Training - New Horizons Computer Learning Centers

Registration & Cancellation InformationTo register for a New Horizons course, contact yourAccount Executive at one of our locations. Earlyregistration is strongly recommended. Please note:Payment is due in full no later than the date of the classunless prior arrangements have been made. Call yourAccount Executive for details. Prices are subject tochange without notice.Course PrerequisitesAll of our Level 2 and Level 3 courses build upon skillsdeveloped in earlier classes. It is important that you areproficient with the skills presented in these foundationclasses. For complete course outlines, please contactyour Account Executive.Refund PolicyAll tuition and fees paid by the applicant shall berefunded if the applicant is rejected by the schoolbefore enrollment. An application fee of not more than$25.00 (not more than $10.00 for veterans) may beretained by the school if the application is denied. Alltuition and fees paid by the applicant shall be refundedif requested within three business days after signing acontract with the school. After the third business dayhas elapsed, the student cancellation and no-showpolicy, outlined below, will apply. All refunds shall bereturned within 30 days.Veterans Cancellation and RefundPolicyIf you receive educational benefits through the UnitedStates Department of Veterans Affairs (DVA) and youwish to cancel your program, you must submit awritten notice of cancellation to New Horizons. Uponreceipt of written notice of cancellation, New Horizonswill refund the amount of the unused portion of theveteran’s tuition. Unused tuition will be calculated on apro-rata basis by taking the total cost of the programpaid by the veteran, less the price for any courses,books, materials, labs, and exams used by the studentprior to the date of the cancellation notice.Student Cancellation And No-ShowPolicyDesktop Applications Open EnrollmentInstructor-Led, ONLINE LIVE, and MentoredLearning Classes: If you cannot attend the classfor which you hold a reservation, you must notify yourAccount Executive five (5) or more business daysprior to class. For pre-paid coupon and single-seatenrollments, no refund will be issued nor outstandinginvoice canceled, if you cancel your class less thanfive (5) business days prior to the class date or if youDO NOT show up for the class. For club memberenrollments, a $50 cancellation fee will be assessed.Club members who repeatedly fail to comply withthis cancellation policy may have their membershipcanceled. New Horizons reserves the right to cancelclasses due to low enrollment at any time. In the eventa cancellation occurs, your Account Executive willcontact you.Certified Technical Open EnrollmentInstructor-Led, ONLINE LIVE, and MentoredLearning Classes: If you cannot attend the classfor which you hold a reservation, you must notify yourAccount Executive ten (10) or more business days priorto your class. For pre-paid coupon and single-seatenrollments, no refund will be issued nor outstandinginvoice canceled, if you cancel your class less than ten(10) business days prior to the class date or if you DONOT show up for the class. For enrollments associatedwith Technical Certification or Club packages, a $500cancellation fee will be assessed.Online ANYTIME: Online ANYTIME training coursesmay be upgraded to equivalent Instructor-Led courses,provided such an upgrade is made within 30 days ofreceipt of your password, and provided that you havenot completed more than 20% of the class.When You Come To ClassStudents should arrive at least 20 minutes prior toclass start time. If you’ve been issued a physical classcoupon you will be asked to present it upon arrival.If you arrive more than 30 minutes late to class, yourseat may be given to a waiting client. Please call if youanticipate arriving late.Description of Facilities and StudentMaterialsAt New Horizons each student will have his/her owncomputer (for computer training courses) and amanual provided to follow along with the instructor.All classrooms have climate controls to provide acomfortable learning environment. All of our facilitieshave easily accessible rest rooms and break-rooms forstudent use. New Horizons offers a variety of resourcesto enhance your learning experience. These tools areavailable to all students who choose to take advantageof them. Learning resources include Web-based andprint services that allow students to clearly visualizewhat they will learn and also practice new skills learnedin class.Learning GuaranteeEvery completed New Horizons instructor-led coursecarries our unbeatable Learning Guarantee. Thisguarantee allows you to repeat a New Horizonsinstructor-led course FREE OF CHARGE within sixmonths of completion of the course if you are not fullysatisfied.Students wishing to retake a course are required tobring their original courseware and will be on stand-byuntil the day of the class.Grievance/Appeals ProceduresIn the event that you experience a problem with aparticular class or instructor, you should first discussthe matter with the instructor. If a resolution cannotbe reached, you should then contact your AccountExecutive. In the event that you experience a problemwith a policy, procedure, or practice of New Horizonseducational program, you should first contact yourAccount Executive. If a satisfactory agreement cannotbe reached by you and the Account Executive, youshould then contact the General Manager. It is thepolicy of New Horizons to resolve student concerns ina swift and equitable manner.If the General Manager upholds the initial decision,the student may appeal the decision in writing to NewHorizons Executive Management, within 30 days of theruling. New Horizons Executive Management will reviewthe appeal at its regularly scheduled meeting and notifythe student of its decision in writing. Appeals should bemailed to one of the New Horizons locations below:Livonia, Troy and Detroit locations:14115 Farmington Rd.Livonia, MI 48154East Lansing, Grand Rapids &Kalamazoo locations:630 Kenmoor Ave. SE, Suite 201Grand Rapids, MI 49546Chicago locations:200 W. Monroe St., Suite 900Chicago, IL 60606Cleveland and Akron locations:1 Infinity Corporate Centre Dr., Suite 250Garfield Heights, OH 44125Complaints can be filed with the appropriate state:michigan www.michiganps.netDepartment of Licensing and Regulatory Affairs (LARA)Victor Office Center, 3rd Floor201 North Washington SquareLansing, MI 48913Phone: (517) 373-6774 | Fax: (517) 373-2759illinois www.ibhe.orgIllinois Board of Higher EducationPrivate Business and Vocational Schools431 East Adams, 2nd FloorSpringfield, IL 62701-1404Phone: (217) 782-2551 | Fax: (217) 782-8548ohio www.scr.ohio.govBoard of Career Colleges and Schools30 East Broad Street, Suite 2481Columbus, OH 43215-3138Phone: (614) 466-2752 | Fax: (614) 466-221949