ANNUAL REPORT 2010/11 - Parramatta City Council

COUNCIL’S GUIDING PRINCIPLESParramatta River winds through ParramattaLunar New Year 2011 (Year of the Rabbit)Our Guiding Principles are core to our service delivery modelas they define how we do business, and reflect the values ofour organisation and the behaviours we will demonstrate.• COOPERATIVE TEAMWORKWe work together, across the whole organisation, unitedin our purpose, seeking each others’ advice, recognisingindividual strengths and playing our part in the team.• CUSTOMER SERVICEWe understand and meet our customers’ needs.• SUSTAINABILITY AND COMMUNITY FOCUSWe care about social, economic and environmentalsustainability for our City and focus on delivering goodoutcomes for our communities.• LEADERSHIPWe inspire a shared vision, lead by example and help othersto excel. We promote and support these guiding principles.• ACCOUNTABILITYWe hold ourselves accountable, celebrate our successes andown and learn from our mistakes.• INTEGRITYWe are committed to acting ethically, fairly, honestly andwith integrity in everything we do. We deliver on promises.• COMMUNICATIONWe communicate openly, honestly and clearly.• EXCELLENCEWe set high standards and are determined in our quest toachieve them.• INNOVATIVEWe value innovation, initiative, resourcefulness and creativity.• RESPECTWe trust and support each other and respect people for theircharacter and ideas, treating everyone with courtesy.FIND OUT MORE?Where to find out more about Council business?• anytime online via Council’s website which now linkssocial media sites Facebook and Twitter• daily (8.30am to 4.30pm Monday to Friday) at Council’s30 Darcy Street Administration Centre’s Customer ContactCentre• weekly via advertisements in the Parramatta Advertiser• quarterly via our Parra Pulse newsletters• quarterly via our Quarterly Review progress reports.If you would like to read the full version of Council’s AnnualReport, go to and click on‘Publications’ and on ‘Annual Report 2010/11’, which can beaccessed as a series of PDFs and downloaded and printed offas necessary.You can also contact Council’s Communications andMarketing team (9806 5086) to request an in-house print outof the full report.Cover image: Water-based school holiday activities helped revitalise theParramatta River foreshore