Training - New Horizons Computer Learning Centers

Master the critical skills that propel dynamic careers and grow successful businesses. Today’semerging business professionals must have a complete and balanced skill-set to be productive within theirorganizations and competitive in the marketplace. New Horizons has the solution: Business Skills Training.You can choose from an extensive list of seminar style courses that will give you the practical skills you’ll useevery day to get ahead in business.*NOTE: The PDU (Professional Development Unit) is the measuring unit used by PMI to quantify approved learning and professional service activities.For those students that are looking for PDUs, New Horizons Business Skills Training can be claimed for Continuing Certification Requirements (CCRs)with PMI as Category A training (for courses registered with PMI) or Category B training (for courses not registered with PMI).Leadership Development Track - $3,250Learn the leadership skills necessary to be an effective and successful manager. Perfectfor managers at all organizational levels. Classes are one day in length and students willreceive a total of 11 days of training.Courses included in this track:• Advanced InterpersonalCommunication• Correcting PerformanceProblems• Managerial Leadership• Business Problem Solving• Change Management• Employee Performance• Managing Performance• Coaching• Frontline Leadership• Organizational Skills• Managing Business RiskILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored Learning*Call Center Management – 1 Day / $325effectively communicate information. ILT OLL of business communication, including guidelines andIn this course, students will learn how to manage aninbound call center, measure quality and performance,and motivate call center staff. ILTEffective Presentations – 6.5 PDUs1 Day / $325In this course, students will learn how to build apresentation, develop an introduction, capture audienceattention, organize the body of the presentation, useChange Management – 1 Day / $325transitions, and conclude the presentation. ILT OLLIn this course, students will learn how to understand thefundamentals of managing and bringing about positivechange within a business environment. ILTEffective Time Management – 1 Day / $325In this course, students will learn how to understandtime, how to create a time management plan, effectiveCoaching – 1 Day / $325time utilization and how to be productive. ILT OLLStudents will learn how to develop a coaching style andstrategy that motivates employees effectively. ILT Email Etiquette – 1 Day / $325In this course, students will learn about e-mail policiesCommunicating Across Cultures1 Day / $325and learn how to write professional e-mail memos thatconvey appropriate messages. ILTIn this course, students will learn strategies tocommunicate effectively across cultures. ILT OLL Employee Performance – 1 Day / $325In this course, students learn to identify and manageConducting Meetings – 1 Day / $325Students will learn will learn how to effectively plan anddifficult employees, monitor their behavior, developclear and effective communication techniques, giveexecute an effective meeting. ILT OLLand receive feedback, identify workplace conflicts andpresent resolutions. ILT OLLCorrecting Performance Problems1 Day / $325Students will learn how to counsel and disciplineemployees who are poor performers or who aredisplaying unacceptable behavior in attendance,Excellence in Service – Basic – 1 Day / $325In this course, students will learn about customer types,how to set customer expectations, and how to maintaina positive attitude when working with customers.performance, and conduct. ILT OLLILT OLLCreativity and Innovation – 1 Day / $325Students learn how to effectively organize creativeteams within your organization and meet the demandsof thinking creatively. ILTExcellence in Service – Advanced1 Day / $325In this course, students will learn how to develop andmonitor service standards to support exceptionalcustomer service; build customer service teams;Customer Relationship Management understand your customers and how they measure1 Day / $325service; and how to develop customer loyalty. ILT OLLIn this course, students will learn how to developcustomer loyalty and incorporate an effective and costefficientFrontline Leadership – 1 Day / $325customer relationship program. ILT OLLIn this course, students will learn how to build aDiversity – 1 Day / $325progressive environment in a learning organization bybuilding effective leadership skills that inspire employeesStudents will learn how to understand the impact of to innovate and create. ILTcultural differences in the workplace. ILT OLLFundamentals of CommunicationEffective Business Writing – 1 Day / $325In this course, students will learn how to use writing to1 Day / $325In this course, students will learn the basic principlesbest practices for effectively communicating in theworkplace. ILTGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.35