Local Government Pensions Administration - Civica

Civica DatasheetLocal Government PensionsAdministrationTransform the way you workCivica provides innovative pensions administrationsolutions which can drive new ways of working forthe public sector. Civica's Local Governmentsolution supports the complex requirements ofpublic sector schemes and a diverse range ofbusiness processes.Administering authorities require a partner with theability to deliver a solution based on completeunderstanding of their business requirements.Civica's experienced Local Government pensionspractitioners combine their technical knowledge andexpertise to offer a host of functionality that supportsLGPS, Councillors, Police and Fire schemes.Civica's off the shelf solution allows pension funds to "hit the ground running"and adopt an award winning public sector solution that meets the needs ofpension administrators and the demands placed upon them. The easy-to-useconfigurable tools allow our clients to easily configure the standard workflowprocesses to their specific requirements without any additional costs.We ensure that our clients have the solution flexibility they need and theabsolute confidence that we, as a supplier and partner, will fully support clientswho require assistance.Our in-built workflow engine and best practice workflow processes are provento enhance data quality and reduce processing times. The comprehensiveaudit histories also ensure that all activities performed by the administratorscan be viewed at any time, helping to protect your data.Key BenefitsEnhanced data quality through extensivevalidation capabilities, sophisticatedcalculations and embedded TPR DataQuality ReportsInstantly access audit histories for data,letters and processes at anytimeAutomatically stamp user/ time/ date whenkey documents are accessed andprocesses are actionedAdministrators have a full 360 view ofmember data therefore improvingcustomer service to members andemployersSharing of information between pensionadministrators, pensioner payroll,employers and scheme membersIncreased productivity and utilisation oftimeStandardise working practices acrossmultiple teamsLondon, UKTel: (+44) (0) 20 7760 28002 Burston Road, LondonSW15 6ARmarketing@civica.co.ukwww.civica.co.ukLeeds, UKTel: (+44) (0) 113 244 1404Vanguard House, Dewsbury RoadLeeds LS11 5DDmarketing@civica.co.ukwww.civica.co.uk

Key FeaturesComplete work on time with in-built prioritisation and escalationStorage capabilities for various types of files, including inbound/outboundemails, calls, scanned images, letters/forms, PDFs, Word / Exceldocuments, CSV files, etcFull CRM fuctionality providing users with a full 360 view of schememembers, employers and non-membersBarcoding capability so correspondence can be indexed automatically toindividual member recordsReporting tools to evaluate performance or meet scheme requirementsImport and export large amounts of data, quickly and easilyFully integrated online forms - removing the need for papercorrespondence whilst improving data securityWeb based work trays, allowing tasks to be passed on directly toemployers"West Yorkshire Pension Fund (WYPF) choseCivica because their UPM system offers ahighly configurable solution incorporatingelectronic document management andworkflow to streamline our businessprocesses. The implentation of UPM hasallowed WYPF to improve efficiency and at thesame time meet the needs of our employersand members"Yunus GajraDevelopment Manager - StrategicWest Yorkshire Pension FundCalculation suites for LGPS, Councillors, Fire and PoliceTest all calculations with one click of a button, with the 'Calculation TestHarness' toolBulk processing fuctionality, allowing you to run calculations, sendemails/letters and update the database for a selection of membersFully integrated - calculations, document management, workflow, payrolland web enabledAudit trails automatically saved and can be viewed instantly at any timeComprehensive data entry validation on all processing, including bulk dataloadersFor more information, visit our website atwww.civica.co.uk. To book ademonstration, call Tracy Scott on 0113244 1404 or email marketing@civica.co.ukLondon, UKTel: +44 (0) 20 7760 28002 Burston Road, LondonSW15 6ARmarketing@civica.co.ukwww.civica.co.ukLeeds, UKTel: +44 (0) 113 244 1404Vanguard House, Dewsbury RoadLeeds LS11 5DDmarketing@civica.co.ukwww.civica.co.uk