FAQs - Vodafone Fiji

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2.7 I have sent a message but my total amount of points wasn’t updated; why?• In order to win points, you need to send SMSs to 2013 (cost 2 FJD including tax/sms).• If you feel there is an error or require further assistance regarding your accumulated points, pleasecall Customer Care on 123from your Vodafonemobile phone. All messages are logged.2.8 I want to stop receiving informational SMS about the promotion• You can send the keyword STOP (in capital letters) to 2014(free of charge)and you will stop receivinginformational messages.• For every command keyword you send to 2014, you don’t receive any points.• If you send any message to 2013 or 2014after you send STOP, you will start receiving messages again.2.9 Can I play with different mobile phones?You can participate with as many different Vodafonenumbers (MSISDNs) you wish.However, each one accumulates points for the Top Scorer prizes and participates separately in the draws.2.10 Can my participations be transferred in case I change my number (SIM card)?Your participations cannot be transferred.You can start participating in the promotion using a new SIM card, but you have to keep the old one, sinceyou will be contacted to that number in case of winning with that one.2.11 I sent a message but didn’t receive a reply SMSIf you have not received a reply SMS, verify the following:• Check if your mobile is full of messages and doesn’t have enough of memory to receive new ones.Please erase some messages to free up some memory.• The message wasn’t sent to the correct number.Check that you sent the SMS to the Short Code 2013 (or 2014 in case you want to opt out or requestinformation about your total points).• There is a chance the network in your area is overloaded at the moment.3. Prizes and Draws3.1 What are the prizes?Vodafonehas planned to give away the following prizes:• FJD 500 cashto 1 winner, declared through a draw, every day (except Sundays).• FJD 1,000 cash every week (on Sundays)to one (1) weeklyTop Scorer.• FJD 50,000 cash grand prize to 1 winner, declared through a draw.
Below, a summarized table of the total value of prizes to be distributed:Cash Prize # of Prizes Total ValueFJD 500 cash every day (except Sundays) 48 FJD 24,000FJD 1,000 cash every week (on Sundays) 7 FJD 7,000FJD 50,000 cash final prize (on last day) 1 FJD 50,000Total Prizes 56 FJD 81,0003.2 How are the prizes won?• Draw for the daily prize of FJD 500 in cash (except Sundays)Participants have to send at least one (1) SMS during a particular day to enter the draw for that day.Participants enter the draw with entries equal to their accumulated points from start of the promotionup to the 23:59:59 of that particular day. Therefore, just 1 SMS every day makes a participant eligibleto enter ALL daily draws.• Declaration of the weekly winner for FJD 1,000 in cash (on Sundays)The participant who has accumulated the most points from the beginning of the week until the end ofa week is declared top scorer of that particular week and awarded the prize of a FJD 1,000 in cash.All participants who have sent at least one (1) SMS from the beginning of the week(Monday 00.00.01)until the end of that particular week (Sunday 23:59:59) are eligible to become top scorers.Participants have to send at least one (1) SMS during a particular day to become eligible for thisweekly prize.• Draw for the final (grand) prize of FJD 50,000 in cashParticipants have to send at least one (1) SMS throughout the whole promotion to enter the draw forthis prize.Participants enter the draw with entries equal to their accumulated points from start of the promotionup to the end of the promotion.3.3 How are winners notified?• Draws and declaration of winners will be conducted at Vodafone premises every Monday, for all prizesof the previous week, in the presence of Vodafone Team and Auditor. Vodafone may use the winners’data (including names, surnames, initials, photos, and video images) for advertising purposes with noprior consent and free of charge.• Vodafone will contact winners by phone, and never via SMS. Once a winner is contacted, Vodafone willmake reasonable attempts to verify that the person on the line is the selected entrant.• Winning participants will be called a maximum 3 times after the draw. If the winning number does notanswer after 3 calls,it will forfeit the prize and a runner-up will be chosen for the same prize instead.
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FAQs - Vodafone Fiji

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