Addendum - tripura state co-operative bank

Tripura State Co-operative Bank Ltd.3. Revised RFP ClauseRFP Clause2.3.1.5Implement an Application Help Desk and TechnologyHelp Desk (for min. of 6 Agents) for the Bank inAgartala, Head Office. The Bank has identified anadditional space of 500 sq. Ft for the Application andTechnology help desk. The Application Help desk andthe Technology Help Desk would be build andmaintained by the selected vendor with cubicle forworkstation space including all relevant infrastructurerequired for the proper functioning of the Help Desk.The vendor to factor for all furniture’s, fixtures &fittings (including air‐conditioning etc) for the same.The detailed lay‐out plan will be finalised betweenBank and the selected vendor. This help‐desk willsupport the branches for application related andhardware related issues, including issues related toNetwork and connectivity. The vendor shall alsoprovide managed services from his own TechnologyHelp Desk, vis a vis EMS, NOC, Server Management etc.The selected Vendor must also factor the price anddeliver, configure, setup and manage the items as isneeded for the Project Management Office included inthe above 500 sq ft for a minimum of 20 persons of theBank’s team. This should include Desktops, printers,UPS, the structured LAN cabling for the PMO office.Connectivity of the PMO and helpdesks to the DC andDR will be through HO connectivity.Page 96 Point 4 ‐ The NOC room should have a screenand should be connected to the management consoles.The screen display should be more than 55 inches andis to be build adjacent to the DC. The vendor isexpected to design, build, raised flooring and othercivil related work.Page 96 – Point 17 The bidder has to provide foradequate furniture in each area of the Data Centre, atthe NOC around the DC. The furniture should includechairs (executive & nonexecutive), tables, sofa set atRevised clauseImplement an ApplicationHelp Desk and TechnologyHelp Desk (for min. of 9Agents) for the Bank inAgartala. The Bank hasidentified an additionalspace of 500 sq. Ft for theApplication and Technologyhelp desk including PMO andNOC (The NOC room shouldhave a screen and should beconnected to themanagement consoles. Thescreen display should bemore than 55 inches). TheApplication Help desk andthe Technology Help Deskwould be build andmaintained by the selectedvendor with cubicle forworkstation space includingall relevant infrastructurerequired for the properfunctioning of the Help Desk.The vendor is to factor for allfurniture’s, fixtures & fittings(including air‐conditioningetc) for the same. Thedetailed lay‐out plan will befinalised between Bank andthe selected vendor. Thishelp‐desk will support thebranches for applicationrelated and hardware relatedissues, including issuesrelated to Network andconnectivity. The vendorshall also provide managedservices from his ownTechnology Help Desk, vis a4 | P ageThe terms, conditions and specifications of Bidding Document & Amendment issued till date stand modified to the extentindicated under column “Modification/Additions/Deletion”. All other terms & conditions, stipulations, specifications etc. of theBidding Document and Amendments issued earlier shall remain unaltered.