ICON Hosted Payment Service - Civica

The Civica Data CentresAt the heart of the hosted service are our Civica Data Centres. There aretwo main Data Centres, one acting as the primary site, the other as asecondary site for failover to ensure business continuity to the authority inthe event of a disaster.All Civica Data Centre environments are served by fully protected andredundant power feeds and in the unlikely event of a complete power outagegenerator and battery backup facilities are capable of sustaining the wholehosting operation for an indefinite period.Each Data Centre has been designed to offer customers complete peace ofmind by providing a secure environment with:N+1 air conditioning unitsInert gas fire suppressant systemFail-safe fire detectionDiverse supplies and fans for serversDiesel generator with 5 days fuel reserve.Data SecurityCivica employs PCI DSS recommendations with procedures in themanagement of its Data Centres, including:PCI DSS infrastructurePCI DSS processes and proceduresPersonnel and organisational securityCivica conforms to the Data Protection Act.Service LevelsAvailability monitoringService monitoringAcquiring banks connectivityProactive supportCivica monitors server equipment toensure all steps are taken to avert systemfailurePerformance monitoringDisk space availabilityRAID statusProcessor loadInstallation of security and applicationupdatesReactive supportSupport Desk available during businesshoursOn call engineers for continuous systemhealthThe infrastructure is keep up-to-date with latest revisions installed as soonas is practical without interrupting the service, unless a high security riskexists.Civica ensures that all virus protection updates, if not automatic, areimplemented immediately.Civica provides, configures and maintains all managed server hardware andprovides a standard software installation service.London, UKTel: +44 (0) 20 7760 28002 Burston Road, LondonSW15 6ARmarketing@civica.co.ukwww.civica.co.ukLeeds, UKTel: +44 (0) 113 244 1404Vanguard House, Dewsbury RoadLeeds LS11 5DDmarketing@civica.co.ukwww.civica.co.uk