (L18) / 5060 /<br />

5060 (L19) und TRUMATIC L 3050 / 4050 / 6050<br />

(modular switchgear cabinet) (not for TruLaser 5030 fiber)<br />

… Rainer Mönch in the Special Forming Tooling department.<br />

// Automation? Rainer Mönch chuckles. Right in the middle of fully<br />

automated sequences, he is the specialist for tricky manual work<br />

requiring intuition, a sense of proportion, and lots of experience. He<br />

has been making Eladur spring elements for twenty-five years<br />

now. Most are destined for special forming tools and that is<br />

why every element is different – and has to be built to customer<br />

drawings. One problem here is that the Eladur plastic is<br />

a long-lived material, but it’s also elastic. Sometimes it’s soft as<br />

a “super ball” and sometimes it’s very firm. “Here you can’t just set<br />

up for a final dimension, because the material tends to distort. That<br />

is why I take a close look at each and every spring element and then<br />

decide how to best fabricate it,” explains Rainer Mönch. Will it have<br />

to be turned or milled – or a combination of both? Which tool and<br />

which chucks are the best to ensure that this delicate material retains<br />

its shape? Once these questions have been answered, Mönch works<br />

the component with tools and jigs he makes himself, edging his way,<br />

literally millimeter by millimeter, to the final dimension. Even today,<br />

not everything can be done automatically, as is quickly apparent with<br />

this inconspicuous but nonetheless complex bit of manual work.<br />

>> technik.tooling@de.trumpf.com


Send me on my way!<br />

// “#@?¡£¿$%! It’s stopped!” Whenever the Windows error report ending<br />

with the question “Do you want to send …?” appears – most users click<br />

grumpily on the “Cancel” button. That’s exactly the wrong reaction! The<br />

widely held opinion is that the report will go to Microsoft and they won’t<br />

do anything with it. The truth is that Microsoft’s servers forward the details<br />

to the program’s originators – in this case to TRUMPF – where the<br />

malfunction is analyzed and corrected. Each time you click on the “Send<br />

information” button, you help eliminate programming errors. Ultimately,<br />

the exasperating gray window will appear less frequently.<br />

>> sales_cad_cam@de.trumpf.com<br />

Your trouble report won’t get lost in cyberspace, but instead it will help<br />

TRUMPF developers to improve software quality.<br />

Infallible accuracy!<br />

// To achieve perfect cutting results, focusing lenses have to be aimed<br />

perfectly at the cutting head. Intended especially for the new lenstype<br />

cutting heads and designed for the single cutting head strategy,<br />

TRUMPF has introduced a new lens with a cut at the edge. This ground<br />

surface makes sure that the lens and its holder are always in perfect<br />

alignment. The lens is aligned with the center of the nozzle one time<br />

only. The “beam centering” phase is then dispensed with when the lens<br />

is later removed and reinstalled. This repetition accuracy saves time!<br />

And the LenseLine function, with a status check for the TruLaser machines<br />

makes full use of this new cut. LenseLine<br />

makes it possible to continuously monitor<br />

the amount of contamination actually on<br />

the lens and thus avoids unnecessary lens<br />

cleaning work.<br />

>> spares_export.tws@de.trumpf.com<br />

Perfect cutting results, again and again: The cut on the<br />

edge of the lens matches perfectly with the holder in the cutting head.<br />

TruServices at a glance<br />

> Finance<br />

Stay flexible on a solid basis<br />

> Software<br />

Programmed for success<br />

> Punching Tools<br />

Know-how for every application<br />

> Bending Tools<br />

Customized to your specification<br />

> Spare Parts<br />

Quality in every detail<br />

> Technical Service<br />

You can count on us<br />

> Service Agreements<br />

For the highest<br />

machine availability<br />

> Product Enhancements<br />

Your machine can do more<br />

> Customer Training<br />

The knowledge advantage<br />

> <strong>Co</strong>nsulting<br />

Advice through experience<br />

> Per-owned Machines<br />

First choice for second hand<br />

>> truservices@de.trumpf.com


Listening carefully.<br />

Selling premium machines also means<br />

offering premium service. To know exactly<br />

how customers define this, it’s best<br />

just to ask them. For years now<br />

TRUMPF has conducted incisive customer<br />

surveys on service quality –<br />

sometimes with surprising results. The<br />

views from the inside and the outside<br />

are not always identical. More than<br />

15,000 questionnaires have been sent to<br />

clients worldwide, and these have already<br />

culminated in about one hundred<br />

measures aimed at improving service.<br />

Regardless of whether these are minor<br />

changes in claims processing or larger<br />

changes regarding availability by phone,<br />

the best of the suggested solutions have<br />

been implemented around the world in<br />

the “Service Excellence” project.<br />

TRUMPF service strives to earn the<br />

“premium” label everywhere on the<br />

planet – both from our own perspective<br />

and in customers’ opinions, too.<br />

Thinking service?<br />

Think blue!

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