Training - New Horizons Computer Learning Centers

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ITIL Authorized Technical TrainingITIL V3 Foundations (Exam #EX0-101)Relationship Management. EXIN Accredited. ILT OLL and activities in support of ITIL Service Lifecycleother countriesEXIN Accredited. ILT OLL3 Days / $1,650Provides a comprehensive, consistent and coherentset of best practices focused on the management of ITservice processes while promoting a quality approachITIL Service Capability: OperationalSupport & Analysis (Exam #IT V3OSA )5 Days / $2,995The course builds on the general principles coveredas part of the ITIL Foundation course. This enablesITIL v3 Lifecycle: Service OperatioN(Exam N/A) – 4 Days / $2,795Students will receive an in-depth knowledge of theLifecycle Module Service Operation according to ITILv3, using interactive lessons and discussion. EXINto achieving business effectiveness and efficiency in the the organization to introduce Event Management,Accredited. ILT OLLuse of information systems. ILT OLL MLIncident Management, Request Fulfillment, ProblemITIL v3 Planning, Protection &Optimization (Exam N/A) – 5 days / $2,995The course builds on the general principles coveredManagement and Access Management processes, theService Desk, Technical Management, IT OperationsManagement and Application Management functionsas integral parts of its overall business-focusedITIL v3 Lifecycle: Service TransitioN(Exam N/A) – 4 Days / $2,495This course looks at the concept for Service Transitionas a practice and at the interfaces between Serviceas part of the ITIL Foundation course. This enables Services Framework. EXIN Accredited. ILT OLLTransition and the other stages of the ITIL Servicethe organization to introduce Capacity Management,Lifecycle. EXIN Accredited. ILT OLLAvailability Management, ITSCM, Information SecurityManagement, Demand Management and RiskManagement processes as an integral part of it overallITIL v3 Capability: Release, Control &Validation (Exam #IT V3RCV)5 Days / $2,995ITIL v3 Lifecycle: Service Strategy(Exam N/A) – 4 days / $2,495business-focused Services Framework. ILT OLLThe course builds on the general principles covered This class covers ITIL concepts and terminology,ITIL v3 Service Manager Bridgeas part of the ITIL Foundation course. This enablesthe organization to introduce Change Management,strategic planning, execution and control withina service-based business model, to enable anCertification Course (Exam n/a)Release and Deployment Management, Serviceunderstanding of the concepts, processes, functions4 Days / $2,795Validation and Testing, Service Asset and Configuration and activities involved in Service Strategy. ILT OLLThis course addresses all of the new topics in ITIL v3 Management, Request Fulfillment, Service Evaluationand the main differences from earlier ITIL versions. EXIN and Knowledge Management as integral parts of its ITIL v3 Lifecycle: Continual ServiceAccredited. ILT OLLoverall business-focused Services Framework. EXIN Improvement (CSI) (Exam n/a)Accredited. ILT OLL4 Days / $2,495ITIL v3 Capability: Service Offerings andThis class covers the lifecycle aspects of ContinualAgreements (Exam N/A) – 5 Days / $2,995 ITIL Service Capability: Planning,Service Improvement. EXIN Accredited. ILT OLLThis course covers these processes: Service PortfolioManagement, Service Level Management, ServiceProtection and Optimization (PP&O)(Exam N/A) – 5 Days / $2,995Catalogue Management, Demand Management,Supplier Management, and Financial & BusinessThe purpose of this class is to give students knowledgeon ITIL terminology, process structure, roles, functionsITIL ® is a registered trade mark of the Office ofGovernment Commerce in the United Kingdom andapproach. EXIN Accredited. ILT OLLITIL Service Lifecycle: Service Design(Exam n/a) – 4 Days / $2,495This course builds on general ITIL principles to coverthe management and control aspect of Service Design.8
Are you looking to implement best-practices to improve service, increase productivity, and bettermanage costs in your IT department? ITIL is the most widely adopted approach for IT Service Management inthe world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supportingIT services in a business. New Horizons offers a broad ITIL-authorized curriculum to meets your needs.ILTOLLMLInstructor-Led TrainingOnLine Live - Virtual ILTMentored LearningGuaranteed to RunAll classes displaying this highlighthave our guarantee to be deliveredas indicated in our schedule.Visit our website atwww.nhgreatlakes.comClick on our Instant Schedule forclass dates and outlines.Our LocationsLivonia, Troy & Detroit(734) 525-1501East Lansing(517) 318-4005Grand Rapids & Kalamazoo(616) 574-7500Chicago Loop & Rosemont(773) 693-6000Cleveland & Akron(216) 332-7960If you are interested in a course orversion not listed, please contact yourAccount Executive.9
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Training - New Horizons Computer Learning Centers

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