Training - New Horizons Computer Learning Centers

Table of ContentsLearning Modalities 3Mobile & Digital Device Training 4Apple iPad Training 4Online Learning Xpress 6ITIL Authorized Training 8Cisco Authorized Training 10VMware Authorized Training 14Citrix Authorized Training 16CompTIA Authorized Training 18CIW Foundations Training 18Crystal Reports Training 18Databases / SQL Training 19IT Security Training 19Microsoft Authorized Training 20Project Management Training 32Lean Six Sigma Training 32Microsoft Project 33Business Skills Training 34Desktop Applications Training 38Adobe Applications Training 38Microsoft Applications Training 39Other Desktop Training 42Healthcare Information 44Management TrainingCareer Information 46Registration & 49Cancellation InformationLocation Maps 50Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Dear Clients,I’m proud to say that New Horizons is celebrating our30-year anniversary as a global leader in IT training andcertification services. Over our long history, we’ve trained over30 million students worldwide and helped our clients addresscountless business challenges through our learning solutions.The reasons for our success are simple—we hire and retain theindustry’s best instructors, we partner with the leaders in the ITand professional development industries, and we heavily investin and expand our offerings and facilities to ensure we’re alwaysdelivering highly effective training to our students and clients.As just one example of how we address our clients’ needs, we have added three new AppleiPad courses to our schedule. The explosive popularity of the device led to many requestsfrom clients; these courses help introduce iPad users to its broad features and functions,with an emphasis on helping professionals understand how the device can help improveproductivity in the workplace.In addition, I’m pleased to announce that New Horizons Great Lakes is now a VMwareAuthorized Training Center (VATC). Students can now take a wide variety of VMwareauthorizedcourses at our training centers. Our partnership with VMware gives you thehighest return on your investment. Why?• VMware-authorized courseware is developed with software product teams to ensurethe highest technical quality and accuracy. The courseware comes straight from the sourceand incorporates the real-world scenarios and content that derive the greatest knowledgetransfer.• Only VMware-authorized instructors teach our official VMware courses. Theseinstructors undergo a rigorous VMware-approved preparation program.• As a VATC, our clients can now meet all of their VMware training and certification needsunder one roof. Our VMware-authorized courses are accepted as approved training forcertification purposes and you can even take your certification exams at our on-site VUEtesting center.As you can see, 2012 is an exciting milestone at New Horizons and we thank you for beingpart of our success. We look forward to another 30 years of providing you with the trainingthat drives your success.Mark McManus Jr., CEONew Horizons Great Lakes | Michigan, Chicago & ClevelandLearning MethodsILT Instructor-Led TrainingCertified instructors guide learners through material in a classroom setting where they canparticipate in group activities, complete labs, and ask questions.Monday - Friday: 9am - 5pm Eastern / 8am - 4pm CentralOLL OnLine Live – Virtual ILTStudents receive instruction from a live, certified instructor, participate in groupdiscussions, and practice hands-on labs – all via the Web.Monday - Friday: 9am - 5pm Eastern / 8am - 4pm CentralML Mentored LearningFlexible, focused and fast approach to learning in a classroom environment. Self-paced toensure you learn the skills you need.Mentored Learning class hours may not be available at all locations. Contact your local centerto confirm availability.OLA Online ANYTIMELearn anytime, anywhere with your paid subscription.

New Horizons Great Lakes Milestones1980sWe were here when:The term “internet” was first usedCisco Systems, Inc. and DellComputer Corp. were foundedMicrosoft Windows version 1.0was releasedCompaq beat IBM in releasingthe first 386-based PCComputer users reached 100million worldwide1990sWe were here when:American Online (AOL) was bornfrom the connection of AppleComputer’s AppleLink PersonalEdition and Quantum ComputerServicesThe World Wide Web was launchedCisco introduced the high-endCisco 7000 routerMicrosoft released the first versionsof Internet Explorer2000sWe were here when:The PC turned 20 and worldwidePC sales reached 835 millionApple Computer released the iPodGoogle claimed a searchabledatabase of 3.6 billion web pagesLaptop sales overtook desktop forthe first timeCloud computing was the toptechnology trend1982 New Horizons was foundedin Laguna Hills, California,becoming the first company tooffer desktop training.1984 With the introduction ofevening classes, we enabledpeople to learn the latesttechnologies while still being ableto work full-time jobs.1986 We introduced technicaltraining on Windows and on-sitetraining sessions.1987 We were the first IT trainingcenter to offer weekend classes.1989 We gained further ITtraining expertise by becomingNovell Authorized EducationCenter (NAEC).1992 The first New Horizonsfranchise opened in Detroit,Michigan. Our training solutionsmodel was so effective that it led to28 franchise centers being openedby year’s end.1996 With 157 centers, webecame the largest independentIT training company in the world.1998 We opened our virtualdoors with the introduction ofOnline LIVE ® virtual instructor-ledtraining.1999 We became the IT trainingindustry leader with 100 MicrosoftCertified Technical Educationcenters. We also began offeringCertified Internet Webmaster(CIW) training.2001 Business Week namedus to its list of “100 Hot GrowthCompanies” and we partneredwith Ascendant Learning to offerinformation security training.2006 We were named Microsoft’sPartner of the Year for TechnologyInnovation for our MentoredLearning ® offering and IDC’slargest Independent ComputerTraining Company for the fourthconsecutive year.2007 We were named trainingpartner to all of the companiesin Fortune’s list of America’s 100Largest Corporations and morethan half of the Global Selectlist. We celebrated our 25thanniversary.2009 We won the Cisco LearningPartner of the Year Award forthe U.S. and Canada and wererecognized as the Top IT TrainingCenter by Trainingindustry.com.2012 Marks Our 30th Anniversary!

Online Learning Xpress TrainingAs companies tightened their budgets in recent years, more employees are taking on expanded responsibilityand working longer hours across all organizational departments. As a result of this trend, employees typically have muchless time to participate in formal all-day training programs, including much-needed Microsoft application-related training. Tocompensate for this lack to time, employees typically search the web to find quick answers to their challenging Microsoft Excel,Word and PowerPoint questions that commonly arise on the job. Unfortunately, much of the information on the Web is datedand inaccurate. In addition, with the lack of time for formal training, many employees are not able to fully utilize the power oftheir Microsoft applications. With this in mind, New Horizons has developed a new online interactive workshop series.Learn it Quickly with New Horizons’ Online Interactive Workshop SeriesIntroducingOnline Learning Xpress• Taught via a virtual classroom in 90 to 120-minute sessions• Each session includes lecture, demo, and Q&A• Focuses on a specific application topic• Live Web-based workshop format• Access to a recorded version after the learning experience• Useful quick reference card that covers the session topic• Choose from over 30 online workshops• Can be purchased individually or as a collectionIntroductory price: $79 per user for a single workshop and $499 per user for all workshops with a 6 month subscription.6

To address employees’ need for shorter, on-the-job learning opportunities on Microsoftand other end-user applications, New Horizons created a new online interactive workshop series.Each workshop focuses on and dives deeply into a specific application topic (e.g., pivot tables) to helpemployees utilize the full functionality of the application and to ultimately help employees improve theirjob performance.Online Learning XpressOnline Interactive Workshop SeriesAll OfficeUsing Office 2010 Graphics to EnhanceDocumentsBecome a Power User with the Office2010 RibbonOrganizing with Microsoft OneNote andOutlookTeam Collaboration with OneNoteAppleiPad for BusinessiPad for New UsersExcelDiscovering and Presenting Trends inExcel Data with ChartsCalculating and Analyzing Data withExcel If StatementsAutomating an Excel Import with MacrosAnalyzing Data using Excel PivotTablesBuilding PivotTable Reports –An IntroductionCreating Interactive Reports with ExcelPivotChartsUsing Excel PivotTables to PresentInteractive DataSearch Excel Data More Efficiently withLookup FunctionsINTRODUCTORY PRICE$79/single workshop$499/per user for allworkshops with a6 monthsubscriptionINTRODUCTORY PRICEINTRODRUCTORY PRICEINTRODUCTORY PRICEOutlookBuilding Automatic and One-click Emailsin OutlookMaking Outlook Work for YouQuick and Easy Ways to Find Messagesin OutlookThe Most Valuable Organizational Toolsof OutlookThe Time Management Tools of OutlookThe Secrets to Sending Interesting Emailwith OutlookOutlook 2010 Power ViewsPowerPointDesign Engaging PowerPointPresentations with AnimationsDesign Interesting and MemorablePowerPoint Presentations with Mediaand GraphicsDeveloping a Custom PowerPointTemplateCreate Dynamic PowerPointPresentations with Excel DataWordTeam Collaboration with Microsoft WordManaging Long Word DocumentsDesigning Word Style Guides for Fastand Consistent FormattingCreate Interesting and OrganizedDocuments with Word TablesThe Five Steps to an AutomaticMail MergeAutomate Document Creation withBuilding BlocksILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.7

ITIL Authorized Technical TrainingITIL V3 Foundations (Exam #EX0-101)Relationship Management. EXIN Accredited. ILT OLL and activities in support of ITIL Service Lifecycleother countriesEXIN Accredited. ILT OLL3 Days / $1,650Provides a comprehensive, consistent and coherentset of best practices focused on the management of ITservice processes while promoting a quality approachITIL Service Capability: OperationalSupport & Analysis (Exam #IT V3OSA )5 Days / $2,995The course builds on the general principles coveredas part of the ITIL Foundation course. This enablesITIL v3 Lifecycle: Service OperatioN(Exam N/A) – 4 Days / $2,795Students will receive an in-depth knowledge of theLifecycle Module Service Operation according to ITILv3, using interactive lessons and discussion. EXINto achieving business effectiveness and efficiency in the the organization to introduce Event Management,Accredited. ILT OLLuse of information systems. ILT OLL MLIncident Management, Request Fulfillment, ProblemITIL v3 Planning, Protection &Optimization (Exam N/A) – 5 days / $2,995The course builds on the general principles coveredManagement and Access Management processes, theService Desk, Technical Management, IT OperationsManagement and Application Management functionsas integral parts of its overall business-focusedITIL v3 Lifecycle: Service TransitioN(Exam N/A) – 4 Days / $2,495This course looks at the concept for Service Transitionas a practice and at the interfaces between Serviceas part of the ITIL Foundation course. This enables Services Framework. EXIN Accredited. ILT OLLTransition and the other stages of the ITIL Servicethe organization to introduce Capacity Management,Lifecycle. EXIN Accredited. ILT OLLAvailability Management, ITSCM, Information SecurityManagement, Demand Management and RiskManagement processes as an integral part of it overallITIL v3 Capability: Release, Control &Validation (Exam #IT V3RCV)5 Days / $2,995ITIL v3 Lifecycle: Service Strategy(Exam N/A) – 4 days / $2,495business-focused Services Framework. ILT OLLThe course builds on the general principles covered This class covers ITIL concepts and terminology,ITIL v3 Service Manager Bridgeas part of the ITIL Foundation course. This enablesthe organization to introduce Change Management,strategic planning, execution and control withina service-based business model, to enable anCertification Course (Exam n/a)Release and Deployment Management, Serviceunderstanding of the concepts, processes, functions4 Days / $2,795Validation and Testing, Service Asset and Configuration and activities involved in Service Strategy. ILT OLLThis course addresses all of the new topics in ITIL v3 Management, Request Fulfillment, Service Evaluationand the main differences from earlier ITIL versions. EXIN and Knowledge Management as integral parts of its ITIL v3 Lifecycle: Continual ServiceAccredited. ILT OLLoverall business-focused Services Framework. EXIN Improvement (CSI) (Exam n/a)Accredited. ILT OLL4 Days / $2,495ITIL v3 Capability: Service Offerings andThis class covers the lifecycle aspects of ContinualAgreements (Exam N/A) – 5 Days / $2,995 ITIL Service Capability: Planning,Service Improvement. EXIN Accredited. ILT OLLThis course covers these processes: Service PortfolioManagement, Service Level Management, ServiceProtection and Optimization (PP&O)(Exam N/A) – 5 Days / $2,995Catalogue Management, Demand Management,Supplier Management, and Financial & BusinessThe purpose of this class is to give students knowledgeon ITIL terminology, process structure, roles, functionsITIL ® is a registered trade mark of the Office ofGovernment Commerce in the United Kingdom andapproach. EXIN Accredited. ILT OLLITIL Service Lifecycle: Service Design(Exam n/a) – 4 Days / $2,495This course builds on general ITIL principles to coverthe management and control aspect of Service Design.8

Are you looking to implement best-practices to improve service, increase productivity, and bettermanage costs in your IT department? ITIL is the most widely adopted approach for IT Service Management inthe world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supportingIT services in a business. New Horizons offers a broad ITIL-authorized curriculum to meets your needs.ILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.9

Cisco Authorized Technical Training(CCNAX) Interconnecting Cisco Networking Devices:Smart Business Communications System. ILT OLLAccelerated (Exam #640-802) – 5 days / $3,500 or 35 CLCs(IUWNE) Implementing Cisco UnifiedWireless Networking Essentials(Exam #640-721) – 5 Days / $3,295 or 33 CLCsThis course provide students with information andThis “boot camp” will provide students with the skills and knowledge necessary topractice activities to prepare them to help design,implement and support a small to medium-sized switched and routed network. Thisinstall, configure, monitor and conduct basicextended-hours course retains all of the content of ICND1 and ICND2, but merges the troubleshooting tasks of a Cisco WLAN in SMB andcontent into a single course.Enterprise installations. ILT OLLUpon completing the CCNAX course, the student will have the same knowledge and(IUC) Implementing Cisco Unityskills as those obtained by attending the Interconnecting Cisco Networking DevicesConnection v8 (Exam #642-263) – 5 DaysPart 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2 (ICND2) courses$3,495 or 35 CLCsindependently. These skills include those that are necessary to install, operate, andThis course describes Cisco Unity Connectioninstallation, implementation, integration, and networking,troubleshoot a small to medium-sized network.and presents Cisco Unity Connection with the focusedPrerequisites:goal of providing engineers and installers with thenecessary skills to implement Cisco Unity Connection in• Internet working experience• Experience operating and configuring a the current business environment. ILT OLL• Knowledge of TCP/IPCisco IOS deviceCCNP(IINS) Implementing Cisco IOS Network (route) Implementing cisco Ip routingCCNASecurity v1.0 (Exam #640-553) – 5 Days(Exam #642-902) – 5 Days / $3,295 or 33 CLCs$3,295 or 33 CLCsThis course is designed to provide professionals of(ICND1) Interconnecting Cisco NetworkLearn the necessity of a comprehensive security policy,medium to large network sites with information on theDevices – Part 1 (Exam #640-822)how it affects the posture of the network, how to secureuse of advanced routing in implementing scalability for5 days / $2,500 or 25 CLCsa small branch type office network using Cisco IOSCisco routers that are connected to LANs and WANs.Obtain the skills to install, operate and troubleshootILT OLLsecurity features available through web-based GUIsa small branch office Enterprise network, configure(Cisco Router and Security Device Manager [SDM]) anda switch, router and connecting to a WAN andthe command-line interface (CLI) on the Cisco routers (Switch) implementing cisco switchedimplementing network security. ILT OLL MLand switches. networks (Exam #642-813) – 5 Days / $3,295ILT OLLor 33 CLCs(ICND2) Interconnecting Cisco Network(IIUC) Implementing Cisco IOS Unified This course is designed to help students prepareDevices – Part 2 (Exam #640-816)Communications (Exam #640-460)to plan, configure, and verify the implementation of5 days / $2,500 or 25 CLCs5 Days / $3,295 or 33 CLCscomplex enterprise switching solutions for campusObtain the skills to install, operate and troubleshootStudents will be able to implement and configure smallenvironments using the Cisco Enterprise Campusa small – medium branch office Enterprise network,to medium sized IP Telephony solutions. UC productsArchitecture. ILT OLLconfigure a switch, router and connecting to a WANand implementing network security. ILT OLL ML covered include the Cisco Unified CommunicationsManager Express/Cisco Unity Express and the UC50010NEW

New Horizons Computer Learning Centers Win Cisco Worldwide LearningPartner Award for Third Year in a Row!2011: Cisco Worldwide LearningPartner Award of Excellence forCollaboration (U.S.)2010: Cisco Excellence inAcceleration Award(U.S. and Canada)2009: Cisco Learning Partnerof the Year (U.S. and Canada)(tshoot) troubleshooting andmaintaining cisco ip networks(Exam #643-832) – 5 Days / $3,295 or 33 CLCsThe course will provide information abouttroubleshooting and maintaining particular technologies,as well as procedural and organizational aspects of thetroubleshooting and maintenance process. ILT OLL(Tvoice) troubleshooting cisco Unified(Exam #642-427) – 5 Days / $3,395 or 34 CLCsThis course provides students with the knowledge andskills that are required to troubleshoot Cisco UnifiedCommunications systems and solutions in enterprise,midmarket, and commercial deployments in single-siteand multi-site environments. ILTCCNP Voice(CApps) Integrating Cisco Unifiedcommunications applications(Exam #642-467) – 5 Days / $3,395 or 34 CLCsStudents will learn the integration options of CiscoUnified Presence, Cisco Unity Express, and Cisco UnityConnection. It describes voice messaging deploymentscenarios, Cisco Unified Presence features, andtroubleshooting mechanisms as well as Cisco UnifiedPresence and Cisco Unified Personal Communicatorintegration options with Cisco Unified CommunicationsManager. ILT(CIPT1) Implementing Cisco UnifiedCommunications IP Telephony Part 1v7.0/6.0 (Exam #642-446) – 5 Days / $3,395or 34 CLCsStudents will configure Cisco Unified CommunicationsManager and switches, implement media GatewayControl Protocol (MGCP) gateways, and build dial plansto place on-net and off-net phone calls. ILT(CIPT2) Implementing Cisco UnifiedCommunications IP Telephony Part 2v7.0/6.0 (Exam #642-456) – 5 Days $3,395or 34 CLCsStudents will apply a dial plan for a multi-siteenvironment, configure serviceability for remote sitesduring WAN failure, and implement solutions to reducebandwidth requirements in the IP WAN. ILT(CVOICE) Cisco Voice over IP v6.0(Exam #642-436) – 5 Days / $3,395 or 34 CLCsThis course provides an understanding of convergedvoice and data networks and also the challenges facedby the various network technologies. Students will alsolearn to integrate gateways and gatekeepers into anenterprise VOIP network. ILT(QOS) Implementing Cisco Quality ofService v2.3 (Exam N/A) – 5 Days / $3,395or 34 CLCsThis course provides students with in-depth knowledgeof quality of service (QoS) requirements, best effort,Integrated Services (IntServ) and Differentiated Services(DiffServ), and the implementation of QoS on Cisco IOSplatforms. Learn the theory of QoS, design issues, andconfiguration of various QoS mechanisms. ILTCCNP security(ASA) Upgrade v8.3 Cisco ASA Firewall8.x to 8.3+ Migration (Exam N/A)3 Days / $2,995 or 30 CLCsThis course provides network security engineers withthe knowledge and skills needed to perform a migrationfrom operating system 8.x to 8.3+ on the Cisco ASAadaptive security appliance. Students will learn thevarious stages of migration. ILT OLL(ASA) UPGRaDe v8.3 – Cisco ASA 8.x to8.3+ Migration (Exam N/A) – 2 Days$2,995 or 30 CLCsThis course will take students through all of the variousstages of migration; including hardware requirements &upgrades, overview of major changes, NAT migration,NAT exemption migration, Network & Service objectmigration. ILT OLLNEW(Firewall) Deploying Cisco ASAFirewall solutions v1.0 (Exam #642-617)5 Days / $3,495 or 35 CLCsStudents will obtain the knowledge and skills neededto implement and maintain Cisco ASA adaptive securityappliance-based perimeter solutions. ILT OLL(IPS) Implementing Cisco IntrusionPrevention System (Exam #642-533)5 Days / $3,395 or 34 CLCsStudents will obtain the knowledge and skills that areneeded to deploy Cisco Intrusion Prevention System(IPS)-based security solutions. ILT OLL(secure) securing the cisco Routersand Switches (Exam #642-504)5 Days / $3,395 or 34 CLCsThis course provides students with the knowledgeand skills they need to secure Cisco IOS Softwarerouter- and switch-based networks, and providesecurity services that are based on Cisco IOS Software.ILT OLL(vpn) Deploying cisco ASA VPNsolutions v1.0 (Exam #642-647)5 Days / $3,495 or 35 CLCsStudents will learn to choose, configure, andtroubleshoot the majority of Cisco ASA adaptivesecurity appliance remote access and site-to-siteVPN features to reduce risk to IT infrastructure and itsapplications. ILT OLLAdditional courses(ACUCM) Administering Cisco UnifiedCommunications Manager v8.0(Exam N/A) – 3 Days / $2,695 or 27 CLCsThe student will learn to handle the addition of users,changing of user preferences, basic phone installation,and all the day-to-day management needs that areassociated with IP telephony system. The courselecture is based on Cisco Unified CommunicationsManager 7.0. ILT OLLNEWILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.We proudly celebrate 30 years ofgrowing up alongside the technology thatrevolutionized the world.11

Project Cisco Authorized Management Technical Training Training(ACEAP) Cisco Application Control(Cuwn) Cisco Unified wireless Network (DCUCI) Data Center Unified ComputingEngine Appliance v1.0 (ExaM N/A)(Exam N/A) – 4 Days / $3,295 or 33 CLCs Implementation 3.0 (Exam N/A)Students will learn to design, install, configure, and4 Days / $2,995 or 30 CLCs5 Days / $3,495 or 35 CLCsmaintain a wireless network both as an add-on to Students will learn how to configure and manage CiscoYou will learn how to deploy and configure the Ciscoan existing wireless LAN and as a new Cisco Unified UCS servers with consolidated I/O networking for LANCatalyst 4710 Application Control Engine (ACE)Appliance. ILTWireless Network solution. ILT OLLand SAN connectivity and learn how to virtualize serverproperties to enable simple and rapid mobility of serverimages between physical servers.(ACUCM w/auc) Administering CiscoILTJeff PergamentUnified Communications Manager v7.0(Exam N/A) – 5 Days / $3,395 or 34 CLCsTEchnical Instructor Since 1997 (DCUCD) Data Center UnifiedComputing Design v4.0 (Exam #642-982)Students will learn basic concepts of IP telephony and5 Days / $3,495 or 35 CLCsmanager concepts such as clustering, route plans, digitThis course enables engineers to choose and designmanipulation, call admission control, survivability and “Jeff made the classmedia resource. ILT OLLscalable, reliable, and intelligent data center unifiedcomputing and virtualization solutions.(AUC) Administering Cisco Unityvery enjoyableILT OLLConnection (Exam N/A) – 2 Days / $1,995(DCUCSI) Data Center Unifiedor 20 CLCsthrough his demeanorComputing Server Integration v4.6(Exam N/A) – 5 Days / $3,495 or 35 CLCsThe course presents Cisco Unity Connection withThis course guides learners through rack installationthe focused goal of providing the administrators withand wit, and heand the provisioning of server hardware, operatingthe necessary skills to perform their day-to-day jobsystems or hypervisors, and applications. Significantfunctions using the Cisco Unity Connection version 8.xsystem. knew the subjectILT OLLcontent is devoted to management, maintenance,and troubleshooting. This course articulates Ciscodata-center virtualization solutions and explains how(AUCCE) Administering Cisco Unified matter very well.”to execute a virtualization solution that is based on aContact Center Enterprise Softwaredetailed implementation plan.v8.0 (Exam N/A) – 5 Days / $3,695 or 37 CLCsILT OLLThis course will give you an understanding of theNew Horizons student(dcufi) Implementing Cisco DataCisco Unified CCE v8.0 system, the IntelligentCenter Unified Fabric v4.0Contact Management (ICM) routing application, and(Exam # 642-992) – 5 Days / $3,695 or 37 CLCsCisco Outbound Option. You will accomplish this by(CVPI) Cisco Unified Customer Voice The course covers the key components andconfiguring the Cisco Unified CCE v8.0 software, usePortal Implementation v7.0 (Exam N/A) procedures needed to install, configure, manage, andthe ICM routing software to route calls from Cisco5 Days / $3,695 or 37 CLCstroubleshoot the Cisco Nexus 7000 and 5000 in theUnified IP IVR and from Cisco Unified CommunicationsThis course covers the tasks necessary for thenetwork and SAN environment.Manager. Additionally, you will use various ICM utilitiesILT OLLoperation, administration, maintenance and provisioningto aid you in locating configuration errors and you willconfigure the Cisco Outbound Option. ILT OLL(Ops Console) of Unified CVP as it is installed in a (IASNS) Implementing Ciscocomprehensive Intelligent Contact manager Enterprise Advanced Storage Networking(ICME) environment.(AUM) Administering UnifiedILT OLLSolutions v4.2 (Exam #642-359) – 5 DaysMessaging v5.0 (Exam #642-104)$3,495 or 35 CLCs2 Days / $1,995 or 20 CLCs(CWAAS) Cisco Wide-area Application This course enables engineers to choose and designServices (Exam #642-655) – 5 Days / $3,295 scalable, reliable, and intelligent data center unifiedStudents will how to perform system setup andor 33 CLCscomputing and virtualization solutions.customization; add, delete, and modify subscribers;ILT OLLStudents learn how to design and deploy a solution usingand monitor and maintain the Cisco Unity system.ILT OLLCisco WAAS that improves application performance (ICMBC) Intelligent Content Managerover the WAN while enabling infrastructure consolidation; bootcamp (Exam N/A) – 5 Days / $4,995 orunderstand Cisco WAAS optimization technology,(BGP) Configuring BGP on Cisco Routers50 CLCsdesign considerations, network integration, and system Students will attend an accelerated class combining the(Exam #642-691) – 5 Days / $3,195 or 32 CLCstroubleshooting aspects.Students will learn the theory of Border GatewayILT OLLcomplete Cisco classes for Cisco Intelligent ContactManagement Product Training Part 1 (ICMPT1), andProtocol (BGP), configuration of BGP on Cisco IOS(CWLMS) Implementing CiscoWorks Cisco Intelligent Contact Management Product Trainingrouters, detailed troubleshooting information, andLMS v4.0 (ExaM N/A) – 5 DaysPart 2 (ICMPT2). Part 1 includes an overview of thehands-on exercises that provide skills needed to$3,395 or 34 CLCsICM, configuration, basic scripting, WebView reporting,configure and troubleshoot BGP networks in customerenvironments. ILT OLLYou will learn how to use the CiscoWorks LANas well as Pre-Routing, Post-Routing, and TranslationManagement Solution (LMS) 4.0 to manage their Routing. Part 2 provides the knowledge and experiencenetwork. Learn the correct tools within CiscoWorks necessary to install, set-up, support and troubleshoot(CANAC) Implementing Cisco NACto document the network inventory, manage device the Cisco ICM system.aPPLiance (Exam #642-591) – 3 Days / $2,995ILT OLLconfigurations, control software updates, monitoror 30 CLCsperformance, troubleshoot faults, and simplify the (ICOMM) Introducing CiscoThe Implementing Cisco NAC Appliance (CANAC) v2.1deployment of new Cisco technologies.course will provide learners with the skills and knowledgeILT OLLVoice and Unified CommunicationsAdministration v8.0 (CCNA Voice)to be able to implement the Cisco NAC Appliance solution(DCNI2) Implementing cisco Data(Exam #640-461) – 5 Days $3,395 or 34 CLCsas a part of a Cisco SDN security strategy. ILT OLL Center Network InfrastructureThis course introduces the architecture, components,(Exam #642-456) – 5 Days / $3,295 or 33 CLCs functionalities, and features of Cisco UnifiedStudents will learn to deploy, configure andCommunications solutions and describes howtroubleshoot data center networks using the Cisco daily job tasks, such as system monitoring, moves,Nexus Platform Family including the Cisco Nexus 7000, adds, and changes are performed on Cisco5000, and 2000. ILT Unified Communications Manager, Cisco UnifiedCommunications Manager Express, Cisco UnityConnection, and Cisco Unified Presence. ILT OLL12NEWNEWNEWNEWNEWNEWNEWNEWNEWNEW

(ICSNS) Implementing CiscoStorage Networking Solutions v4.2(Exam #642-359) – 5 Days / $3,495 or 35 CLCsUsing NX-OS v5.0.4, this course provides learners theskills in implementing and troubleshooting Cisco storagenetworks. Topics include installing and bringing up theswitch, configuring virtual SANs (VSANs), domains,interfaces, and zones, implementing port channels andconfiguring management security. ILT OLLNEW(IP6FD) IPv6 Fundamentals andDeployment (Exam N/A) – 5 Days / $3,295or 33 CLCsThis course provides the knowledge and skills neededto design, install, configure, and maintain a Cisco IPSsensor for small, medium, and enterprise networks. Thecourse also describes the procedures for managingintrusion prevention system (IPS) alarms. ILT OLL(IPS) Implementing Cisco IntrusionPrevention System v.7 (Exam #642-627)5 Days / $3,395 or 34 CLCsStudents will gain knowledge and skills to reduce riskto the IT infrastructure and applications using Cisco IPSfeatures, and provide detailed operations support forthe Cisco IPS. ILT OLLNEW(mars) Cisco MARS (Exam #642-691)4 Days / $2,995 or 30 CLCsStudents will learn how to readily and accuratelyidentify, manage, and eliminate network attacks andmaintain network security compliance. ILT(MPLS) Implementing Cisco MPLS v2.3(Exam #642-611) – 5 Days / $3,495 or 35 CLCsThe focus of this course is on MPLS technologyissues as they apply to service providers and on howto configure new features and functions in an existingrouted environment. ILT(SSECMGT) Managing EnterpriseSecurity with Cisco Security Managerv4.0 (Exam N/A) – 5 Days / $3,395 or 34 CLCsStudents will learn network security engineers withthe knowledge and skills that are needed to configureand deploy Cisco Security Manager. The course alsoprovides an overview of network security technologies,and includes case studies that are useful fordeployment scenarios. ILT OLLNEW(UCCE/ICM w/cvp) Unified contactCenter Enterprise/Intelligent contentManager Administration (Exam N/A)5 Days / $4,595 or 46 CLCsThis course starts at the 40,000-foot level of the UCCEproducts describing the component and processinteraction across the various components of a typicalUCCE network. Students will start at the ground level,implementing, configuring, scripting and troubleshootinga Comprehensive CVP deployment. Differing Unifieddeployment models are discussed, as well as integration ofCVP in a Legacy (traditional PBX/ACD) environment. ILT(UCCE/ICM w/ipivr) Unified contactCenter Enterprise/Intelligent contentManager Administration (Exam N/A)5 Days / $4,595 or 46 CLCsStudents will start at the ground level implementing,configuring, scripting and troubleshooting a single siteUCCE environment with IP IVR as the VRU routing client.Differing UCCE deployment models are discussed andcritiqued. Some topics covered are Ingress Gatewayimplementation & configuration, CommunicationsManager implementation & configuration for UCCE, IP IVRimplementation, configuration & scripting for UCCE, ICM& CTI Implementation & configuration for UCCE includingscripting/skills, agents/queueing and reporting. ILT(UCCxa) Unified contact Center Expressadvanced (Exam N/A) – 5 Days / $3,495or 35 CLCsBuilding on the knowledge base and scriptingexperience learned in CRSD/UCCXD classes, thestudent will explore more advanced techniques inscripting and overall CRS functionality. ILT(UCCXD) Deploying Unified ContactCenter Express v3.0 (Exam #642-164)5 Days / $3,495 or 35 CLCsThis course provides the student with hands-on experienceand knowledge of tasks typically performed for a ContactCenter Unified Contact Center Express v7.0 and UnifiedIP IVR v7.0 deployment. This includes the deployment ofUnified Contact Center Express and Unified IP IVR (UnifiedCCX and Unified IP IVR) as contact center solutions.Tasks include planning, installation, configuration tasks,troubleshooting and creating Cisco scripts. ILT(UC-UCS) iNSTALLING cISCO UC ON ucs INA VIRTUALIZED ENVIRONMENT – 5 Days /$3,495 or 35 CLCsStudents will learn about the changing Data Centerserver environment, where the Cisco UCS system fitsinto this environment, and LAN and storage (SAN)considerations. An overview of the UCS products willbe provided, with emphasis on the advantages theUCS Manager brings to server provisioning. Serverprovisioning, through the use of easy-to-configureService Profiles, will also be covered in detail, alongwith an overview of VMware concepts and products.The Nexus 1000V Switch will also be discussed. ILT(802.1x) introduction to 802.1xOperations for Cisco SecurityProfessionals v1.0 – 3 Days / $2,995 or 30 CLCsStudents will obtain the knowledge and hands-onexperience to prepare them to configure Cisco TrustSecsolutions based on Cisco Identity Services module, CiscoCatalyst switches, and Cisco Wireless LAN Controllers.ILT OLLNEWILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.We acceptCisco Learning Credits (CLCs).13

VMware Authorized Technical TrainingVMware has revolutionized the IT industry with its cutting-edge technology, offering many benefits from aVMware implementation. One the primary benefits is the reduction of overall cost and maintenance of complex IT systems.As a VMware Authorized Training Center, New Horizons offers students the knowledge and skills needed to take advantageof these benefits from the latest VMware virtualization computing software. Students receive the most up-to-date andcomprehensive VMware authorized training courses possible, taught by certified instructors. For information about VMwareLearning Credits, please contact your local Account Executive.NEWAuthorized Training VMware vSphere 5.0: Fast Track5 Days / $5,495flexibility. ILT OLLVMware View 5.0: Install, Configure,Manage – 4 Days / $2,995The student will build their skills in the VMware View suite of products: VMware ® View Manager, ViewStudents will learn to install, configure, and manageVMware vSphere® 5, gaining advanced tasks and skillsfor configuring a highly available and scalable virtualinfrastructure. Included is a prepaid voucher for theComposer, and VMware ThinApp. This course is VMware Certified Professional 5 exam. ILT OLLbased on the View 5.0 and ThinApp 4.6 releases.ILT OLLVMware vSphere 5: Install, Configure,Manage – 5 Days / $3,495VMware vSphere 4.1: Install, Configure,Manage – 5 Days / $3,495This course explores installation, configuration, andmanagement of VMware vSphere, which consists ofThis course explores installation, configuration, andmanagement of VMware vSphere®, which consists ofVMware ESXi and VMware vCenter Server. Thecourse is based on ESXi 5.0 and vCenter Server 5.0.ESX/ESXi and vCenter Server. The course is based onILT OLLESX/ESXi 4.1 and vCenter Server 4.1. ILT OLLVMware vSphere 4.1: Automation FastTrack – 5 Days / $4,695This course explores installation, configuration, andmanagement of VMware vSphere using the VMwarevSphere Client and VMware vSphere PowerCLI.vSphere PowerCLI automation can reduce yourVMware vSphere 5: What’s New?2 Days/ $1,495This course explores features in VMware vCenterServer 5.0 & VMware ESXi 5.0. Topics include VMwarevSphere 5 installation and how to upgrade fromvSphere 4.x to vSphere 5.0. vSphere 5.0 is the firstversion of vSphere to include only the ESXi hypervisor.IT costs while improving efficiency, availability andILT OLLMike NagyTEchnical Instructor Since 1998“Mike demonstrateda thoroughknowledge ofVMware, and wasable to clearlyanswer questions.“New Horizons student14

Companies of all sizes are rapidly adopting virtualization and achieving significant benefits ina variety of areas. While server utilization and consolidation are primary benefits, virtualization can also help ITdepartments spend less time on routine administrative tasks, enabling them to be more responsive to businessneeds. Whether you want to become VMware certified, improve your virtualization skills, or prepare your teamfor a VMware implementation, New Horizons offers the authorized VMware courses to meet your objectives.Other TrainingVmware View 4 Prep Basic Training2 Days / $1,995shortcomings of the VMware environment. ILT OLL administration focusing on the command line tools fromVMware vSphere 4 with VMware ESX 4and vCenter 4 – 5 Days / $3,995This course provides a detailed overview andexamination of the VMware vSphere 7 cloud computingsuite developed and sold by VMware, Inc. This classStudents will learn the basic virtualization conceptsand skills necessary to implement and manage avirtual desktop infrastructure using VMware’s VDIproducts. Students will learn how VMware Viewworks in conjunction with VMware’s vSphere 4 serverincludes instructor lectures, hands-on lab exercises, infrastructure. ILT OLLand educational resources associated with VMwarevSphere ESXi / ESX 4, vCenter Server 4, vStorage, Vmware View 4 Ultimate BootcampvNetwork2, and other related VMware vSphere 4 3 Days / $2,495enterprise virtualization technologies. ILT OLLStudents will learn to build their skills in this hands-ontraining course that delves deeply into the VMware ViewVMware Advanced Security4 product suite. ILT OLL5 Days / $4,995This course focuses on where the vulnerabilities lieVMware vSphere 4 Advancedand how to reduce the attack surfaces in a virtualized Administration – 4 Days / $2,995environment. It goes beyond the typical security protocolsadministrators use to secure their current environmentsand dives much deeper into the actual workings andThis course covers the advanced topics of installationthrough scripting and third party tools. Students willlearn how to perform advanced ESX and vCenterVMware such as the vCLI, PowerCLI, and the vMA;and third party tools such as PowerShell scripting, andPowerGUI. They will learn how to perform the repetitivetasks of setting up networking and storage using thecommand line and scripting to simplify those tasks.ILT OLLILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.15

Citrix Authorized Technical Training(1308AI) Citrix Access Gateway 4.5Advanced Edition: Administration(Exam #308) – 2 Days / $2,000System administrators familiar with networkingcomponents will learn to install, configure andadminister this Citrix product in this course. ILT(CAG-200-1) Implementing citrix accessgateway 9.0 enterprise edition(Exam #A13) – 2 Days / $2,000This class, intended for IT professionals, systemarchitects and system engineers, will learn tosuccessfully deploy and manage Access Gatewayusing hands-on labs and real-world experience. ILT(Ces-200-1) Implementing citrixedgeSight 5.0 (Exam N/A) – 2 Days / $2,000This course will show students how to use CitrixEdgeSight 5.0 to monitor their IT environments. Thisinclude how to plan, install, configure and manageEdgeSight server and agent. ILT OLL(CMB-200-2) Implementing the CitrixDesktop Delivery Infrastructure(Exam N/A) – 5 days / $5,000Learners gain the skills necessary to install, configure,and manage Citrix XenServer 5.0, Citrix ProvisioningServer 5.0 and Citrix XenDesktop 3 and 4. ILT OLL(CNS-203-1) Basic Administration forCitrix NetScaler 9.2 (Exam #A21)5 Days / $5,000This class, for system administrators and networkoperations personnel, covers the initial configurationadministration of Citrix NetScaler 9.2. Students willsuch NetScaler features such as load balancing, SSLoffload, rate limiting and AppExpert templates. ILT OLL9.0,willanandlearn(CNS-300-2) Advanced Administrationfor Citrix NetScaler 9.0 PlatinumEdition (Exam n/A) – 5 Days / $5,000This course teaches students to manage, configureand monitor advanced features of Citrix NetScaler 9.0Platinum Edition. It is intended for system administratorsand network operations personnel, and will includeinteractive discussion and hands-on labs. ILT OLL(CPV-200-1) Implementing citrixProvisioning Server 5.0 (Exam N/A)2 Days / $2,000This course provides students with the skills neededto install, configure and administer Citrix ProvisioningServer 5.0 farms. Topics covered in this course includedesigning a farm; creating, assigning and administeringvDisks; managing target devices and other farmcomponents; and configuring high availability. ILT OLL(ctx-1264CI) Citrix XenApp 5 forWindows Server 2003: support(Exam N/A) – 3 Days / $3,000This class is intended for IT professionals and will teachthem to monitor, maintain and troubleshoot networkenvironments running Citrix XenApp 5 for WindowsServer 2003 software. ILT OLL(cva-500-1) Architecting a citrixvirtualization solution (Exam #A16)5 Days / $5,000This course teaches Citrix architects how to analyzeand design a comprehensive Citrix virtualizationsolution. Based on the Citrix Consulting ServicesMethodology, the course will provide students with thekey considerations for managing the project, assessingenvironment readiness and risks and designing theappropriate solution according to Citrix best practices.ILT OLL(cva-400-1) engineering a citrixvirtualization solution (Exam #A15)5 Days / $5,000This class, intended for IT professionals, teachesCitrix engineers how to plan for and perform the tasksnecessary to integrate the component technologies thatmake up a Citrix virtualization solution in a WindowsServer 2008 environment. ILT OLL(CXA-201-2) Implementing Citrix XenApp 5for Windows Server 2008(Exam #A05) – 5 Days / $5,000This course provides students with the foundationnecessary to effectively deploy and administer CitrixXenApp and its components, including Web Interface,Application Streaming, Load Manager, InstallationManager, and Secure Gateway. Learners will receivehands-on training for installing Citrix XenApp andthe associated Plug-ins and for using the variousadministrative consoles to configure publishedresources, policies, individual server and serverfarm settings, load evaluators, printers, streamingapplications and much more. ILT OLL(cxa-204-1) Basic Administrationfor citrix XwnApp 6 (Exam N/A)5 Days / $5,000This class will show IT administrators how to effectivelycentralize and manage applications in the data centerand instantly deliver them as a service to usersanywhere. ILT OLL(CXA-204-2) Basic Administration forCitrix XenApp 6 (Exam #A18) – 5 days / $5,000This course provides the foundation necessary foradministrators to effectively centralize and manageapplications in the datacenter and instantly deliver themas a service to users anywhere. OLLNEW16

Virtual computing is changing the way IT works, enabling virtual work practices, facilitatingmobility, and increasing efficiency. Businesses everywhere are adopting Citrix virtualization, networking, andcloud computing technologies to build simpler, more cost-effective IT environments. Whether you are lookingto successfully implement a Citrix environment or to sharpen your skills, New Horizons has the Citrix coursesneeded to address your challenges.(CXA-206-1) Citrix XenApp 6.5and Provisioning Services 5.6. ILT OLLAdministration (Exam n/A) – 5 Days / $5,000(CXS-202-2) Citrix Xenserver 5.6Administration (Exam #A24)Learn to manage applications in the datacenter5 days / $5,000and instantly deliver them as a service to usersStudents will learn skills necessary to configure andanywhere. Learners will receive training for installing administer XenServer 5.6, XenCenter, and Provisioningand configuring Citrix XenApp 6.5 for Windows Server Services 5.6. and gain hands-on experience in2008 R2, Citrix Receiver and plug-ins, as well as for configuring and managing a XenServer virtualizationusing administrative consoles and tools to configure server, creating Windows and Linux virtual machines,resources, policies, server and farm settings, printers, using XenMotion and automatic virtual machinevirtualized applications and more. ILT OLL(cxa-300-1) Advanced Administrationfor Citrix Xenapp 5.0 for windowsserver 2008 (exam N/A) – 5 days / $5,000Become part of theThis course provides learners with the skills necessaryto monitor, maintain and troubleshoot networkenvironments running XenApp for Windows Server IT crowd2008 software. Learners are introduced to the toolsused to monitor the XenApp farm, record farm activityand generate reports. ILT OLL(CXA-301-1) Citrix XenApp 6.5 AdvancedAdministration (Exam n/A) – 5 Days / $5,000Learn to monitor, maintain, optimize and troubleshootCitrix XenApp 6.5 environments running on WindowsServer 2008 R2 software. Learn the tools used tomonitor the XenApp farm, record farm activity andgenerate reports, maintain data and server integrity andto scale, optimize and troubleshoot the XenApp farm.ILT OLL(cxD-202-1) Implementing CitrixXenDesktop 3 and 4 (Exam N/A)2 Days / $2,000In this course students will obtain hands-on experienceworking with Citrix XenDesktop, including installing andconfiguring key desktop delivery components, includingthe Desktop Delivery Controller, Virtual Desktop Agent,Desktop Receiver and XenDesktop Setup Wizard. Being anotherILT OLL(cxs-200-1W) iMPLEMENTING cITRIX face in thexENsERVER eNTERPRISE eDITION 5.0(exaM #a09) – 2 days / $2,000Students will gain experience installing and configuring crowd nevera virtualization server and connecting to the server withXenCenter; creating virtual machines and managingvirtual machine life-cycle operations; and creating aXenServer resource pool and connecting to remotelooked so good.storage. In addition, students will explore XenMotionand automatic virtual machine placement. ILT OLL(cxS-202-1) cITRIX xENSERVER 5.6Train to achieveaDMINISTRATION (Exam #A24)5 Days / $5,000nationally recognizedIn this course students will learn skills necessary toconfigure and administer XenServer 5.6, XenCenter,certifications.NEWNEWNEWILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.placement and more. ILT OLL LivoniaWe accept CitrixTraining Pass17

Other Technical Training(Exam #220-702)IT Technician (Exam # HIT-001)CompTIAA+ Practical application5 Days / $2,000Healthcare2 Days / $800additional elements of security and soft skills. ILT OLL ML In this course, students will examine advanced security18to enterprise level security. ILT OLLLinux+ Powered by LPI (Exam #LX0-101,LX0-102) – 5 days / $2,500Students will learn how to support PC hardware in abusiness setting, including installation, trouble shooting,The student will identify essential healthcare and ITconcepts and terminology and how to integrate the twoStudents will learn system architecture; Linuxcomponent replacement, networking and security. realms of practice. ILT OLLILT OLL MLinstallation and package management; GNU andUnix commands; devices, Linux filesystems, and theCIW FoundationsFilesystem Hierarchy Standard. Professionals who Linux+ (Exam #xk0-002) – 5 days / $2,000pass the exam can work at the Linux command line, This course builds on your existing user-levelInternet Business Foundationsperform maintenance tasks, assist users, and installknowledge and experience with the Linux operating (Exam #1D0-510) – 2 Days / $800and configure workstations. ILT OLLsystem to present fundamental skills and concepts Students will be introduced to the fundamentals of thethat you will use on the job in any type of Linux career. Internet and its related technologies in the businessStrata IT Technology (Exam #FC0-U41)ILT OLL MLenvironment. ILT OLL5 days / $2,000Network+ (Exam #N10-004) – 5 days / $2,000This course covers the basics of personal computers,Network Technology FoundationsPreparation course for Network + certification to installboth software and hardware, networks, the Internet,(Exam #1D0-510) – 1 Day / $400and configure the TCP/IP client and to understandcomputer security, green IT, and basic maintenance. ItStudents will examine the fundamentals of networkingvendor networking technologies. ILT OLL MLrequires little or no previous experience with personaltechnologies, including TCP/IP, wireless networkingcomputers. Students will get most out of this course ifProject+ 32.5 PDUs * technologies, & troubleshooting techniques; explore(Exam #PK0-003)their goal is to learn the basics of personal computersdifferent network components & protocols and will learn5 Days / $2,000and networking. ILT OLLabout different models in the network architecture and theUnderstand the challenges of managing IT projects andways to protect your data using network security. ILT OLLget a road map to success.Strata Green IT (Exam #FC0-GR1)2 days / $800Site Development FoundationsSecurity+ (Exam #sy0-201) – 5 days / $2,000Students will gain the knowledge and skills needed to(Exam #1D0-510) – 2 Days / $800Students will build on their knowledge and professionalimplement environmentally sound practices, such asStudents will examine the fundamentals of websiteexperience with computer hardware, operatingconserving power, reducing equipment needs throughdevelopment and create their own functional websystems, and networks as they acquire the specificvirtualization, responsibly disposing of hazardouspages using markup languages such as HTML,skills required to implement basic security services onmaterials and equipment, and reducing an organization’s any type of computer network. ILT OLL MLXHTML, and CSS. Students will also examinecarbon footprint. Certification in A+ and Server+ orvarious e-commerce practices and advanced webequivalent knowledge is recommended. ILT OLLtechnologies.Server+ (Exam #sk0-003) – 5 days / $2,000Students will install, configure, upgrade, maintain, andA+ Essentials (EXAM #220-701)troubleshoot servers, and learn information and skills Crystal Reports5 Days / $2,000that will be helpful on the job, and prepare for theValidate your knowledge of basic computer hardware CompTIA Server+ certification examination. Crystal Reports 2008 – Level 1ILT OLLand operating systems covering skills such as installation,2 days / $800building, upgrading, repairing, configuring, troubleshooting, Advanced Security Practitioner (CASP) In this course, you will create a basic report by connectingoptimizing, diagnosing and preventative maintenance, with (Exam #cas-001 ) – 5 Days / $2,000to a database and modifying its presentation. ILT OLLconcepts, principles, and implementations that pertain

New Horizons is proud to offer IT professionals the most comprehensive learning experience. Throughour partnerships with industry leaders such as CompTIA, EC-Council and Business Objects we deliver training onthe IT products and practices that drive business success.Crystal Reports 2008 – Level 22 days / $800In this course, you will create complex reports and datasources using Crystal Reports’ tools. You will not onlycreate more sophisticated reports including sub reportsand cross-tabs, but you will also increase the speed andefficiency of your reports by using SQL queries. ILT OLLCrystal Reports 10 – Level 1 – 2 days / $800In this course, students will build basic list and groupreports that work with almost any database. ILT OLLSECURITYCrystal Reports 10 – Level 2 – 2 days / $800In this course, students will learn how to create moresophisticated reports like sub reports and crosstabs.Also, they learn how to increase the speed andefficiency of their reports by using SQL queries anddictionaries. ILT OLLCrystal Reports XI – Level 1 – 2 days $800Build basic lists and group reports that work withalmost any database. ILT OLLCrystal Reports XI– Level 2 – 2 days / $800Create more sophisticated reports, sub reports andcross tabs. Use SQL to increase the speed andefficiency of your reports. ILT OLLDATABASES / SQLPHP and MySQL (Exam N/A) – 5 Days / $2,500In this course, students will learn to create database-drivenwebsites using PHP and MySQL or the database of theirchoice. Prerequisites: Experience in HTML is required;experience in CSS, basic programming and XML isrecommended. ILT OLLSQL Querying – Level 1: Fundamentalsof Querying (Exam N/A) – 1 Day / $400Students learn how to compose SQL queries to retrieveinformation from the database. ILT OLLSQL Querying – Level 2: AdvancedQuerying (Exam N/A) – 1 Day / $400Students create advanced SQL queries, andmanipulate and index tables. ILT OLLProgrammingJava Programming (Exam N/A)5 Days / $2,500This course provides a solid introduction to the Javaprogramming language and development environment.In this fast-paced, hands-on course, programmersacquire the skills they need to write stand-alone,client/server, and intranet applications in Java. ILT OLLJava Programming Fundamentals(Exam N/A) – 5 Days / $2,500This course is designed to teach students how to writeJava applications and applets in Java 2. ILT OLLCertified Ethical Hacker (Exam #312-50)5 days / $2,500Learn to scan, test, hack and secure your ownsystems. Learn how intruders escalate privilegesand what steps can be taken to secure a system.ILT OLL MLCertified Information SecurityManager (Exam #CISM) – 5 days / $2,500Students will learn processes that can be implementedto ensure that information security measures align withestablished business needs. ILTComputer Hacking ForensicsInvestigator (Exam #312-49) – 5 Days / $2,500This course will provide participants the necessary skillsto identify an intruders footprints and to properly gatherthe necessary evidence to prosecute in the court of law.ILT OLLEC-Council Disaster RecoveryProfessional (Exam #312-76) – 5 days / $2,500Students learn the methods in identifying vulnerabilitiesand takes appropriate countermeasures to preventand mitigate failure risks for an organization, secure anetwork by putting policies and procedures in place, andrestoring a network in the event of a disaster. ILT OLLNew Horizons Training for CISSP5 days / $2,500This course provides a comprehensive discussionof the ten core subject areas fundamental to theunderstanding of security for CIOs, managersand engineers. These are the basis for the CISSPcertification exam. ILT OLL MLSecurity 5 (Exam N/A) – 2 Days / $800This course introduces students to computer networkingand security basics and gives them basic networkingliteracy skills to begin high end IT programs. ILT OLLSecurity Awareness Concepts andPractices – 1 Day / $250Learn about common security threats and issues, aswell as ways that you can counteract them. Studentswill identify and apply security techniques to commonjob activities. ILT OLLJava EE Web ComponentDevelopment with Servlets & JSPs(Java ee 6) – 4 Days / $2,000NEWYou will use basic Servlet and JSP programming tocreate simple web applications. ILT OLLILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.19

Microsoft Authorized Technical Training2008IT professional(50322) Configuring andAdministering Windows 7(6418) Deploying Windows Server(Exam #70-643) – 3 Days / $1,500Environments (Exam #70-686)with Network Infrastructure and Active Directory5 Days / $2,500technologies in Windows Server 2000 or Windows (6421) Configuring and TroubleshootingThis course will teach students how to plan and deploy Server 2003 to upgrade their skills to Windows Server Windows Server 2008 NetworkWindows 7 desktops in large organizations. They will 2008. ILT OLL MLInfrastructure (Exam #70-642)also learn how to design, configure, and manage the5 Days / $2,500Windows 7 client environment. ILT OLL ML (6417) Updating your ApplicationStudents will learn to configure and troubleshootPlatform Technology Skills toa Windows Sever 2008 network infrastructure.desktops. ILT OLL MLWindows 7(Exam # 70-680) – 5 Days / $2,500This course, intended for experienced IT professionals,This course provides students with an understandingof migrating and deploying Windows Server 2008,(6292) Installing and Configuringshows students how to configure and administer including installation, configuration, and upgrading.Windows 7 Client (Exam N/A)Microsoft Windows 7 as a stand-alone installation or in ILT OLL ML3 Days / $1,500a corporate environment as a part of a Windows ActiveThis course is intended for IT professionals who are Directory domain. ILT OLL(6419) Configuring, Managing andinterested in expanding their knowledge base andMaintaining Windows Server 2008technical skills about Windows 7 Client. In this course, (50331) Windows 7, Enterprise Desktop based Servers (Exam N/A) – 5 Days / $2,500students learn how to install, upgrade, and migrate to Support Technician (Exam N/A)This course provides students knowledge and skillsWindows 7 client. Students then configure Windows 7 5 Days / $2,500required to manage accounts and resources, maintainclient for network connectivity, security, maintenance, This course provides students with the knowledge and server resources, monitor server performance, andand mobile computing. ILT OLL MLskills needed to isolate, document and resolve problems safeguard data in a Microsoft Windows Server 2008on a Windows 7 desktop or laptop computer. ILT OLL environment. ILT OLL ML(6293) Troubleshooting andSupporting Windows 7 in the Enterprise Windows SERVER 2008(6420) Fundamentals of Windows(Exam # 70-685) – 3 Days / $1,500Server 2008 Network and ApplicationsLearn to support the Windows 7 operating system (6416) Updating your NetworkInfrastructure (Exam #70-642)and solve technical troubleshooting problems in a Infrastructure and Active Directory 5 Days / $2,500Windows 7 and Windows Server 2008 R2 networking (Exam #70-649) – 5 Days / $2,500This course introduces network infrastructure andenvironment. ILT OLL MLThis course provides students with the knowledge and application platform concepts and configurationsskills to work with Network Infrastructure and Active provided by Window Server 2008. Students will be able(6294) Planning and ManagingDirectory technologies in Windows Server 2008. It is to acquire a fundamental understanding in order toWindows 7 Desktop Deployments and intended for individuals who already have experience pursue advanced topics. ILT OLL MLWindows Server 2008 (Exam #70-649) Students will learn to implement and configure secure3 Days / $1,500network access and implement fault tolerant storageThis course provides students with the knowledge and technologies. ILT OLL MLskills to install and configure Microsoft Windows VistaNEW20

New Horizons maintains the world’s largest network of Microsoft Gold and Silver Learning Partners.We offer organizations and individuals the widest selection of Microsoft Official Curriculum titles, each onedelivered by a Microsoft Certified Trainer (MCT). Microsoft training improves team productivity, reducesdowntime, increases employee satisfaction and loyalty, and helps IT professionals and developers mastertechnologies to improve career opportunities. Whether you are working toward certification or just enrichingyour knowledge, Microsoft training from New Horizons can help you reach your goals.(6422) Implementing and Managingsolutions. ILT OLL MLWindows Server 2008 Hyper-V(Exam N/A) – 3 Days / $1,500This course teaches students how to implementand manage Windows Server 2008 Hyper-V. It also(6430) Planning for Windows Server2008 Servers (Exam N/A) – 3 days / $1,500This course is aimed at server administrators and is nota “how-to” course; therefore, it has a significant numberof planning exercises with less focus on hands-onteaches students how to manage Hyper-V with Solution exercises than some courses. ILT OLL MLCenter Virtual Machine Manager (SCVMM) and withPowerShell. ILT OLL(6431) Managing and MaintainingWindows Server 2008 Network(6423) Implementing and ManagingWindows Server 2008 Clustering(Exam N/A) – 3 days / $1,500This course introduces Windows Server 2008 clusteringInfrastructure Servers (Exam N/A)2 days / $1,000This course provides students with the knowledge andskills to manage and maintain Windows Server 2008and provides students with the knowledge and skillsto implement, maintain, and troubleshoot clusters.network infrastructure servers. ILT OLL MLILT OLL ML(6432) Managing and MaintainingWindows Server 2008 Active Directory(6425) Configuring and TroubleshootingWindows Server 2008 Active DirectoryDomain Services (Exam #70-640)5 days / $2,500Servers (Exam #70-646) – 2 days / $1,000This course provides students with the knowledge andskills to manage and maintain Windows Server 2008Active Directory servers. The course focuses on theThis course provides the knowledge and skills to Active Directory server life cycle. ILT OLL MLconfigure Active Directory Domain Services in adistributed environment, implement Group Policies,perform backup and restore, monitor and troubleshoot(6433) Planning and ImplementingWindows Server 2008 (Exam # 70-646)Active Directory related issues. ILT OLL ML5 Days / $2,500Students will learn to plan and implement a Windows(6426) Configuring Identityand troubleshooting and AccessSolutions with Windows Server 2008Active Directory (Exam #70-640)Server 2008 and Windows Server 2008 R2 environment.It incorporates both the planning of the serverinfrastructure and key aspects of the implementation,management and maintenance of Active Directory and3 days / $1,500This course provides the knowledge and skills that ITNetwork Infrastructure. ILT OLL MLprofessionals need to configure identity and accesssolutions with Windows Server 2008 Active Directory.(6434) Automating Windows Server2008 Administration with MicrosoftILT OLL MLWindows PowerShell (Exam N/A)3 Days / $1,500(6427) Configuring and TroubleshootingInternet Information Services inWindows Server 2008 (Exam #70-643)This course provides students with the knowledge andskills to utilize Windows PowerShell for administeringand automating administration of Windows Server 2008.3 days / $1,500In this course, students will learn to install, configure,ILT OLL MLmaintain, and troubleshoot an Internet Information (6435) Designing a Windows ServerServices (IIS) 7.0 Web Server in Windows Server 2008. 2008 Network InfrastructureILT OLL ML(Exam N/A) – 5 Days / $2,500This course will provide students with an understanding(6428) Configuring and TroubleshootingWindows Server 2008 Terminalof how to design a Windows Server 2008 NetworkInfrastructure that meets business and technicalServices (Exam #70-643) – 2 days / $1,000Students will learn to configure, manage, monitor, andrequirements for network services. ILT OLL MLtroubleshoot a Terminal Services (TS) environment. Focusis on configuring of TS core functionality, TS licensing, TS(6436) Designing a Windows Server 2008Active Directory InfrastructureGateway, and TS Web Access. ILT OLL MLand Services (Exam N/A) – 5 Days / $2,500In this course, students learn how to design an Active(6429) Configuring and ManagingWindows Media Services for WindowsServer 2008 (Exam N/A) – 3 Days / $1,500Directory Infrastructure in Windows Server 2008 andActive Directory forests, domain infrastructure, sites andreplication, administrative structures, group policies,This course provides students with the knowledgeand skills to configure and manage Windows MediaServices. Students will learn how to configure LiveStreaming solutions, configure On-Demand Streamingsolutions, configure service roles, configure loggingand plug-ins, configure Advanced Streaming solutions7.0, and configure Windows Media Services availabilityand Public Key Infrastructures. ILT OLL MLNEWILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.21

Project Microsoft Management Authorized Training Technical Training(6437) Designing a Windows Server 20082010 Planning Workbook and Planning Tool. ILT OLLApplications Infrastructure(Exam #70-647) – 3 Days / $1,500(10325) Automating Administrationwith Windows PowerShell 2.0(Exam N/A) – 5 Days / $2,500This course will prepare IT professionals for the roleof Enterprise Administrator. Students will learn how todesign application infrastructure solutions based onThis course, intended for IT professionals, will helpstudents learn how to utilize Windows PowerShellfor administering and automating administration ofWindows Server 2008 to meet varying business and Windows-based servers. ILT OLLtechnical requirements. ILT OLL ML(50414) Microsoft Windows(10159) Updating Your Windows Server2008 Technology Skills to R2 (Exam N/A)3 Days / $1,500Students will learn Windows Server 2008 TechnologySpecialist skills and new features of Windows ServerPowerShell v2 For Administrators(Exam N/A) – 4 Days / $2,000This course, intended for systems administrators,provides students with the knowledge and skillsto leverage Microsoft Windows PowerShell v2 to2008 R2. The course facilitates accelerated learningof Windows Server 2008 R2 features and featuresenabled in Windows Server 2008 R2 for Windows 7.administer their Windows environment. ILTWindows server 2003OLLILT OLL(2276) Implementing a Microsoft(10215) Implementing and ManagingMicrosoft Server VirtualizationWindows Server 2003 NetworkInfrastructure: Network Hosts(Exam #70-659) – 5 days / $2,500This course provides students with the knowledgeand skills to deploy and manage a server virtualizationenvironment using Microsoft technologies. The course computer to operate in a Microsoft Windows Serverprovides details on how to deploy and manage Hyper-Vand Remote Desktop Services on Windows Server2003 networking infrastructure. ILT OLL ML2008 R2. ILT OLL(50273) Planning and DesigningMicrosoft Virtualization Solutions(Exam N/A) – 5 Days / $2,500Learn to design a complex data center and desktoparchitecture using Microsoft Windows Server 2008R2 with Hyper-V or Hyper-V Server 2008 R2, RemoteDesktop Services (RDS), System Center Suite, MicrosoftEnterprise Desktop Virtualization (MED-V), ApplicationVirtualization 4.6 (APP-V), as well as supportingapplications and utilities. ILT OLL ML(2278) Planning and Maintaining(10324) Implementing and ManagingMicrosoft Desktop Virtualization(Exam #70-669) – 5 days / $2,500This course provides students with the knowledge andskills to implement and manage desktop virtualizationsolutions. This course provides an overview ofvirtualization and the various Microsoft products thatyou can use to implement and deploy a virtualizationsolution. The course explains how to configure andmanage a MED-V deployment. ILT OLL(10533) Deploying, Configuring,and Administering Microsoft LyncServer 2010 (Exam #70-664) – 5 Days / $2,500The course teaches IT professionals how to deploy,configure, and administer a Microsoft Lync Server 2010solution. ILT OLL(10534) Planning and Designinga Microsoft Lync Server 2010 Solution(Exam #70-665) – 5 Days / $2,500This course teaches how to plan and design aMicrosoft Lync Server 2010 solution to IT professionals.The course emphasizes Voice features in Lync 2010from a deployment perspective. In this course, studentslearn how to plan and design a Lync Server 2010system. The labs in this course utilize the Lync ServerNEWNEWNEW(2297) Planning, Implementing,Managing, and Maintaining aMicrosoft Windows Server 2003Environment for an MCSE on Windows2000 (Exam #70-292) – 5 days / $2,500This course provides systems engineers who want toupdate their skills from Windows 2000 to WindowsServer 2003 with the knowledge and new skillsthat they need to plan, implement, manage, andmaintain a Microsoft Windows Server 2003 networkedenvironment. ILT OLL(2823) Implementing and AdministeringSecurity in a Microsoft WindowsServer 2003 Network (Exam #70-299)5 days / $2,500This course addresses planning, configuring andimplementing secure Windows Server 2003 networks,including perimeter security with Internet Security andAcceleration (ISA) Server 2004. ILT OLL ML(Exam #70-291) – 2 Days / $1,000Exchange SERVER 2010This course provides students with the skills andknowledge necessary to configure a Windows-based (10135) configuring, managing andtroubleshooting microsoft exchangeserver 2010 (Exam#70-662) – 5 Days / $2,500This course provides students with the knowledge and(2277) Implementing, Managing and skills to configure and manage an Exchange ServerMaintaining a Microsoft Windows 2010 messaging environment, as well as provideServer 2003 Network Infrastructure: guidelines, best practices, & considerations that willNetwork Services (Exam #70-291)help you optimize your Exchange Server deployment.5 Days / $2,500ILT OLLThis course provides students with the knowledge andskills to implement, manage and maintain a Microsoft (10165) Updating Your Skills fromWindows Server 2003 network infrastructure. Students Microsoft Exchange Server 2003 orwill learn about routing, Dynamic Host Configuration Exchange Server 2007 to ExchangeProtocol (DHCP) and Domain Name System (DNS). Server 2010 (Exam #70-662 and #70-663)ILT OLL ML5 Days / $2,500The course will provide an accelerated skills-upgradepath and also provide additional support for the twoa Microsoft Windows Server 2003Exchange Server 2010 exams.Network Infrastructure (Exam #70-293)5 Days / $2,500(10233) Designing and DeployingThis course enables students employed or seeking Messaging Solutions with Microsofta position as a Systems Engineer to enhance their Exchange Server 2010 (Exam #70-663)Microsoft Windows Server 2003 networking skills. 5 Days / $2,500ILT OLL MLThis course teaches the student to design and deploymessaging solutions with Microsoft Exchange Server(2279) Planning, Implementing and2010. ILT OLLMaintaining a Microsoft WindowsServer 2003 Active DirectoryInfrastructure (Exam #70-294)OFFICE 20075 Days / $2,500(5058) Deploying Microsoft Office 2007This course is for students employed or seeking a Professional Plus (Exam #70-624)position as a Systems Engineer who want to enhance 2 days / $1,000their Windows Server 2003 Active Directory skills. This course provides students with the knowledgeILT OLL MLand skills that they need to effectively deploy MicrosoftOffice 2007. Students also learn about the Office 2007(2282) Designing a Microsoft Windows setup and multilingual architecture.Server 2003 Active Directory andNetwork Infrastructure (Exam #70-297) (5927) microsoft office project 2007,5 Days / $2,500Managing Projects (Exam #70-632)This course provides students with the skills necessary 3 Days / $1,500to design a Microsoft Active Directory service and This course provides students with the knowledge andnetwork infrastructure for a Windows Server 2003environment. ILT OLL ML skills to initiate, plan, execute, monitor and control, andNEWclose enterprise projects by using the Microsoft OfficeProject Server 2007 enterprise tool. ILT OLL ML22

(5928) Microsoft Office Project Serverthem. ILT OLL (5178) Implementing and Maintaining2007, Managing Projects (Exam #70-633) Audio/Visual Conferencing and3 Days / $1,500Web Conferencing Using MS OfficeThis course provides students with the knowledge andskills to initiate, plan, execute, monitor and control, andclose enterprise projects by using the Microsoft OfficeCommunications Server 2007 (Exam N/A)2 Days / $1,000This course provides students with the knowledgeProject Server 2007 enterprise tool. ILT OLL MLand skills to plan, deploy, and manage audio/visualand Web conferencing by using Microsoft Office(5929) Microsoft Office Project Server Communications Server 2007. ILT OLL2007, Managing Projects and Programs(Exam #70-634) – 5 Days / $2,500This course provides students with the knowledgeand skills to use the Microsoft Office Project Server2007 enterprise tool to initiate, plan, execute, monitorand control, and close enterprise programs and to(5179) Implementing and Maintaining(5179) Implementing and MaintainingTelephony Using Microsoft OfficeCommunications Server 2007 (Exam N/A)2 Days / $1,000customize the enterprise environment. ILT OLLThis course teaches students how to implement andmaintain an Office Communications Server 2007OFFICE COMMUNICATIONS SERVER telephony solution. The course covers the topologiessupported by Office Communications Server 2007(5177) Implementing and Maintaining for deploying a telephony solution for an organization.Instant Messaging Using MS OfficeCommunications Server 2007 (Exam N/A)1 Day / $500This course teaches instant messaging functionalitiesavailable in Microsoft Office Communications Server2007, the architecture in the Standard and EnterpriseEditions, and considerations involved in implementingILT OLLFree Webinars and SeminarsILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.New Horizons Great Lakes is proud to offer and promote events thathelp you learn about new technologies and master new skills.Browse the New Horizons Great Lakes calendar to see our largelist of events!23

Project Microsoft Management Authorized Training Technical Training(50214) Implement & MaintainSharePoint 2010 – Site Owner(50352) SharePoint 2010 Overview forIM/Presence, Conferencing & Telephony(Exam n/a) – 2 Days / $1,000End Users (Exam N/A) – 3 Days / $1,500using MS Office Comm Server 2007 R2In this course, students will explore new end userStudents will learn how to master Windows PowerShell(Exam N/A) – 5 Days / $2,500features exposed in SharePoint 2010.to optimize your SharePoint 2010 environment. TheILT OLLThis course covers the topologies supported bycourse takes you through scripted installations, WebOffice Communications Server 2007, as well as the(50353) SharePoint 2010 Overview forApplications, Site Collections, Sites, permissions,designing, implementing, and troubleshooting of anIT Professionals (Exam N/A) – 3 Days / $1,500Service Applications, Content Databases, Backup &Office Communications Server 2007 R2 solution. ThisThis course looks at the new architectural changesRestore and much more using Windows PowerShell,includes implementing telephony, conferencing, andmade to SharePoint 2010 and how to upgrade yourget an in-depth experience on how to master lists,group chat solutions. ILT OLL2007 environment to 2010. ILT OLL MLlist items and document libraries using WindowsPowerShell.SharePoint 2010ILT OLL(50354) SharePoint 2010 SharePointSharePoint Server 2010 Level 4Designer (Exam N/A) – 2 Days / $1,000Sharepoint 2010 – Introduction andThis course discusses how to navigate and use theBusiness Analyst – 2 Days / $1,000overview (Exam n/a) – 1 Day / $500new Ribbon interface, new features from Designer,Learn how to create data centic SharePoint webStudents learn about the SharePoint application, how toApplications.add data, create and configure libraries, lists, security, webILT OLLwhat changes have been made to the actions andconditions of work flows, how to build external contentparts, sub sites, content types, site columns, workflows,types, and how to modify Out Of the Box Workflows.SharePoint Designer 2010 Level 1and Information management policies. ILT OLLILT OLL1 Day / $500Construct a website using SharePoint Designer andSharePoint 2010 – Site Collection(50429) SharePoint 2010 Businessincorporating SharePoint Controls for collaborativeAdministrator (Exam n/a)Intelligence (Exam n/a) – 5 Days / $2,500intranets.2 Days / $1,000ILT OLLThis course explores how to use SharePoint as yourStudents will learn about content management tools,platform for Business Intelligence. Journey throughSharePoint Designer 2010 Level 2storage strategies and the use of business connectivitythe SharePoint Business Intelligence Center, Excel1 Day / $500services. Also, how to create and implement anServices, Reporting Services, Analysis Service,Utilize SharePoint Designer to integrate dynamicInfoPath form, create custom workflows withPerformance Point and PowerPivot.content, database binding and SharePoint Web Parts.ILT OLLSharePoint Designer 2010, use advanced web parts,ILT OLLcreate Access Services web sites, and use Excel and(50470) Microsoft SharePoint ServerVisio Services. ILT OLL(10174) Configuring and Administering2010 for the Site Owner/Power UserMicrosoft SharePoint 2010 (Exam #70-667)(Exam n/a) – 2 Days / $1,000This class is designed for the site owner/”power user”5 Days / $2,500of a SharePoint site who needs to know how to createThis course, intended for IT professionals, teachessites and lists and manage users.“This was the beststudents how to install, configure and administerILT OLLSharePoint. ILT OLL MLSharePoint 2007training session(10175) Microsoft SharePoint 2010,sharepoint services 3.0Application Development (Exam N/A)I’ve ever attended.5 Days / $2,500SharePoint Server (MOSS) 2007This course, intended for professional developers, Site Owner – Level 1 (Exam n/a)provides practical information and labs that enable 2 Days / $1,000I would gladly takestudents to build solutions on the Microsoft SharePoint Students will gain a working knowledge of document2010 platform. ILT OLL MLlibraries, workflows, meta data and site columns,additional coursescontent types, lists, site customizations, user security,(10231) Designing a Microsoftsub sites, Office integration and explore differentsHarePoint 2010 Infrastructuremethods for organizing content.from New Horizons. ”ILT OLL(Exam #70-668) – 5 Days / $2,500This course, intended for IT professionals, shows SharePoint Server (MOSS) 2007Daniel V.students how to design and deploy MicrosoftSite Owner – Level 2 (Exam n/a)SharePoint 2010.New Horizons StudentILT OLL2 Days / $1,000This course is designed for users who have the(10232) Designing and Developingresponsibility to create and manage a MicrosoftMicrosoft SharePoint Server 2010SharePoint Server 2007 site for a group of other usersApplications (Exam N/A) – 5 Days / $2,500 to consume.sharepoint Foundation 2010 Level 1ILT OLLThis course, intended for IT professionals, teaches2 Days / $1000students the skills and best practices to help their (5061) Implementing Microsoft OfficeIn this course, students will create and edit a teamorganizations design and develop effective SharePoint SharePoint Server 2007 (Exam #70-630)website. This course is useful for students who willapplications.access, manage or create a SharePoint team site.ILT OLL3 Days / $1,500This course provides students with the knowledgeILT OLL(50351) SharePoint 2010 Overviewand skills required to implement MS Office SharePointDeveloper (Exam N/A) – 2 Days / $1,000 Server 2007 successfully in their organization.sharepoint Foundation 2010This course teaches the new development changesILT OLL MLLevel 2 – 2 Days / $1000that were made to SharePoint 2010 includingIn this course, students will manage site collections(Sandboxed solutions, LINQ, REST, Client Objectand components. This course is designed for notModel, BCS, Workflows and Claims basednecessarily for IT professionals, but for individuals, suchauthentication.as administrative assistants, who will be managingILT OLL MLSharePoint sites. ILT OLLNEWNEWNEWNEWNEWNEWNEWNEWNEW24

Microsoft software assurance offers a broad range of value-added benefits in one program, combiningthe latest software with tools and resources to help you deploy, manage, and migrate software. SoftwareAssurance Training Vouchers (SATVs) are just one benefit and can be redeemed at New Horizons for MicrosoftOfficial Curriculum courses. Contact your Account Executive for more information.(6438) Implementing and Administeringextend them. ILT OLLWindows SharePoint Services 3.0in Windows Server 2008 (Exam N/A)2 Days / $1,000This course provides the knowledge and skills that IT(50149) SharePoint 2007 Operations(Exam N/A) – 5 days / $2,500This 5 day deep-dive will guide individuals through theprocess of architecting and setting up SharePoint 2007applications and customizations from an OperationsProfessionals need to configure Microsoft Windows viewpoint. ILT OLLSharePoint Services in Windows Server 2008.ILT OLL MLCustomizing SharePoint 2007Applications (Exam N/A) – 3 Days / $1,500(50047) Advanced IT Pro Course forMS Office SharePoint Server 2007 andWindows SharePoint Services 3.0(Exam N/A) – 5 days / $2,500This course provides students with the knowledgeThis course focuses on the features in SharePoint2007 that support application development andcustomization. Attendees will be provided with anoverview of the customization of SharePoint sites usingtools such as SharePoint Designer 2007 and Visualand skills to plan, deploy, and configure server farm Studio 2005. ILT OLLsolutions with Microsoft Office SharePoint Server 2007and Windows SharePoint Services 3.0. The coursefocuses on key deployment and configuration tasks.Microsoft Software Assurance Training Vouchers(SATV) cannot be redeemed for this course.ILT OLL(50064) Advanced SharePoint 2007Development (Exam N/A) – 5 days / $2,500This course provides students with the knowledge andskills to become a top-notch Microsoft SharePoint 2007Developer. From AJAX to Event Handlers and Features,you will gain important insight into the internal workingsSmall Business Server(6445) Implementing andAdministering Windows SmallBusiness Server 2008 (Exam N/A)5 days / $2,500This course provides students with first-hand knowledgeof SharePoint 2007. ILT OLLon topics such as installing, migrating, monitoring,securing, and backing up data. ILT OLL ML(50146) Programming Microsoft OfficeSharePoint Server (Exam N/A)5 days / $2,500This 5 day deep-dive will guide individuals through theprocess of architecting and developing Microsoft OfficeSharePoint applications and customizations with afocus on MOSS fundamentals and features and how toWe accept Microsoft Training Vouchers.ILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.We proudly celebrate 30 years ofgrowing up alongside the technology thatrevolutionized the world.25

Project Microsoft Management Authorized Training Technical TrainingSECURITYSQL SERVER 2012INTERNET INFORMATION SERVICESand supporting roles. ILT OLL ML and skills to implement a Microsoft SQL Server 2008is intended to develop the necessary skills to install and scenarios that FIM addresses. ILT OLL 5 Days / $2,500(50557) Microsoft Jump Start:(50357) Implementing Forefront(10775) Administering Microsoft SQLOffice 365 for IT Professionalsthreat Management Gateway 2010Server 2012 Databases (Exam #70-462)(Exam N/A) – 3 Days / $1,500(Exam n/a) – 2 Days / $1,0005 Days / $2,500The course is specially tailored for technologists looking This course provides students with the knowledge This course provides students with the knowledgefor real-world proof of how cloud-based Office 365 and skills to envision, design, and deploy web access, and skills to maintain a Microsoft SQL Server 2012enables organizations to solve more problems from remote access and mail protection solutions using database. The course focuses on teaching individualsmore places. ILT OLLMicrosoft Forefront Threat Management Gateway 2010 how to use SQL Server 2012 product features and(TMG), enabling you to identify the requirements and tools related to maintaining a database. ILT OLL(6427) Configuring and Troubleshooting make the appropriate design decisions that will comeInternet Information Services inup during the deployment process. ILT OLL(10776) Developing Microsoft SQLWindows Server 2008 (Exam #70-643)Server 2012 Databases (Exam #70-464)3 days / $1,5005 Days / $2,500In this course, students will learn to install, configure,Ryan CharnockThis course introduces SQL Server 2012 and describesmaintain, and troubleshoot an Internet InformationTEchnical Instructor Since 2000 logical table design, indexing and query plans. It alsoServices (IIS) 7.0 Web Server in Windows Server 2008.focusses on the creation of database objects includingILT OLL MLviews, stored procedures, along with parameters, andfunctions. Other common aspects of procedure coding,MANAGEMENT INSTRUMENTATION“Ryan kept the classsuch as transactions, concurrency, error handling,(6451) Planning, Deploying andtriggers, and SQL CLR are also covered in this course.ILT OLLon track and coveredManaging Microsoft Systems CenterConfiguration Manager 2007(10777) Implementing a Data(Exam #70-401) – 5 Days / $2,500all material whileWarehouse with Microsoft SQL ServerThis course provides students with the knowledge2012 (Exam #70-463) – 5 Days / $2,500and skills to plan, deploy, and manage Configuration keeping the students Students will learn how to create a data warehouseManager 2007. ILT OLLwith SQL Server 2012, implement ETL with SQL ServerIntegration Services, and validate and cleanse datainterested. This course(10747) Administering System Centerwith SQL Server Data Quality Services and SQL ServerUnified Access Gateway 2010Master Data Services.2012 Configuration Manager (Exam N/A) was enjoyable and IILT OLL5 Days / $2,500(10778) Implementing Data Models and NEWStudents will gain the knowledge and skills to configurelearned many thingsReports with Microsoft SQL Server 2012and manage a System Center 2012 Configuration(Exam #70-466) – 5 Days / $2,500Manager site and its associated site systems in the roleStudents will learn how to implement PowerPivotof Configuration Manager administrators. that I can use in my job.ILT OLLand tabular data models, create and deliver richdata visualizations with Power View and SQL Server(10748) Deploying System Center 2012 Great instructor!“Reporting Services, and discover business insights byUnified Access Gateway 2010using data mining. ILT OLLConfiguration Manager (Exam N/A)3 Days / $1,500New Horizons studentSQL SERVER 2008Students will learn how to plan and deploy a SystemCenter 2012 Configuration Manager hierarchy, including(2778) Writing Queries Using Microsofta central administration site (CAS), one or more primary (50402) Implementing ForefrontSQL Server 2008 Transact-SQLsites and secondary sites, and all associated site Unified Access Gateway 2010(Exam #70-432) – 3 Days / $1,500systems.. ILT OLL(Exam N/A) – 3 Days / $1,500This 3-day instructor led course provides students withLearn to design and deploy remote access solutions the technical skills required to write basic Transact-SQL(50217) Planning, Deploying andusing Microsoft Forefront Unified Access Gateway queries for Microsoft SQL Server 2008. ILT OLL MLMaintaining Microsoft System Center 2010 (UAG). Forefront UAG provides organizations withService Manager 2010 (Exam N/A)unparalleled flexibility in providing access to network (6231) Maintaining a Microsoft SQL4 Days / $2,000resources (such as Web sites and internal applications) Server 2008 Database (Exam #70-432)The course focuses on implementing, configuring and with granular access control, custom content protection, 5 Days / $2,500integrating Service Manager with other System Center and endpoint validation. ILT OLLThis course provides students with the knowledgeproducts. ILT OLLand skills to maintain a Microsoft SQL Server 2008(50382) Implementing Forefrontdatabase. The course focuses on teaching individuals(50028) Managing System CenterIdentity Manager 2010 (Exam n/a)how to use SQL Server 2008 product features andOperations Manager 2007 (Exam #70-400) 4 Days / $2,000tools related to maintaining a database. ILT OLL ML5 Days / $2,500This course introduces and explains the features andProvides the knowledge and skills to managing a Systems capabilities of Microsoft Forefront Identity Manager (6232) Implementing a Microsoft SQLCenter Operations Manager 2007 management group and 2010 (FIM), and provides an overview of the solution Server 2008 Database (Exam #70-432)manage Operations Manager 2007 management serversThis course provides students with the knowledgedatabase. The course focuses on teaching individualsNEWNEWNEWNEWNEWNEWNEWNEWNEWhow to use SQL Server 2008 product features andtools related to implementing a database. ILT OLL ML26

Save Thousands of Dollars When YouJoin the Technical Club.One year of courses and an iPad 3 for just $7,999!Take a few classes, take every class offered, or even repeat a class and take themwhenever it’s convenient for you. Choose from 40-50 classes starting each week.For attendance in open enrollment classes only.Project ManagementIncludes 31 courses listed inschedule.Microsoft TechnicalIncludes 127 courses listed inschedule (except MicrosoftDynamics courses).Cisco (CCNA)(ICND1) Interconnecting CiscoNetwork Devices – Part 1(ICND2) Interconnecting CiscoNetwork Devices – Part 2(CCNAX) Interconnecting CiscoNetworking Devices: AcceleratedcomptiaIncludes 10 courses listed inschedule.SecurityIncludes 8 courses listed in schedule.Crystal ReportsIncludes 6 classes listed in schedule.Enrollment fee required for thefollowing classes (50% of list price).See schedule for complete listing ofclass titles.javahigh-end ciscomicrosoft dynamicsvmwareitilcitrixwww.nhgreatlakes.comClub memberships will activate on the date of the first class attended or 30 days from invoice date if a class is not yet attended. New Horizons strives to maintain courseofferings that are current with today’s technology. For this reason, classes appearing on the current schedule may not be on future schedules. Club members can choose fromInstructor-Led Training, Online LIVE and Mentored Learning classes listed above that are currently available at New Horizons locations in Michigan, Chicago and Cleveland.Course offerings may vary by location. Membership is for one (1) person only. This club membership is only available to corporate customers; Career education students arenot eligible.”

Microsoft Authorized Technical Training(6234) Implementing and Maintaining (10263) Developing windows(50466) Windows Azure SolutionsMicrosoft SQL Server 2008 Analysis Communication foundation solutionswith Microsoft Visual Studio 2010Services (Exam #70-448) – 3 Days / $1,500 with Visual Studio 2010 (Exam #70-513)(Exam n/a) – 3 Days / $1,500This course discusses how to use the Analysis Services 3 Days / $1,500This class is an introduction to cloud computing anddevelopment tools to create an Analysis Services With this class, professional .NET programmers willspecifically Microsoft’s public cloud offering in Windowsdatabase and an OLAP cube, and how to use the gain skills to develop distributed applications usingAzure. In this class, you explore this new cloudAnalysis Services management and administrative tools WCF 4 and Microsoft Visual Studio 2010. ILT OLL operating system and learn how to write, deploy andto manage an Analysis Services solution. ILT OLL MLmonitor .NET applications in Azure.(10264) Developing Web Applications(6235) Implementing and Maintaining with Microsoft Visual Studio 2010Microsoft SQL Server 2008 Integration (Exam #70-515) – 5 Days / $2,500VISUAL STUDIO 2008Services (Exam #70-448) – 3 Days / $1,500 In this course students will learn to develop advanced(2310) Developing Web ApplicationsThis course teaches students how to implement an ASP.NET MVC and Web Forms applications usingUsing Microsoft Visual Studio 2008 SP1Integration Services solution in an organization. The .NET Framework 4 tools and technologies. ILT OLL(Exam N/A) – 5 Days / $2,500course discusses how to develop, deploy, and manageThis course provides knowledge and skills onIntegration Services packages. ILT OLL ML(10265) Developing data Accessdeveloping Web applications by using Microsoft Visualsolutions with Visual Studio 2010Studio 2008 SP1. ILT OLL ML(6236) Implementing and Maintaining (Exam #70-516) – 5 Days / $2,500Microsoft SQL Server 2008 Reporting In this course, developers experienced in Microsoftservices (Exam #70-448) – 3 Days / $1,500 Visual Studio will learn to optimize and develop betterperformingdata access code. ILT OLLTEchnical Instructor Since 1997Rob FoulkrodThis course teaches students how to implement aReporting Services solution in an organization, includinghow to use the Reporting Services development(10266) Programming with C# usingtools to create reports and how to use the Reporting Microsoft .NET Framework 4Services management and administrative tools to (Exam N/A) – 5 Days / $2,500“Rob is an outstandingmanage a Reporting Services solution. ILT OLL ML The course focuses on C# program structure,language syntax, and implementation details with(50068) Microsoft SQL Server 2008 forinstructor. He has.NET Framework 4.0. This course describes the newOracle Database Administratorsenhancements in the C# 4.0 language by using Visual(Exam N/A) – 4 Days / $2,000Studio 2010. a great teachingILT OLLStudents will gain skills to capitalize on their experiencestyle and it’s veryeasy to learn from him.ILT OLLdeveloping Web applications by using Microsoft VisualStudio 2010. Thanks so much, Rob!“ILT OLL(50400) Designing, Optimizing, andmaintaining a database(10550) Programming in Visual Basicadministrative solution forWith Microsoft Visual Studio 2010New Horizons studentmicrosoft sql server 2008(Exam N/A) – 5 Days / $2,500(Exam n/a) – 5 Days / $2,500This course teaches you Visual Basic language syntax,This course provides the knowledge and skillsprogram structure, and implementation by using(2957) Advanced Foundations ofneeded to design, optimize, and maintain a database Microsoft Visual Studio 2010 and the Microsoft .NETMicrosoft .NET 2.0 Developmentadministrative solution for Microsoft SQL Server 2008. Framework 4. ILT OLL(Exam #70-536) – 3 Days / $1,500ILT OLL(10553) Fundamentals of XAML andThis course provides students with the knowledgeMicrosoft Expression Blend (Exam n/a)and skills needed to create advanced Microsoft .NET(50430) Administering Team3 Days / $1,500applications.Foundation Server 2010 (Exam N/A)Learn core and essential XAML skills and gain valuable3 Days / $1,500experience developing XAML code in both Visual Studio(4995) Programming with theThis course provides students with the knowledge and 2010 and Expression Blend 4. ILT OLLMicrosoft .NET Framework usingskills to manage Microsoft Team Foundation ServerMicrosoft Visual Studio 20052010. The course focuses on the technologies used (50255) Managing, Maintaining,(Exam N/A) – 5 days / $2,500in Team Foundation Server 2010 and the techniques and Securing Your Networks ThroughEnables developers who are migrating from a differentused to deploy, manage and support Team Foundation Group Policy (Exam n/a) – 4 Days / $2,000development language, an earlier version of VisualServer 2010. ILT OLLYou will learn to control and manage computer systemsBasic .NET or Visual C#, or who have completed entryleveltraining and experience using Visual Studio 2005,and domain users running Windows Server 2003,DeveloperServer 2008, XP, and Vista, create Group Policies,to gain in-depth guidance on programming the .NETimplement administrative and security templates, andFramework versions 2.0 and 3.0 with Visual StudioVisual Studio 2010determine best practices when deploying software2005. ILT OLL MLpackages. ILT OLL(10262) Developing windowsapplications with Visual Studio 2010(Exam #70-511) – 5 Days / $2,500In this course, experienced developers who know thebasics of Windows Forms development gain moreadvanced Windows Client design and developmentskills. WinForms and WPF programming models,as well as relative strengths and when to use eachtechnology, are covered. ILT OLLas an Oracle DBA to manage a Microsoft SQL Serversystem. A quick start for the Oracle DBA to map,(10267) Introduction to WebDevelopment with Microsoft Visualcompare and contrast the realm of Oracle database Studio 2010 (Exam N/A) – 5 Days / $2,500management to SQL Server database management. This course provides knowledge and skills on28NEWNEWNEWNEWNEWNEW

Microsoft software assurance offers a broad range of value-added benefits in one program, combiningthe latest software with tools and resources to help you deploy, manage, and migrate software. SoftwareAssurance Training Vouchers (SATVs) are just one benefit and can be redeemed at New Horizons for MicrosoftOfficial Curriculum courses. Contact your Account Executive for more information..NET PROGRAMMING /APPLICATION DEVELOPMENT(2433) Microsoft Visual Basic ScriptingEdition and Microsoft Windows ScriptHost Essentials (Exam N/A) – 3 Days / $1,500Learn to manage Windows networks by using theWindows Script Host (WSH) and the Microsoft VisualBasic, Scripting Edition (VBScript) language. Duringthe course, students will work on real-world scriptsthat they can use to manage computers runningWindows Vista, Windows XP, and Windows Server2003 operating systems. Students will also learn aboutActive Directory Service Interfaces (ADSI) and WindowsManagement Instrumentation (WMI). ILT OLLDynamics CRMDynamics(50166) programming the .netframework 3.5 (Exam N/A) – 5 Days / $2,500This course provides students with the knowledge andskills to develop applications with the .NET Framework3.5, including Garbage Collection, Serialization,Streams and Application Domains, Interoperability, andMultithreading and Asynchronous Programming, whichare also required for taking advantage of applicationframeworks on top of the core CLR such as WCF,LINQ etc. The course includes code samples, demosand exercises on the features from both a .NET and asystem-oriented point of view. ILT OLL(50277) Advanced Topics in Silverlight 3Development (Exam N/A) – 2 Days / $1,000This two day instructor-led course provides studentswith the knowledge and skills to develop MicrosoftSilverlight 3 applications through a variety of availabledevelopment tools and techniques. It introduces thenew features and concepts being introduced with thenew version of the technology. The course focuses onuser interfaces, program structure and implementationdetails. ILT OLL(50278) Silverlight 3 – Best Practices(Exam N/A) – 1 Day / $500This one day instructor-led course provides studentswith the knowledge and skills of best practices inMicrosoft Silverlight 3 applications developmentthrough a variety of available development techniques,tips and tricks. It introduces the new features andconcepts being introduced with the new version of thetechnology and the patterns of usage of those newtechniques. The course focuses on user interfaces,program structure and implementation details changesbased on student previous knowledge of Silverlight 2/3.ILT OLL(50279) Silverlight 3 Development(Exam N/A) – 3 Days / $1,500This three day instructor-led course provides studentswith the knowledge and skills to develop MicrosoftSilverlight 3 applications through a variety of availabledevelopment tools and techniques. It introduces thenew features and concepts being introduced with thenew version of the technology. The course focuses onuser interfaces, program structure and implementationdetails. ILT OLLNew Horizons prepaid training coupons andMicrosoft Software Assurance Training Vouchers(SATVs) cannot be redeemed for MicrosoftDynamics courses.(80290) MArketing Automation inMicrosoft Dynamics CRM 2011 – 1 Day / $500Learn how to use Microsoft Dynamics CRM to extendthe effectiveness of your marketing departmentand provides context of how to use things such asmarketing campaigns, marketing lists, and campaigntemplates in Microsoft Dynamics CRM. It alsodiscusses the role of campaign activities and marketinglists in campaigns and discusses how to associateNEWsales literature, target products and price lists withmarketing campaigns. ILT OLL(80291) Sales MAnagement inMicrosoft Dynamics CRM 2011 – 1 Day / $500This course shows you how to track and managethe sales process from potential to close. It providesinsight on using the product catalog and process salesNEWinformation. It also introduces some of the tools used toanalyze and report on sales information. ILT OLL(80292) Service MAnagement inMicrosoft Dynamics CRM 2011 – 1 Day / $500This course shows you service managementfunctionality and explains how it helps organizationstrack information about cases, customer complaintsor requests, and small projects. Learn how to use theknowledge base and discusses how organizations canbrowse, locate, and share information in the repository.NEWIt also discusses how to create, manage and use teamsand queues in Microsoft Dynamics CRM. ILT OLL(80294) Microsoft Dynamics CRM 2011Customization & Configuration3 Days / $1,500Learn how to customize Microsoft Dynamics CRM tomeet the specialized needs of businesses. The topicscovered include Security; creation and configuration ofNEWentities; design of forms views and charts; auditing andSolutions. ILT OLL(80444) Workflow and DialogProcesses in Microsoft DynamicscrM 2011 – 1 Day / $500This training provides students with tools andinformation to help them better understand howNEWprocesses can be implemented in Microsoft DynamicsCRM 2011. ILT OLLExtending Microsoft Dynamics CRM2 Days / $1,000This course provides students with the tools to extendthe capabilities of Microsoft Dynamics CRM 4.0. Topicsinclude design and system architecture, using Microsoftweb services API, data queries, filtered views, settingup and creating custom workflow activities, plug-ins,application event programming, IFrames and URLaddressable forms, and creating custom buttons andmenus, and SQL Reporting Services for CRM. ILT OLLILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.29

Payables Management in MicrosoftDynamics GP – 1 Day / $500This course examines the processes for enteringvendors, vendor invoices and credit memos, processingchecks, adjustments, prepayments, month-endclosing, and cash flow control. Topics also include:how to capitalize on vendor discount dates to reducepayable liabilities and easily select the right vouchers forpayment by date, vendor, number, or custom query tocontrol cash outlay. Standard module reports will alsobe discussed. ILT“The instructor hadthe knowledge andability to relate tostudents of all levels,quickly andwith respect.”Norm C.New Horizons StudentPurchase Order Processing inMicrosoft Dynamics GP – 1 Day / $500This course covers the types of purchase ordersavailable and the steps for processing, entering receiptsagainst purchase orders, entering invoices againstpurchase orders, editing, deleting, and voiding purchaseorders, replenishing inventory quantities based onhistorical purchasing report information and how toview inventory quantity and cost information by vendor.Standard module reports will also be discussed. ILTMicrosoft Dynamics GP, HumanResources – 1 Day / $500This course explores the tight integration of Payrolland Human Resources or the standalone usage ofHuman Resources. Topics also include: the everydaytracking of Human Resources activities, the Applicantfunctionality to track the necessary information to hirequality employees, and the Attendance functionalitywhich can be used to track employee attendance andabsences using time codes. Standard module reportswill also be discussed. ILT(Note: Payroll and HR classes should be booked on consecutivedays because they are tightly intertwined and people who takePayroll typically also want HR)Management ReporterManagement Reporter DesignEssentials I – 1 Day / $800This course covers the basic report design skills youneed to create, maintain and distribute presentationquality reports using Microsoft Management Reporter.Topics also include: basic foundational skills, complexcalculations, drag and drop reorganization, roundingadjustments and account sets, and report distributionoptions. ILTManagement Reporter DesignEssentials II – 1 Day / $800This course builds on the basic report design skillslearned in Report Design Essentials I. Using MicrosoftManagement Reporter you learn advanced reportdesign including linking to external worksheet data,linking row formats, multi company consolidations,currency translation reporting and cash flow. ILTDYNAMICS SLgeneral ledger in MicrosoftDynamics SL – 1 Day / $500This course explores the processes required to enterfinancial data into the system, including account/subaccount validation, budgeting, recurring andreversing entries, allocation methods, month-endclosing and year-end closing and consolidation.Topics also include intercompany and multi-companytransactions. ILTDynamics SL Payables – 1 Day / $500Students learn about setting up vendor discount dates,reducing payable liabilities, selecting the right vouchersfor payment by date, vendor, number, or custom queryto control cash outlay. Students are shown how touse comprehensive reporting features to present datain different ways, including standard reports such asAged Accounts Payables, Vendor Trial Balance, CheckRegister, and the Accounts Payable Batch Register.ILTDynamics SL Receivables – 1 Day / $500This course shows how to perform additional functionssuch as credit memos, prepayments, small balancewrite off, print customer statements, reverse and voidpayments, and month-end closing. Also included inthe course are: setting terms for calculating documentdiscount dates and due dates, using balance forwardand open-item statements, and applying any mix of thecomprehensive service and finance charges available.ILTILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.We proudly celebrate 30 years ofgrowing up alongside the technology thatrevolutionized the world.31

Project Management Training32Lean Six SigmaLean Six Sigma Green Belt 201219.5 PDUs* – 3 Days / $2,190Lean Six Sigma training combines concepts andmethodologies from Lean Manufacturing and Six Sigma.Concepts covered in the course include Lean Six Sigmaprinciples and terminology, analytical problem solvingtools, mistake proofing, and charts & graphs. ILT OLLNEWLean Six Sigma Black Belt 201232.5 PDUs* – 5 Days / $3,650Lean Six Sigma training combines concepts andmethodologies from Lean Manufacturing and SixSigma. Concepts covered in the course include LeanSix Sigma principles and terminology, teamworkand project management principles, identifying andeliminating waste, quality control problem solvingtools, process management, continuous improvement,analysis and testing, mistake proofing and failure modeanalysis, strategic analysis, managing difficult people,white papers, and creating project plans. ILT OLLNEWProject management institutePMBOK ® Guide – based coursesApplying Project ManagementMethodology and Exam Prep – 35 PDUs *5 Days / $2,500This course introduces the participants to the principlesand processes of project management based on theProject Management Institute (PMI) ® , A Guide to theProject Management Body of Knowledge, (PMBOK ®Guide) – Fourth Edition, Project Management Institute,Inc., 2008. This course prepares students for theProject Management Professional (PMP) ® or CertifiedAssociate in Project Management (CAPM) ® exam.ILT OLL*Project Communications Managementrisks successfully. ILT OLL13 PDUs * – 2 Days / $650Learn how to improve the efficiency and effectivenessof all project-related communications, from initialplanning through closure. Participants will apply allPMI Scheduling Professional– 19.5 PDUs3 Days / $1,500Students will develop professionally, increase theirproject management skills, apply a formalized andstandards-based approach to project management.course principles to a work-related case study takenILT OLLdirectly from their work environment. ILT OLLBusiness SkillsProject Human Resource Management13 PDUs * – 2 Days / $650Students will learn how to develop a human resourceplan, acquire optimal team members, develop andmotivate team members, and manage team membersAdvanced InterpersonalCommunication 6.5 PDUs * – 1 Day / $325Learn to develop effective communication skillsthat build positive interactions with others throughto accomplish project goals. ILT OLLunderstanding communication styles and relationshipbuilding. ILTUpdating Your Skills: PMBOK Guide ® Thirdto Fourth Edition – 6.5 PDUs * – 1 Day / $500Participants will compare and contrast PMI’s Guide toProject Management Body of Knowledge (PMBOK ®Change Management – 6.5 PDUs *1 Day / $325Learn the processes of change, obstacles of changeGuide) 3rd Edition & 4th Editions, focusing on new and and managing change. ILT OLLmodified processes found in the 4th Edition. ILT OLLGetting the Results Without theProgram Management Professional32.5 PDUs * – 5 days / $2,500You will apply the generally recognized practices ofprogram management acknowledged by the ProjectAuthority – 6.5 PDUs * – 1 Day / $325Learn strategies to build relationships, identify the keypeople you will need to help complete your project,ask them for the assistance that you need, andManagement Institute (PMI ® ). ILT OLLorchestrate the process of moving your project forwardto completion. ILTProject Management for SeniorManagers – 6.5 PDUs * – 1 Day / $325Students will learn the principles and processes ofproject management. The course introduces studentsto common terms, concepts, tools, techniques,Introduction to Agile ProjectManagement – 6.5 PDUs * – 1 day / $325You will identify the Agile project managementprinciples and use Scrum to manage projects. ILT OLLdocuments, and processes. ILT OLLIntroduction to Project PortfolioPMI risk Management Professional26 PDUs * – 4 Days / $2,000Students will apply the generally recognized practicesManagement – 6.5 PDUs * – 1 Day / $325Students will learn the basic concepts of ProjectPortfolio Management (PPM) best practices in projectof project risk management acknowledged by theProject Management Institute (PMI) to manage projectmanagement on the job. ILT OLL

In the fast-paced business world, organizations are striving to complete work faster and moreefficiently to overcome their competitors. One of the key factors that impact success in this effort is effectiveproject management across an organization. Project management is a critical function of any organization as itinvolves the planning and managing of limited resources in order to accomplish organizational goals. To ensureemployees possess the right knowledge and skills for efficient project management, employees need trainingopportunities to learn proven project management practices. Whether you’re a Certified Project Manager ornew to project management, New Horizons has a variety of classes to meet employees’ needs.Negotiating – 6.5 PDUs * – 1 Day / $325In this course, students will learn how to developskills to effectively negotiate within a business setting.Team Participation – 6.5 PDUs *1 Day / $325Learn how to effectively organize and work within aILT OLLteam environment. ILT OLLOrganizational Skills – 6.5 PDUs *1 Day / $325Learn how to effectively manage information and timeto make the best use of the stream of information thatflows through the work environment. ILT OLLProject+ (Exam #PK0-003) – 19.5 PDUs *3 days / $1,200Understand the challenges of managing IT projects andVirtual Teams – 6.5 PDUs * – 1 Day / $325Learn how to effectively reach team goals andcommunicate in a virtual environment. ILTMicrosoft ProjectProject 2010 – Level 1 – 6.5 PDUs *1 Day / $325Create a project plan containing tasks, organize theseget a road map to success. ILT OLLtasks in a work breakdown structure containing taskrelationships, create and assign resources, and finalizeProject Management skills For Non- the project to implement the project plan. ILT OLL MLProject Managers – 6.5 PDUs * – 1 Day / $325Learn how to strategically plan a project so you canachieve the desired results on time and on budget.Project 2010 – Level 2 – 6.5 PDUs *1 Day / $325Identify project requirements and resources, monitorthe project’s progress, and mitigate related obstacles.Exchange project plan data with other applications,update project plans, create visual reports, and reuseILT OLLproject plan information. ILT OLL MLProject Management Fundamentals6.5 PDUs * – 1 Day / $325Examines the phases of the Project Managementlife cycle and Project Manager’s role in each phase.(5927) microsoft office project 2007,Managing Projects (Exam #70-632)3 Days / $1,500This course provides students with the knowledge andILT OLLskills to initiate, plan, execute, monitor and control, andclose enterprise projects by using the Microsoft OfficeProject Server 2007 enterprise tool. ILT OLL ML(5928) Microsoft Office Project Server“The instructor2007, Managing Projects (Exam #70-633)3 Days / $1,500provided tonsThis course provides students with the knowledge andof relevantinformation, bothskills to initiate, plan, execute, monitor and control, andclose enterprise projects by using the Microsoft OfficeProject Server 2007 enterprise tool. ILT OLL MLManaging Projects using Microsofttheory and practice.”Project Server 2010 (Exam #70-178)3 Days / $1,500Students will learn to create and manage projectschedules using Project Web App, work with projectMatt E.sites, documents, risks, issues and deliverables,New Horizons studentcreate and manage resources with Project Web App.,assign resources and manage over allocations, explainadvanced task assignment options, set a projectbaseline, track, update project schedules and muchProject Teams – 6.5 PDUs * – 1 Day / $325Learn the fundamentals of Project Teams includingmore. ILT OLLhow to participate, communicate and build a Project (5929) Managing Projects andTeam. ILT OLLPrograms (Exam #70-634) – 5 Days / $2,500This course provides students with the skills to use theQuality Management – 6.5 PDUs *1 Day / $325Microsoft Office Project Server 2007 enterprise tool toinitiate, plan, execute and close enterprise programsUnderstand the quality management process andidentify ways to improve the quality of yourand to customize the enterprise environment. ILT OLL*The PDU (Professional Development Unit) is the measuring unitused by PMI to quantify approved learning and professionalservice activities. Typically, one PDU is earned for every onehour spent in a planned, structured learning experience oractivity. Fractions of PDUs may be reported in 0.25 incrementsfollowing one full hour.NEW(50413) Mastering Microsoft Project2010 (Exam N/A) – 3 Days / $1,500Students will gain the knowledge and skills to plan andmanage projects using Microsoft Project 2010. ILT OLLNEWILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.The PMI Registered Education Provider logo is a registered mark ofthe Project Management Institute, Inc.33

Business Skills TrainingAdministrative Assistant Track - $5,000The Administrative Assistant Track is designed to provide students with the skillsnecessary to provide excellent administrative support in an office environment. Studentswill receive 19 days of training on Microsoft Office applications as well as business skillstraining in areas such as time management and customer service.Courses included in this track:• Advanced InterpersonalCommunication• Fundamentals of Customer Service• PowerPoint (Levels 1 & 2)• Business Etiquette• Grammar Essentials• Project (Level 1)Customer Service Track - $2,900• Excel (Levels 1, 2 & 3)• Organizational Skills• Project Management Fundamentals• Effective Business Writing• Outlook (Levels 1 & 2 )• Word (Levels 1, 2 & 3)• Effective Time ManagementPoor customer service causes your customers to go elsewhere. Provide your staff witheffective customer service skills to retain your customers using today’s technology andservice methods. Classes are one day in length and students will receive a total of 11 daysof training.Courses included in this track:• Advanced InterpersonalCommunication• Excel (Levels 1, 2 & 3)• Excellence in Service –- Basic• Excellence in Service – Advanced• Fundamentals of Communication• Organizational Skills• Word (Levels 1, 2 & 3)Principles of Accounting – 1 Day / $325In this course, students will learn key concepts behindthe science of accounting, enabling them to managethe processing of business transactions and interpretreports with ease. ILT OLLAdvanced InterpersonalCommunication – 6.5 PDUs * – 1 Day / $325In this course, students will learn to develop effectivecommunication skills that build positive interactions withothers through understanding communication styles andrelationship building. ILTAppraising Performance – 1 Day / $325This course provides an overview of the basics ofconducting performance appraisals. It providesguidelines and best practices for evaluating andimproving the work performance of employees, therebyincreasing quality and productivity. ILTBasic Keyboarding Skills – 2 Days / $650This course introduces students to the keyboard and itssetup and provides a foundation for proper typing andkeyboarding practices. ILTBusiness Etiquette – 1 Day / $325In this course, students will learn the concepts of businessetiquette and learn how to apply business etiquette rules ina wide variety of typical business situations. ILT OLLBusiness Problem Solving – 1 Day / $325In this course, students will learn the fundamentals ofproblem solving, develop critical thinking skills, and learnhow to utilize problem solving techniques in a teamenvironment. ILT OLL34

Master the critical skills that propel dynamic careers and grow successful businesses. Today’semerging business professionals must have a complete and balanced skill-set to be productive within theirorganizations and competitive in the marketplace. New Horizons has the solution: Business Skills Training.You can choose from an extensive list of seminar style courses that will give you the practical skills you’ll useevery day to get ahead in business.*NOTE: The PDU (Professional Development Unit) is the measuring unit used by PMI to quantify approved learning and professional service activities.For those students that are looking for PDUs, New Horizons Business Skills Training can be claimed for Continuing Certification Requirements (CCRs)with PMI as Category A training (for courses registered with PMI) or Category B training (for courses not registered with PMI).Leadership Development Track - $3,250Learn the leadership skills necessary to be an effective and successful manager. Perfectfor managers at all organizational levels. Classes are one day in length and students willreceive a total of 11 days of training.Courses included in this track:• Advanced InterpersonalCommunication• Correcting PerformanceProblems• Managerial Leadership• Business Problem Solving• Change Management• Employee Performance• Managing Performance• Coaching• Frontline Leadership• Organizational Skills• Managing Business RiskILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored Learning*Call Center Management – 1 Day / $325effectively communicate information. ILT OLL of business communication, including guidelines andIn this course, students will learn how to manage aninbound call center, measure quality and performance,and motivate call center staff. ILTEffective Presentations – 6.5 PDUs1 Day / $325In this course, students will learn how to build apresentation, develop an introduction, capture audienceattention, organize the body of the presentation, useChange Management – 1 Day / $325transitions, and conclude the presentation. ILT OLLIn this course, students will learn how to understand thefundamentals of managing and bringing about positivechange within a business environment. ILTEffective Time Management – 1 Day / $325In this course, students will learn how to understandtime, how to create a time management plan, effectiveCoaching – 1 Day / $325time utilization and how to be productive. ILT OLLStudents will learn how to develop a coaching style andstrategy that motivates employees effectively. ILT Email Etiquette – 1 Day / $325In this course, students will learn about e-mail policiesCommunicating Across Cultures1 Day / $325and learn how to write professional e-mail memos thatconvey appropriate messages. ILTIn this course, students will learn strategies tocommunicate effectively across cultures. ILT OLL Employee Performance – 1 Day / $325In this course, students learn to identify and manageConducting Meetings – 1 Day / $325Students will learn will learn how to effectively plan anddifficult employees, monitor their behavior, developclear and effective communication techniques, giveexecute an effective meeting. ILT OLLand receive feedback, identify workplace conflicts andpresent resolutions. ILT OLLCorrecting Performance Problems1 Day / $325Students will learn how to counsel and disciplineemployees who are poor performers or who aredisplaying unacceptable behavior in attendance,Excellence in Service – Basic – 1 Day / $325In this course, students will learn about customer types,how to set customer expectations, and how to maintaina positive attitude when working with customers.performance, and conduct. ILT OLLILT OLLCreativity and Innovation – 1 Day / $325Students learn how to effectively organize creativeteams within your organization and meet the demandsof thinking creatively. ILTExcellence in Service – Advanced1 Day / $325In this course, students will learn how to develop andmonitor service standards to support exceptionalcustomer service; build customer service teams;Customer Relationship Management understand your customers and how they measure1 Day / $325service; and how to develop customer loyalty. ILT OLLIn this course, students will learn how to developcustomer loyalty and incorporate an effective and costefficientFrontline Leadership – 1 Day / $325customer relationship program. ILT OLLIn this course, students will learn how to build aDiversity – 1 Day / $325progressive environment in a learning organization bybuilding effective leadership skills that inspire employeesStudents will learn how to understand the impact of to innovate and create. ILTcultural differences in the workplace. ILT OLLFundamentals of CommunicationEffective Business Writing – 1 Day / $325In this course, students will learn how to use writing to1 Day / $325In this course, students will learn the basic principlesbest practices for effectively communicating in theworkplace. ILTGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.35

Project Business Management Skills Training TrainingFundamentals of Customer Service1 Day / $325This course provides guidelines and best practices forproviding excellent customer service that will enablefrontline associates and service staff in back-up andsupport roles to build, maintain, and increase a loyalcustomer base. ILTFundamentals of Selling – 1 Day / $325Students will learn the basics of selling with an emphasison the different stages of the sales cycle. ILT OLLGetting the Results Without theAuthority – 6.5 PDUs * – 1 Day / $325Students will learn strategies to build relationships,identify the key people they will need to help completetheir projects, ask them for the assistance that theyneed, and orchestrate the process of moving theproject forward to completion. ILTGrammar Essentials – 1 Day / $325In this course, students will improve their businesswriting skills by understanding grammar rules andproper sentence structure. ILT OLLHiring Outstanding Teams – 1 Day / $325Students will learn how to assess their team needs,attract candidates, interview them, select, hire andintegrate the employee into the team. ILT OLLInterviewing Skills – 1 Day / $325In this course, students will learn how to developeffective skills to improve the interview process. ILTGreat Teams.Introduction to Agile ProjectMastering Correction of accountingManagement – 1 Day / $325Errors – 1 Day / $325Students will learn where errors occur and how they areYou will identify the Agile project managementprinciples and use Scrum to manage projects. ILT found, bank reconciliation, finding and correcting errorsusing the unadjusted trial balance, correcting current periodaccrual errors and correcting current period deferral errors.Introduction to Project PortfolioILT OLLManagement – 1 Day / $325You will familiarize yourself with the basic concepts ofMastering Payroll – 1 Day / $325Project Portfolio Management (PPM). ILTStudents will learn about employees v. non employees,federal and state wage-hour law, paying employeesManagerial Leadership – 1 Day / $325under federal law, employment records and payroll recordIn this course, students will learn how to develop skills toeffectively motivate, empower, and lead people. ILT OLL keeping, employee data: Form W-4 and state withholdingallowance certificates, how employers withhold anddeposit federal taxes, federal employment reporting formsManaging Business Risk – 1 Day / $325and due dates, when wages become taxable, otherStudents will learn how to differentiate betweenreporting rules and payroll entries.traditional and contemporary risk management, identifyILT OLLand assess the various types of risks, create andMastering Depreciation – 1 Day / $325implement a strategic risk management plan. ILT OLLStudents will learn general differences between bookand tax depreciation, GAAP depreciation, the fourManaging Performance – 1 Day / $325GAAP methods, MACRS depreciation for PP&E and taxIn this course, students will learn how to identifydepreciation of passenger cars and other vehicles.performance management and understand the importanceof creating a performance management plan. ILT OLLILT OLLMastering Adjusting Entries – 1 Day / $325Mastering Inventory – 1 Day / $325Students will learn Inventory record keeping using theStudent will learn about accruals, deferrals, expenses,prepaid expenses and other adjusting entries. ILT OLL perpetual method and the periodic method, inventorycosting: the weighted-average and moving-averagemethods, FIFO and LIFO methods, lower of cost or marketrule. ILT OLLNEWNEWWhere great results start.Great teams don’t just happen… they’re developed.ThinkWise has the perfect tool to get started – the TeamPerformance Survey and supporting Team Learning Packs.The research-based survey measures your team along seven criticaldimensions of high-performing teams and provides insight regardingyour team’s strengths and challenges. The supporting Learning Packsprovide a web-based collection of videos, tips, eCoaching, and toolsto help your team improve in any of the seven dimensions.36Contact Marc Wenzel, PhD at mwenzel@thinkwiseinc.com for moreinformation and pricing.www.ThinkWiseInc.comSummary Report Detailed Results Learning Packs

*Mastering Internal Controls – 1 Day / $325a team to develop a successful project. ILT OLL environment. ILT OLLStudents will learn how dishonest employees stealinventory, how to prevent or spot employee theft, checkfraud, credit card fraud and how vendors cheat you.Quality Management – 6.5 PDUs1 Day / $325In this course, students will learn the quality managementprocess and identify ways to improve the quality of theirILT OLLorganization’s product and/or service. ILT OLLMotivating Your Employees – 1 Day / $325In this course, students will learn strategies that willSexual Harassment Awareness forEmployees – 1 Day / $325motivate their staff and how to implement them. ILT OLL Non-management employees will develop a workingknowledge of how to prevent sexual harassment. ILT OLLMoving from Technical Professionalto Manager – 1 Day / $325Students will learn the functional requirements, roles,and skills of an IT Manager; leadership qualities; teamHeather HastingsApplications Instructor Since 2007building skills; and identify the basic infrastructure forsetting up an IT system. ILT OLLNegotiating – 1 Day / $325In this course, students will learn how to develop skillsto effectively negotiate within a business setting. ILTOrganizational Skills – 6.5 PDUs *1 Day / $325In this course, students will learn how to effectivelymanage information and time to make the best use ofthe stream of information that flows through the workenvironment. ILT OLLPrinciples of Accounting – 1 day / $325Students will learn key concepts behind the science of“Heather was veryknowledgeable,energetic, friendly,and always willingto assist studentswith their questions.“accounting, enabling them to manage the processing ofbusiness transactions and interpret reports with ease.ILT OLLNew Horizons studentProject Communications Management13 Pdus * – 2 Days / $650Students will learn how to improve the efficiency andeffectiveness of all project-related communications,Sexual Harassment Awarenessfor Supervisors – 1 Day / $325In this course, supervisors will identify methods tofrom initial planning through closure. Participants willapply all course principles to a work-related case studyprevent sexual harassment. ILT OLLtaken directly from their work environment. ILT OLL Sexual Harassment Prevention1 Day / $325Project Human Resource Management13 Pdus * – 2 Days / $650Students will learn how to prevent sexual harassment inthe workplace and learn to respond appropriately if youIn this course, students will learn will learn how to or one of your coworkers is being harassed. ILT OLLdevelop a human resource plan, acquire optimal teammembers, develop and motivate team members, andmanage team members to accomplish project goals.Strategic Decision Making – 1 Day / $325Students will identify the key factors & steps of successfulILT OLLdecision making and improve negotiating strategy anddecision outcomes while avoiding pitfalls. ILT OLLProject Management For SeniorManagers – 6.5 PDUs * – 1 Day / $325This course introduces senior managers, departmentmanagers, and other key stakeholders to the principlesStrategic Planning Skills – 1 Day / $325Students will learn how to implement managerialstrategies to increase employee motivation, to improveand processes of project management. ILT OLLjob performance, and ultimately to create a selfmotivatedwork force. ILT OLLProject Management Fundamentals6.5 Pdus * – 1 Day / $325In this course, students will learn the phases ofTeam Participation – 6.5 PDUs * – 1 Day / $325Students will learn how to effectively organize and workthe project management life cycle and the project within a team environment. ILT OLLmanager’s role in each phase. ILT OLLVirtual Teams – 6.5 PDUs * – 1 Day / $325Project Teams – 6.5 PDUs * – 1 Day / $325In this course, students will learn how to build and manageIn this course, students will learn how to effectivelyreach team goals and communicate in a virtualILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.We proudly celebrate 30 years ofgrowing up alongside the technology thatrevolutionized the world.37

Want to improve communications, increase productivity, and streamline/automate processes, all ofwhich can impact the bottom line? New Horizons offers more than 400 desktop applications courses in areassuch as word processing, databases, graphics, desktop presentations and operating systems (and more!) thatcan help you meet your business goals. Courses are offered at multiple skill levels (Level 1, Level 2, Level 3) withcurriculum that provides practical hands-on knowledge. Classes are available during the day or evening inmultiple learning modalities, including on-site at your company’s location of choice.Illustrator CS5 – Level 1 – 1 Day / $325Learn what’s new in Adobe Illustrator CS5 and howto use the software to create illustrations, logos,advertisements, or other graphic documents. ILTMicrosoftOLLIllustrator CS5 – Level 2 – 1 Day / $325Learn what’s new in Adobe Illustrator CS5 and howto use the software to create illustrations, logos,advertisements, or other graphic documents. ILT OLLInDesign CS5 – Level 1 – 1 Day / $325Learn to deploy the advanced techniques to create anddesign content for the web and print. ILT OLLInDesign CS5 – Level 2 – 1 Day / $325Learn to deploy the advanced techniques to create anddesign content for the web and print. ILT OLLInDesign Workshop – MasteringSkills – 2 Days / $650Mastering Level One skills with a focus on composition,professional design techniques and finalizingdocuments for pre-press. ILTPhotoshop CS5 – Level 1 – 2 Days / $650Learn what’s new in Adobe Photoshop CS5 and howto use the software to create and enhance graphics forprint or web. ILT OLLPhotoshop CS5 – Level 2 – 2 Days / $650Learn what’s new in Adobe Photoshop CS5 and howto use the software to create and enhance graphics forprint or web. ILT OLLPhotoshop Workshop – Mastering Skills2 Days / $650Mastering Level One skills with emphasis on using layers,vector objects and the creation of composites. ILTPhotoshop CS5 – Web Production1 Day / $325Students will use Photoshop to create and optimizeimages for the web, stage web page components, arrangethem aesthetically, and add interactivity to them. ILTPhotoshop CS5 Photo Printing andColor – 1 Day / $325You will use color management techniques and colorcorrect images to ensure optimal print output. ILT MLPhotoshop CS5 web production1 Day / $325You will set Photoshop’s unit preferences and savefiles in different formats, calibrate your system’s colordisplay, use Photoshop as part of creating finishedweb pages, export individual slices, and create anHTML web page that displays a table containing thesliced sections. Finally, you will create and optimizeanimations for the web and mobile devices. ILT MLNEWNEWAccess 2007 – New Features – 1/2 Day / $150An introduction to the new features available in Access2007. ILT MLAccess 2007 – Level 1 – 2 Days / $500Learn to examine the basic database concepts andcreate and modify databases and their various objectsusing the Access 2007 relational database application.ILT MLAccess 2007 – Level 2 – 2 Days / $500Create complex Access databases by structuring existingdata, writing advanced queries, working with macros,making effective use of forms and reports. ILT MLAccess 2007 – Level 3 – 1 Day / $250Students will exchange data with other applications,automate business processes by using VBA code, andsecure and share databases. ILT MLAccess 2010 – Transition fromAccess 2003 – 1 Day / $250Students will identify and use the new and enhancedfeatures to Microsoft ® Office Access ® 2010 since therelease of Microsoft Access 2003. ILTAccess 2010 – Level 1 – 2 Days / $500Students will create and modify new databases andtheir various objects. ILT OLLAccess 2010 – Level 2 – 2 Days / $500Students will improve their skills, customize tables,queries, forms and reports, and share Access data withother applications. ILT OLLAccess 2010 – Level 3 – 1 Day / $250Students will create complex Access databases bystructuring existing data, writing advanced queries,working with macros, and performing databasemaintenance ILT OLLExcel 2007 – Tips, Tricks & Macros1 Day / $250Students will learn about the advanced features in ExcelNEW2007 including macros, ActiveX controls, functions,charts, lists and keyboard shortcuts. ILT MLExcel 2007 – New Features – 1/2 Day / $150Work with new & enhanced features in Excel 2007.ILT MLExcel 2007 – Level 1 – 1 Day / $250Create and edit basic Excel 2007 worksheets andworkbooks. ILT MLExcel 2007 – Level 2 – 1 Day / $250Streamline and enhance spreadsheets with templates,charts, graphics, and formulas. ILT MLILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.We proudly celebrate 30 years ofgrowing up alongside the technology thatrevolutionized the world.39

Project Desktop Management Applications TrainingExcel 2010 – Level 3 – 1 Day / $250Excel 2007 – Level 3 – 1 Day / $250graphical objects. ILT OLLAutomate common tasks, apply advanced analysistechniques to more complex data sets, collaborate onworksheets, and share data with other applications.Students will automate some common Exceltasks, apply advanced analysis techniques to morecomplex data sets, troubleshoot errors, collaborateILT MLon worksheets, and share Excel data with otherapplications. ILT OLLExcel 2007 – VBa – 1 Day / $250Learn to apply the Visual Basic for Applications (VBA)programming language to simplify many of the tasksthat you can perform using various tools and functionsExcel 2010 – Level 4 – 1 Day / $250In this course, students will use the advanced featuresof Microsoft® Office Excel® 2010 to attain proficiencyin Excel 2007. ILTas an Excel power user. ILT OLLExcel 2007 Maximizing Pivot Tables InfoPath 2010 – Level 1 – Creating1 Day / $250Forms – 1 Day / $325This course provides students with the knowledge and In this course, students will learn how to use InfoPathskills to use the features and functions of Microsoft to gather and share information by creating andOffice Excel PivotTable 2007 to accomplish analysis implementing XML-based forms. ILT OLLtasks.Excel 2007 & 2010 Useful Formulas &Functions – 1 Day / $250This course provides students with the knowledge andskills to the usage of useful formulas and functions inMicrosoft Excel 2007 and Microsoft Excel 2010.Excel 2010 – Level 1 – 1 Day / $250Students will create and edit basic Microsoft Office Office 2007 New Features – 1 Day / $250Excel 2010 worksheets and workbooks. ILT OLL Students will work with the new and updated featuresof Microsoft Office 2007. ILTExcel 2010 – Level 2 – 1 Day / $250Students will use advanced formulas and work with Office 2010 New Features Transitionvarious tools to analyze data in spreadsheets. You will from oFFice 2003 – 1 Day / $250also organize table data, present data as charts, and Students will learn the new and updated features ofenhance the look and appeal of workbooks by addingPrivate Group ClassesNew Horizons offers private group classes that provide flexible,customizable training solutions to fit your organization’s uniqueneeds. Private group classes allow organizations to train an entireteam or department with one unified learning experience, ensuringthat everyone obtains the same knowledge and skills. Coursescan be delivered “off the shelf,” slightly modified, or completelycustomized to meet your organization’s learning initiatives.Trainingcan be delivered in any of our 300 training centers worldwide, on-siteat your offices, or at a location of your choice.New Horizons private group classes provide:• Customized solutions to meet your training objectives• Flexible scheduling to minimize downtime and maintain productivity• Unified learning experience for all employees• Real-world, objective-specific skills to ensure your project’ssuccess• Reduced training costsContact your Account Executive to learn more about our privategroup class options.NEWNEWNEWNEWInternet Explorer 8.0 – Level 11 Day / $250Students will use the different features of InternetExplorer 8 to browse the web, communicate withother users of the web, subscribe to news groups,and configure security settings to ensure a safe and anenriching browsing experience. ILTIn this course, students will create, edit, organize, andenhance notes and also integrate them with otherapplications using Microsoft OneNote 2010. ILTOutlook 2007 – New Features1/2 Day / $150Students will be introduced to the new featuresavailable in Outlook 2007. ILTOutlook 2007 – Level 1 – 1 Day / $250E-mail, calendar and contact management program.ILTOutlook 2007 – Level 2 – 1 Day / $250This course provides students with the necessary skillsto customize their Outlook environment, calendar, andmail messages to meet their specific needs. ILTOutlook 2010 – Transition fromOutlook 2003 – First Look – 1 Day / $250Students will identify and use the new and enhancedfeatures of Microsoft Outlook 2010. ILTOutlook 2010 – Level 1 – 1 Day / $250Students will use Outlook to compose and send email,schedule appointments and meetings, manage contactinformation, schedule tasks, and create notes. ILTOutlook 2010 – Level 2 – 1 Day / $250Students will customize the Outlook environment,calendar, and mail messages, and will also track, share,assign, and quickly locate various Outlook items. ILTMicrosoft Office 2010. ILT OneNote 2010 – 1 Day / $25040

Project 2007 – Level 1 – 1 Day / $325Outlook 2010 – Level 3 – 1 Day / $250authenticate its validity. ILT OLL ILT MLStudents will learn to personalize and organize theiremail, manage Outlook data files, share and linkcontacts, archive items, create forms, and work offlineand remotely. ILTLearn how to create a project plan containing tasks,organize these tasks in a work breakdown structurecontaining task relationships, create and assignresources, and finalize the project to implement theproject plan. ILT OLL MLPowerPoint 2007 – New Features1/2 Day / $150Work with the new and enhanced features available inProject 2007 – Level 2 – 1 Day / $325Learn how to exchange project plan data with otherPowerPoint 2007. ILT MLapplications, update project plans, create visual reports,and reuse project plan information. ILT OLL MLProject 2010 – Level 1 – 1 Day / $325Students will create and manage a project schedule“My instructor was using Microsoft Project 2010. ILT OLLvery engaging andProject 2010 – Level 2 – 1 Day / $325Students will manage and customize project plansduring the implementation stage of a project. ILT OLLPublisher 2007 – Level 1 – 1 Day / $325always made timeLearn this easy to use, flexible program for creatingnewsletters, brochures, business cards, postcards andflyers.to answer allILTPublisher 2010 – Level 1 – 1 Day / $325of our questions.”Students will create, format, edit, and distributepublications. OLLVisio Professional 2007 – Level 11 Day / $325Meghan D.Program for creating flowcharts and diagrams.New Horizons studentILTVisio Professional 2007 – Level 21 Day / $325Work with many advanced features, including thePowerPoint 2007 – Level 1 – 1 Day / $250In this course you will learn to create electronicdrawing tools, creating and working with customstencils and templates, and sharing Visio drawings withpresentations. ILT MLother applications. ILTPowerPoint 2007 – Level 2 – 1 Day / $250Enhance a presentation with features that will transformVisio Professional 2010 – Level 11 Day / $325it into a powerful means of communication. ILT ML Students will design and manage basic diagrams,workflow, and flowcharts. OLLPowerPoint 2010 – Transitionfrom PowerPoint 2003 – FIRST LOOK1 Day / $250Visio Professional 2010 – Level 21 Day / $325Students will identify and use the new and enhancedfeatures of PowerPoint 2010 to create dynamic andvisually appealing presentations. You will finalize aStudents will create custom elements and a customtemplate, represent external data as a drawing, andshare your work with others. OLLpresentation and secure it with a digital signature toauthenticate its validity, and finally save a presentationto the web so that they can access it online. ILTWindows 7 – Level 1 – 1 Day / $325Students explore its interface, identify the differentcomponents, customize the desktop, manage files, usePowerPoint 2010 – Level 1 – FIRST LOOK the tools and programs and browse the Internet. ILT1 Day / $250Students will create a presentation, format text andadd graphic objects to a presentation and modifythem. Students will also add tables and charts to apresentation to present data in a structured form andWindows 7 – Level 2 – 1 Day / $325Students will familiarize themselves with the advancedcustomization techniques and work with applicationsand programs in Windows 7. In addition to this,then finalize a presentation to deliver it. ILT OLLstudents will also work with Internet Explorer 8. ILTPowerPoint 2010 – Level 2 – 1 Day / $250Students will customize the PowerPoint interface anduse features to create dynamic and visually appealingpresentations, finalize a presentation and secure it toWord 2007 – Level 1 – 1 Day / $250This course is the first in a series of three Word 2007courses. It will provide you with the basic conceptsrequired to produce basic business documents.NEWNEWNEWILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.We proudly celebrate 30 years ofgrowing up alongside the technology thatrevolutionized the world.41

Project Desktop Management Applications TrainingWord 2007 – Level 2 – 1 Day / $250Students create complex documents in Word 2007documents and build personalized efficiency tools inMicrosoft ® Word 2007. ILT MLWord 2007 – Level 3 – 1 Day / $250Learn how to use Word to create, manage, revise, anddistribute long documents, forms. ILT MLWord 2010 – Transition fromWord 2003 first Look – 1 Day / $250You will identify and use the new and enhancedfeatures in Microsoft Office Word 2010. ILT OLLWord 2010 – Level 1 – FIrst Look1 Day / $250Students will create, edit, and enhance standardbusiness documents using Microsoft Office Word 2010.ILT OLLWord 2010 – Level 2 – 1 Day / $250Students will continue to create, manage, revise, anddistribute business documents. ILT OLL MLWord 2010 – Level 3 – 1 Day / $250Students will create, manage, revise, and distributedocuments. ILT OLL MLwebWeb Design with XHTML, HTML and CSSLevel 1 – 1 Day / $325Examine the basics of foundational web technologyand create your own functional web pages usingmarkup languages XHTML, HTML, and CascadingStyle Sheets (CSS). ILTWeb Design with XHTML, HTML and CSSLevel 2 – 1 Day / $325For individuals who understand the fundamentals ofXHTML, HTML, and CSS and have used the threetechnologies to create basic web pages. Use thesetechnologies to create advanced web pages and testtheir validity. ILTWeb Design with XHTML, HTML and CSSLevel 3 – 1 Day / $325Students will apply the best practices of web designand create a website that enhances the usability andinteractivity of the web page/site. ILTPeggy SomersApplications Instructor Since 2005“Peggy taught ata very good pace,not too fast. She alsokept the classinteresting andpresented the subjectmatter very well.“New Horizons studentWeb Development with CascadingStyle Sheets – 2 Days / $650Students will learn how to use Cascading Style Sheets(CSS) to develop and design Web sites. Students learnhow to use all the features of the CSS-1 specification,and a few features of CSS-2. ILTXML – An Introduction TO EXTENSIBLEMARKUP – 1 Day / $325This course introduces the fundamentals of XML and itsrelated technologies so that you can create your ownmarkup documents. ILT OLLComputer BasicsComputers Made Easy – 1 Day / $250Students will be introduced to hardware components,practical DOS and Windows techniques and becomeacquainted with applications. ILTGoogleIntroducing Google Apps forBusiness – 2 days / $500You will communicate and collaborate with others usingthe various applications in Google Apps. ILT OLLNetwork DesignNEWIntroduction to Network Design andManagement – 1 Day / $325Students will examine the design considerationsand management aspects of a telecommunicationsnetwork. ILTFinancial ApplicationsQuickBooks – Level 1 – 1 Day / $325Learn how to navigate QuickBooks and set custompreferences, invoice customers, handle customerpayments and bank deposits, issue and managepurchase orders, enter and pay bills, and write checks.ILT OLLQuickBooks – Level 2 – 1 Day / $325Learn how to use QuickBooks to manage sales tax,payroll, and reporting. Loan Manager, Fixed AssetManager and Intuit Statement Writer will also becovered. ILT OLLLearn Something New Today…On Us!New Horizons offers free webinars and seminars on a varietyof topics. Learn about the latest technology, a softwareshortcut or even a new skill. Check our list of events atwww.nhgreatlakes.com.www.nhgreatlakes.com42

Join the PC ClubSave thousands of dollars when you join theNew Horizons PC Club.Your club membership allows you to take a variety of classes during your membership period,all for one low price! Take just a few classes, take every class offered, even repeat a class —whenever it’s convenient for you.$1,699 / 1 year or $1,199/ 6 monthsAccess – Levels 1–3Access – New FeaturesAccess 2010: Transition fromAccess 2003Acrobat – Levels 1 & 2Adobe 5 – New FeaturesComputers Made EasyDreamweaver CS5 – First LookDreamweaver – Levels 1-3Dreamweaver WorkshopExcel – Levels 1-3Excel – Intro to VBAExcel – Tips and TricksExcel – Maximizing PivotTablesExcel – Useful Formulas &FunctionsExcel – New FeaturesExpression Web – Levels 1 & 2Flash – Levels 1 & 2Flash WorkshopHTML – Web AuthoringLevels 1-3Illustrator – Levels 1 & 2Illustrator WorkshopInDesign – Levels 1 & 2InDesign WorkshopInfoPath – Level 1Internet Explorer – Level 1Intro to Network Design andManagementIntro to Personal ComputersIntro to Google AppsIntro to Network Design &ManagementOffice – New FeaturesOffice 2010 – Transitions fromOffice 2003Outlook – Levels 1-3Outlook – New FeaturesOutlook 2010 – Transitions fromOffice 2003Photoshop – Levels 1 & 2Photoshop – Photo Printingand ColorPhotoshop – Web ProductionPhotoshop WorkshopPowerPoint – Levels 1 & 2PowerPoint – New FeaturesPowerPoint 2010: Transitionfrom PowerPoint 2003Project – Levels 1 & 2Publisher – Level 1Quickbooks – Levels 1 & 2Visio Professional – Levels 1 & 2Web Design with XHTML, HTMLand CSS Levels 1-3Web Development withCascading Style SheetsWindows SharePoint Services 3.0Levels 1 & 2Windows – New FeaturesWindows – Levels 1 & 2Word – First LookWord – Levels 1-3Word – New FeaturesWord 2010– Transition fromWord 2003XML – An Introduction toExtensible MarkupRegister Today,Start LearningTomorrow!www.nhgreatlakes.comNew Horizons strives to maintain course offerings that are current with today’s technology. For this reason, classes appearing on the current schedule maynot be on future schedules. Club members must choose from classes from the Instant Schedule at www.nhgreatlakes.com that are currently available at aNew Horizons Great Lakes location. Club memberships will activate on the date of the first class attended or 90 days from invoice date if a class is not yetscheduled. This club membership is only available to corporate customers; Career education students are not eligible.Mentored Learning, Mobile Mentored Learning, Remote Mentored Learning and New Horizons Worldwide Online LIVE classes are not included.

Healthcare Information Management TrainingSince 2004, New Horizons has provided Healthcare Information Management training to thousands of individualslooking to enter or advance a career in the healthcare industry. We now offer this same training to businesses andorganizations. With courses on HIPAA, medical terminology, medical billing and coding, medical office administration,pharmacy technician and electronic health records (EHR), New Horizons Healthcare Information Management Trainingensures your staff has the knowledge and skills they need to be productive so you can grow your business.medical Billing & Coding program $10,000The Medical Billing & Coding Program prepares you for an administrative career in thehealthcare industry with a focus on medical billing and coding. You will receive trainingto prepare for the CPC, CBCS and CMAA certification exams.Courses included in this program:• HI-1011• HI-1012• HI-1014A• HI-1014B• HI-1015• HI-2011• HI-2012• HI-2013• Word – Levels 1-3• Excel – Levels 1-3• Advanced InterpersonalCommunication• Organizational SkillsMedical Reimbursement Specialist Program $5,000The Medical Front Office Assistant & Administration Program prepares you for anadministrative career in the healthcare industry with a focus on medical office tasks andsoftware. You will receive training to prepare for the CBCS and CMAA certification exams.Courses included in this program:• HI-1011• HI-1012• HI-1014A• HI-1014B• HI-1015• Word – Levels 1-3• Excel – Levels 1-3(HI-1011) Medical Office Procedures andadministration – 4 days / $1,250This course introduces students to policies andprocedures related to the medical office. Studentswill learn how to schedule appointments, managecommunications, follow insurance billing and codingprocedures, manage healthcare information andpatient records, and assist with medical emergencies.ILT OLL ML(HI-1012) Automated Medical Office4 days / $1,250This course introduces students to software used inthe medical office, how to create and modify patientaccounts, insurance billing processes and paymentsand reporting. ILT OLL ML(HI-1014A&B) Human Anatomy,Physiology and medical terminology8 days / $2,500This course introduces students to the fundamentalsof human anatomy, physiology and medical terms.Topics include structural organization, cavitiesand planes of the body; digestive system; urinarysystem; oncology; radiology and nuclear medicineand psychiatry. Students will learn about associatedconditions, lab tests and clinical procedures related toeach of these systems. ILT OLL ML44

As the healthcare field continues to grow, so does the need to administer and manage healthcareinformation. Whether you are entering the healthcare field or have been a healthcare professional for years,New Horizons offers training delivered by certified instructors that can help improve job performance andadvance your career. Certification exams are also available for Certified Professional Coder (CPC), CertifiedBilling and Coding Specialist (CBCS), Certified Medical Administrative Assistant (CMAA), Certified PharmacyTechnician (CPhT), and Certified Electronic Health Records Specialist (CEHRS).Pharmacy Technician program $5,000The Pharmacy Technician Program prepares you for a career helping licensed pharmacistsprovide medical and other healthcare products to patients. You will receive training toprepare for the CPhT and CMAA certification exams.Courses included in this program:• HI-1011• HI-1014A• HI-1014B• HI-1017A• HI-1017BElectronic Health Records Program $5,000• Word – Levels 1-3• Excel – Levels 1-3The Electronic Health Record Program provides you with the skills andcertifications for the development and maintenance of electronic health records in bothfacility and private practice environments. You will receive training toprepare for the CEHRS and CMAA certification exams.Courses included in this program:• HI-1011• HI-1018• HI-1014A• HI-1014B• Word – Levels 1-3• Excel – Levels 1-3(HI-1015) Insurance, Billing and CodingEssentials – 4 days / $1,250This course introduces students to the fundamentalsof insurance, billing and coding. Students will learn therole and responsibilities of the billing specialist, howto process claims, types of health care payers, andinpatient and outpatient billing. ILT OLL ML(HI-1017A&B) Pharmacy Technician8 days / $2,500In this course, students will learn various mathematicalcalculations applicable to the scope of practice ofa Pharmacy Technician. The math concepts beingwith reviewing basic math; learning to convert fromone dosage form to another; reading and fillingprescriptions accurately; determining correct flow ratesfor IV medications; and other related pharmaceuticalmathematics. This course also includes trainingon pharmacy software that gives the student liveexperience with patient information, filling prescriptions,and insurance billing. ILT OLL ML(HI-1018) Electronic Health Records8 days / $2,500This course covers introduction to medical assisting,financial management, medical practice & healthinformation management and assisting with medicalspecialties. ILT OLL(HI-2011) Medical Coding CertificationSeries – Fundamentals – 8 days / $2,500This course provides students with the fundamentalsof medical coding. Students will learn about CPT andICD 9 and coding for a variety of procedures. Studentswill also learn how to handle third party reimbursementissues. ILT OLL (HI-2012) Medical Coding CertificationSeries – Level 2 – 8 days / $2,500This course builds upon the information introduced inMedical Coding Certification Series: Fundamentals.Students will learn coding for additional procedures notcovered in the Level 1 course. ILT OLL(HI-2015) HIPAA Administration BestPractices – 1 day / $250This course will provide an overview of HIPAAcompliance requirements for physician practices, alongwith strategies for meeting the regulations and casestudies that illustrate the effects of the law. ILT OLLICD-10 and ICD-9 transition toICD-10 courses coming soon!Visit www.nhgreatlakes.com forinformation about new courses andscheduled events.ILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.45

Link to Catalogcareer educationNew Horizons:Success Starts HereIn today’s competitive landscape, companies demand expertise. To ensure companies hire the rightpeople, they look for professionals who have the right skills. New Horizons helps you gain the skills youneed to accelerate your career.Stability and ExperienceNew Horizons Great Lakes is a franchise of New Horizons Computer Learning Centers, Inc., a subsidiaryof New Horizons Worldwide, Inc., the largest provider of IT training and professional developmentservices worldwide. New Horizons is the best-positioned training provider, with the largest internationalnetwork that includes over 2,100 classrooms, more than 2,400 instructors, in 70 countries, and deliversover 3,000,000 student days of training per year. New Horizons Great Lakes is recognized within thetraining industry as an organization with high-quality delivery standards offering a full range oflearning solutions for Information Technology, PC Desktop Applications, Project Management,Business Skills, and Healthcare Information Management. With over 5,000 corporate customers andthousands of individual customers, New Horizons continually evaluates the training industry to ensurewe provide training services that keep pace with the rapid advances in technology and healthcare. Infact, over 98% of New Horizons clients would recommend New Horizons to others.infoYour Career Education Support TeamDirector of Admissions• Ensures that all students are treated fairly andreceive quality service from their CareerConsultant and Student Services Department• Supervises funding processes and coordinatescompliance with state guidelines for traininginstitutions• Assists with the development and administrationof training programsCareer Consultant• Helps you identify your career goals• Helps you determine which Career EducationProgram best suits your needs• Provides you with tuition financing options• Assists with making any necessary changesto your programStudent Services• Processes initial program enrollments• Processes schedule change requests• Orders and organizes distribution of materials(exam vouchers, exam preparation tools,eLearning, etc.)• Provides transcripts upon request• Monitors student attendance and progressPlacement Coordinator• Coaches students in resume writing andinterview preparation• Reviews resumes• Participates in job fairs• Partners with staffing agencies and localcompanies to identify placement opportunities46

Programs TuitionHealthcareHealthcare Administration $ 5,000Medical Billing & Coding $10,000Information TechnologyA+ Certification $ 3,500Accounting Essentials $ 4,000Administrative Assistant $ 5,000Computer Support Essentials $15,000Computer Support Specialist $ 5,000Database Developer $15,000Design & Media $ 4,000Information Technology Specialist 1 $ 2,500Information Technology Specialist 2 $ 5,000Information Technology Specialist 3 $ 7,500Information Technology Specialist 4 $10,000Information Technology Specialist 5 $12,500Information Technology Specialist 6 $15,000IT Support Specialist $ 7,500Network Administrator $30,000Network+ Certification $ 2,250Office Essentials $ 9,500Office Specialist $ 3,000PC Technician $ 5,000Senior Database Administrator $ 7,500Senior IT Support Specialist $15,000Senior Web Developer $15,000Web Designer $11,500Web Developer $ 7,500Project ManagementBusiness Management Analyst $12,000Business Operations Specialist $ 5,000Lean Six Sigma Green Belt $ 2,000Lean Six Sigma Black Belt $ 3,750Project+ $ 3,250Project Management Professional (PMP) $ 3,000Why ChooseNew Horizons?• Over 98% of New Horizons clients wouldrecommend New Horizons to others.• Over 70% of the new knowledge andskills learned at New Horizons are appliedon the job within the first eight weeks.• Over 59% of New Horizonsstudents state that the training receivedwas crucial to their job performance.Get Ahead“The training I received at New Horizonswas excellent and gave me the confidenceto seek new opportunities. I've alreadyused many aspects of my training in thefirst few weeks at my new job. Thank you,New Horizons!”Information Technology Microsoft, Cisco, Citrix,CompTIA, ITIL, VMware, SecurityProject/Business Management PMP, CAPM,PgMP, Lean Six SigmaHealthcare Medical Billing, Pharmacy Tech,Electronic Health RecordsOur classes are available on campus and onlinefor your convenience. We accept corporatetuition assistance and training grantsfor those who qualify. Flexibletuition funding options and jobplacement assistance are available.47

At New Horizons, our classroomsare equipped with high-techcomputer hardware loaded withthe latest software programs—everything you need to providethe ideal learning or meetingenvironment.We’ve Got theRoom(s) You Need!New Horizons Computer Learning Centers – Great Lakes offers premium room rentals ataffordable rates and is the leading provider of learning solutions for Information Technology,PC Desktop Applications, Project Management and Business Skills training. We know what isneeded for off-site training and room rentals because we do it every day.We have classrooms available across the Great Lakes region.ILLINOIS Chicago, RosemontMICHIGAN Livonia, Troy, Detroit, Grand Rapids,East LansingOHIO Cleveland, AkronTo find out more, visit us atwww.nhgreatlakesrooms.comOur facilities include:• High-tech computer labs• High-speed internet access• Network capabilities• Digital projectors• Audio-visual equipment• Whiteboards & flipcharts• Onsite technical staffwww.nhgreatlakes.com• Proprietary software setup

Registration & Cancellation InformationTo register for a New Horizons course, contact yourAccount Executive at one of our locations. Earlyregistration is strongly recommended. Please note:Payment is due in full no later than the date of the classunless prior arrangements have been made. Call yourAccount Executive for details. Prices are subject tochange without notice.Course PrerequisitesAll of our Level 2 and Level 3 courses build upon skillsdeveloped in earlier classes. It is important that you areproficient with the skills presented in these foundationclasses. For complete course outlines, please contactyour Account Executive.Refund PolicyAll tuition and fees paid by the applicant shall berefunded if the applicant is rejected by the schoolbefore enrollment. An application fee of not more than$25.00 (not more than $10.00 for veterans) may beretained by the school if the application is denied. Alltuition and fees paid by the applicant shall be refundedif requested within three business days after signing acontract with the school. After the third business dayhas elapsed, the student cancellation and no-showpolicy, outlined below, will apply. All refunds shall bereturned within 30 days.Veterans Cancellation and RefundPolicyIf you receive educational benefits through the UnitedStates Department of Veterans Affairs (DVA) and youwish to cancel your program, you must submit awritten notice of cancellation to New Horizons. Uponreceipt of written notice of cancellation, New Horizonswill refund the amount of the unused portion of theveteran’s tuition. Unused tuition will be calculated on apro-rata basis by taking the total cost of the programpaid by the veteran, less the price for any courses,books, materials, labs, and exams used by the studentprior to the date of the cancellation notice.Student Cancellation And No-ShowPolicyDesktop Applications Open EnrollmentInstructor-Led, ONLINE LIVE, and MentoredLearning Classes: If you cannot attend the classfor which you hold a reservation, you must notify yourAccount Executive five (5) or more business daysprior to class. For pre-paid coupon and single-seatenrollments, no refund will be issued nor outstandinginvoice canceled, if you cancel your class less thanfive (5) business days prior to the class date or if youDO NOT show up for the class. For club memberenrollments, a $50 cancellation fee will be assessed.Club members who repeatedly fail to comply withthis cancellation policy may have their membershipcanceled. New Horizons reserves the right to cancelclasses due to low enrollment at any time. In the eventa cancellation occurs, your Account Executive willcontact you.Certified Technical Open EnrollmentInstructor-Led, ONLINE LIVE, and MentoredLearning Classes: If you cannot attend the classfor which you hold a reservation, you must notify yourAccount Executive ten (10) or more business days priorto your class. For pre-paid coupon and single-seatenrollments, no refund will be issued nor outstandinginvoice canceled, if you cancel your class less than ten(10) business days prior to the class date or if you DONOT show up for the class. For enrollments associatedwith Technical Certification or Club packages, a $500cancellation fee will be assessed.Online ANYTIME: Online ANYTIME training coursesmay be upgraded to equivalent Instructor-Led courses,provided such an upgrade is made within 30 days ofreceipt of your password, and provided that you havenot completed more than 20% of the class.When You Come To ClassStudents should arrive at least 20 minutes prior toclass start time. If you’ve been issued a physical classcoupon you will be asked to present it upon arrival.If you arrive more than 30 minutes late to class, yourseat may be given to a waiting client. Please call if youanticipate arriving late.Description of Facilities and StudentMaterialsAt New Horizons each student will have his/her owncomputer (for computer training courses) and amanual provided to follow along with the instructor.All classrooms have climate controls to provide acomfortable learning environment. All of our facilitieshave easily accessible rest rooms and break-rooms forstudent use. New Horizons offers a variety of resourcesto enhance your learning experience. These tools areavailable to all students who choose to take advantageof them. Learning resources include Web-based andprint services that allow students to clearly visualizewhat they will learn and also practice new skills learnedin class.Learning GuaranteeEvery completed New Horizons instructor-led coursecarries our unbeatable Learning Guarantee. Thisguarantee allows you to repeat a New Horizonsinstructor-led course FREE OF CHARGE within sixmonths of completion of the course if you are not fullysatisfied.Students wishing to retake a course are required tobring their original courseware and will be on stand-byuntil the day of the class.Grievance/Appeals ProceduresIn the event that you experience a problem with aparticular class or instructor, you should first discussthe matter with the instructor. If a resolution cannotbe reached, you should then contact your AccountExecutive. In the event that you experience a problemwith a policy, procedure, or practice of New Horizonseducational program, you should first contact yourAccount Executive. If a satisfactory agreement cannotbe reached by you and the Account Executive, youshould then contact the General Manager. It is thepolicy of New Horizons to resolve student concerns ina swift and equitable manner.If the General Manager upholds the initial decision,the student may appeal the decision in writing to NewHorizons Executive Management, within 30 days of theruling. New Horizons Executive Management will reviewthe appeal at its regularly scheduled meeting and notifythe student of its decision in writing. Appeals should bemailed to one of the New Horizons locations below:Livonia, Troy and Detroit locations:14115 Farmington Rd.Livonia, MI 48154East Lansing, Grand Rapids &Kalamazoo locations:630 Kenmoor Ave. SE, Suite 201Grand Rapids, MI 49546Chicago locations:200 W. Monroe St., Suite 900Chicago, IL 60606Cleveland and Akron locations:1 Infinity Corporate Centre Dr., Suite 250Garfield Heights, OH 44125Complaints can be filed with the appropriate state:michigan www.michiganps.netDepartment of Licensing and Regulatory Affairs (LARA)Victor Office Center, 3rd Floor201 North Washington SquareLansing, MI 48913Phone: (517) 373-6774 | Fax: (517) 373-2759illinois www.ibhe.orgIllinois Board of Higher EducationPrivate Business and Vocational Schools431 East Adams, 2nd FloorSpringfield, IL 62701-1404Phone: (217) 782-2551 | Fax: (217) 782-8548ohio www.scr.ohio.govBoard of Career Colleges and Schools30 East Broad Street, Suite 2481Columbus, OH 43215-3138Phone: (614) 466-2752 | Fax: (614) 466-221949

Location MapsLIVONIA•MIDETROIT•MITROY•MIGRAND RAPIDS•MIEAST LANSING•MIKALAMAZOO•MI50

Our LocationsMichiganChicago Loop•ILLivonia14115 Farmington Rd.Livonia, MI 48154(734) 525-1501 T(734) 525-1401 FTroy2800 Livernois, Ste. 250, Bldg. ETroy, MI 48083(248) 824-1000 T(248) 824-1002 FDetroit2051 Rosa Parks Blvd., Ste. 1BDetroit, MI 48216(313) 964-9504 T(313) 964-9526 FRosemont•ILEast Lansing2947 Eyde Pkwy., Ste. 210East Lansing, MI 48823(517) 318-4005 T(517) 318-4010 FGrand Rapids630 Kenmoor Ave. SE, Ste. 201Grand Rapids, MI 49546(616) 574-7500 T(616) 574-7501 FKalamazoo8175 Creekside Dr.Portage, MI 49024(269) 353-1501 T(269) 353-1715 FGarfield Heights•OHIllinoisChicago Loop200 W. Monroe St., Ste. 900Chicago, IL 60606(773) 693-6000 T(312) 726-3793 FRosemont8550 W. Bryn Mawr Ave., 4th FloorChicago, IL 60631(773) 695-9680 T(773) 695-9682 FOhioAkron•OHCleveland1 Infinity Corporate Centre Dr., Ste. 250Garfield Heights, OH 44125(216) 332-7960 T(216) 332-7989 FAkron3515 Massillon Rd., Ste. 300Green, OH 44685(330) 899-9220 T(330) 899-9047 F51

We proudly celebrate30 years of growing upalongside thetechnology thatrevolutionized the world.SpaceWe’ve Got theWhen You Don’tTired of renting from hotels that are being renovated? Tired of payingfees for internet access and basic amenities? Whether you are lookingfor meeting space or renting a training facility, New Horizons will takethe headache out of your room rentals.Our classroom and meeting facilities are equipped with high-tech computerequipment loaded with the latest software programs, and can be configuredto meet your specific needs and capacity requirements.We have classrooms available across the Great Lakes region.Illinois Chicago, RosemontMichigan Livonia, Troy, Detroit, Grand Rapids, East LansingOhio Cleveland, AkronTo find out more, visit us atwww.nhgreatlakesrooms.comwww.nhgreatlakes.com