Pediatrics - SSM Cardinal Glennon Children's Medical Center

Primary Care Physician Communication ProcessImproves at SSM Cardinal GlennonDear Physician Partners,Over the past year, you have provided us valuable feedback regarding our primary carephysician communications process. Because consistent communication remains a top priorityat SSM Cardinal Glennon, we have made many changes that are reflective of yourfeedback. From patient admission to discharge, take a look at how we’veimproved our communication with you:Patient AdmissionHuman ProcessTechnical ProcessEmergencydepartmentsecretary calls/pagesprimary care physicianat time of admissionto inform of inpatientadmissionEmergencydepartment residentnote is auto-faxed toprimary care physicianupon signatureFor any*admissionbetween 5 p.m. and4 a.m., Access Centercalls primary carephysician exchange at5 a.m. to notify** ofadmissionFloorresident H&P isauto-faxed to primarycare physician uponsignatureFor any*admissionbetween 4 a.m. and5 p.m., the Floor TeamUnit Secretary callsprimary care physicianoffice to notify ofadmissionFloorattending H&P isauto-faxed to primarycare physician uponsignature, and includesattending pagernumber*Medicine, Surgical,PICU and NeurologyAdmissions**Notification messagewill include patientname, admittingdiagnosis, room number,unit and telephonenumber for unit to whichpatient is admitted.Patient DischargeWe continue to make strides in communication, and we vow to make every effort to get it right. Since modifyingthe communications process in November, we’ve already heard from some of you. Dr. George Anderson of PreferredPediatrics said, “I’ve had multiple patients admitted since Cardinal Glennon’s new communication process tookeffect, and I was notified promptly with each admission.”Our commitment as a hospital is to provide the best medical care for our patients, and we know that notifying andinforming you of patient admissions, discharges and changes in care are integral parts of fulfilling that responsibility.Your input regarding our communication is greatly appreciated and a significant factor in our continuedimprovement. Please contact any of us directly with your comments.Sincerely,Sherlyn Hailstone, President (Sherlyn_Hailstone@ssmhc.com)John Peter, MD, Vice President of Medical Affairs (peterjr@slu.edu)Robert Wilmott, MD, Chief of Pediatrics (wilmottr@slu.edu)Dennis Vane, MD, Chief of Surgery (dvane@slu.edu)3