ICON Hosted Payment Service - Civica

Civica DatasheetICON Hosted Payment ServicePCI DSS Level 1 Secure Payment Service from CivicaProviding e-payments solutions is a seriousundertaking. The technology is complex, bankinglegislation and security requirements are constantlychanging, changing acquirers must be quick andsimple, the solution must have 24/7 reliability,security is key, demands on the service will increasewith customer take up, and integration with otherthird party solutions is becoming a standardrequirement.Best in class industry compliancePCI DSS Level 1 accreditedPA DSS software accreditedISO 27001 accreditedSecure and compliantIn 2007 PCI DSS regulation became a reality and after many high profile datasecurity breaches in Government and commercial organisations, merchantsproviding card payment facilities are required to be compliant against thestandards. These standards are not only relevant to the software that isbeing used but to the operational environment it is in.The Civica ICON Hosted Payment Service overcomes all of these issuesand more - a fully managed PCI compliant service from Civica, recognisedspecialists in providing local government multi-platform, integrated paymentsolutions.The ISO 27001 framework within Civica’s hosted environment isimplemented and operational. ISO 27001 is an internationally recognisedstandard for excellence in Information Security; the standard ensures thatCivica has an environment that is systematically proven to ensure highintegrity and availability of customer information through documentedoperating procedures. Which in turn helps Civica to identify, manage andreduce threats to vital information and services.Multiple state-of-the-art UK Data CentresHigh speed data connectivityHighly secureLocal and remote CCTV monitoring andrecordingEnforcement of single entry and exit pointpolicy at each siteStrict escorted access policy for non-Civica personnel whilst on siteLondon, UKTel: (+44) (0) 20 7760 28002 Burston Road, LondonSW15 6ARmarketing@civica.co.ukwww.civica.co.ukLeeds, UKTel: (+44) (0) 113 244 1404Vanguard House, Dewsbury RoadLeeds LS11 5DDmarketing@civica.co.ukwww.civica.co.uk

The Civica Data CentresAt the heart of the hosted service are our Civica Data Centres. There aretwo main Data Centres, one acting as the primary site, the other as asecondary site for failover to ensure business continuity to the authority inthe event of a disaster.All Civica Data Centre environments are served by fully protected andredundant power feeds and in the unlikely event of a complete power outagegenerator and battery backup facilities are capable of sustaining the wholehosting operation for an indefinite period.Each Data Centre has been designed to offer customers complete peace ofmind by providing a secure environment with:N+1 air conditioning unitsInert gas fire suppressant systemFail-safe fire detectionDiverse supplies and fans for serversDiesel generator with 5 days fuel reserve.Data SecurityCivica employs PCI DSS recommendations with procedures in themanagement of its Data Centres, including:PCI DSS infrastructurePCI DSS processes and proceduresPersonnel and organisational securityCivica conforms to the Data Protection Act.Service LevelsAvailability monitoringService monitoringAcquiring banks connectivityProactive supportCivica monitors server equipment toensure all steps are taken to avert systemfailurePerformance monitoringDisk space availabilityRAID statusProcessor loadInstallation of security and applicationupdatesReactive supportSupport Desk available during businesshoursOn call engineers for continuous systemhealthThe infrastructure is keep up-to-date with latest revisions installed as soonas is practical without interrupting the service, unless a high security riskexists.Civica ensures that all virus protection updates, if not automatic, areimplemented immediately.Civica provides, configures and maintains all managed server hardware andprovides a standard software installation service.London, UKTel: +44 (0) 20 7760 28002 Burston Road, LondonSW15 6ARmarketing@civica.co.ukwww.civica.co.ukLeeds, UKTel: +44 (0) 113 244 1404Vanguard House, Dewsbury RoadLeeds LS11 5DDmarketing@civica.co.ukwww.civica.co.uk